Merging Artificial and Human Intelligence in Recruitment

Merging Human and Artificial Intelligence in Recruitment

Max Armbruster, CEO, Talkpush

Hello, my name is Max Armbruster

• CEO of Talkpush

• Built (and sold) an Recruitment software

(ATS) company before

• Interviewed thousands, hired hundreds

• Full-time dreaming about AI since 2013

Hype vs. Reality?

Hype: Robots can do it all better than humans

Reality: robots can’t even open doors

Intelligence is whatever machines haven’t done yet.

- Larry Tessler

Creator of the copy/paste

We will always find something for us to do

Enhancing the qualities of recruiters

Listening

Prioritizing

Screening

Marketing

Communication

Time management

Chorus.ai records, transcribes and provides a summary of each sales meeting in real-time. It automatically identifies discussion of important topics and provides unprecedented visibility into meeting performance metrics.

Enhancing the qualities of recruiters

Listening Skills

Enhancing the qualities of recruiters

Prioritizing

IRIS by Watson, uses machine learning to rank the priority of your open jobs. Looking at your historical data, it determines how hard of an assignment will be, taking market dynamics and your history to show the complexity of an open job.

Enhancing the qualities of recruiters

Screening

Using predictive analytics and video, Hirevue offers screening, Pre-Employment Assessment Test and First Round Interview services.

Enhancing the qualities of recruiters

Marketing

Textio, a startup that makes a predictive engine to make job descriptions more attractive, just attracted $20m in investment.

Programmatic job advertising create greater spend efficiency in bid-based marketplaces by automating a significant portion of the manual job ad buying process.

Enhancing the qualities of recruiters

Marketing

1990s 2000s 2005 TODAY

Pay per Word Pay per Post Pay per Click Pay per Applicant

Enhancing the qualities of recruiters

Communications

Voice cloning

AI that recognizes your speech patterns and can recreate voice from text. Example:

• Text-to-speech messages on messaging services

• Get your CEO to deliver personal messages to every candidates

Communications

Smart replies

Google has recently made a series of upgrades to their “smart replies”, a feature used in Gmail that uses machine learning to suggest replies to emails. Usage of Smart Reply has grown significantly, making up about 12% of replies in Inbox on mobile.

Enhancing the qualities of recruiters

Salesforce Einstein applies NLP to analyse text from e-mails exchanged with customers to estimate the likelihood that a user will buy, detect deals a team is at risk of losing and recommend actions to improve sales.

Enhancing the qualities of recruiters

Communications

Enhancing the qualities of recruiters

Communications

What are chatbots?

AI that process language and converses with humans. They are special because they can:

• Talk on messaging apps• Retrieve information• Answer FAQs• Stay engaged 24/7

Why now?

Chatbots are improving rapidly, thanks advances in NLP. They can be become smarter based on user interaction

A brief history of chatbots

1966

ELIZA

1995 2006 2010 2015 2016

A.L.I.C.E.

April 2016 Nov 2016Sept 2016March 2016 Nov 2016

Setting the AI/human interaction frontier

1

2

3

4

5 Difficulty on mobile device

Time required to apply

Relevancy of search results

No compensation data

Lack of response to application

Recruitment chatbots address the top 5 frustrations of candidates

An empathetic response to frustrations

Potential issues with chatbots

• Chatbots can take away critical points of interactions between recruiters and candidates

• Chatbots can come off as robotic, irritating or insensitive

• 16% to 205% of Google queries that get asked every day have never been asked before

Can the bots make us more human?

Automation and machines are creating demand for an increasingly human experience, with greater empathy. AI can help recruiters focus on their human value .

What problem will you solve?

Getting started on AI means defining a problem, not a solution.

Only once you have its purpose, can you build an AI/bot/algorithm.

What are the recruitment metrics you want to improve?

Stay in touch

• [email protected]

• Blog.talkpush.com

• twitter.com/talkpush

• www.linkedin.com/in/maxarmbruster/