Education Corner You can check out all of these educational opportunities and more at p.mercycare.org/calendar Mercy Clinical Grand Rounds (CGR) – OPEN TO ALL CLINICAL STAFF First Tuesday of selected months, unless otherwise noted 4:00 to 5:00 p.m. Hallagan Education Center Free to attend; No Registration Required • Thursday, April 3 – Early Identification for Autism Spectrum Disorders: Presented by Caroline Moniza, PsyD, LP • Thursday, May 1 – Head & Spine Injury: Management for the Non-Surgical Specialist: Presented by Nora Royer, MD Trauma Multidisciplinary Committee – OPEN TO ALL CLINICAL STAFF Quarterly 7:00 to 8:00 a.m. Mercy Hallagan Education Center, unless otherwise noted FREE to attend; No Registration Required • Wednesday, March 26 at Hall-Perrine Cancer Center Community Room • Wednesday, June 25 • Wednesday, September 24 at Hall-Perrine Cancer Center Community Room • Monday, November 24 Trauma M & M Conference – PROVIDERS ONLY Monthly 7:00 to 8:00 a.m. Mercy Hallagan Education Center, unless otherwise noted • Wednesday, April 30 at Hall-Perrine Cancer Center Community Room • Wednesday, May 28 • Wednesday, July 30 • Wednesday, August 27 • Wednesday, October 29 Free CME for Pain Management – Iowa Board of Medicine Available now thru May 1, 2014 via book/online Free To order a copy of “Responsible Opioid Prescribing: A Clinician’s Guide,” call (515) 242-6039 or email [email protected]. Include your name and postal address. March 2014 Thank You for taking the 2014 Provider Engagement Survey # Providers: 391 # Completed: 220 Response Rate: 56.3% Mercy reached a 56.3 percent response rate, compared to the national average response rate of 40-45 percent. Thank you for your cooperation as we work to make Mercy physician-led and professionally-managed. What will we do with the results of the survey? Much like we did with the last survey, Mercy will conduct focus group sessions with you, Mercy staff and leaders to dig deeper into the survey results to uncover common themes. You will play an essential role in helping us develop our 2014 Action Plan which will be communicated through MEC, Physician Forums and other face-to-face meetings, as well as published on our NEW Mercy Provider Portal – p.mercycare. org. Copies of the action plan will also reach you via email and will be posted in various locations throughout Mercy. New Provider Website The new provider website is LIVE and easily accessible by visiting p.mercycare.org. The new easy-to-read and clean layout is especially designed to automatically resize to fit any mobile device. Some additional features of the site include the following: • Mercy Medical Staff Department & Committee Agendas & Minutes • Urgent Announcements • Calendar of Educational and Special Events • Resource Center including Video Training • Provider Awards & Recognition Coming Soon! Epic Tips & Tricks, Video Resource Library, Provider Blog, and so much more!! You’ll notice that there are still some small glitches with the site where it will ask you to log in – that is because we are in the final stages of integrating a special feature that will allow all providers to log in using their Mercy username and password. Have a suggestion on what you’d like to see on the new provider website? Simply contact Andrea Ault at (319) 558-6405 or [email protected]. Look for the new link to the Mercy Provider Website on your Epic menu bar! If you have any issues whatsoever, remember that you can always contact Epic Provider Assistance at x4610 (or 319-369-4610). Mercy Provider Website p.mercycare.org Redesigned and easy to access from any mobile device! Featuring: ✓ Urgent Announcements ✓ Meeting Agenda/Minutes ✓ CME Opportunities ✓ Epic Tips & Tricks ✓ Provider Recognition and Awards ✓ Resource Center ✓ & More! CEDAR RAPIDS PROVIDER W E B S I T E Congratulations Bonnie Seely, ARNP (Hospice of Mercy) - Winner of the iPad Mini drawing! Join us in April for the Physician Forums Please join Tim Charles, CEO and Dr. Timothy Quinn, Chief of Clinical Operations to learn about: • Provider Engagement Survey – Results and Action Plans • Current Clinical Integration Efforts • Impact of HCAHPS on Providers and Hospitals – What can you do to help? Forums will take place at the following times: April 23, 6:30 AM – Neuhaus Boardroom April 25, 12:00 PM – Neuhaus Boardroom April 29, 5:30 PM – Neuhaus Boardroom Please RSVP to Jessica Coppess at [email protected]or 319.398.6100. We hope to see you there! Diabetic Team Information regarding the Diabetic Educator (RN or dietician) at Mercy Medical Center: Hours: Monday – Friday, 8:30 am – Noon Phone: 398-6663 (after these hours the phone is forwarded to the diabetes center) Reports are run each morning to identify the following: • Patients on insulin to ensure they are getting glucose monitoring • Glucose <60 or >250 • A1C >8 • Referrals made by staff or physicians Patients are seen according to these reports/referrals. With a referral, the educator will also upload insulin pump information. This process was implemented 3/1. Mercy Medical Center | 701 10th Street SE, Cedar Rapids, IA 52403 www.mercycare.org
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Education CornerYou can check out all of these educational opportunities and more at p.mercycare.org/calendar
Mercy Clinical Grand Rounds (CGR) – OPEN TO ALL CLINICAL STAFFFirst Tuesday of selected months, unless otherwise noted
4:00 to 5:00 p.m.
Hallagan Education Center
Free to attend; No Registration Required
• Thursday,April3–EarlyIdentificationforAutismSpectrumDisorders: Presented by Caroline Moniza, PsyD, LP
Mercy Hallagan Education Center, unless otherwise noted
• Wednesday,April30atHall-PerrineCancerCenter Community Room
• Wednesday,May28
• Wednesday,July30
• Wednesday,August27
• Wednesday,October29
Free CME for Pain Management – Iowa Board of MedicineAvailablenowthruMay1,2014viabook/online
Free
Toorderacopyof “ResponsibleOpioidPrescribing:AClinician’sGuide,”call(515)242-6039oremail [email protected] and postal address.
March 2014
Thank You for taking the 2014 Provider Engagement Survey
# Providers: 391 # Completed: 220 Response Rate: 56.3%Mercyreacheda56.3percentresponserate,comparedtothenationalaverageresponserateof 40-45percent.Thank you for your cooperation as we work to make Mercy physician-led and professionally-managed.
What will we do with the results of the survey? Muchlikewedidwiththelastsurvey,Mercywillconductfocusgroupsessionswithyou,Mercystaff andleaderstodigdeeperintothesurveyresultstouncovercommonthemes.Youwillplayanessentialroleinhelpingusdevelopour2014ActionPlanwhichwillbecommunicatedthrough MEC, Physician Forums and other face-to-face meetings, as well as published on our NEWMercyProviderPortal–p.mercycare.org.Copiesof theactionplanwillalsoreachyouviaemailandwillbepostedinvariouslocationsthroughoutMercy.
New Provider WebsiteThenewproviderwebsiteisLIVEandeasilyaccessiblebyvisitingp.mercycare.org. The new easy-to-read and clean layout is especially designedtoautomaticallyresizetofitanymobiledevice.Someadditional features of the site include the following:
Reports are run each morning to identify the following:• Patientsoninsulintoensuretheyaregettingglucosemonitoring
• Glucose<60or>250
• A1C>8
• Referralsmadebystaff orphysicians
Patientsareseenaccordingtothesereports/referrals.Withareferral,theeducator will also upload insulin pump information. This process was implemented3/1.
Mercy Medical Center | 701 10th Street SE, Cedar Rapids, IA 52403
www.mercycare.org
Thanks for attending the Winter Warm-Up @ LavaIf youwereunabletomakeit,here’salittleglimpseof whatyoumissed…Specialthankstothe60+whobravedthearcticairtowarmupatLava.Funwashadbyall!
Mercy among Medicare’s 97 Best Hospitals for Joint Replacement (continued)
Mercy Medical Center has once again been named one of the nation’s100TopHospitals® by TruvenHealthAnalytics,aleadingproviderof informationandsolutionstoimprovethecostandquality of healthcare. Mercy is the
Mercy named one of the nation’s 100 Top Hospitals by Truven
Doctors’ Day is March 30 – Thanks for all you do!Inhonorof NationalDoctors’Day,MercyMedicalCenterwouldliketoextenditsAppreciationfortheexceptionalworkof themedicalprovidersinourcommunity.Thankyou,physicians,physicianassistantsandnursepractitionersforyourdedicationtoimprovingthehealthof ourpatientsandforyourexpertiseinhelpingmakeCedarRapidsoneof thetopcitiesintheU.S.forqualityhealthcare.YourworkisessentialtoprovidingThe Mercy Touch®.
Join us for a Movie on Mercy! April 12, 2014 | Showtimes beginning at 9:30 a.m.Galaxy 16 Wehrenberg Theatre, 5340 Council St. NE, Cedar RapidsAttentiondoctors,nursepractitioners,andphysicianassistants: Bringyourselvesandfamiliesoutforamorningof moviefun–pop andpopcornincluded!PleaseRSVPbyThursday,April10,2013to Deb Roberts at [email protected](319)861-7890.
Now Playing! • Noah(PG-13)•MuppetsMostWanted(PG)
What you need to know about the 2-Midnight Rule (continued)
What you need to know about the 2-Midnight Rule
There are two initial orders for hospital patients…1.“PlacementTo”Order=Outpatient
2.“InpatientAdmission”Order=Inpatient
What “Patient Class” do I need to select if my patient will be staying LESS than 2 Midnights?
Mercy among Medicare’s 97 Best Hospitals for Joint Replacement
Pictured here from left to right:WesMachnowski,MD(MercyPediatricClinic);NoraRoyer,MD(MercyGeneralSurgeryClinic);SaraNeff,ARNP(MercyPediatrics)andhusbandTom;MadelynPilcher,DNP(MercyInpatientOrthopaedics)andhusbandRyanRader;KeeliIrwin,ARNP(MercyPediatricClinic);ScottNau,MD(MercyPediatricClinic);DebraPiehl,MD(ObGynAssociates);BethBussewitz,MD(ObGynAssociates);andAlvinaDriscoll,MD(ObGynAssociates).
AccordingtoCMS,thelistcontainshospitalswherepatientsareleastlikelytosuffersetbacksandbereadmittedafterjointreplacementsurgery.This report compared hospitals using Medicare data that lookedathowoftenpatientswerereadmittedwithin30daysof dischargeand how often they suffered one of the following eight complications:
MercyMedicalCenterwasalsooneofjust97hospitalsinthenationwithreadmissionratesthatwerelowerthanaverageandtheonlyhospitalinIowawith this important distinction.
Manypatientsseekingjointreplacementsurgerywanttoknowahospital’srecordwhenchoosingwheretohavetheirsurgery.ThisreportreaffirmsconclusionsaboutthehighqualityofcareinjointreplacementsurgeryatMercy Medical Center.
NOTE:If itlaterbecomesclearthatthebeneficiarywillrequire2ormore midnights of hospital care due to a complication or other factor, youcanplacethe“InpatientAdmission”Orderatthattime.
It is very IMPORTANT to document the NEED for the “Inpatient Admission” Order in the patient record.TIP: “Service”indicatesthetypeof hospitalbed,while“PatientClass”indicatesthetypeof InpatientorOutpatientyourpatientis.Theprocess of placing the right initial order and subsequently indicating the correctserviceandpatientclassiskindof likethelottery,wherethereareseveralcombinations!Really,therearethreecomponents,butyouare responsible for “picking the right numbers”:
Example of the options available for “Patient Class” or type of inpatient or outpatient.
Example of the options available for “Service” or type of hospital bed.
Preparing for ICD-10OnOctober1,2014,theICD-9codesetsusedtoreportmedicaldiagnosesandinpatientprocedureswillbereplacedbyICD-10codesets.ThetransitiontoICD-10isrequiredforeveryonecoveredbytheHealthInsurancePortabilityAccountabilityAct(HIPAA).
Looking for an App for that? PrecyseUniversityICD-10DocGuideisahelpfulappwhichisdesignedtohelpyouquicklyretrieveinformation on how to document the most common diseases and conditions.
Doc Guide is available for free on the Apple™ App Store for both the iPhone® and iPad®, Google Play™ (Android Store), and the Amazon® App Store.
New administrative offices for Cedar Rapids Family Medicine Residency
Residents and faculty will continue to see Family Medicine clinic patientsatthenearbyEasternIowaHealthCenter(formerLinnCommunityCare),assistwithOBcareatEIHCandatbothSt.Luke’sandMercy,evenaswealsoprovideinpatientcoverageformanycommunity family physicians and pediatricians. For the medical community,letaloneforthecommunityasawhole,themoveisahappyresolutionof theunwelcomeflood.PleaselookforwardtovisitingCRMEF’snewhomeatanopenhousesometimethisspring.
Epic Thrive After Go-Live SessionsINPATIENT Thrive sessions – replaced by WebEx Beonthelook-outforthereleasedateastowhentheseWebExefficiencysessionswillbemadeavailablethroughthenewproviderwebsite–p.mercycare.org.
AMBULATORY Thrive sessions – 1st Monday of the month and available via WebEx Dr.BradBeerwillcontinuetohostin-personEpicAmbulatoryThrivesessions both in person and online. The in person sessions will be held onthefirstMondayof themonthfrom5:30to7:00p.m.locatedonthe2ndFloorof theHall-PerrineCancerCenter.WebExversionsof thesessionswillalsobemadeavailableviap.mercycare.org.
CMS 2-Midnight Rule – Cosigning the “Admit to Inpatient” Order PRIOR TO DISCHARGEReason for this update: NewCMS2-midnightrule.If anurseputsinan‘AdmittoInpatient’ordertheproviderneedstocosignitpriortothepatient’sdischargeforproperreimbursement.Thesystemwillnowpreventa‘dischargepatient’orderuntiltheAdmissionorderhasbeencosigned.
Changes you will see:1.Apop-upwillfireandpreventthesigningof a‘dischargepatient’
order until the admission order has been cosigned.
cosigned but another doctor is ready to discharge this patient
• Whentryingtosignthe‘DischargePatient’order,apop-upfires,anditdoesnotallowtheprovidertosignthedischargeorderuntilthe co-signature of the admit to inpatient order is completed
The group discussed that with current equipment an intermittent suction can no longer be performed; only continuous suction is permitted.ItwasapprovedtoaddawarningonallNasogastricTubeordersetsforaGIprophylaxisprompt.
“Comments” link removed – “Admin Inst” link will stay Thegroupdiscussedtheongoingissueofordersbeingmodifiedusingthe“comments”link.Itwasnotedpharmacydoesn’tseethe“comments”linkanddoesnotreceivenotificationwhenanorderismodifiedusing“comments.”Itwas also noted nursing does not always refer to the “comments” link. Due to theincreasednumberofissues,the“comments”linkwasremovedfromEPIC.The“Admin.Inst.:”linkwillremainforadditionalcommentsforthepharmacyor nursing staff. This is pictured below:
Medication Management Committee
What is BERT?BERTstandsforBehavioralEmergencyResponseTeam.ItismuchlikeMercy’sexistingMETteam,butforpsychiatricsituations.
Mercy’sBehavioralServices,alongwithotherkeydepartments,iscurrentlyworkingondevelopingandrollingouttheBERTteamasaperformanceimprovementinitiative.Thiswillbeanextrasupportto staff on medical units who are caring for patients with secondary psychiatricillness,areexhibitingdifficultbehaviorssuchasagitationoraggression,orwhenstaff feelstheycouldbenefitfrompsychiatricassistance on an urgent basis.
What is BERT? (continued)There are two ways in which the BERT team can be activated:
• Oneisbypagingtheteam(3908)whenyouareconcernedaboutapatientsbehaviorandyouneedpsychinterventionsoonerratherthanlater,butitisnotacodegreensituation.WhenBERTispagedyouwillgetacallbackbytheBehavioralchargenursewhowillassessthe situation. Much like what happens when you page the MET team. Ateamof fourstaff,includingtheBehavioralchargenurse,accessnurse,behavioralnursemanager,andasecurityofficer,willrespondandassessthesituationforappropriateintervention.TheBehavioralchargenursewillalsobringajumpbagwhichwillcontainmedstypicallynotcarriedinmedicalunit’saccudose.Oneof thegoalsof theBERTteamistodiffusesituationsandprovidesupportandinterventionsinhopesof decreasingtheneedforcodegreens.
• ThesecondwaytheBERTteamwillbeactivatedisbycallingacode green. You will still continue to call a code green, through the operatorat6111,whenit’sanemergencyandyouneedassistanceimmediately. This is for situations where you need a larger presence immediately. This is the current process and will not change. The goal is that when you call a code green you will get a more structured and standardized response by an appropriate team who are trained in handlingcrisissituations.Aresponsethatisconsistent.Theresponsetocodegreenswillbelarger.BERTteammembersdescribedabovewillrespondinadditiontoapsychiatrictechfromthebehavioralunit,thebehavioralsocialworker,astaff personfromtheEDwhowillhaveasecondjumpbagwiththem.Additionalsecuritystaff andthehousesupervisorwillalsorespondwhichiscurrentprocess.
BERTdoesnotreplacetypicalaccessconsultswhicharecurrentlyordered when either the physician or staff wants an access nurse to do an assessment on a patient. You will still continue to order an access consultforbasic,non-urgentconsultstoassess:apatient’spsychiatriccondition,assesssuicidalideationandneedfor1:1,addressmedsetc.This is the current process and this will not change.
What can staff do to help assist the BERT team?Whentheteamarrives,eitherwhenpagedorasaresponsetoanactualcodegreen, it is helpful to the team if someone who is familiar with the patient stays present. This can be the primary nurse caring for the patient or the chargenurse,anyonewhocanprovideinformationtotheteamresponding.