MHC Brochure

UNLEASHTHE

POWEROF FOOD.

M O R R I S O N B E L I E V E S I N T H E P O W E R O F F O O D .

Its power to advance a healing and healthful mission. Its power to connect, comfort, restore, and rejuvenate.

For more than 65 years, we have specialized in healthcare food service.

I T ’ S A L L W E D O .Armed with that experience and expertise, we can

help you unleash the power of food, using it to accomplish everything from boosting physical and

emotional health to increasing reimbursements and satisfaction scores.

T H A T ’ S T H E M O R R I S O N D I F F E R E N C E .

T H A T ’ S T H E P O W E R O F F O O D. ™

A

better healthcareE X P E R I E N C E

A C O M M I T M E N T T O C U L I N A R Y E X C E L L E N C E

With Morrison, you can taste the difference. Our food philosophy is

as fresh as the ingredients we use in our culinary creations. We have a

passion for life’s flavor and prepare dishes that excite the senses and

restore the body—all with the goal of enriching lives and enhancing the

well-being of your patients, staff, and customers. It shapes our

Great Living Menu, inspires our chefs, and upholds our standards.

T H E S P E C I A L I Z E D A D V A N T A G E

Morrison Healthcare’s key distinction is our specialization in

healthcare food service. That approach offers a proven platform

for driving consistent results, easier implementation, increased

savings, and improved outcomes. We are the only national

contract management company that provides this

advantage in the healthcare market.

G U A R A N T E E D P E R F O R M A N C E

Morrison Healthcare is a partner you can feel confident about. We do what we say we’re going to do and put it in writing. Our contracts include guarantees that are directly tied to

patient satisfaction, quality, and performance.

The patient experience has never been more

important. Healthcare facilities are evaluated, chosen,

and recommended based upon perceptions, ratings,

and feedback—and that impacts HCAHPS scores and

therefore reimbursements. With Morrison, you are

partnering with an organization that is committed to

providing superior patient experiences.

B E T T E R P A T I E N T E X P E R I E N C E S

P R E S S G A N E Y P A R T N E R S H I P

Morrison is proud to have a strategic partnership with Press Ganey.

This partnership underscores and elevates our commitment to

providing a superior patient experience through the use of actionable

intelligence and innovative solutions. For more than 30 years,

Press Ganey has been using research and analytics to help hospitals

analyze, understand, and improve. Through this exclusive partnership,

we have the ability to give you insight into what your peers are doing

within their hospitals to increase patient satisfaction.

P O S I T I V E I M P R E S S I O N S ™

This unique training program ensures that we make the best

impression the first time and every time. It begins with hiring the

right people—people with a passion for food, a heart for hospitality,

and the spirit to serve. We are extremely selective, only hiring 9.5%

of the people who apply. We then invest time and resources in

the development of our employees and recognize them for their

accomplishments. No wonder Morrison has been named one of the

“Best Places to Work in Healthcare” for five years. The end result

is a patient experience that is not only

professional but personal as well.

Only Morrison Healthcare

has more than

focused on enhancing patient

satisfaction and HCAHPS scores.

F A C T

100 patient-experienceprofessionals

withoutpatient-experiencemanager

withpatient-experiencemanager

5.3%

9.2%

PAT I E N T- E X P E R I E N C E M A N A G E R S M E A N G R E AT E R PAT I E N T S AT I S FA C T I O N

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Morrison makes meals “a bright spot”—a moment of peace and enjoyment when and where patients, staff members, and guests need it most. Whether it’s in one of our restaurant-style cafeterias or in-room patient dining, everything Morrison does

is designed to support your mission of care and wellness while providing an exceptional experience.

THE MORRISON A D V A N T A G E

R E A L P U R C H A S E P O W E R

With Morrison and Foodbuy, you can count on real savings. Many group purchasing

organizations (GPOs) claim savings but often pressure hospitals into making additional

purchases to maintain volume. Not so with us. The integrated services of the nation’s leader in food, nutrition, and hospitality,

paired with the technological capabilities and purchasing power of Foodbuy, offer value without sacrificing quality and nutrition or requiring unnecessary purchases. Morrison

and Foodbuy are valuable partners, providing consistent performance and

excellence across the board.

T H E

Power of FoodI N A C T I O N

P A T I E N T D I N I N G

Implementing a patient dining solution that fits the unique needs of the patients, the culture, and nursing staff of each hospital drives patient

satisfaction scores. At a time when patients lack a sense of control, they are able to regain some of that by making their own meal selections.

It’s a difference they’ll taste and feel throughout their recovery.

R E T A I L E X P E R I E N C E

With the demanding pace of today’s hospitals, the on-site dining experience is more important and valuable than ever. Delivering food

that is bursting with flavor and nutrition is only the beginning. We also use the latest technology to enhance the experience

and maximize its value to your hospital.

R E A L S A F E T Y E N H A N C E M E N T In addition to savings, Morrison and Foodbuy also offer increased safety measures. By using Webtrition, an integrated menu management

system, Morrison and Foodbuy are able to reduce the risk of wrong orders and ensure

nutritional requirements are met consistently.

A N A LY T I C S &

B U S I N E S S I N S I G H T

Everyone has data; we know how to use it. Our team includes analysts, data scientists,

and software developers with backgrounds in computer science, economics, quantitative

statistics, cognitive science, market research, and more. This expertise, applied to the massive volume of data generated by a

healthcare system, can transform abstract information into valuable business

intelligence and predictive analytics.

M O R R I S O N ’ S PAT I E N T D I N I N G S O L U T I O N S I N C L U D E :

FOODBUY IS ONE OF THE FEW GPOS TO FOCUS SOLELY ON FOOD.

MILLIONUnique Items

BILLIONIn purchases

250

16 2.7

$13 EXPERTS in food procurement

BILLION Transactions

Dining on Call – With a simple phone call, patients get the freshly prepared food they want when they want it. Having this option gives patients more control over their dining experience, which enhances patient satisfaction scores.

Catering to You – Dining associates visit patients to take their menu orders and deliver their meals. With the help of our optional MyDining software, dining associates know which foods are appropriate for each patient based on their diet requirements and food allergens. They get to know your patients and their preferences personally, which drives patient satisfaction scores.

Tapped Into The Community – We research and get to know your community’s trends, tastes, and preferences, and then put that learning into practice by designing our menu around their wants and needs. That’s clarity with a competitive edge.

mobile ordering and payment

desktop ordering

kiosk ordering

loyalty

consumer engagement

consumer feedback

push marketing

reduce lines and wait time

increase customer engagement

expand customer payment options

analytics and business insights

T H E S E S O L U T I O N S H E L P :O U R I N N O VAT I V E R E TA I L

S O L U T I O N S I N C L U D E :

P O W E R F U L P A R T N E R S H I P S

Partnership for a Healthier America – Morrison is the first healthcare

food service contract company to commit to the Partnership for a

Healthier America (PHA) and its Hospital Healthy Food Initiative. Using

the latest research on healthful eating and incorporating techniques

that influence behavioral change in food consumption, Morrison

improves the health profile of the hospitals we serve.

Practice Greenhealth – Practice Greenhealth is the nation’s leading

healthcare membership community that empowers its members to

increase their efficiencies and environmental stewardship while improving

patient safety and care through tools, best practices, and knowledge.

Hampton Creek – Our exclusive partnership with Hampton Creek is

an industry-shaping collaboration that provides great tasting, healthier,

environmentally friendly, affordable products to the masses. They are

revolutionizing the use of plants to make food products better—not

only providing delicious food for vegetarian-leaning consumers,

but also offering more healthful options for indulgent

foods like mayonnaise and cookies.

N U T R I T I O N

& W E L L N E S S

S U P E R I O R N U T R I T I O N S E R V I C E S

With more than 1,200 registered dietitians focused on providing safe patient care

and exceptional nutrition services, Morrison Healthcare is uniquely qualified to help your hospital reduce readmissions and length of stays while optimizing cost

savings and reimbursement opportunities.

N U T R I T I O N & W E L L N E S S T E A M

Our Nutrition and Wellness team offers proven, innovative clinical programs designed to keep hospitals ahead of

today’s healthcare changes. Approximately 60% of patients require nutrition

intervention by a dietitian. By aggressively treating these patients, we can improve

their recovery, shorten their stay, and reduce their chances of re-admittance.

Morrison Healthcare is committed to serving food that is not only

good for your patients and retail diners but also good for the planet.

C O M M I T T E D T O S U S T A I N A B I L I T Y

AT

MO

RR

ISO

N,

WE

SE

RV

E: INGREDIENTS FROM LOCAL AND

REGIONAL SOURCES

FOOD THAT IS PRODUCED WITH MINIMAL USE OR FREE OF CHEMICALS AND ANTIBIOTICS

MEATS AND EGGS FROM PURVEYORS THAT SUPPORT THE HUMANE TREATMENT OF ANIMALS

SEAFOOD THAT IS ACQUIRED FROM SUSTAINABLE SOURCES

LOCAL PRODUCTS FROM SUPPLIERS THAT REWARD THE EFFORTS OF FARMERS AND LABORERS

Our Carbon Foodprint™ Toolkit is a step-by-step strategy that helps our clients and on-site teams mitigate the energy, water, and waste eco-impact of their foodservice operations.

REDUCTION in avoidable readmission

REDUCTIONin pressure ulcer incidence

REDUCTIONin overall complications

THE MORRISON NUTRITION CARE MODEL, CLINICAL LEADERSHIP,

NUTRITION THERAPY, AND ENHANCED PROCEDURES YIELD

IMPRESSIVE RESULTS:

50%

25%

56%

O U R W E L L N E S S P H I L O S O P H Y I S S I M P L E .

We promote delicious, healthy food choices and an active lifestyle for your

patients, staff, and guests that create an easy path to wellness that reaches far

beyond the hospital walls.

P U T T H E P O W E R O F F O O D

T O W O R K F O R Y O U R H O S P I T A L .

For details, visit

morrisonhealthcare.com

©2016 Morrison HealthcareB1010_1.7.16