Metro Technology Centers · Metro Tech promotes economic development through assistance with bidding on government contracts, small and large business development, new business start-up

Metro Technology Centers is a career and technology center district with five locations,serving the Oklahoma City metropolitan area. We offer a variety of training and careerprograms to high school students, adults, and business and industry. The District currentlyoffers 79 full-time programs, 500 short-term and online classes, as well as customizedtraining for business and industry. Programs and classes are available days, eveningsand weekends.

Metro Tech’s special services include career counseling, assessment, financial aid, collegecredit through cooperative agreements with local colleges, employment services, computerizededucation enhancement centers including ESL (English as a Second Language), child care,disability services including accommodations, and bus transportation for high school students.We provide special programs for high school dropout recovery (Renew program), transitionfrom government assistance to the workplace (BEST program) and GED preparation.

Metro Tech promotes economic development through assistance with bidding on governmentcontracts, small and large business development, new business start-up and certification/licensure preparation and testing.

Metro Technology Centers

Board Members of 2005-06

2 2005 Progress Report

Sarah McKinneyPresident

E. Elaine Schuster, J.D.Vice President

Phyllis HallClerk

James Branscum, Ed.D.Superintendent

Metro Tech does not discriminate on the basis of race, color, national origin, sex/gender, age, marital or veteranstatus, religion, pregnancy, or qualified disability.

Elizabeth A. Richards, J.D.Member

Tom SturdivantMember

Donna Neal Thomas, R.N., Ph.D.Member

Don WrightMember

Message from the Superintendent............................................................................4

Mission, Vision, and Core Values & Beliefs..............................................................5

Instructional and Learning Excellence ....................................................................6

Student and Stakeholder Focus ................................................................................8

Budgetary, Finance, and Market Focus ..................................................................11

Economic Development, Public Service, and Social Responsibility ......................14

Faculty and Staff Development and Well-Being ....................................................16

Organizational Effectiveness ..................................................................................18

Table of Contents Preparing for Life

2005 Progress Report 3

District Map

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SpringlakeCampus

Adult & ContinuingEducation Campus

SouthBryantCampus

AviationCareerCampus

BeautyAcademy

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Superintendent’s Message


Metro Technology Centers’ commitment to continuous quality improvement throughMetroQuest has caused us to recognize that we must think strategically, focus sharply,and act quickly. In response to this realization, we have implemented John Warden’sPrometheus open planning process to update our Comprehensive Performance ExcellencePlan 2005-2011. An update to the CPEP provides short-term strategies for 2006-08. ThePrometheus open planning process was used to develop our Performance Excellence Plan,which gives us a method to focus our visioning, action plans, and resources in an alignedway to reach the future picture we defined for the next three years. The Prometheus processmerges Metro Technology Centers’ Performance Excellence Plan and the Baldrige EducationFramework to provide a systematic process for planning and achieving goals quickly.

Since Prometheus is built upon the premise that everyone within the organization hasknowledge and experience to further the organization’s goals, we are using this systematicprocess to collect input from all faculty and staff. In addition, our grand strategy incorporatesfour open planning imperatives:

Where: Where do we want to be in the future? (Future Picture)

What: What are we going to apply our resources against? (Centers of Gravity)

How: How are we going to apply our resources? (Action Plans)

Exits: Exit plan for everything (Plans for Exiting at the Right Time in the Right Way)

These four imperatives provide the framework for developing action plans to address keycenters of gravity or leverage points within our system that, when acted upon, can rapidlyand efficiently accomplish goals. All Metro Technology Centers’ faculty and staff areencouraged to participate on Strategic Action Teams that develop and execute plansto act upon these centers of gravity to accomplish our future picture and improve thelearning opportunities for our students.

MetroQuest was adopted to 1) create an integrated approach to organizational performancemanagement that results in the delivery of ever-improving value to students and stakeholders,2) improve overall organizational effectiveness and capabilities, and 3) ensure organizationaland personal learning. This update guides our cultural transformation and will guidestudents as they take ownership of their learning. Comments are welcome to theSuperintendent’s office.

James D. Branscum, Ed.D.Superintendent

MissionMetro Technology Centers prepares individuals for successful employment and life in aglobal society.

Our Future Picture (Vision)MTC is a customer-focused, continuously improving, and learning organization thatempowers all employees to make data-driven decisions and take actions that result instudents’ success. As a national leader in career and technology education and a marketdriver in Oklahoma City, MTC is benchmarked by other organizations and leads the waywith agile, flexible, and innovatively-delivered education, training, and services. MTC’shighly-qualified faculty and staff share our vision of where we are going, are engaged inexecuting the mission and strategies through aligned plans and activities, and are valued indoing so. MTC conducts itself in an ethical, cost-efficient, and fiscally responsible manner.MTC systematically contributes to the community by meeting or exceeding student andstakeholder needs and promoting a thriving future.

Our Business Strategy We proactively seek out and market to potential persons and businesses who want, need,and can benefit from our programs and services. We respond rapidly with customizededucation and training options that will make value-added difference to the person orbusiness, are delivered by the most able faculty and staff in a seamless and constructivemanner, and provide opportunities for continued growth and success. We concentrate onpersons and businesses residing in the Oklahoma City geographic market area. Our intentis to be the recognized leader in providing customized education and trainingsolutions that result in measurable outcomes for the customer.

Our Prime Directives (Core Values)• We are customer focused.• We are learning centered.• We are ethical in practice.• We are innovative in delivery.• We are dedicated to continuous quality improvement.• We do whatever it takes to forward our mission and Performance Excellence Plan.

Our Rules of Engagement (Guiding Beliefs)• We are guided by visionary leadership.• We provide learning-centered education.• We are responsive to the needs of a diverse community.• We encourage organizational and personal learning.• We value students, faculty, staff, Board of Education, and other stakeholders.• We are agile and flexible.• We promote innovation.• We focus on the future.• We manage by fact.• We model public responsibility and citizenship.• We focus on results and creating value.• We operate using a systems perspective.

Metro Technology Centers Preparing for Life


Strategic Aim 1: Instructional and Learning Excellence


80

84

88

92

96

100

FY05FY04FY03FY02

82.6%

84.9% 84.3%85.8%

84.6%

80.1%

88.7%86.6%

80

84

88

92

96

100

FY05FY04FY03FY02

5,228

5,881

0

1000

2000

3000

4000

5000

6000

FY05FY04FY03FY02

5,558

3,366273

449

0

100

200

300

400

500

600

700

FY05FY04FY03FY02

417

637

0

1

2

3

4

5

FY03 FY04 FY05

3

1

5

Metro Tech prepares students for occupational success by delivering highquality instruction in a technology-rich, real-world environment.

90

91

92

93

94

95

FY05FY04FY03FY02

91.0%91.5%

91.6%

92.3%

FY03 FY04 FY050

20

40

60

80

100

75

9396

9 712

State National

Student Completion/Retention Rate Related Student Placement Rate

Number of Students Participating inCooperative Agreements

Number of Students Placing Top 10in State and National Competitions Number of District/State/National Officers

College Hours Earned ThroughCooperative Agreements

Positive Student Placement Rate

perc

ent

perc

ent

perc

ent

stud

ents

hour

s

stud

ents

offic

ers

Tinker Air Force Base and Metro TechnologyCenters Help Strengthen Oklahoma’s EconomyThe Air Logistics Center (ALC) at Tinker Air Force Base (TAFB) partners withthe Aviation Career Campus to employ students as Airframe andPowerplant mechanics. Over 500 students have worked at theALC earning a combined annual income of over $85 million.

Preparing for Life


Totalstudentshired from2001-06:434

MTC Graduates Employed at TAFB Air Logistics Center (ALC) Combined Salaries ($) and Cumulative Growth (%)

010

mill

ions

20

30

40

50

60

70

80

90

100

FY06FY05FY04FY03FY02FY01

$3,914,560$9,568,000

$18,942,560

$32,568,640

$49,884,640

$85,186,400

144%

384%

732%

1,174%

2,076%

0

20

40

60

80

100

FY03 FY04 FY05

89.2%81.9% 84.8%

0

20

40

60

80

100

Pass Rates for Licensures/Competency Tests

perc

ent

100% pass ratefor CompTIANetwork andA+ Hardware/Software Exams

Metro Tech focuses on determining and meeting the requirements,expectations, and preferences of its students and stakeholders.

Student Satisfaction Metro Technology Centers has conducted a student survey each spring since school year1998. The survey was updated with a formulized methodology for gathering informationin 2000.

On the 30-question survey, students are asked to rate items on a scale of 1 to 4 (strongly disagreeto strongly agree) covering such topics as instruction, instructional support, availability ofresources, counselor and site director support, student activities, student-related policies, andsafety/security of the school environment. Students are also allowed to write comments onthe greatest strengths in their programs at Metro Technology Centers, as well as the greatestopportunities for improvement.

Advisory Committee Surveys To determine the satisfaction of business and industry partners, Metro TechnologyCenters piloted a survey of full-time program advisory committee members.

Business and industry representatives were asked to rate items on a scale of 1 to 4(strongly disagree to strongly agree). Topics covered included rigor of skills training,communication about available programs, flexibility of program offerings, academicand college preparation, student activities, district contributions to the economicdevelopment of its community, and safety/security of the school environment.


Strategic Aim 2: Student and Stakeholder Focus

83.1% 85.5%

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80

100

SY05SY04SY03SY02

School Year

88.5%87.9%

97.7% 97.3% 96.6%

0

20

40

60

80

100

FY05FY04FY03

FY03 results from a limited sample size pilot project

Student Opinion Survey TrendsOverall Percent Agree or Strongly Agree

Advisory Committee Survey ResultsOverall Percent Agree or Strongly Agree

perc

ent

perc

ent

Preparing for Life


$1,966,389

$1,458,351

$1,030,950

$575,703

0

500,000

1,000,000

1,500,000

2,000,000

FY05FY04FY03FY02

79%

153.3%

241.6%

0

100

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300

400

500

600

700

800

FY05FY04FY03FY02

304

426

520

709

40.1%

71.1%

133.2%

FY02 FY03 FY04 FY05

26,50325,021

30,10327,834

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

Financial Aid DistributionsCumulative Growth (%)

Number of Students Receiving Financial AidCumulative Growth (%)

Total Business and Industry Contact Hours

mill

ions

stud

ents

cont

act h

ours

3-Year

Increase of

$1,390,686

3-Year

Increase of

405 Students

Metro Tech focuses on achieving the district’s mission by managingresources in an efficient, ethical, and fiscally responsible manner.

Strategic Aim 3: Budgetary, Finance, and Market Focus


0

5

10

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20

1998 1999 2000 2001 2002 2003 2004 2005

$12,504,094 $12,846,558 $13,874,767 $14,486,448 $15,936,535 $15,435,386 $16,425,504 $17,750,639

$8,359,983 $8,580,577 $9,266,902 $9,674,524 $10,642,324 $10,309,441 $10,970,598 $11,855,553

$4,144,111 $4,265,981 $4,607,865 $4,811,924 $4,294,212 $4,125,945 $5,454,906 $5,990,086

Total

General Fund

Building Fund

Stable RevenueAd Valorem Tax Collected

Tuition and Other RevenueFull-time Tuition Short-term Tuition Conference Center Rentals Total Revenue

FY 01: $472,023 FY 01: $719,152 FY 01: $130,755 FY 01: $1,321,930

FY 02: $590,041 FY 02: $752,201 FY 02: $143,679 FY 02: $1,485,921

FY 03: $810,933 FY 03: $501,987 FY 03: $151,384 FY 03: $1,464,304

FY 04: $740,203 FY 04: $588,320 FY 04: $127,638 FY 04: $1,456,161

FY 05: $979,816 FY 05: $591,861 FY 05: $131,873 FY 05: $1,703,550

dolla

rs in

mill

ions

Preparing for Life


2005 Sources of All Funds

Local80.5%

$20,331,484

State17.7%

$4,457,972

Federal1.8%

$467,043

IncludesGeneralandBuildingFunds

$13.47 $13.48

$12.46

$14.35

10

12

14

16

18

20

FY05FY04FY03FY02

$7,074 $7,075

5,000

6,000

7,000

8,000

9,000

10,000

FY05FY04FY03FY02

$6,541

$7,533

64.3%

60

62

64

66

68

70

FY05FY04FY03FY02

65.1% 65.1%

63.4%

Operationof

Plant16.8%

$3,635,490

GeneralSupport13.1%

$2,832,348

Transportation3.3%

$715,983

GeneralAdministration

1.6%$348,835

Direct ProgramSupport65.1%

$14,054,767

Percent of Expenditures Dedicated toDirect Instructional Costs

2005 Use of General Funds

Average Expenditure per Contact Hour Average Expenditure per FTE Student

perc

ent

dolla

rs

dolla

rs

Secondary Service Rate Secondary service rate measures the percentage of students attending a technology centercompared to average high school district enrollments. Metro Technology Centers servesthe highest percentage of high school students enrolled per sending school whencompared to other Oklahoma urban technology centers.

Technology Center FY 00 FY 01 FY 02 FY 03 FY 04 FY 05

Metro Tech 14.5% 16.7% 17.4% 15.8% 19.3% 19.6%

Urban Tech Center A 10.5% 9.7% 11.8% 12.0% 14.3% 14.8%

Urban Tech Center B 15.4% 13.7% 12.7% 13.6% 13.0% 18.5%

Urban Tech Center C 9.9% 10.4% 11.3% 13.0% 12.9% 13.5%

Strategic Aim 3: Budgetary, Finance, and Market Focus


15

18

21

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27

30

FY05FY04FY03FY02

26.525.2

28.6

23.7

50

56

62

68

74

80

FY05FY04FY03FY02

59.5

63.8

78.9

73.1

7.3%

22.9%

32.7%

Number of Full-time (FTE) ProgramsCumulative Growth (%)

Number of Short-term (FTE) Programs

prog

ram

spr

ogra

ms

Strategic Aim 4: Economic Development, Public Service and Social Responsibility


Metro Tech partners with business, industry, and the community to buildand sustain economic and community development.

Compliance with Audit, Ethics, and OtherRegulatory Standards KEY PRACTICES RESULTS

REGULATORY

PEOSH 0 Eminent Hazards

IDEA 100% complaints resolved

ADA 100% complaints resolved

Section 504 100% requests accommodated

ODEQ 0 Complaints

LEGAL

Sexual/protected class discrimination or harassment 1 pending

Policy enforcement 0 complaints

Negotiated agreements 0 complaints

Fire/Safety complaints 0 complaints

NLRB 0 complaints

State Labor Department 0 complaints

Accreditation Metro Tech is fully accredited by:

• The North Central Association-Commission on Accreditation and School Improvement(NCA-CASI)

• The Oklahoma Board of Career and Technology Education (OBCTE)

• The Oklahoma State Board of Education

• Oklahoma Department of Environmental Quality (ODEQ) for training in lead-basedpaint (the only technology center in the state accredited by the ODEQ for thistraining program)

United Way Donations

$14,007

10,000

15,000

20,000

25,000

FY05FY04FY03FY02FY01FY00FY99

$18,092$18,187

$18,838 $18,758$20,000

$22,819

Increase of62% fromFY99 to FY05

dolla

rs

Program Specific Accreditations and Licensing Auto Body Collision and Repair National Institute for Automotive Service Excellence (ASE)

Auto Service Technology National Institute for Automotive Service Excellence (ASE)

Aviation Maintenance Technology Federal Aviation Administration (FAA)

Construction Technology Associated General Contractors of Oklahoma (AGC)

Cosmetology Oklahoma State Board of Cosmetology

Dental Assisting American Dental Association Commission on Dental Accreditation

Emergency Medical Services Technology Oklahoma Department of Health, EMS Division

Facial Technology Oklahoma State Board of Cosmetology

Medical Assisting Commission on Accreditation of Allied Health Education Programs (CAAHEP)

Nail Technology Oklahoma State Board of Cosmetology

Practical Nursing National League for Nursing Accrediting Commission and Oklahoma Board of Nursing

Radiography Joint Review Committee on Education in Radiological Technology

Surgical Technology Commission on Accreditation of Allied Health Education Programs (CAAHEP)

External Financial AuditsMetro Technology Centers contracts annually with an independent certified publicaccountant firm to conduct audits of compliance with all requirements contained in theU.S. Office of Management and Budget (OMB) Circular A-133 Compliance Supplement;Government Auditing Standards; and OMB Circular A-133 Audits of States, LocalGovernments, and Non-Profit Organizations. The most recent audit report, datedMarch 28, 2005, for the year ended June 30, 2004, had no findings of material weaknesses,no instances of noncompliance, nor any findings of questioned costs.

Number of Incidents Leading to Worker’sCompensation Claims Fiscal Year # of Employees # of Claims Rate of Claims

FY 03 286 23 8%

FY 04 291 21 7%

FY 05 299 24 8%

FY 06 (8 months) 309 8 3%

Strategic Aim 4: Economic Development, Public Service and Social Responsibility


Strategic Aim 5: Faculty and Staff Development and Well-Being


Metro Tech assists employees in providing the highest level of customerservice, supporting student achievement, and continuously improvingskills to promote personal and organizational growth.

Employee Satisfaction Metro Technology Centers conducts a survey to determineemployee satisfaction. Employees rated 31 questions on a scaleof 1 to 4 (strongly disagree to strongly agree). Topics includedthe district's quest for excellence, efficiency andeffectiveness of work units, availability ofresources, and employee benefits.

26

31

0

5

10

15

20

25

30

35

FY05FY04FY03FY02

32

23

0

5

10

15

20

25


24%

12%10%

8% 8%

4%

74.5%84.6% 85.9%

0

20

40

60

80

100

FY05FY04FY03FY02FY01

85.2%84.6%

Employee Participation in Survey# of Employees # Participated in Survey Response Rate

FY 01 250 133 53%

FY 02 262 109 42%

FY 03 278 140 50%

FY 04 286 235 82%

FY 05 307 255 83%

perc

ent

Employee Turnover Rate Employee Promotions

Employee Opinion SurveyOverall Percent Agree or Strongly Agree

perc

ent

empl

oyee

s

KALMS Online Metro Technology Centers’ intranet has become a valuable resource for its employees. Thecenterpiece of Metro Tech’s Knowledge and Learning Management System, KALMS Online,provides a hub where employees can share success stories, employee recognition, best prac-tices, and valuable resources. KALMS Online provides digital access to internal forms, whichhas greatly reduced the expense of internal printed materials. KALMS Online also featuresa monthly letter from the Superintendent to employees, information on Character First!,and an area dedicated to employee wellness.

Minority Employment Rate Metro Tech formed an Affirmative Action committee, using the Oklahoma EmploymentSecurity Commission Labor Force Information, to identify areas of underutilization. Censusnumbers indicated Metro Tech had increased the employment of minority populationsrepresented by the Standard Metropolitan Statistical Area (SMSA) except in the Hispaniccategory. The SMSA Hispanic population had grown from 2% to 5%. Identifying this needproduced the development of a systematic process for recruitment of prospective employees.

2005 Metro Tech WorkforceRace Oklahoma City SMSA Metro Tech Workforce

White 79% 65%

Black 9% 27%

Hispanic 5% 2%

American Indian 4% 5%

Asian 2% 1%

Employee Complaints and SuggestionsEmployees are now able to submit any complaints or suggestions to KALMS Online. The orchestrator of KALMS receives the employees’ information through e-mail. Theorchestrator forwards the information to the appropriate person to address the issue thencommunicates with each employee submitting a complaint or suggestion. All complaintsand suggestions are addressed quickly to foster more input directly from employees.

Strategic Aim 5: Faculty and Staff Development and Well-Being


0

5000

10000

15000

20000


6,8387,703

8,449

10,418

14,285

19,056

Employeeprofessionaldevelopmenthours increase178.7%

Professional Development Hours Reported

hour

s

Strategic Aim 6: Organizational Effectiveness


Metro Tech uses an aligned and integrated management system to supportstudent achievement and manage resources and activities of the district.

1,000

1,500

2,000

2,500

FY05FY04FY03FY02FY01

Capacity Full-time Enrollment

1,660

1,327

1,529

1,766

2,0722,129

1,7191,765

2,0792,162

% capacity 79.9% 88.9% 100% 99.6% 98.5% enrolled

5-yearEnrollmentGrowthof 60.5%

0

5,000

10,000

15,000

20,000

25,000

FY05FY04FY03FY02

Exixting Industry Safety Community Industry Training Government Adult Training & Training for Service & Development & Develpment Industry Program

conta

ct h

ours

Enrollment for Business and Industry Services (BIS)

Enrollment vs. Capacity Rates

Strategic Aim 6: Organizational Effectiveness


02-03 03-04 04-05 05-06On Time = Good 78% 85% 86% 94%

Unknown = Good 16% 10% 12% 3%

Late = Good 6% 5% 3% 2%

0

20

40

60

80

100

02-03 03-04 04-05 05-06On Time = Good 16% 23% 62% 77%

Unknown = Good 75% 61% 28% 9%

Late = Good 9% 16% 10% 14%

0

20

40

60

80

100

ITS Help Desk Improves Service for EmployeesMetro Tech’s Information Technology Services (ITS) department installed new softwareto help manage employee requests. The ITS Help Desk is a work order and inventorymanagement system customized for the Metro Tech district. Employees are able to submitwork orders online, check the status of open work orders, view closed work orders, andview information about the workstations assigned to the person requesting service. Thesystem enables ITS to improve efficiency by automating work order requests and trackingcomputers and software. The new system has also improved communication betweenemployees located throughout the district and the staff of ITS.

Media Improves On-Time Delivery

perc

ent

perc

ent

Media DepartmentCopy Center On-Time Delivery

Media Department Graphic Design and AVOn-Time Delivery

Bus Drivers Deliver Students Safely and On-TimeMetro Tech bus drivers now track whether they deliver students to and from campuses ina timely and safe manner. The Transportation Department set goals of 92% for on-timedelivery and 100% for safe delivery. In the 2004-2005 school year, Metro Tech bus driversdelivered students on-time 97% of the time and safely 100% of the time. This was trackedover a 27-week period during the 2004-2005 school year beginning November 8, 2004,and ending June 3, 2005.

Enrollment ProcessSatisfactionTo determine the quality of customerservice for clients, students wereasked to rate services on a scale of1 to 5. Services measured were customerservice/receptionist, assessment testing,enrollment, financial aid, collegecredit, employment and overallstudent services.

Preparing for Life


96% 96% 97% 96%90% 91%

96%

0

20

40

60

80

100

Apr 05Mar 05Feb 05Jan 05Dec 04Nov 04Oct 04

Student Enrollment Process Satisfaction

perc

ent

Springlake Campus • Oklahoma City, OK 73111

Business Conference Center (BCC) • 1900 Springlake Drive

Child Care Training Center (CCTC) • 3901 Martin Luther King Avenue

Economic Development Center (EDC) • 1700 Springlake Drive

EMS Technology Center (ETC) • 1700 Staton Drive

Health Careers Center (HCC) • 1720 Springlake Drive

Information Technology Center (ITC) • 1800 Springlake Drive

South Bryant Campus (SBC)

4901 S. Bryant Avenue • Oklahoma City, OK 73129

Adult & Continuing Education Campus (ACE)

201 N.E. 48th Street • Oklahoma City, OK 73105

Aviation Career Campus (ACC)

Will Rogers World Airport • 5600 S. MacArthur Boulevard

Oklahoma City, OK 73179

Metro Tech Beauty Academy (BA)

309 S.W. 59th Street • Oklahoma City, OK 73109

2005 Progress Report: Metro Technology Centers

Metro Technology Centers • 1900 Springlake Drive • Oklahoma City, OK 73111-5240

www.metrotech.org • 405-424-TECH

Metro Technology Centers · Metro Tech promotes economic development through assistance with bidding on government contracts, small and large business development, new business start-up

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