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Asif Fattah MCP , MCT Microsoft Dynamics CRM Microsoft Dynamics CRM Overview
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Microsoft Dynamics CRM Overview

Sep 12, 2021

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Page 1: Microsoft Dynamics CRM Overview

Asif FattahMCP, MCT Microsoft Dynamics CRM

Microsoft Dynamics CRMOverview

Page 2: Microsoft Dynamics CRM Overview
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Sales

Quotation Cases

Opportunities

Lead

Contract

Sales Team

Tasks

Letters

Fax

MeetingsPhone Calls

Appointments

Emails

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Tablet Desktop Phone

Cloud On-Premises

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Gartner SFA Magic Quadrant

Forrester CRM Wave Report

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110101

101010

110101

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Companion AppsTouch ExperienceCustom Web Portal

Microsoft OfficeSharePoint Composite UI

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Data Drill Through Advanced Analysis

Self-Service Dashboards Guided Report Wizards

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Creating an entity gives

you…

DB Tables

Forms

Views

Charts

Reports

Mobile

Offline

Social

Web Services

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