Merlin words-of-customer-service-wisdom-shep-hyken

Shep Hyken is a known persona in the customer service industry. An expert in customer service, Shep Hyken is a sought-after speaker and a best-selling author on matters about developing a winning customer service culture in businesses. His blog and Twitter account are rich resources of customer service wisdom which thousands of individuals, as well as businesses, follow and adhere to when it comes to building customer loyalty and improving customer engagement. We have gathered some gold nuggets of customer service insights from Shep’s Twitter and we are sharing it with you.