The power of telesales and telemarketing www.everywoman.co.uk }
Oct 21, 2014
The power of telesales and telemarketing
www.everywoman.co.uk }
The power of telesales and telemarketingThe power of telesales and telemarketing
Liz Jackson MBE – Great Guns MarketingMick Spain – Great Guns Marketing
• Workshop objective – to help you increase your results when you are doing your own telemarketing
The power of telesales and telemarketing
• Getting prepared
• Who are you going to call?
• What are you going to say?
• Preparing your work area
• Getting YOU ready for calling
• Staying positive and motivated
• Getting past the gate-keepers
• Measuring your success
• Rewarding yourself
Agenda
The power of telesales and telemarketing
Getting prepared for calling
• What are your USP’s?
• Who are your target prospects?
• What are the benefits of your product or service?
• Who are your competitors?
• Etc
• ‘Understanding you’ template
The power of telesales and telemarketing
Who are you going to call?
• Profile your customers by profit (20/80)
• Selecting prospect data
• Prospect data accuracy
• Rules of data usage
• Use a CRM
• Track sources of new business
• Target by company size, industry, decision maker, etc
The power of telesales and telemarketing
What are you going to say? I must meet with this
person to find out more
The power of telesales and telemarketing
Your Lift Speech
• Make it BENEFITS oriented
• Use this structure
– Introduction– Your key benefit– What you do– Questions– Presentation– Close
• www.succeedinginbusiness.com
The power of telesales and telemarketing
Your Lift Speech
• Introduction – hello, I’m Mick Spain from Great Guns Marketing
• Key benefit – we help our clients to increase their sales
• What you do – we do this by making high quality sales appointments for them
• Questions – how do you generate new business? What is your experience of telemarketing?
• Presentation – We are a telemarketing company specialising in….. Etc
• Close – I’m certain that a brief meeting with my director would be time well spent. During the meeting she can learn more about your business and your new business needs. She can then tell you how we’ve helped companies like yours to increase their sales. She can be with you on Tuesday or Thursday, which is best for youDon’t u
se it as a scrip
t!!!
The power of telesales and telemarketing
Getting rid of distractions
• Clear your diary
• Switch off your mobile
• Switch off Outlook
• No interruptions for the day
• Clear your desk of distractions
• Set up your PC and prospect database
• Get your tick sheet in place
• Get your lift speech in front of you and in your head
The power of telesales and telemarketing
Getting YOU ready for calling
• Sit up straight
• Speak with passion
• Quickly build empathy
• Quickly build a conversation
• Use your lift speech
• You have 2 ears and one mouth; use them in that ratio!
The power of telesales and telemarketing
Nobody likes talking to a misery guts!
SMILE WHEN YOU DIAL!SMILE WHEN YOU DIAL!
The power of telesales and telemarketing
Staying positive and motivated
If you think you can, or you think If you think you can, or you think you canyou can’’t, yout, you’’re rightre right
Henry FordHenry Ford
The power of telesales and telemarketing
Aim high, achieve high
The power of telesales and telemarketing
Embrace failure
• Embrace it
• Love it
• Listen to it
• Make it a friend
• Learn from it
• Treat is as a real asset
• Kiss lots of frogs
The power of telesales and telemarketing
Love the fear
The power of telesales and telemarketing
Getting past the Gate-keepers
• Treat them with respect and politeness, no matter how frustrating
• Make friends with them and flatter them
• Try calling when they’re not there – before 09:00, after 17:00, lunchtime, etc
• Don’t try to ‘push’ past them
• Ask them for their help and advice
The power of telesales and telemarketing
Measuring your success
• Expect to make:-
– 80 – 100 calls per day
– 15 – 25 decision maker conversations
– 1 – 5 appointments
– 1 – 10 requests for further information
– 10 – 15 call backs at an agreed time
The power of telesales and telemarketing
Rewarding yourself
• Reward yourself
• Reward others
• Celebrate success
The power of telesales and telemarketing
Rewarding yourself
Employee of Employee of the Monththe Month
www.everywoman.co.uk }
Thank YouPresented by:
Liz Jackson MBE
Great Guns Marketing
Everywoman Ltd ■ Tel: 0870 746 1800