The Michigan State University Alumni Association Presents a Las Vegas Benchmarking Tour - January 24-27, 2012 M I C H I G A N S TAT E U N I V E R S I T Y A LU M N I A S S O C I AT I O N What happens in Vegas, doesn’t always stay in Vegas! Come learn from the best! From: $550 per person, plus hotel and transportation to Las Vegas Looking for ways to get to the next professional level? Interested in seeing how other businesses became best-in-practice? Join MSU Alumni Association staff member and former MSU basketball player, Tim Bograkos, and other experts for our first-ever customer service benchmarking tour where you can learn how it’s done from the best in the business with behind-the-scenes tours. Tours include the Golden Nugget, Zappos.com, the Luxor and Excalibur properties! From MSU alumnus Bruce Herman, see the behind-the-scenes pulse of the Golden Nugget and hear how the Golden Nugget has earned its success. Get insider information from staff at Zappos.com, known as one of the best in customer service and rated as one of the top 100 companies to work for in 2011. Take part in a tour of the Luxor and Excalibur properties to see how the best-of-the-best operate and take advantage of expert advice. Tour Inclusions e tour includes a buffet breakfast daily, two lunches, tour entrance fees and an MSU alumni reception. Accommodations A block of rooms has been reserved at the Golden Nugget. To book your room, call (800) 634-3454 and give the code 1DY5KY. ree different room types are being held. Your reservation will also include a $250 Golden Value Coupon Book. Golden Nugget Hotel Room Pricing: • Carson Tower - $49 per night • Gold Tower - $59 per night • Rush Tower - $79 per night (Non-smoking) (If you are interested in staying additional nights at the Golden Nugget, space has been reserved, although weekend rates will in- crease to $89 per night for the Carson Tower, $99 per night for the Gold Tower and $119 per night for the Rush Tower.) For more information and to make a reservation go to www.alumni.msu.edu and click on travel or contact Regina Cross at [email protected], (888) 697-2863. Deadline e tour registration deadline is December 16, 2011. Cancellation Policy Upon written cancellation from you, the following fees will apply: cancellations received 101 days or more before departure, $50 per person; 31-100 days from departure 50% of the total cost; 30 days or less prior to departure 100% of the total cost. Shuttle Service Round-trip shuttle service is available through Showtime Shuttle Service from the McCarran International airport to the Golden Nugget. e cost is $17 per person. For more information and to reserve shuttle service, go to: http://showtimetourslv.com/AirportShuttle.
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The Michigan State University Alumni Association Presents a Las Vegas Benchmarking Tour - January 24-27, 2012
M i c h i g a n s t a t e U n i v e r s i t y a l U M n i a s s o c i a t i o n
What happens in Vegas, doesn’t always stay in Vegas! Come learn from the best!From: $550 per person, plus hotel and transportation to Las Vegas
Looking for ways to get to the next professional level? Interested in seeing how other businesses became best-in-practice? Join MSU Alumni Association staff member and former MSU basketball player, Tim Bograkos, and other experts for our first-ever customer service benchmarking tour where you can learn how it’s done from the best in the business with behind-the-scenes tours. Tours include the Golden Nugget, Zappos.com, the Luxor and Excalibur properties!
From MSU alumnus Bruce Herman, see the behind-the-scenes pulse of the Golden Nugget and hear how the Golden Nugget has earned its success. Get insider information from staff at Zappos.com, known as one of the best in customer service and rated as one of the top 100 companies to work for in 2011. Take part in a tour of the Luxor and Excalibur properties to see how the best-of-the-best operate and take advantage of expert advice.
Tour InclusionsThe tour includes a buffet breakfast daily, two lunches, tour entrance fees and an MSU alumni reception.
AccommodationsA block of rooms has been reserved at the Golden Nugget. To book your room, call (800) 634-3454 and give the code 1DY5KY. Three different room types are being held. Your reservation will also include a $250 Golden Value Coupon Book.
Golden Nugget Hotel Room Pricing:• Carson Tower - $49 per night• Gold Tower - $59 per night• Rush Tower - $79 per night (Non-smoking)
(If you are interested in staying additional nights at the Golden Nugget, space has been reserved, although weekend rates will in-crease to $89 per night for the Carson Tower, $99 per night for the Gold Tower and $119 per night for the Rush Tower.)
For more information and to make a reservation go to www.alumni.msu.edu and click on travel or contact Regina Cross at [email protected], (888) 697-2863.
DeadlineThe tour registration deadline is December 16, 2011.
Cancellation PolicyUpon written cancellation from you, the following fees will apply: cancellations received 101 days or more before departure, $50 per person; 31-100 days from departure 50% of the total cost; 30 days or less prior to departure 100% of the total cost.
Shuttle ServiceRound-trip shuttle service is available through Showtime Shuttle Service from the McCarran International airport to the Golden Nugget. The cost is $17 per person. For more information and to reserve shuttle service, go to:http://showtimetourslv.com/AirportShuttle.
Tuesday, January 24Arrive Las VegasMSU “Meet and Greet” in the cocktail lounge
Wednesday, January 25 (B, L)Buffet Breakfast/Golden Nugget Luxor/Excalibur hotel tour LunchMSU “Meet and Greet” in the cocktail lounge
Thursday, January 26 (B, L)Buffet breakfast/Golden NuggetZappos Insights tourLunchGolden Nugget tour and presentation by MSU Alumnus Bruce HermanMSU Alumni Association Cocktail Reception including local MSUAA club members
Friday, January 27 (B)Buffet breakfast/Golden NuggetGuest checkout and departure
Note: Itinerary and dates are subject to change.Attire: Business casual with the exception of the Luxor/Excalibur tour, which is business professional.
Not Included: Transportation to Las Vegas, hotel accommodations, travel insurance, items of a personal nature, meals not mentioned in itinerary.
Travelers, whether alumni or friends of Michigan State University, must be members of the MSU Alumni Association to take part in MSUAA travel offerings. Please call the MSU Alumni Association for membership rates at (877) MSU-ALUM or join online at alumni.msu.edu.
Las Vegas Benchmarking Tour January 24-27, 2012
Itinerary
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