Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0 Microsoft Teams CQD – Call Quality Dashboard
Feb 06, 2021
Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Microsoft Teams CQD – Call Quality Dashboard
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Table of Contents About the Author ...................................................................................................................................... 3
What is Call Quality Dashboard (CQD)? ........................................................................................................ 4
Templates to get you started .................................................................................................................... 4
Limitations ................................................................................................................................................ 4
Power BI Desktop application download .................................................................................................. 5
Use Power BI to analyze CQD data ........................................................................................................... 6
Installation ............................................................................................................................................ 6
Setup ..................................................................................................................................................... 7
Reports .................................................................................................................................................... 15
CQD Teams Usage Report ................................................................................................................... 15
CQD Summary Report ......................................................................................................................... 18
CQD PSTN Report ................................................................................................................................ 26
Publishing on Power BI ....................................................................................................................... 37
Reference ................................................................................................................................................ 41
Appendix ................................................................................................................................................. 42
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
About the Author
Thiago Beier
Microsoft Consultant focused on Azure, M365 and Server Infrastructure. Thiago blogs at https://thiagobeier.wordpress.com He maintains a GitHub Repository where he shares his scripts https://github.com/thiagobeier/scripts https://github.com/thiagobeier/posts Located in Toronto, ON Canada joined Long View Systems in 2019 and works on Azure and Modern Workplace team.
mailto:[email protected]://thiagobeier.wordpress.com/https://github.com/thiagobeier/scriptshttps://github.com/thiagobeier/postshttps://www.longviewsystems.com/https://thiagobeier.wordpress.comhttps://twitter.com/thiagobeierhttps://github.com/thiagobeier/scriptshttps://www.facebook.com/TheBeier/https://www.linkedin.com/in/tbeier/https://www.longviewsystems.com
Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
What is Call Quality Dashboard (CQD)?
The Microsoft Call Quality Dashboard (CQD) shows call and meeting quality, at an org-wide level, for
Microsoft Teams, Skype for Business Online, and Skype for Business Server 2019. The latest version of
CQD features a nre-real-time data feed where call records area available within 30 minutes of the end of
the call.
Templates to get you started ✓ Seven templates included with connector download
✓ CQD templates: https://aka.ms/PowerBICQDTemplates
✓ QER template: https://aka.ms/qerpbitemplates (DEMO)
✓ Fully customizable
✓ Row-Level Security (RLS) has been implemented
Limitations ✓ PBI connector uses Direct Query storage model
✓ Top N and advanced filtering support is limited
✓ No support for calculated columns or custom measures
✓ Cannot publish in PBI Online in Gov clouds (coming soon)
✓ Not available in DOD/GCCH
✓ CQD is restricted to 10k results per query
✓ Need tenant admin credentials for CQD access
mailto:[email protected]://cqd.teams.microsoft.com/https://aka.ms/PowerBICQDTemplateshttps://aka.ms/qerpbitemplateshttps://docs.microsoft.com/en-us/power-bi/admin/service-admin-rlshttps://docs.microsoft.com/en-us/power-bi/connect-data/desktop-use-directquery
Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Power BI Desktop application download
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Use Power BI to analyze CQD data
Installation
You can Download Power BI query templates for CQD that are customizable Power BI templates you can
use to analyze and report you CQD data.
Before you can use the Power BI query templates (PBIX files) for Microsoft Teams Call Quality Dashboard
(CQD), you'll need to install the Power BI Connector for Microsoft CQD, using
the MicrosoftCallQuality.pqx file included in the downloaded file. Please proceed with the Power BI
Desktop Custom Connectors folder creation.
Check if there’s a folder named “Power BI Desktop\Custom Connectors” under
%userprofile%\documents and create the folder if doesn’t exist.
Press Windows Key + R
Type cmd and hit OK or press Enter
mkdir “Power BI Desktop\Custom Connectors”
mailto:[email protected]://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/CQD-Power-BI-query-templates.zip?raw=true
Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Uncompress the CQD-Power-BI-query-templates.zip under your downloads folder and copy the
MicrosoftCallQuality.pqx file to “%userprofile%\documents\Power BI Desktop\Custom Connectors”
folder.
Tip! You can copy and paste the full folder path at Windows Key + R to go straight to the directory on
Windows Explorer.
Setup
Connect to the CQD data source. Follow the steps below to connect:
1. In the Home tab of Power BI Desktop, click on Get Data.
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
2. The Get Data window should appear at this point. Navigate to Online Services, then select Microsoft Call Quality (Beta) and hit Connect.
3. You will be prompted to sign in next. Use the same credentials that you use for CQD.2 4. The next prompt will give you the option between two Data Connectivity modes.
Select DirectQuery and hit OK. 5. Finally, you will be given a final prompt showing you the entire data model for CQD. No
data will be visible at this point, only the data model for CQD. Select Load to complete the setup process. For this eBook we’re proceeding with the Downloaded CQD templates.
If any of the steps during this setup process were not completely clear, a more detailed explanation of the process can be found in QuickStart: Connect to data in Power BI Desktop.
Open Power BI Desktop
Click on Get data
Navigate to Online Services left tab and scroll down until you find Microsoft Call Quality (Beta) and click
Connect
mailto:[email protected]://docs.microsoft.com/en-us/power-bi/desktop-quickstart-connect-to-data
Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Tip! You need to have the Power BI Desktop Custom Connectors folder created and the
MicrosoftCallQuality.pqx copied there to proceed otherwise you won’t be able to se real time data from
your environment.
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Connecting to a third-party service
Connecting to a third-party service (select the checkbox “Don’t warn again for this computer”) and click
continue.
If you’re not logged already on Power BI Desktop into your Office 365 tenant, you should be prompted
to sign in.
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Under Microsoft Call Quality screen click in Load
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
On the Power BI Desktop main screen, you can import data from Excel, SQL Server, past data into a
blank table, try a sample dataset. We’ll proceed with opening the CQD-Power-BI-query-templates.
✓ CQD Helpdesk Report.pbit
✓ CQD Location Enhanced Report.pbit
✓ CQD Mobile Device Report.pbit
✓ CQD PSTN Report.pbit
✓ CQD Summary Report.pbit
✓ CQD Teams Usage Report.pbit
✓ CQD User Feedback Report (Rate My Call).pbit
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Reports
CQD Teams Usage Report
Call Count Summary
Minutes Total Summary
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Audio Minutes Summary
Region Details on Audio
Day Details
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User List
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Conference Detail
CQD Summary Report
Quality Overall
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Reliability Overall
RMC Overall
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Conference Quality
Filter
P2P Quality
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Conference Reliability
P2P Reliability
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Conference RMC
P2P RMC
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Quality Tooltip
RMC Tooltip
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Reliability Tooltip
Subnet/BSSID
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Users in this Subnet
Users in this BSSID
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CQD PSTN Report
PSTN Overview
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Service Details
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Network Effectiveness Ratio(%)
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Network Parameters
SBC Details
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User Details by SBC
SBC Service Details
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SBC Service Details
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CQD Mobile Device Report
Landing Page
Quality
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Reliability
RMC
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Quality Tooltip
Reliability Tooltip
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
RMC Tooltip
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Publishing on Power BI
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Click on the blue link to open your report on selected power BI workspace
Wait until report page is loaded
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Update the Credentilas under Settings \ Data Set to connect to retrieve data properly.
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Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Reference https://docs.microsoft.com/en-us/microsoftteams/cqd-data-and-reports
https://docs.microsoft.com/en-us/microsoftteams/cqd-power-bi-query-templates
https://docs.microsoft.com/en-us/microsoftteams/turning-on-and-using-call-quality-dashboard
https://www.microsoft.com/en-us/download/details.aspx?id=102291
https://docs.microsoft.com/en-us/microsoftteams/cqd-upload-tenant-building-data
https://aka.ms/qertemplates
mailto:[email protected]://docs.microsoft.com/en-us/microsoftteams/cqd-data-and-reportshttps://docs.microsoft.com/en-us/microsoftteams/cqd-power-bi-query-templateshttps://docs.microsoft.com/en-us/microsoftteams/turning-on-and-using-call-quality-dashboardhttps://www.microsoft.com/en-us/download/details.aspx?id=102291https://docs.microsoft.com/en-us/microsoftteams/cqd-upload-tenant-building-datahttps://aka.ms/qertemplates
Thiago Beier [email protected] Microsoft Teams – CQD and Power BI– 12/14/2020 Version 1.0
Appendix
To be updated.
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