Message from CIO Ms. Rachel Cheng, Chief …1 Issue 04 September 2016 Collecting, organising and validating these data is a Message from CIO — Ms. Rachel Cheng, Chief Informaion

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September 2016 Issue 04

Message from CIO — Ms. Rachel Cheng, Chief Information Officer & University Librarian

A new unit, Institutional Research (IR), was established in April 2016 to collect, analyse and convert data into useful information to support the University’s decision-making process, for both campus-wide strategic planning and departmental operational support/ In addition to providing a data-informed foundation for good decision-making, IR will also collect, organise and provide data for ofjcial reporting or benchmarking needs/

Dorothy Shu, who has extensive statistical analysis experience, was hired to manage IR/ During the past few months, she has been busy helping senior management to analyse and compare the QS World/ Asia university ranking data, and producing trend analyses and comparisons of ranking indicators among different institutions/

What we are really excited about is the work she and a team of colleagues in ITSC and other departments are doing this summer to gather and organise pertinent data to create Information Hubs for Deans and Department Heads/ These Information Hubs will provide Programme Statistics from Registry for your annual reports/ You will also be able to view and use

relevant data from the University KPI reports that were developed in 2014 on internationalisation, experiential learning and inter-disciplinary courses, etc/ Graduate employment surveys from SSC, alumni surveys, graduate exit surveys and employer surveys conducted by TLC will be available, as well as banner finance and student reports/

Collecting, organising and validating these data is a time consuming process/ Our goal is to make them available in October, in time to assist with your annual reporting/ With your feedback, we will add new information or data elements and further refine the Information Hubs based on your data/ information needs to ensure that it will truly support your operations and planning/

If you have any questions or ideas for collaboration, or need institutional research support, please contact Ms/ Dorothy Shu, Institutional Research Manager, at 26168431 or via email dorothyshu@ln/edu/hk

Institutional Research and Information Hubs for Deans and Department Heads

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Contents

P1 Message from CIO

P3 Academic Computing: SmartCity Under Belt and Road Initiative

P4 Migration of Staff Email Service to Office 365

P4 Campus WiFi Upgrade

P4 LED Display Wall

P5 Web Accessibility Recognition Scheme 2016

P5 UnionPay Online Payment

P5 eReceipt Issuance System

P5 ePayment for ILP Activities

P5 eDeferment System for Hostel and Tuition Fees

P6 Audio Visual Services Development and Updates

P7 New Octopus Printers in Computer Labs

P7 Microsoft Office Upgrade in Computer Labs

P7 Computing Equipment for Special Education Needs Students

P7 ITSC Staff and Student Survey Summaries

P8 Ransomware Attack and USB Encryption Project Updates

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Academic Computing: : SmartCity Under Belt and Road Initiative

In support of the “Smarter Hong Kong, Smarter Living「智慧香港智優生活」”theme of the “Digital 21

Strategy” and the “Belt and Road” initiative of the HKSAR Government, Lingnan University co-organised with the Chinese Manufacturers’ Association of HK (CMA), the Asia PKI Consortium and the Smart City Consortium (SCC) the inaugural “Innovation Progress in Public Key Infrastructure and Authentication Symposium: SmartCity and Smart Identity under the Belt and Road

Initiative 「公匙基建及認證創新進展研討會: 一帶一路倡議下的智慧城市智能身份構建」 ”, held on

7 July, 2016/ We aimed to promote the transformation of industries relevant to the construction of a Smart City/ Industrial experts, leaders and government ofjcials from India, Korea, Japan, Thailand, mainland China, Taiwan and Hong Kong joined the Symposium and shared valuable experiences, insights and multi-national cooperative plans/

Distinguished guests including Mr Nicholas W; Yang, Secretary for Innovation and Technology Bureau,

HKSAR (創新及科技局) and Dr Xie Weiming, Ofjcer of the Central People’s Government, China, were

invited to inaugurate the Symposium/ Our Vice-President, Professor Joshua Mok Ka-ho, emphasised in his welcome speech that it is of paramount importance for HK to enhance its global competitive position and presence by developing itself as a “SmartCity” to revitalise its economic leadership and the role of “Super-Connector” between mainland China and the rest of the world/ He hopes Lingnan University will play a key role as a professional knowledge provider bringing necessary and fundamental knowledge to our younger generation, entrepreneurs, SMEs and society as a whole/ Mr Godfrey Leung,

the Under Secretary of Commerce and Economic Development (商務及經濟發展局) and Dr Eddy Li,

President of CMA, were invited to be the ofjciating guests of the welcome dinner/ Our Professor Alfred Loo Wai-sing, Associate Director of HKIBS, delivered a talk on “Challenges and Opportunities of Digital Certificates Applications” and Dr Ir/ Rosiah Ho gave support to the Symposium as one of the chief event coordinators/

Lingnan University is one of the Sub-committee members of SmartCity/ Through this connection, we can provide professional training, knowledge transfer seminars and research and consultation services to the SMEs of CMA and improve our connection and visibility in the community/

L1 - Dr. Ir. Rosiah Ho; L2-Ms. Eva Chan; L3-Prof. Joshua Mok; L1 - Ms. Eva Chan; L2-Mr. Nicholas W Yang;

L4-Mr. Godfrey Leung; L5-Dr. Eddy Li; R2-Prof. !lfred Loo R1-Prof. Joshua Mok

廠商會及主辦機構代表合照。商務及經濟發展局副局長 - 梁敬國 廠商會及主辦機構代表與創新及科技局局長楊偉雄 (左二）合照

先生 (左4) 和 香港中華廠商聯合會會長 - 李秀恒 博士(右4) 合照

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LED Display Wall

The primary purpose of installing the LED display wall is to provide a platform for the live broadcast of major University events, activities and developments and to disseminate both local and international news/

Implementation. The LED display wall (5,440 mm × 3,200 mm) is located above the covered walkway between the Amenities Building and the Dorothy Y/ L/ Wong Building under the Skylight/ The setup includes. i) the display content management system, ii) a public address system and iii) the LED display wall/

Project Status. The system has been in production since 15 April, 2016/ University video, institutional events and TV news are shown from 12.00pm–2.30pm and 6.00pm–8.00pm, Monday to Friday during term time/ To avoid disturbance to classes and ofjces in adjacent buildings, the display is operated in silent mode except for the live broadcast of major events/

Upgrade of Campus WiFi System

The previous WiFi system on our main campus was in use for many years/ The technology, capacity and performance had become outdated/ During the summer term, ITSC started to replace the aged WiFi system with a new one/ The upgrade work is 70% complete/ After the upgrade, you will enjoy the following benefits.-

The coverage of wireless signal will be improved with an increased number of WiFi Access Points(AP)

The capacity of each new AP will be upgraded New AP supports the latest WiFi technology, i/e/, up to 802/11 AC Wave 1 for outdoor areas and802/11 AC Wave 2 for indoor areas

Migration of Staff Email Service to Office 365

The migration of staff email to Ofjce 365 cloud service started in April 2016/ As of now, more than 80% of staff mailboxes have been migrated/ With Ofjce 365, you will enjoy the following benefits.-

50GB of mailbox storage Unlimited OneDrive cloud storage SharePoint online for departments, committees, ofjces and project teams of the University toshare information or collaborate with stakeholders

Online calendar to set reminders or share your activities with co-workers

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Web Accessibility Recognition Scheme 2016

Lingnan University has won the Gold Award for the fourth consecutive year and the Library website has won the Silver Award in the Web Accessibility Recognition Scheme co-organised by the Ofjce of the Government Chief Information Ofjcer (OGCIO) and the Equal Opportunities Commission (EOC)/ Our Mr Waiman Cheung, Deputy Director of ITSC and Mr TAM Man-lik Owen, Associate Librarian received the awards on behalf of the University on 19 April/

UnionPay Online Payment

ITSC has modified the existing Web Admission Systems for Mainland to support UnionPay Online Payment/ The system was successfully launched on 1 March, 2016 and 64% and 36% of applicants have settled their application fee by UnionPay and Visa/MasterCard, respectively/ ITSC will continue to modify and upgrade other systems to suit the requirements of UnionPay payment in future/

eReceipt Issuance System

ITSC will continue supporting the “GO GREEN” campaign by automating the current processes for printing ofjcial receipts for various applications on campus/ ITSC has been working with CO, Library and OIAAA to understand their business requirements and has designed a solution to streamline their processes/ There are three main modules in the system and they will be developed in phases/ The first module was launched on 1 April and was used at the Library service counter to refill printing quotes for students and their societies/ The second module will handle the printing of receipts for donors and the third module will issue receipts at the CO cashier counter for various fees/

ePayment for ILP Activities

ITSC is developing a new system for students to settle fee payments or deposits for ILP courses/ Students must settle their payment within 24 hours to ensure their enrolment is successful/ Currently, students must pay at the SSC ofjce counter/ The implementation of the new ePayment system (i) provides an alternative to paying by Visa/Master card- (ii) enables cash to be collected at the counter and (iii) automatically drops unpaid enrolments/ This can ultimately save a lot of time for students and solve the staff manpower bottleneck for handling payments at the SSC payment counter, especially on the day immediately following online registration/ The system will be launched in September 2016/

eDeferment System for Hostel and Tuition Fees

ITSC is developing a new system to streamline student deferment applications for hostel and tuition fees/ The system will automatically approve and disapprove the application instantly based on a set of user-defined criteria/ Students will receive an acknowledgement email after submission and instantly know their updated application status/ A new electronic fee note will be generated with the deferred due date/ SSC colleagues can manage the application period and the system will be integrated with the eFee notes system maintained by CO/ The system will be launched in September 2016/

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New P! System in Skylight !rea New !udio Visual Equipment in !rt Gallery

Summary of Audio Visual Services Development & Update Status:

Activity Period Description

Enhancement of Audio Visual Equipment in Lecture Theatres. MBG07 & MBG19

Completed in January 2016

Audio visual system was upgraded with a new projector and high definition projection system/

New PA System in Skylight Area Completed in July 2016

Completed the new setup of permanent PA system in the Skylight area/

New Audio Visual Equipment in Art Gallery

Completed in July 2016

Completed the setup of AV equipment in Art Gallery with projectors, high definition projection system, speakers & central control user interface (CCUI)/

Replacement of PCs in Multimedia Booth

Completed in August 2016

Completed the replacement of 11 Adobe software for PCs in Multimedia Booth/

New Multimedia Recording and Broadcasting Facilities in five Lecture Theatres.MBG06, MBG07, MBG19, LBYG01 & LBYG02

Starting from September 2016

Installation of new multimedia and video recording systems in the venues/ Users can record live webcasts of full high-definition quality/

Replacing VHS Player, Audio Cassette Player, Overhead Projector and DV Player with Digital Systems

On-going

VHS player, audio cassette player, overhead projector and DV player were obsolete and were replaced with digital systems/

For the latest !V equipment in teaching venues, please visit:-http://www;ln;edu;hk/itsc/av/teaching-venue

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New Octopus Printers in Computer Labs

Four new B/W Octopus printers have been setup in MB412(2), MB202(1) and NAB206A(1) in summer 2016 to replace the 5-years old Octopus printers/

Upgrade of Microsoft Office

Most of the computers in the general and teaching computer labs and in teaching venues will be upgraded from MS Ofjce 2013 to the latest MS Ofjce 2016 in summer 2016

Computing Equipment for Special Education Needs (SEN) Students

A computer workspace especially designed for students with visual impairment was setup in The Chinese Manufacturers' Association of Hong Kong Integrated IT Study Centre (MB412) to fulfil part of the Equal Opportunity objectives of the University/ The workspace consists of a PC with specific hardware and software to suit the special requirements of visually impaired users/

For details of the setup and usage, please refer to the Lingnan Equal Opportunities Committee (EOC) web site:-

http://www;ln;edu;hk/eoc/facilities;php

Staff and Student Survey conducted in May 2016

Staff survey: The survey contained 4 core sections with 25 questions in total/ Forty-five open-ended written comments were received/ Overall, 80% of staff agreed that ITSC provided satisfactory services, 11% were neutral and 9% disagreed/

Student survey: The survey contained 26 open-ended questions/ Overall, 65% of the students agreed that ITSC provided satisfactory services, 18% were neutral and 17% disagreed/

For the detailed report and ITSC responses, please refer to the ITSC web page :-

http://www;ln;edu;hk/itsc/survey

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Hacker Attack: Ransomware and Latest Development of USB Encryption Project for Lingnan

Ransomware: Several serious cyber-attacks in the form of Ransomware have been recently reported and have come to the attention of the general public in HK/ This is a cyber-crime that exploits computer weaknesses using sophisticated encryption technologies plus virtual money transferring methods (e/g/, paying ransoms through bitcoin) that make it difjcult to trace/ To protect you from Ransomware, ITSC have made tremendous efforts in frequently reviewing and upgrading security protection facilities (such as anti-virus programs, firewalls, IPS and anti-spam systems), increasing staff and student awareness of Ransomware and sending out alert emails to users when suspicious emails are received/

Please be on high alert for any suspicious emails/ DO NOT visit unknown websites/ DO NOT DOWNLOAD and RUN any unknown source files and executable applications from the Internet/ DO NOT CLICK attachments to suspicious emails/

For more up-to-date information about Ransomware, please visit: http://www;infosec;gov;hk and http://www;cybersecurity;hk or scan the QR code for a

video on how to protect yourself against Ransomware;

Encryption of Mobile USB Drives

The University has agreed to enhance our encryption protection to protect confidential and sensitive data by rolling out a USB encryption solution/ Sophos SafeGuard Enterprise Encryption was selected and will be deployed very soon/ It aims to protect user data transferred to USB storage devices with a safe and ease-to-use encryption solution/ Any files moved to USB storage devices will be automatically encrypted and decrypted with a user-defined password if they are used outside the campus/

New system tray icon after installation on Windows

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