Metalworth Resource Ltd, Business Process Outsource Back Office Support 22 Khana Street, D/Line Portharcourt –Nigeria. Tel:+234-84-23045,08023134941.E.mail:[email protected].

Metalworth Resource Ltd,Business Process Outsource

Back Office Support

22 Khana Street, D/Line Portharcourt –Nigeria.Tel:+234-84-23045,08023134941.E.mail:[email protected]

About Back Office Support

Our Back office support services provides methods for creating and sustaining a competitive advantage; improving organizational performance; focusing resources on core competencies while obtaining resources to improve important, non-core business processes; ensuring companies in Nigeria get the best return on their investments; and capturing value in business solutions that make an enterprise-wide strategic impact.

We assist Nigerian organizations in moving from their business challenges and goals to capturing maximum value in their business solutions.

Metalworth Resources Ltd – Back Office Support services help you develop outsourcing strategies and relationships that improve performance and results throughout your organization.

Our Services

Our approach is powerful and unique. We provide traditional outsourcing consulting services focused on executing outsourcing relationships, and we also have the unique capabilities, experience and skills to assist you on a strategic level.

Our ApproachOur Approach

We will help you:We will help you:

• Determine whether or not to outsource Determine whether or not to outsource

• Develop an appropriate outsourcing strategy Develop an appropriate outsourcing strategy

• Assess the total value outsourcing can bring to Assess the total value outsourcing can bring to your business your business

• Develop a change management plan and Develop a change management plan and governance model to ease the transition to a new governance model to ease the transition to a new way of doing business way of doing business

• Develop a strategy for renewing or ending an Develop a strategy for renewing or ending an outsourcing relationship as appropriateoutsourcing relationship as appropriate

Our Services

innovative business/technical solutions New and enhanced products/services

Market entry/expansion strategies Partnerships and alliances with other specialist firms as part of go-to-market strategies to provide more intact solutions.

We provide valuable We provide valuable insights to help you make insights to help you make decisions on:decisions on:

Keys to Outsourcing Success

Our comprehensive approach to outsourcing creates enduring relationships that generate the highest-value results for our clients. We understand the perspectives of both buyers and service providers. We are building a track record in designing solutions that align the interests of both parties for optimal results. Here are the hallmarks of our philosophy and the keys to outsourcing success:

Value Enduring relationships

Collaboration

Fairness

Our Approach—Total Value Methodology

When you consider outsourcing for your organization, you wrestle with challenging questions. Can we benefit from outsourcing?

Which areas or functions?

Which strategy is right for us?

Which providers of outsourcing services should we consider?

What can we do to ensure an effective implementation for our company?

How can we ensure a strong relationship with our service provider after a deal is signed?

Our Approach—Total Value Methodology

Metalworth consultants have the skill and experience to help you answer these critical questions.

We bring strategic thinking and hands-on, practical experience to every outsourcing project.

Our strategic analysis provides an objective perspective on broad sourcing issues and alternatives and suggests an approach that will achieve maximum strategic value.

When outsourcing is appropriate, our collaborative approach creates relationships that are built to last and deliver maximum value.

Total Value Methodology

PHASE 1: Enterprise Sourcing Strategy—Setting the strategy

PHASE 2: Value Creation Analysis—Making the business case

PHASE 3: Solution Development—Designing the solution

PHASE 4: Evaluation and Negotiation—Structuring the right relationship

PHASE 5: Change Management—Moving from concept to reality

PHASE 6: Ongoing Governance—Managing the relationship for maximum value

Total Value Methodology

Metalworth works primarily with Buyers of outsourcing services.

We focus on helping buyers create and capture the maximum value by applying outsourcing effectively in their operations.

We also develop strong relationships with service providers to strengthen our understanding of the outsourcing marketplace and help them improve value delivery.

PHASE 1: Enterprise Sourcing Strategy—Setting the

strategy

Which processes are core to our business? Which are non-core?

Which non-core processes should we consider outsourcing? In-sourcing? Shared services?

What plan should we follow to implement the sourcing strategy?

PHASE 1: Enterprise Sourcing Strategy—Setting the strategy

How we can help

Metalworth helps you answer these questions and develop an effective enterprise sourcing strategy. Working closely with your team, we’ll help you:

• Assess how your sourcing strategy must support business objectives • Determine which processes are most effective and efficient through internal versus external sources

• Develop a plan for how migrate to the new sourcing model

• Begin defining potential outsourcing solutions to implement the sourcing strategy

PHASE 1: Enterprise Sourcing Strategy—Setting the strategy

What you’ll getAt the end of this phase, you’ll have: Agreement on core and non-core processes Target list of processes to outsource Strategy for how to structure and sequence outsourcing initiatives Insight into likely service providers for processes to be outsourced

When you‘ll benefit You’re looking for large scale cost reductions.

Your organization is seeking clarity on how to source different processes.

You’ve decided to outsource as many non-core processes as feasible but can’t agree on next steps.

PHASE 2: Value Creation Analysis—Making the business

case

What is the business case for outsourcing a process?

How can I create maximum value from outsourcing the process?

Should we outsource the process?

PHASE 2: Value Creation Analysis—Making the business case

How we can help

Before you invest time and money to develop an RFP and negotiate an outsourcing contract, you need to be sure that the business case for outsourcing is strong. Metalworth helps you:

Assess current performance and understand areas for improvement

Identify the risks, benefits and challenges involved in outsourcing the process

Begin working with service providers to understand potential solutions that meet your objectives

Develop the business case for outsourcing the process

Make the “go/no-go” decision on whether to pursue an outsourced solution

PHASE 2: Value Creation Analysis—Making the business case

What you’ll getAt the end of this phase, you’ll have: Agreement on the viability of the business case for outsourcing a process Scope of process to be outsourced Preliminary view of the potential solution to be delivered by service providers Refined list of potential service providers

When you‘ll benefit Your organization is thinking about outsourcing a process and needs the business case to support the decision.

You want to be confident that outsourcing is appropriate for your unique needs.

You want to be sure that any potential outsourcing solution will deliver maximum value.

PHASE 3: Solution Development—Designing

the solution

Which service providers are most capable of delivering a successful solution?

What should the solution include?

How and when will the services be delivered?

What will the price be?

PHASE 3: Solution Development—Designing the solution

How we can help

After making the business case for outsourcing a process, you face the challenge of designing the specific solution that will meet your needs and deliver the value identified. Metalworth helps by working with you and potential service providers to:

• Define solution options in detail (enabling “apples to oranges” comparisons) that will meet your objectives

• Refine the solution options and value service providers can deliver

• Confirm the business case developed in Phase 2: Value Creation Analysis

• Distribute specification package to service providers and facilitate submission of responses

• Identify critical design elements of the governance model appropriate for the sit

PHASE 3: Solution Development—Designing the solution

What you’ll getAt the end of this phase, you’ll have:

Detailed process definitions, service levels and pricing mechanisms for a specification packageProposals from potential service providers Governance model suitable to the process Selection of two to three service providers best suited to provide the solution Early progress on developing a trust-based relationship with priority service providers When you’ll benefit

Your organization has decided to outsource a process but needs to work closely with service providers to work out details and develop a specification package. ·You want to focus on a shorter list of potential service providers to understand their unique abilities to deliver value.

PHASE 4: Evaluation and Negotiation—Structuring the right

relationship

What are the appropriate evaluation criteria?

What is an appropriate strategy for negotiating a fair and enduring contract?

PHASE 4: Evaluation and Negotiation—Structuring the right relationship

How we can helpIf you outsource a process without choosing the right service provider and

signing a fair, flexible contract, you’re headed for significant challenges. Metalworth can help you evaluate and negotiate an effective agreement with input from potential service providers. We help you:

 • Evaluate service provider responses to your specification packages • Identify preferred solutions from service providers

• Develop a negotiating strategy

• Effectively communicate your objectives and priorities to service providers before negotiations begin

• Prepare for discussions with service providers

• Work with appropriate legal counsel to structure a fair and enduring contract for your organization and your service provider

PHASE 4: Evaluation and Negotiation—Structuring the right relationship

What you’ll getAt the end of this phase, you’ll have:

Negotiated term sheet, service levels and service credits

Signed contract

Solid start on a productive working relationship with service provider

When you’ll benefit Your organization needs to choose a service provider from a range of candidates. You need to negotiate a final contract.

 PHASE 5: Change Management—Moving from concept

to reality

How do we implement our new approach successfully?

How do we help our organization handle the necessary operational changes?

PHASE 5: Change Management—Moving from concept to reality

How we can help

The real work of outsourcing begins with the transition phase. Metalworth helps your organization cope with the tactical changes required (new technologies, new roles for employees) and with operational changes (working effectively with your service provider, creating new processes.) We help you:

 • Develop and execute a change management plan to help you

communicate strategic decisions to your company

• Develop and execute a training program for stakeholders

• Staff and implement a governance model and supporting processes

• Execute a “true-up” of service levels

PHASE 5: Change Management—Moving from concept to reality

What you’ll getAt the end of this phase, you’ll have:

Trained stakeholders

Adjusted service and service levels

Working governance approach

When you’ll benefit Your organization is ready to implement a signed outsourcing relationship but you need to prepare for the required tactical and operational changes.

 PHASE 6: Ongoing Governance—Managing the relationship for

maximum value

How do we manage our outsourcing arrangement to achieve maximum value?

How do we handle changes and problems when they arise?

How do we decide whether the relationship should be continued or ended?

PHASE 6: Ongoing Governance—Managing the relationship for maximum value

How we can help

To gain the highest level of value from your outsourcing agreement, you need to work closely and productively with the service provider you’ve chosen. Your organization must commit time and resources to effective, efficient governance. Metalworth helps you work with your service provider to:

 • Create an appropriate management and administrative structure

• Determine performance measures and reporting requirements

• Manage and monitor changes in scope of work

• Communicate effectively

• Resolve problems

PHASE 6: Ongoing Governance—Managing the relationship for maximum value

What you’ll getAt the end of this phase, you’ll have: Executive steering committee to direct the buyer and service provider relationship Program management to manage day-to-day operations Criteria for maintaining or discontinuing the relationship at the end of the relationship agreement

When you’ll benefit Your organization is implementing a new outsourcing agreement.

Your outsourcing agreement expires soon, and you need to determine the appropriate course of action.

Your outsourcing relationship isn’t meeting your needs or expectations.

Our Areas of Expertise

Our outsourcing and business process outsourcing is unique in the industry. We are developing a strong reputation for expertise, thought leadership and creative solutions in a wide range of business processes and industries. Examples include: Business process/function

expertise o Application development o Archive warehousing o Contract manufacturing o Customer care o Facilities management, building management, food services o Finance and accounting o General ledger o Housekeeping services o Human resources oTemporary staffing oThird-party administration oTraining o Transportation oTravelsoWarehouse/distribution

 Business process/function expertise oIT infrastructure oLaboratory services o Logistics o Mailroom o Print management o Procurement services o RecruitingoSecurity oSupply chain management oMarketing

Related expertiseo Alliance development o Business strategy o Offshore outsourcing o Shared service centers,etc.

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