1 MGMT 3110-M51 – Organization and Management Second Spring Term 2019—March 11 – April 24 3 Credit Hours Last updated: 1/1/2019 Instructor: Dr. Laura Alderson Phone/Text: +1.901.730.6637 E-mail: [email protected] Office: 238 FCBE Office Hours: MW 10:15 – 11:45 a.m. or by appointment SkypeID: laura_alderson Course Overview Comprehensive survey of basic management concepts, principles, and function; coverage in planning, organizing, leading, and controlling organizational resources to achieve objectives; overview of decision-making within the context of organizational global environment, strategy, organizational structures, culture, human capital, ethics and corporate social responsibility, and performance. Required Textbook Daft, R.L. & Marcic, D. (2016). Understanding Management, (10th ed.) with LMS Integrated for MindTap™V2.0, 1 term. Cengage Unlimited Subscription: ISBN: 9780357700006 Location of Course Materials eCourseware: All course content files and tests can be found in eCourseware by logging into this course at: http://elearn.memphis.edu *MindTap is not required for this class, but is suggested for course content and test preparation and is available for earning bonus points. Thus, a used textbook or eBook access will suffice for the course. Details of MindTap activities and bonus point opportunity are listed under the Assignments module in eCourseware. Note, MindTap can only be accessed through the eCourseware URL link under the MindTap module; Students cannot register or access MindTap through any Cengage external link. Cengage Unlimited is a subscription service providing access to ALL Cengage digital textbooks and digital learning products—over 22,000—for $119.99 per semester. One Cengage Unlimited subscription can be used across ALL courses where Cengage products are assigned. If students have more than two classes using a Cengage textbook, Cengage Unlimited subscription could save students a lot of money! Print rental textbook can be purchased for an additional $7.99 + free
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MGMT3110-M51–OrganizationandManagementSecondSpringTerm2019—March11–April24
3CreditHours
Lastupdated:1/1/2019Instructor:Dr.LauraAldersonPhone/Text:+1.901.730.6637E-mail:[email protected]:238FCBEOfficeHours:MW10:15–11:45a.m.orbyappointmentSkypeID:laura_alderson
CourseOverview
Comprehensive surveyofbasicmanagementconcepts,principles,andfunction;coverageinplanning,organizing,leading,andcontrollingorganizationalresourcestoachieveobjectives;overviewofdecision-makingwithinthecontextoforganizationalglobalenvironment,strategy,organizationalstructures,culture,humancapital,ethicsandcorporatesocialresponsibility,andperformance.
RequiredTextbook
Daft,R.L.&Marcic,D.(2016).UnderstandingManagement,(10thed.)withLMSIntegratedforMindTap™V2.0,1term.CengageUnlimitedSubscription:ISBN:9780357700006
LocationofCourseMaterialseCourseware:AllcoursecontentfilesandtestscanbefoundineCoursewarebyloggingintothiscourseat:http://elearn.memphis.edu
*MindTapisnotrequiredforthisclass,butissuggestedforcoursecontentandtestpreparationandisavailableforearningbonuspoints.Thus,ausedtextbookoreBookaccesswillsufficeforthecourse.DetailsofMindTapactivitiesandbonuspointopportunityarelistedundertheAssignmentsmoduleineCourseware.Note,MindTapcanonlybeaccessedthroughtheeCoursewareURLlinkundertheMindTapmodule;StudentscannotregisteroraccessMindTapthroughanyCengageexternallink.
CengageUnlimitedisasubscriptionserviceprovidingaccesstoALLCengagedigitaltextbooksanddigitallearningproducts—over22,000—for$119.99persemester.OneCengageUnlimitedsubscriptioncanbeusedacrossALLcourseswhereCengageproductsareassigned.IfstudentshavemorethantwoclassesusingaCengagetextbook,CengageUnlimitedsubscriptioncouldsavestudentsalotofmoney!Printrentaltextbookcanbepurchasedforanadditional$7.99+free
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shippingthroughCengageUnlimitedpurchaseoption.Additionally,adiscountedloose-leaftextbookpurchaseoptionisavailableforthosewhowishtokeeptheirtextbooks.
ViewvideoonCengageUnlimited:https://www.cengage.com/unlimited
RecommendedReading
Studentsshouldberegularlyengagedinreadingbusinesspublications,especiallywithintheirfieldofstudy.Someofthemostcommonlyrecommendedbusinesspublicationsinclude:BloombergBusinessweek,TheEconomist,ForbesInc.,Barron’s,Inc.,TheWallStreetJournal,FinancialTimes,HarvardBusinessReview,HRMagazine,andothercrediblebusinesspublications.
CourseGoalsandLearningObjectives
Thiscourseprovidesacomprehensiveoverviewoftheprinciplesandfunctionsofmanagementandthechallengesthatmanagersfaceinadynamic,globalbusinessenvironment.Theobjectiveofthiscourseistoprovidestudentswiththebasicunderstandingoftheroleofmanagementincludingplanning,organizing,leading,controlling,andcoordinatingorganizationalresourcesinatechnologicallyadvancedandglobalenvironmenttoachieveorganizationalgoals.Additionally,examinationofinternalandexternalenvironmentalinfluencesimpactingorganizationsandmanagementwillalsobeaddressed.Thiscoursewillalsoprovideanoverviewofmanagementproblem-solvingskillsrelevanttoallorganizationalenvironmentsandvariouscareers.Additionally,thiscourseisofbenefittoallmajorsbecauseworkingwithpeopleandmanagementisapplicabletoalloccupationsandorganizationalenvironments.Aftertakingthecourse,thestudentwill:
1. understandtermsandconceptsassociatedwithmanagementofpeople,projects,andorganizations;
2. understandtheneedtoapplyavarietyofskillsnecessaryintoday’sworldwhichinvolvesinnovativesolutionstodynamic,globalproblemsandcrisismanagement;
3. understandtheimportanceofworkingwithdiversecultures,countries,andchangingorganizations;
4. understandtheimportanceofmanagers’decision-makingchallenges,knowledgemanagement,andtheneedtoefficientlyutilizerapidlychangingtechnologies;and
5. gainenhancedskillsimportantinanycareer,includingwrittencommunication,oralcommunication,teamwork,andcriticalthinking.
CourseTopics
InnovativeManagement ManagingChange&InnovationCorporateCulture HumanResourcesManagement&DiversityManaginginaGlobalEnvironment IndividualBehaviorEthics&SocialResponsibility LeadershipPlanning&GoalSetting MotivationDecisionMaking CommunicationDesigningAdaptiveOrganizations LeadingTeams
FogelmanCollege:LearningOutcomesforYourDegree
TheFogelmanCollegeofBusinessandEconomicshasestablishedthefollowinglearninggoalsforallstudentssuccessfullycompletingtheBBAdegree:
• Graduateswillbeeffectivecommunicators;
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• Graduateswilldemonstratecriticalthinkingskills;• Graduateswillbeknowledgeableaboutethicalfactorsinthebusinessenvironment;• Graduateswillbeknowledgeableabouttheglobalbusinessenvironment;• Graduateswillbeproficientusersofbusinesspresentationandanalysistechnology.
BBAProgramOutcomes(opensinnewwindow)
CourseMethodology
OnlineCourses: Thisisanonlinecourseandmuchofthelearningwillbeself-managedandself-paced.Everythingwillbedonefullyonlineandasynchronously.StudentswillbeexpectedtologintoeCoursewareatleastthreetimesaweekforcoursenewsupdates,requiredparticipationindiscussionboardassignments,possibleteamactivities,MindTapaccess,tests,orotherrequiredactivitiesassignedbytheInstructor.
Professor’sExpectations
Studentsshouldassisttheinstructorincreatingapositive,supportiveenvironmentforlearningbybeingengagedinthecourseandactivelyparticipatinginallrequiredcourseactivities.Studentresponsibilitiesinclude:
• LoggingintoeCoursewareatleastthreetimesaweekforparticipationactivitiesandobtainingweeklycourseNEWSupdates;
• KeepingupwithdeadlinesthroughthecoursescheduleineCoursewareunderGettingStartedmoduleandincoursecalendarsystem;
• Carefullyreadingthesyllabus,assignments,andcoursecontentbeforeaskingtheinstructorforclarification;
• Promptlycommunicatingwithinstructorforclarificationonanycourseorpersonalmatters;• UtilizingUniversity-providedemailaccountforcommunicationinthiscourseratherthan
eCoursewareemail;• Carefullyproofreadingallassignments,ensuringpropergrammar,sentencestructure,and
accuratepunctuation.Ifnecessary,studentsshouldutilizefreetutoringandwritinghelpavailablethroughtheUniversity’sWritingCenterinMcWherterLibraryandcompletedwellinadvanceofassignmentduedates;
• Treatingallmembersofthecourseprofessionallyandwithkindnessandrespect;• AdheringtotheUniversity’sCodeofStudentRightsandResponsibilitiesfoundinStudent
ConductHandbook(opensinnewwindow)andtheFogelmanCollegeofBusiness&EconomicsStandardsforAcademicIntegrityhttp://www.memphis.edu/fcbe/students/integrity.php
Cheating/Unethicalacts/plagiarism/dishonestbehaviorofanyformwillNOTbetoleratedbytheInstructor.
Student'sExpectations
Inmyroleasyourinstructor,studentscanexpectawell-organizedandengaginglearningexperience,responsetoemailsandtextmessageswithinonebusinessdayunlessotherwisenotified,andtimelyandthoroughfeedbackonallwork.Additionally,itismynaturetotreatallmembersofthecourseequallyandwithrespect.
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EmailGuidelines• Alwaysincludeasubjectlinewithspecificconcisetopicand“3110—M51”• Rememberwithoutfacialexpressionssomecommentsmaybetakenthewrongwaythus,be
carefulofyourwordsandtone• Usestandardfonts• Donotsendlargeattachmentswithoutpermission• Specialformattingsuchascentering,audiomessages,tables,html,etc.shouldbeavoided• Useproperandcorrectgrammar,spelling,andsentenceformat• Provideyourfullnameinthecloseofthemessage!• StudentsmustusetheirUMemailaccount
TechnologyandSoftwareRequirements
• PleaseuseChromebrowserforbestexperienceforeCoursewareandMindTap.InternetExplorermustNOTbeusedatall.
• TheminimumhardwarerequirementsforeCoursewarecompatibilitycanbefoundatUMTechnicalRequirementsforonlinecourses(Opensinnewwindow)
• StudentsMUSThaveaccesstohighspeedInternetthatisreadilyavailable.• ThesoftwarerequirementsareMicrosoftOfficeWord,AdobeAcrobatReader,
andMicrosoftPowerPoint.Nootherwordprocessingsoftwarewillbeaccepted.IfyoudonothaveMSWord,thenyoucanusefreesoftwarefromMicrosoft’sOneDrive,theUniversity,orsaveyourdocumentsasarichtextfile(rtf).
• StudentsarestronglyencouragedtobackuptheirelectronicfilesusingonaUSBFlashDriveandacloudstoragewebsitesystem,suchasUMDrive,Dropbox,orGoogleDrive.
TechnicalSupport
FortechnicaldifficultieswitheCourseware,firstusetheUMhelpdeskbyfillingoutaformat:UMHelpdesk(Opensinnewwindow)orcalling901.678.8888.
TechnicalSupportforMindTap
UseMindTapTechnicalSupportURLLinkineCoursewareMindTapModule.
GradingandEvaluationCriteria
Thefinalgradeisdeterminedbythenumberofpointsearnedon1)allrequiredassignments,2)quizzes,and3)tests.Thetotalpointsearnedwillbedividedbythetotalpointspossibleforafinalpercentage.GradeswillbepostedineCoursewareandafinalgradepostedinMyMemphisportal.NOTE:ThereisnoguaranteethattheInstructorwillround-uptotalpointsattheendofthesemester.Forexample,ifastudenthasan89.99average,thenthecoursegradewillbea“B.”
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FinalCourseGrades
Finalcoursegradesareearnedaccordingtothefollowingtable:
PointRange AssignedGrade
90–100%ofPoints A
80–89%ofPoints B
70–79%ofPoints C
60–69%ofPoints D
Under60Points F
SummaryofGradedActivities
Pointsearnedontheassessedactivitieswillbedistributedasfollows:
Deliverables TotalPointsTests(2@25ptseach),13% 50
OptionalFinaltoreplacelowestTest (25)
Assignments:87%
IntroductionPost 10
HomeworkQuizAssignments(6@20) 120
ConfidentialityStatement 35
ManagerInterviewReponses 30
ManagerInterviewReflectionPaper 100
Self-AssessmentReflection&Mission 30
CourseReflection 5
Total,100% 380
ListandScheduleofFormalAssessedActivities
Courseassignments,activities,tests,andduedatesarelistedinthecourseschedulelocationofthe“GettingStarted”modulewithineCourseware.Additionally,duedateswillbelistedontheleft-handsidewithineCoursewareunder“SemesterCalendar.”
ManagerInterviewProject
Studentswillberequiredtointerviewamanagerinhisorherfieldofstudy.Thismustbeamanagerthatmanagestwoormorepeople(Thiscannotbeaprojectmanagertypewhomanagesprojectsandnotpeople).Theinterviewwilltakeapproximately20minutesandwillrequirestudentstousetheinterviewformtemplatelocatedineCoursewareundertheAssignmentsmodule.Theinterviewwillbeconductedeitherthroughface-to-facecontact(preferred),Skype(oranotherinteractiveweb-basedmedium),orphone(leastpreferred).Adetailedreflectivepaperwillresultfromthisinterviewproject.ItiscriticalthatstudentsscheduleANDconducttheinterviewduringthefirstTWO-weeksofthesemester.Please
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planaccordingly.FulldetailsandinstructionsarelocatedineCoursewareundertheAssignmentsmodule.
HomeworkQuizzes
Thecoursehassixhomeworkquizzesthatcomprise15questionseachthatarelocatedineCoursewareQuizzeswithintheAssessmentarea.Questionformatincludesmultiplechoice,true/false,fill-in-blank,andshortdiscussionquestionstimedwithtwoattemptsallowed(higherscorecounting).Studentswillreadandstudychapterscorrespondingwitheachquiz.Studentsmayalsousenotes,textbook,andmaterialstohelpanswerthesequestions.Thesequizzesaremeanttoreinforcelearnedchaptermaterialandapplymanagementconcepts.
Tests
Testsincludetwo(2)eCoursewaremultiple-choice,True/False,Fill-in-the-blanktestsat25pointseachandtimedfor40minutes.Testswillcovertextbook,slides,quizzes,andcourselecturematerialfordesignatedchapters.Test1(Chapters1-6);Test2(Chapters8-12;14).Thefinalcomprehensiveexamisoptionalandwillreplacealowertestgradeifitishigher.TestsandfinalexamarelocatedunderQuizzesineCourseware.DuedatesarelocatedintheGettingStartedmoduleineCoursewarewithintheCourseSchedulefile.PleasenotethatTestsandfinalexamarenotopenbook,anduseofanymaterialsincludinginstructorsolutionmanuals,textbooktestbanks,instructor’sguides,textbooks,orInternetsearchesandanswer-keywebsites(e.g.,Quizlet)isaviolationoftheUMAcademicIntegrityPolicy.Pleaseplanaccordingly.
FinalExamSchedule
ThefinalexamforthisclasswillbescheduledaccordingtotheRegistrar’sacademiccalendarwebsite(opensinnewwindow).CoursePolicies
E-MAILAllstudentsarerequiredtomaintainandaccesstheirUniversityofMemphis(@memphis.edu)emailaccount.Youwillreceiveallofficialcoursecorrespondenceatthisemailaccount.Anyinabilitytoreceiveincomingmailinatimelyfashion(e.g.,notregularlycheckingyouremail,havinga“fullmailbox”condition,etc.)isthestudent’sresponsibility.
AttendanceStudentsshouldlogintotheeCoursewaresystematleastthreetimesaweekandMUSTbefrequentlyandactivelyinvolvedwiththis7-weekcourseinordertosucceed.Assignments,discussionpostings,quizzes,projects,andpossibleteamactivitiesareapartofthenormalcourseweekso,studentsMUSTspendtimeineCoursewareparticipatingintheseactivities.SeeUMCodeofStudentRightsandResponsibilities(Opensinnewwindow)
CourseAbsence
NOPROVISIONISMADEFORMAKINGUPASSIGNMENTSORQUIZZESexceptforUniversity-approvedreasons(University-sponsoredtrips,athleticevents,orconferences)orforexceptionalreasonsapprovedbytheInstructor.ThosestudentswhohaveextracurriculararrangementsthatwillconflictwiththecourseMUSTmakearrangementswiththeInstructorinadvancebeforeduedatesofassignmentsandquizzes.Additionally,personalorworkcommitmentconflictsarenotexcusedabsences.Officialdocumentationisrequiredasproof.PleasecontactyourInstructorimmediatelyshouldyouhaveunexpectedsituationsarise.AttendancereportingwillbesubmittedtotheUniversityafterthefirsttwoweeksofclass.
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Adding/DroppingIfyouhavequestionsaboutaddingordroppingclasses,pleaserefertothispageonthehttp://www.memphis.edu/registrar/students/selfserv/lookup-search.phpAcademicIntegrityTheUniversityofMemphishasclearcodesregardingcheatingandclassroommisconduct.PleaserefertotheStudentHandbooksectiononacademicmisconductforadiscussionofthesecodes.Notethatusinga“SolutionsManual”andonlineproprietarytextbooktestbanksareconsideredcheating.Shouldyourprofessorhaveevidencethatusinga“SolutionsManual”ortextbooktestbankshasoccurred,he/shemaytakestepsasdescribedonthecampus’OfficeofStudentConductwebsite(opensinnewwindow).Ifyouhaveanyquestionsaboutacademicintegrityorplagiarism,youarestronglyencouragedtoreviewtheFogelmanCollege'sWebsiteonAcademicIntegrity(opensinnewwindow).TurnitinStatement“Yourwrittenwork[willbe]submittedtohttp:/www.Turnitin.com,orasimilarelectronicdetectionmethod,foranevaluationoftheoriginalityofyourideasandproperuseandattributionofsources.Aspartofthisprocess,youWILLberequiredtosubmityourresearchworkelectronicallyandbegivenotherinstructionstofollow.Bytakingthiscourse,youagreethatallassignmentsmayundergothisreviewprocessandthattheassignmentmaybeincludedasasourcedocumentinTurnitin.com'srestrictedaccessdatabasesolelyforthepurposeofdetectingplagiarisminsuchdocuments.AnyassignmentnotsubmittedaccordingtotheproceduresgivenbytheInstructormaybepenalizedormaynotbeacceptedatall.”(UniversityofMemphis,OfficeofLegalCounsel,October17,2005).
ClassroomorOnlineBehaviorAllparticipantsinthecourseshouldbeconsiderateoftheothercourseparticipantsandtreatthem(aswellastheiropinions)withrespect.Theclasswilloperateundertheassumptionthatanyandallfeedbackofferedispositiveinnatureandthattheintentionsoftheperson(s)providingfeedbackarestrictlyhonorable.Insensitivityinthisareawillnotbetolerated.Ifyouhaveanyquestionsaboutonlinecommunication,youshouldreviewtheFogelmanCollege'sNetiquettewebsite(opensinnewwindow).
LateAssignmentsAssignmentsandprojectsmaybesubmittedanytimeuptoandincludingthedatedue.Pleasereviewallinformationinthissyllabus,thecourseschedule(forduedates),andAssignmentsmoduleforallformallyassessedworkdetailsandinstructions.Onlyonelateassignmentisallowedinthiscoursewithoutpenalty,NOTincludingTests,theHomeworkquizzes,orMindTapactivities.Anyadditionlateassignmentwillreceivea25%deductionpenaltyperday,withthefourthdayreceivinga“0.”
ExtraCreditMindTapactivitiesareoptionalandmaycountasextracreditinthiscourse.SeeMindTapdetailsandcriteriaundertheeCoursewareAssignmentsmodule.Yourfinalgradewillbecomputedbasedonyourworkontheformal/assessedactivitiespreviouslydescribedinthissyllabus.
ReportingIllnessorAbsenceDuedatesanddeadlineshavebeenestablishedforeachgradedassignment.Inthiscourse,deadlinesaretakenveryseriously.Pleasedonotwaituntilthelastdaytosubmitassignmentsortotakequizzesandtests.TechnicaldifficultiesduetoInternetinterruptions,computerorsoftwareissues,orothertechnicalsituationswillnotbeacceptable,unlessitisacampus-wideissueandonlythen,willinstructormakeexceptions.Ifstudentsarehavingcomputerorsoftwareissues,pleasecheckwiththeUMHelpDeskforadviceandhelp.Pleaseplanaheadoftimeandduedates.Ifanemergencyshouldarise,itisthestudent’sresponsibilitytocontacttheinstructorpriortothedeadlinetodiscussthematter.Adeadlineextensionwillbeconsideredonlyifallofthefollowingconditionsaremet:
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(1)Extremeemergency(2)Instructorcontactedpriortotheduedate,and(3)appropriatedocumentationisprovided.
InclementWeatherIntheeventthatinclementweatherrequiresthecancellationofclassesatTheUniversityofMemphis,localradioandtelevisionmediawillbeimmediatelynotified.Additionally,TheUniversityofMemphishasestablishedanInclementWeatherHotlineat678-0888aswellasLiveSafeApp(downloadhere:http://www.memphis.edu/police/pdf/uofm-livesafe-overview-letter.pdf)anemergencyalerttextmessagingservicetostudents,facultyandstaff.Thisoptionalserviceisusedintheeventofanon-campusemergency,anunscheduleduniversityclosing,oradelayorcancellationofclassesdueto,forinstance,inclementweather.
SyllabusChanges
Theinstructorreservestherighttomakechangesasnecessarytothissyllabus.Ifchangesarenecessitatedduringthetermofthecourse,theinstructorwillimmediatelynotifystudentsofsuchchangesbothbyindividualemailcommunicationandpostingbothnotificationandnatureofchange(s)onthecoursebulletinboard.FCBEAcademicInternshipCreditInFCBE,allmajorsofferanacademicinternshipcourseoptionasasubstitutionforarequiredelectiveinastudent’smajor.Toapplyforacademiccredit,studentsmustobtainaninternshiphighlyrelatedtotheirmajor,registerpriortothestartoftheirinternshipandhavetheirinternshipapprovedbydepartmentalinternshipfaculty.Toreviewtherequirementsforapplyingforacademiccredit,visithttp://www.memphis.edu/professional/internships/academic_credit.phpStudentsshouldallowapproximatelytwoweeksforthereviewandprocessingofanacademicinternshipapplicationthroughtheFogelmanInternshipNetwork.
StudentServicesPleaseaccesstheFCBEStudentServices(opensinnewwindow)pageforinformationabout:
• StudentswithDisabilities• TutoringandotherAcademicAssistance• AdvisingServicesforFogelmanStudents• TechnicalAssistance
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Resources,EducationandWritingAssistance
APAformatwebsites
APA(opensinnewwindow) PurdueUniversityStyleHelp(opensinnewwindow) Docstyles(opensinnewwindow)
CareerServices
UMCareerServices(opensinnewwindow)
EducationalSupportProgram(ESP)
providesacademiccounseling,contactinformationis ESP(opensinnewwindow)
ProfessionalDevelopmentCenterPrograms
FCBEProfessionalDevelopmentCenter(opensinnewwindow)
TheBusinessLearningCenter
Room256,FCBE,providestutoringinaccounting,statistics,finance,management,andmarketing.
Writingassistance
AvailableinPatterson,Room225only.Contactnumberis901.678.3912.
TheCenterforWritingandCommunication(CWC): CWC(opensinnewwindow),FirstFloorNedR.McWherterLibrary
Tutoring
GeneralTutoring(opensinnewwindow) WritingandOnlineTutoring(opensinnewwindow)
UniversityofMemphisplagiarismpolicyandhelpfultutorials
UMPolicyonPlagiarism(opensinnewwindow) FCBEDetailonPlagiarism(opensinnewwindow)
Studyefficiencies/timemanagement
MitchellHall,Room207
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