Metrics for Contact Center Executives Product Brief Consolidate metrics from contact center ACDs, Workforce Management (WFM) tools and business systems/data sources Transform operations metrics into business- value views for executives and customers Publish metrics over mobile devices, browsers, videowalls, portals and more Consolidated Business Metrics for Customers, Executives and Managers Business Metrics Customers Executives Managers Team Leads Agents Operations Metrics Business Tools & Data WFM
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Metrics for Contact Center Executives
Product Brief
Consolidate metrics from contact center
ACDs, Workforce Management (WFM) tools
and business systems/data sources
Transform operations metrics into business-
value views for executives and customers
Publish metrics over mobile devices,
browsers, videowalls, portals and more
Consolidated Business Metrics for Customers, Executives and Managers
Business Metrics
Customers
Executives
Managers
Team Leads
Agents
Operations Metrics
Business Tools &
Data
WFM
Well-proven in MSPs and global contact center environments, PureShare delivers business-centric, high-value performance metrics
to customers, executives and management- automatically!