F&B Award for Excellence Winner, Arboretum Lifetime Winner, & More! As one of ten nominators for Charles O’Neill for the University’s Award for Excellence, Zone Manager Carlos Gutierrez says, “Charlie is an outstanding housekeeper. He keeps the dorms up and running. Without him, these dorms would be a mess, but that's why we have him here to establish a good environment. The nominations focused on the categories of customer service, human relations, and the spirit of North Carolina. Also, the RC Raulston Arboretum has recognized Charles with their 2014 Lifetime Award. SUMMER 2014 Message from Our Assistant Vice Chancellor Change Before You Have To . . . General Electric’s renowned former CEO has become one of the most quoted business leaders in our country today. Under his leadership, GE, a mega international company that makes everything from kitchen toasters to jet engines, was transformed from a large bulky and entrenched company to one where innovation, resourcefulness, employee ideas, and response to customer needs are the driving forces. Today, higher education, including the UNC system and NC State University are under tremendous pressure to change from a slow and resistant industry to one that is nimble and responsive to changes in the needs of our students, both current and future. There are certainly some things we can learn from Jack Welch to help NC State and Facilities Operations become more efficient and effective. Mr. Welch said to “Control your own destiny or someone else will.” It is highly probable that if we don’t take the initiative and begin actions to control costs, reduce waste, utilize our people’s talents better, and be better stewards of the NC taxpayer’s dollar, others will tell us what to do . . . and we will lose control of our own destiny. It’s our decision. We have the people, the talent, and the knowledge to make it happen. Let’s Do It! Welch also said that “An organization’s ability to learn and translate this learning into action rapidly, is the ultimate competitive advantage.” Don’t fool yourself into thinking that we are not in a competitive environment. Every day, we in Facilities Operations are competing against other service providers that say they can do the job cheaper and better than we can. I don’t believe it……but every day we must prove that we are more than competitive and that we provide the best value to the University. Just like GE, we must learn rapidly and put this new learning to work to keep our advantage. Innovations such as mobile work dispatching, energy management, building automation and commissioning, sustainable operations, and web site development are all ways that we are keeping our advantage. As we close this fiscal year and look forward to a new year starting this August, let’s keep Jack Welch’s quotes in mind as we all work to be competitive and WolfPack strong! Have a great summer. NOTE: Underline titles, please highlight / right-click, and select “open hyperlink.” For more related information, go online: Control your own destiny or someone else will. Read more at http://www.brainyquote.com/quotes/ authors/j/jack_welch.html#D3TfByRG3I0QpQiO.99 The team with the best players wins. Read more at http://www.brainyquote.com/quotes/ authors/j/jack_welch.html#D3TfByRG3I0QpQiO.99 An organization's ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage. Read more at http://www.brainyquote.com/quotes/ authors/j/jack_welch.html#D3TfByRG3I0QpQiO.99 An Appreciation Letter from A Student Resident I have lived in Syme Hall for almost three years now and Charlie O'Neill has been there for me all this time. When I came to college, my idea of a housekeeper was someone who cleans the messes of others. Charlie quickly changed my simple definition of housekeeping because he gave the role more value. This is because Charlie makes an effort to know the residents on a personal level. Often if I am having a bad day, he will ask about my life and cheer me up every time. He also memorizes which cars belong to different residents, and if you forget to move your car from Baver in the morning, he will find you, in time for you to move your car. I've seen him do this on countless occasions. He cleans, he checks in on you, and he cares. He contributes to creating a community that people feel comfortable calling home. He shows us how to appreciate our halls and our community. He knows our names, our schedules, and what makes us smile. Charlie O'Neill is one of the major reasons I return to Syme Hall each year.
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F&B Award for Excellence Winner,
Arboretum Lifetime Winner, & More!
As one of ten nominators for Charles O’Neill
for the University’s Award for Excellence,
Zone Manager Carlos Gutierrez says,
“Charlie is an outstanding housekeeper. He
keeps the dorms up and running. Without him,
these dorms would be a mess, but that's why
we have him here to establish a good
environment. The nominations focused on the categories of
customer service, human relations, and the spirit of North
Carolina. Also, the RC Raulston Arboretum has recognized
Charles with their 2014 Lifetime Award.
SUMMER 2014
Message from Our Assistant Vice Chancellor
Change Before You Have To . . .
General Electric’s renowned former CEO has
become one of the most quoted business leaders in
our country today. Under his leadership, GE, a
mega international company that makes
everything from kitchen toasters to jet engines, was transformed
from a large bulky and entrenched company to one where
innovation, resourcefulness, employee ideas, and response to
customer needs are the driving forces.
Today, higher education, including the UNC system and
NC State University are under tremendous pressure to change
from a slow and resistant industry to one that is nimble and
responsive to changes in the needs of our students, both current
and future. There are certainly some things we can learn from Jack
Welch to help NC State and Facilities Operations become more
efficient and effective.
Mr. Welch said to “Control your own destiny or
someone else will.” It is highly probable that if we don’t take the
initiative and begin actions to control costs, reduce waste, utilize
our people’s talents better, and be better stewards of the NC
taxpayer’s dollar, others will tell us what to do . . . and we will
lose control of our own destiny. It’s our decision. We have the
people, the talent, and the knowledge to make it happen.
Let’s Do It!
Welch also said that “An organization’s ability to learn
and translate this learning into action rapidly, is the ultimate
competitive advantage.” Don’t fool yourself into thinking that
we are not in a competitive environment. Every day, we in
Facilities Operations are competing against other service providers
that say they can do the job cheaper and better than we
can. I don’t believe it……but every day we must prove
that we are more than competitive and that we provide
the best value to the University. Just like GE, we must
learn rapidly and put this new learning to work to keep
our advantage. Innovations such as mobile work
dispatching, energy management, building automation
and commissioning, sustainable operations, and web
site development are all ways that we are keeping our
advantage.
As we close this fiscal year and look forward to
a new year starting this August, let’s keep Jack Welch’s
quotes in mind as we all work to be competitive and
Tom Moore, Repair & Renovation Services. As Project
Manager, Tom is a very talented, outgoing,
employee that handles volumes of renovation
projects on campus. He excels in his daily
tasks and is often requested by name from
campus clients to oversee their projects. Tom
devotes the time to tasks that are sometimes
ordinary and makes them unique.
During this past winter on some of the coldest
days on record, Tom was tasked to get the gate on Stinson
Drive operational. He was there on site with the staff figuring
out the repair and seeing that all the details were taken care
of; he even identified additional areas of concern to be
repaired and had this included in the project. Tom always
appreciates the hard work of Facilities employees and takes
the time to recognize them through “ATTA Job” reports.
Always up for A Challenge!
Tom routinely asks to be assigned some of the more
challenging work to increase his skills and knowledge. In
several buildings, he has taken on tasks of installing curtain
walls and renovating suites, capturing all the details
associated with the projects to meet building codes which
include knowledge of HVAC, plumbing, electrical, life
safety, interior upfit, and structural elements. He is a team
player who involves and coordinates with not only Facilities
staff, but the occupants and those who may be affected with
changes to the facilities.
Co-worker Jeff Luz commented,
“Tom always goes out of his way to make sure the
customers are satisfied and get what they need.
Watching Tom’s drive helps me to work harder and
strive to meet our unit and customer’s goals.”
“The Facilitators”
Tom’s talents have also been recognized within Facilities
with his leadership in the Facilitators Band. As one of the
founding members, Tom helped bring together talents of
others and made a successful band that performed at
Facilities Annual Recognition Luncheon, Chancellor’s Open
House Reception and Kevin McNaughton’s retirement party.
Tom’s jovial, optimistic approach is infectious and helps
motivate the team at Repair & Renovation Services.
Adam Harris, Building Maintenance & Operations,
is an extremely knowledgeable and
dedicated employee that strives to make
NC State better. His overall work ethic is
key to helping maintain high visibility
facilities on campus to meet user needs.
During the recent transitioning of the light
bulbs to LED lamps in the chandeliers in
the Park Alumni Center’s ballroom, Adam’s persistence
and technical expertise helped correct an ongoing
problem that both reduced maintenance costs and
reduced energy consumption. The light bulbs that were
installed in the chandeliers were standard candelabra
incandescent bulbs. These lamps only had a life of four
to six months before they started to fail. This created
issues as this location is where most brides have their
wedding photographs taken. When multiple lamps
started to fail, the lighting levels would drop — creating
dim lighting in the ballroom and poor picture quality.
Also, when it came to scheduling bulb replacement, as
the Alumni Center is used for dining during lunch and
dinner, there was a very small window for replacement.
Adam is a tremendous resource for Zone 4 and
readily helps others to get the job done.
Donald Doran, Housekeeping Services, takes on his
work load with integrity, as he
demonstrates this in his attentiveness to
detail. He consistently makes safety a
priority; makes a point to understand and
meet the needs of his area. He
communicates to the zone manager any
safety concerns with the building, such as
heaters left on in offices or any electrical
concerns. Donald is also eager to assist his team, helping
to train new zone members, helping beyond his nightly
work schedule when the team is short-staffed, and
assisting in equipment loading/unloading. He goes
beyond his duties; shoveling well past the required
distance to make sure that students and staff are safe.
Donald is known as this team’s “Resident
MacGyver” — especially his innovation in designing a
cap for their lamp boxes with all safety procedures.
During this winter’s adverse weather events, he
came from Garner — on his bicycle!!
His dedication and commitment to our work, his
assigned zone, and the University makes him a great
asset.
Facilitator Reporters
Pat Grantham, Editor, Facilities Human Resources Lydia Stevens Building Maintenance & Operations Dee Banks Business Services Sally Smolensky Repair & Renovation Carla Davis University Office for Sustainability Heather Garrett Utilities & Engineering Services
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Scott Buffaloe, Building Maintenance & Operations—
Supervisor, his nominator was from a fellow co-
worker recognizing him for his outstanding state
government service. He has developed a team of
hard-working professional building maintenance
mechanics that effectively manage solutions and
foster superbly sensitive relations with building
tenants. His team has built highly-effective
relationships of trust with the many University and
corporate tenants co-mingled in buildings under his direct
responsibility for daily operations and maintenance.
Scott leads by example as so aptly demonstrated during
this winter season. Working almost every day during the winter
break, he provided his employees with what family time they
could afford, while not only protecting the buildings from
weather related damage, but providing facility support to
construction contractors renovating one of his buildings. His
employees react to his dedication and caring approach, by
emulating his behavior when working with each other and their
myriad of customers.
He has often fixed design issues created by paid
consultants, who claim they have the solution on paper, but when
tested, fail. He takes the initiative to reach out to the campus
community, seek out answers based on proven methods, and
implement those solutions.
Scott is a master at “trouble shooting” problems. He
quickly gets to the root cause of the difficulty and targets
corrective action to that critical point. The results are shorter
outages and cheaper repairs. In fact, his skills are so acute he is
often asked to assist others when they have come to dead-ends.
We do have a a number of grill masters
among us, but, let’s keep in mind the food
preparers and hostesses , too.
Keeping food at proper temperatures -
indoors and outdoors - is critical in
preventing the growth of foodborne bacteria. The key is
to never let your picnic food remain in the "Danger
Zone":
between 40° F and 140° F - for more than 2 hours, or
1 hour if outdoor temperatures are above 90° F. This is
when bacteria in food can multiply rapidly, and lead to
foodborne illness.
COLD FOOD: It should not sit out for longer than 2
hours, or 1 hour if the outdoor temperature is above 90
degrees. If it does — discard it!
HOT FOOD: It should be kept hot, at or above 140° F.
Wrap it well and place it in an insulated container until
serving. Just as with cold food - these foods should not sit
out for more than 2 hours, or 1 hour in temperatures
above 90° F. If food is left out longer, throw it away to be
safe. DON'T REUSE PLATTERS OR UTENSILS!
Using the same platter or utensils that previously held
raw meat, poultry, or seafood allows bacteria from the
raw food’s juices to spread to the cooked food. Instead,
have a clean platter and utensils ready at grill-side to
serve your food.
For more informative tips and guidelines, please visit:
Special Note: For this section of the newsletter, where there
is the notation of “learn more”, or in underlined blue
lettering just right click and select “open hyperlink” to go to
the website.
Sustainability Fund Awards Campus Grants
Get ready for new bikes, a solar energy sculpture, solar trash compactor, community garden and a student chapter of the Food Recovery Network on campus courtesy of grants from the NC State Sustainability Fund. For more
Energy Savings Abound Energy Management coordinated several projects this spring
such as installing energy-efficient film on windows in DH Hill
Library (learn more) and coordinating a student intern to
reduce energy use in labs (learn more). Plus, a class reduced
energy use at Howling Cow Creamery (learn more) and
students in Tri-Towers residence halls competed to use less
energy and water (learn more).
$imply Savings . . . Just “Hit the $witch”!
Think About this. Not only are we State employees, but we are taxpayers, too! With this in mind, as you go about your work activities and discover lights left on: Please be thoughtful & take action …
Just “Hit the $witch”!
Sustainability Awards Galore The NC State community recently received the
following honors:
NC State was named one of the Princeton
Review’s 322 Green Colleges
NCDENR’s Utility Savings Initiative recognized
NC State’s energy efficiency progress with an Award of
Excellence
City of Raleigh Environmental Awards honored
professor Bob Patterson, former Sustainability Office
intern Caroline Hansley and the NC Solar Center
NC State Green Brick Awards recognized student Matt
Abele, staff member Keith Smith, professor Scott
Showalter, and the Alumni Association Student
Ambassador Program.
New Supervisor!
Tom Jones is now the supervisor for the Purchasing