Nov 11, 2014
Value Realization
Leveraging your investments… Insuring that your technology investments enable Business and IT changes that lead to business benefits which are linked to your objectives and drivers.
Changing the way people work… Things only improve when people do things differently. Value is only realized when people change the way they work.
Change
Drive Value Realization through Change
Plan
Do
Check
Act
Plan: Strategy
Future Vision We help clients envision and define their future state for various technology enabled transformations. Helping you articulate your vision is the first step to developing an initiative.
Roadmaps We develop roadmaps that show the path to achieving your future state, helping you understand the level of effort and associated costs and benefits.
Transformation New Way of Working projects and other global transformation initiatives that impact technology, people and processes.
Do: Adoption
Time to Value Improving and accelerating adoption rates translates to faster time to value; helping you realize benefits faster and break even sooner
Workforce Analysis The use of Personas and Scenarios help target adoption to specific users and uses of technology that are most important; creating adoption momentum.
Remove Barriers Identify and categorize your barriers and target them with proven intervention techniques.
Business Benefits Skills Enabling Technologies Rules of Engagement
CULTURAL CHANGE
TOP-LINE IMPACT
8. Scenario: Effective Meetings
We use a meeting workspace to prepare, conduct, and document meetings for participants and stakeholders.
We support remote colleagues by sharing data through audio, video, and remote conferencing capabilities.
Cost reduction due to reduced
travel
Cost reduction due to lowered
facility costs
Meeting efficiencies achieved
through consistent processes
Schedule meeting and invite
participants
Set up a meeting workspace
Facilitate meeting with audio,
video and sharing
Meetings are supported by a centralized workspace, where participants can be invited to attend remotely by using audio and video.
Meetings can be recorded, and participants can collaborate effectively by using shared screens, whiteboards, and polls. At the end of
meetings, lists of action items and next steps can be created and centrally published.
Collaborative workspaces
and portals
Instant messaging
and presence
Audio and video conferencing
Stop unnecessary travel
Start sharing agendas, goals,
meeting minutes, and action
items from the workspace
Start using video for interactive
meetings
Meetings are supported by a centralized workspace, where participants can be invited to attend remotely by
using audio and video.
Change Management
The People Side Our Change Management services focus on the people side of change to drive the desired value from your initiative.
Change Management Matters Studies have shown a high-correlation between change management effectiveness and overall initiative or project success. Change Management enables the future state.
Structured and Holistic More than just communication and training; our Change Management services use a structured approach than prepares, manages and reinforces the change across both Motivation and Ability.
© Prosci. From Prosci’s 2009 Best Practices in Change Management benchmarking report
Correlation of change management effectiveness
to meeting project objectives
16%
51%
80%
95%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Poor
(n=111)
Fair
(n=259)
Good
(n=313)
Excellent
(n=65)
Overall effectiveness of change management program
Per
cent
of r
espo
nden
ts th
at m
et
or e
xcee
ded
proj
ect o
bjec
tives
Driving Change • A clearly articulated vision, powerful and risk-
taking leaders, contextual & consistent
communication … and above all trust
• Experience shows that formal adoption
planning (change management) is required to
drive past the early adopters and enthusiasts
and achieve organisation-wide goals
• Clear communication as to the purpose and
reason for change is needed (“why should I
change” is the biggest hurdle)
• Scenarios are used to explain the change
(language and situations) so that teams
connect with their productivity business goals
Adoption Measures – Mapping to Change Categories
A successful change program needs to address and implement a variety of adoption measures
Adoption Tactics - Timeline Example Awareness Availability Usage Adoption
Tactic \ Phase Months before (t-60d) Weeks before (t-30d) Days before (t-7d) Deployment Day (t) Week after (t+7d) Month after (t+30d) At any time (t~)
Exec Blog Newsletter
Entry Communication
Teaser Communication
Promo Video (overall)
1st Touch) Desk Visit Early Adopter Video Podcasts Posters Online/on-demand training Class-room training Lunch & learn Brown bag sessions Tips & Tricks Webcast/Mini-Webcast
Viral marketing)
Awards/incentives and certifications
Roadshow
Exec Sponsoring/Role Model
Super User Community
New employee orientation
… Behavioral Change Management is
about getting people attracted, ready,
involved, willing and able to deliver
sustainable business benefits
Check: Measurement
Value dimensions Choosing the right value dimensions and using existing KPIs ensures a baseline exists
Measurement framework Establish and drive process around measurement so that trends emerge
Act: Governance
Balanced Helping clients balance the need to empower users vs. restrict them through governance across business and IT.
Controlled Growth Help maintain user experience standards, content quality and compliance with data policies without impacting growth.
Effective Decisions Develop decision making roles and processes so decisions are made by authorized personnel in a timely manner.
Value Realized
Enterprise Architecture
Develop your Capabilities Through joint Governance across IT and the Business, helping customers to understand, use, represent and develop the business capabilities essential for driving your business goals.
Align your IT Model Understand and develop the role of IT services as an enabler to support and enhance your business capabilities.
Achieve Goals Establish constant improvement in your business by understanding your benefit network and the change required to realize these benefits.
Better Planning and Accelerated Value Realization
Microsoft Points of View for Industry IT best
practices
Industry-specific trend analysis, business
capability blueprinting, & KPI benchmarking
Industry-specific business capability and
process models
Industry experience-based project objectives &
scoping linked to KPIs
Proven industry-specific business process patterns
and technology architectures
Industry project and success case studies &
evidence
Mission
Driving Value… The BSC team focuses on driving adoption; helping the customer realize value from their investments in Microsoft products, services and technologies when they are used widely and in high value scenarios
.. through Change Our services combine an understanding of change methods and tools with a highly capable and experienced team of Business Consultants with knowledge across Business and IT Alignment, Governance, Change Management, Adoption and Enterprise Architecture
Meet some of the team
Contact Information