METRO GROUP OF HOSPTIALS A Healthcare Experience Report 2012/Final Metro... · metro hospitals & heart institute, noida nabh accredited cardiology wing ( 120 beds )

METRO GROUP OF HOSPTIALS

A Healthcare Experience

Dr. Purshotam Lal MD, AB(USA), FRCP( C ), FACM,FICC, FACC, FSCAI (USA)

Director, Interventional Cardiology

Chairman, Metro Group of Hospitals

METRO GROUP OF

HOSPITALS

‘ A Group By Chance’

METRO HOSPITALS & HEART INSTITUTE,

NOIDA NABH Accredited

CARDIOLOGY WING ( 120 BEDS )

Birender Singh

Watchman 1997

MULTISPECIALITY WING ( 217 BEDS )

METRO HOSPITALS & HEART INSTITUTE,

NOIDA NABH Accredited

METRO HEART INSTITUTE, SUN FLAG

HOSPITAL, FARIDABAD (HARYANA)

40 BEDS

METRO MULTISPECIALITY & HEART

INSTITUTE, FARIDABAD (HARYANA)

250 BEDS

NABH Accredited

75 BEDS

NABH Accredited

60 BEDS

NABH Accredited

135 BEDS

NABH Accredited

150 BEDS

METRO HOSPITAL & RESEARCH

INSTITUTE, VADODARA (GUJARAT)

300 BEDS

METRO HOSPITAL & HEART

INSTITUTE, GURGAON ( HARYANA )

150 BEDS

METRO HOSPITAL & HEART

INSTITUTE, REWARI ( HARYANA )

60 BEDS

METRO MAS HOSPITAL,

JAIPUR (RAJASTAN )

350 BEDS

( UNDER CONSTRUCTION )

METRO MULTISPECIALITY HOSPITAL &

RESEARCH INSTITUTE, HARIDWAR

350 BEDS

METRO HOSPITAL & NURSING COLLEGE,

KNOWLEDGE PARK, GREATER NOIDA

( UNDER CONSTRUCTION )

200 BEDS

Metro Group of

Hospitals

Operational Hospitals

Hospitals Under Construction

Future Hospitals

OPERATIONAL HOSPITALS

( 1425 beds )

1. Metro Hospitals & Heart Institute, Noida ( 320 beds) a. Multispeciality Wing, Sector-11, Noida

b. Cardiology Wing, Sector-12, Noida

c. Metro Centre for Liver & Digestive Diseases, Noida

d. Metro Centre for Respiratory Diseases, Noida

2. Metro Hospital & Heart Institute, Lalkutri, Meerut (UP) (75 beds)

3. Metro Hospital & Heart Institute, Lajpat Nagar, Delhi (60 beds)

4. Metro Heart Institute with Multispeciality, Faridabad, Haryana (200 beds)

5. Metro Heart Institute RLKC Hospital,Pandav Nagar, NewDelhi (125 beds)

6. Metro Hospital & Cancer Institute, Preet Vihar, Delhi (135 beds)

7. Metro Hospital & Cancer Institute, Vadodara, Gujarat (300 beds)

8. Metro Hospital & Heart Institute, Rewari, Haryana (60 beds)

9. Metro Hospital & Heart Institute, Gurgaon, Haryana (150 beds)

METRO GROUP OF HOSPITALS

( UNDER CONSTRUCTION )

Metro Mas Hospital, Jaipur

(350 beds Hospital to be Started in June, 2012)

Metro Multispecialty Hospital & Research Institute, Haridwar

(300 beds Hospital to be Started in June, 2012)

Metro Hospital, Moga, Punjab

(200 beds Hospital to be Started in June, 2012)

Metro Hospital cum Nursing College, Greater Noida

(200 beds Hospital to be Started in August, 2013)

( By June 2012 there will be an addition of 850 beds making a total of 2275 beds)

METRO GROUP OF

HOSPITALS

(FUTURE PLANS)

Agra (U.P.) – 1 Acre

Patiala (Punjab) – 3.5 Acres

Narela, Delhi – 2.5 Acres

Noida Extension (Metro Health City) – 40 Acres

Gurgaon – 8.5 Acres

OUR LOGO

…is our commitment

OUR BELIEF

…we treat

HE CURES…

OUR MISSION

“ INTERNATIONAL STANDARDS

HEALTH CARE AT THE MOST

AFFORDABLE COST ”

OUR VISION

To take the advanced quality

health care at the door steps

of common people

particularly rural areas

OUR FOCUS

We follow evidence based clinical practice. Patient is the central point of focus for our hospital group

OUR CONCERN

What Price should a Hospital put to a

Human Life?

Our Principles of

Patient Care

Never return a patient for want of money

Never consider a patient as customer

Never insist for payment if the patient dies

Never surprise the patient / family with huge bill

(An agreement of approximate expenses should be made)

Contd..

Our Principles of

Patient Care

(Contd..)

More than 90 % of doctors are full time

More than 80 % of doctors are on salary

(No targets – No variable salary)

Faculty of International repute

State of the art equipment

Quality patient care

OUR STRENGTH

Adoption Phenomenon

Quality Care

Staff

Hospital

Patients

Goodwill

Adoption Phenomenon

ORGANIZATIONAL

LEADERSHIP

Dr. Purshotam Lal is the Chairman and Managing Director.

Mrs. Punam Lal is the Director. Mr. R. Loganathan is the incharge of finance and

purchase. Dr. Sandeep Chatrath, Group COO. Dr. Sanjay Sharma, Group COO. Dr. Sandeep Kanwar, coordinator medical services. Dr. Deepak Talwar, Medical Director.

Mrs. Punam Lal MA (Econ.), MBA (Mich. Univ.)

Director, Metro Group of Hospitals

Welfare of Employees

Personal touch

Career Progression and skill

development

(Adoption Phenomenon)

We, in Metro Group adopt our employees and give priority on skill

development by in house / out house training and education. This

helps them in career progression to climb-up the ladder. There are

many success stories in our group. People have gone up from bottom

of the table to the top of the table. To quote one such example our

billing executive who has risen to corporate chief of the group. The

organization has earned their loyalty and gratitude. They are valuable

assets of our organization.

Birender Singh

Administrator

Watchman

R. Loganathan

Head Finance & Purchase

Billing Executive

Dr. Sandeep Kanwar

Sr. Consultant Cardiologist & Group Coordinator Cardiology

RMO

Renu Uniyal

Patient Care Coordinator

Receptionist

H.C. Joshi

Chief Technologist Cathlab

Ward Boy

Abhay Singh

Project Manager (Builder)

Security Guard

H. C. Bhatt

Project Manager (Builder)

Gardener

S. P. Singh

Chief Administrator

Store Keeper

Govind Sharma

Personal Manager

Assistant

Bhaskar

Secretary Chairman

Peon

QUALITY

HOLISTIC, INTEGRATED AND CONTINUOUS CARE

The word quality is a “Buzz word” across our group of

hospital. All the hospital staff are not only aware but

committed to quality of patient care and their safety

Our Quality Team

Dr. Kanika Kanwar Dr. Ajay Purang

Dr. Balihar Singh Ms. Sapna Mitra

FIVE OF OUR HOSPITALS ARE

NABH ACCREDITED

1. Metro Hospital & Heart Institute, X-1, Sector-12 (Cardiology wing) and L-94, Sector-11 (Multi-specialty wing)

2. Metro Hospital & Cancer Institute, 21-community centre, Preet Vihar, Delhi-110092.

3. Metro Hospital and Heart Institute, 14, Lajpat Nagar, Delhi

4. RLKC Hospital & Metro Heart Institute, Pandav Nagar, Naraina Road (Near Shadipur Metro Station).

5. Metro Hospital and Heart Institute, 47/G-5, Boundry Road, Meerut City-250001

Presently only one hundred forty hospitals are NABH accredited in India. We are proud that five of our hospitals are NABH accredited.

FOUR OF OUR HOSPITALS

LABS ARE NABL CERTIFIED

Metro Hospital & Heart Institute, Noida

Metro Hospital & Heart Institute, Preet Vihar

Metro Hospital & Heart Institute, Lajpat Nagar

Metro Hospital & Heart Institute, Vadodara

All our Hospitals are

ISO Certified

Measuring quality through clinical

and non clinical indicators

We collect, analyze and monitor the important indicators

every month to keep a watch in the trend of quality

performance including the patient satisfaction. We take

corrective and preventive action on priority and follow it up.

Metro Group of Hospitals has set a bench mark in quality.

We have strived hard to make a humble beginning and will

continue our way forward. Sky is the limit for us.

Equipments

We have state of the art equipments which

are constantly monitored and checked to

keep them at optimum working level. The

procurement of equipments is

meticulously planned as per service needs.

Dr. (Prof.) B.N. Tandon Dr.(Prof) K. N. Aggarwal

Dr. D. Talwar Dr. Amar Parihar

Dr. (Prof) R. Arora

OUR FACULTY

Dr. Vivek Tandon

Under the Chairmanship of

Padmabhushan Prof. Dr. B.N. Tandon

Formerly Dean & Head of the Department, AIIMS.

SPECIALIZES IN GASTEROENTEROLOGY INCLUDING GI SURGERY

ENDOSCOPY SUITE – SPECIALIZES IN

UPPER GI ENDOSCOPY, COLONOSCOPY

METRO CENTER FOR LIVER &

DIGESTIVE DISEASES

Unique, one of it’s only kind in India, 65 bed center

Chair : Dr Deepak Talwar D M Pulmonary & Critical Care Medicine

METRO CENTER FOR

RESPIRATORY DISEASES

16 Bed RICU &

Thoracic Surgery

Sleep Lab Lung Functions Lab

with CPET

Video Bronchoscopy

Lab with EBUS &

Thoracoscopy

METRO CENTER FOR

RESPIRATORY DISEASE

ALLERGEY Lab

with Exhaled FENO

SPECIALITY DEPARTMENTS

NEPHROLOGY AND

RENAL TRANSPLANTATION

( DIALYSIS UNIT )

UROLOGY

CENTRE OF NEUROSCIENCES

(NEUROLOGY LAB, NEUROSURGERY, BRAIN AND SPINAL SURGERY)

ORTHOPAEDICS AND JOINT REPLACEMENTS

SPECIALITY DEPARTMENTS

PAEDIATRICS AND NEONATOLOGY

GYNAECOLOGY AND OBSTETRICS

(DEALING IN ALL HIGH RISK PREGNANCIES)

NICU

SKIN AND LASER CENTRE

ENT

GENERAL& LAPAROSCOPIC SURGERY

RHEUMATOLOGY

HAEMATOLOGY

METRO DENTAL

CLINIC

METRO EYE

CENTRE

SPECIALITY DEPARTMENTS

24X7 SPECIALITY DEPARTMENTS

DEPARTMENT OF MEDICAL

IMAGING (MRI, CT SCAN, DEXA SCAN, X-RAY, USG &

DOPPLER)

PATHOLOGY AND

MICROBIOLOGY

BLOOD BANK

PHARMACY

METRO HEALTH CHECKS

STATE OF ART, ADVANCED, DEDICATED,

UNIT EXCLUSIVELY FOR PREVENTIVE

HEALTH CHECKS

EMINENT

VISITORS

Focus On

Academics

DNB In Cardiology

DNB IN Respiratory Medicine

PGDCC

(Post Graduate Diploma in Clinical Cardiology )

Fellowship in Critical Care

Doctorate in Sleep Medicine

Cont….

HOW DO WE FUNCTION

We run our hospital operations as per inherent needs and workable solutions. For this

we have been innovative and economic in our approach.

Space management We have constraints of space but have created a place for everybody to work

comfortably. One has to see our facilities to appreciate.

Human Resource

We handle them with care. We identify the staff with abilities and support them to go

ahead. We have created heroes out of common lot.

Mobility We shift the staff and machines from one hospital to another to facilitate smooth

operations as and when required. This helps us to cut down the idle time of our staff

Minimization of wastage We are very particular to cut down the wastage – be it – man, Money or Material.

Overheads We keep our overheads to the minimum. It helps in cost control

HOW ARE WE

GROWING

Hard work, honesty & transparency

Low budget hospitals

Low overheads

Large volume

Highest quality

Goodwill & Trust

OUR WEAKNESS

Hierarchy not followed properly

Lack of proper financial systems

No PR or branding

CONCLUSION

We had only a single hospital in 1997 and within a span of 15 years we have grown to a chain of 12 hospitals serving low middle class society at the most affordable cost.

Adoption phenomenon remains the sole cause for our growth.

Quality patient care has been our bench mark with

personal touch.