Oracle Oracle Billing and Revenue Management Billing and Revenue Management (Oracle BRM) (Oracle BRM) in Russian Federation in Russian Federation Implementation Experience Implementation Experience Oracle Oracle Billing and Revenue Management Billing and Revenue Management (Oracle BRM) (Oracle BRM) in Russian Federation in Russian Federation Implementation Experience Implementation Experience Implementation Experience Implementation Experience Implementation Experience Implementation Experience Gamburg Alexey, FORS SPb Ltd. Department of Telecommunications Billing Systems, Deputy director Tarasov Sergey, FORS SPb Ltd. Department of Telecommunications Billing Systems, Deputy director Gamburg Alexey, FORS SPb Ltd. Department of Telecommunications Billing Systems, Deputy director Tarasov Sergey, FORS SPb Ltd. Department of Telecommunications Billing Systems, Deputy director
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Metrocom: first telco billing built on oracle brm - Alexey Gamburg, Sergey Tarasov
Presentation from conference "Oracle Day 2011" in Estonia 11.03.2011 Nordic Hotel Forum
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Oracle Oracle Billing and Revenue ManagementBilling and Revenue Management
(Oracle BRM)(Oracle BRM) in Russian Federation in Russian Federation
• Wide possibilities of customization of business logic;
• A large number of additional modules to integrate with various telecom equipment.
Oracle BRM in Oracle Telecommunication SuiteEnterprise Analytics
Enterprise Analytics
Service Delivery Platfo
rmService Delivery Platfo
rm
Customer
Management (CRM)
Business Applications
Enterprise
Management (ERP)
Billing and Revenue Management (BRM)
Enterprise Analytics
Enterprise Analytics
Service Delivery Platfo
rmService Delivery Platfo
rm
Billing and Revenue Management (BRM)
Calculating,
chargingBilling
Revenue
Assurance
Network Applications
Service Provisioning
Inventory Management
Activation Mediation
Oracle BRM Architecture
Main Components and Modules of Oracle BRM
Oracle BRM Customization optionsSystem Components
Connection Manager
Client Applications
Customer
Center
Dialup manager
Self-care
manager
Email manager
Data Managers
Database
Storable
classes
Custom
Storable
classes
Legend
Facilities
Modules
manager
Other Client GUI
Applications
testnap
Custom
Applications
Policy Facilities
Modules
Custom Facilities Modules
Custom Data
Manager
Custom data
storage
Components that we can modify Components that we can createComponents that we can not modify
Oracle BRM Implementation Steps
Oracle BRM Implementation Steps
Oracle BRM Logical Modules
Oracle BRM Service Classifier
Oracle BRM Basic Rating Objects
Plan-Deal-Service Hierarchy in Oracle BRM
Example: Simple plans in Oracle BRM
Transition to the packages of productsProducts
Services
Products
Services
Example: Package plan in BRM
PLAN
Bundled offer
Matrioshka - mini
DEAL DEALDEALDEALDEAL
Internet –
Monthly fee
PRODUCT
Internet –
Monthly fee
SERVICE
/service/
broadband
DEAL
Bundle Plan
Monthly fee
DEAL
Bundle Plan
Sovintel
PRODUCT
Bundle Plan
Monthly fee
SERVICE
/service/telco/telephony
PRODUCT
Bundle Plan
Metrocom
PRODUCT
Bundle Plan
Sovintel
DEAL
Bundle Plan
Metrocom
SERVICE
/service/telco/
telephony/sovintel
DEAL
NGN – Virtual
PBX
PRODUCT
NGN - Virtual
PBX
SERVICE
/service/ngn/
uats
DEAL
Equipement
leasing
PRODUCT
Equipement
leasing
SERVICE
/service/lease
DEAL
E-mail usage
PRODUCT x 10
E-mail usage
SERVICE
/service/email
Products used are the same with those used for simple plans of Internet and
telephony
The main challenges of implementation
• The customer purchased Oracle BRM without accompanying applications: Siebel CRM, Mediation, Enterprise Analytics, which led to implementation of unusual functionality in Oracle BRM– such as Mediation, CRM etc.;
• Necessity of development of data migration module from • Necessity of development of data migration module from legacy systems;
• Necessity to develop additional module of interconnect services identification;
• The complexity of the reorganization of business processes;
• Adaptation to the requirements of Russian legislation.
Implementation results
• The model of services, products, taking into account all the needs of the customer was developed;
• Product Catalog and a single classifier for services was created;
• A set of scenarios to work with accounts receivable was designed and configured;
• Oracle BRM was adapted to the requirements of Russian legislation and to current business practice of the Russian telecoms;
• The customer service application ”Customer Center” underwent a • The customer service application ”Customer Center” underwent a major revision;
• Client-bank integration module was developed
• The data migration from different information systems of the Customer in Oracle BRM was performed;
• Oracle BRM launched into production;
• The number of manual operations was reduced
• A set of reports was developed in Oracle Business Intelligence Publisher;