MERCHANT TOOL APPLICATION USER GUIDE BLIBLI.COM 2019
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MERCHANT TOOL APPLICATION USER GUIDE BLIBLI.COM 2019
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TABLE OF CONTENTS
MTA Dashboard ............................................................................................ 4 I. Merchant Tool Application Setting ........................................................... 5 II. Product Discussion Feature ................................................................... 13
Product Tab ................................................................................................ 17 I. All Products ........................................................................................... 17 II. Add Single Product ................................................................................ 21 III. Adding Bulk Products ......................................................................... 30
Order Tab ................................................................................................... 34 I. Order Dashboard ................................................................................... 34 II. Handling New Order of Regular Type Product ....................................... 35 a) Pick Up Method ..................................................................................... 35 b) Dropship Method ................................................................................... 37 III. Handling New Order of Big Type Product (Shipment by Merchant)..... 39 IV. Handling Buy Online Pick Up in Store (BOPIS)/No Shipment Order ...... 41 V. Order Status Information in MTA ............................................................ 42
Return Tab .................................................................................................. 43
Report Tab .................................................................................................. 45 I. Payment Report..................................................................................... 45 II. Other Documents .................................................................................. 48 III. Sales Analysis ........................................................................................ 51 IV. Performance Menu ................................................................................ 51
Education Tab ............................................................................................. 52 I. What’s New ........................................................................................... 52 II. Tutorial .................................................................................................. 53 III. User Guide ......................................................................................... 53
Promo Tab .................................................................................................. 54
APPENDIX A – PRODUCT UPLOAD SPESIFICATIONS ........................... 57 APPENDIX B – Tax and Financial Files ...................................................... 67 APPENDIX C – MARCIA............................................................................. 68
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MTA Dashboard
Dashboard Tab is the first page displayed in MTA. This page contains the information summary
of the order notification, products, and statistics of the relevant store.
Figure 1 Display of MTA Dashboard
1. New Order displays the total orders. a. New Order indicates the new orders that need to be processed. Clicking the menu
will direct Merchants to the Order page displaying all orders with New Order status. b. In-Process Order indicates the number of orders that are in the delivery process. c. Delivered Order indicates the number of orders that have been delivered to the
customers and have their status updated. d. Canceled Order indicates the canceled orders due to order cancelation request or
autocancel command. e. Out-of-Stock Order indicates the order status for unavailable stock. f. Order with Pick-Up Issues is the status of orders with pick-up issues.
2. Out-of-Stock Product refers to the products whose number has been changed to 0 as they
are sold out. a. Purchasable Product indicates the number of products with available stocks and
purchasable by the customers. b. Non-Purchasable Product indicates the number of products with available or 0 stock
whose status is non-purchasable. c. Non-Display Products indicate the number of products with available or 0 stock
whose
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status cannot be displayed on Blibli.com website. d. Product Needs Revision displays the error status of the products that have just been
uploaded which require revising. Product revision can only be conducted within 7 days. After
7 days, the products will be automatically removed from MTA and need to be re-uploaded.
3. Important Notice contains 3 most important information topics the merchants. For the detail and
information of this important notice, please check the Education Tab in MTA. These 3 information
topics indicate the relevant news and information helpful for merchants to better understand the
important things relating to their sale on Blibli.com.
4. Statistics indicates the performance of a Merchant according to the transactions occurred. The
statistics column displays the chart of Merchant’s daily, weekly, and monthly sales activities on
Blibli.com. In this section, Merchants can see the number of orders, successful transactions, and
their total earnings.
5. Merchant Rating displays the service quality of each Merchant. It shows the various ratings based
on the Merchant’s performance in the last 30 days and the total number of successful transactions.
This performance rating changes on daily basis.
6. Product Discussion is a feature in which Merchant Partners respond to the customers’ questions
posted on Blibli.com website. On Product Discussion page, you can only respond to each question
with 1 answer once. Give immediate answer to gain trust from the loyal customers of Blibli.com.
7. Promo On this menu, you can join a promo through an invitation from Blibli.com team. If you get
the promo notification, please click on the Invitation/Banner and enter the desired discounted price
for the promotion SKU you want to join according to the promo terms and conditions of Blibli.com.
I. Merchant Tool Application Setting
MTA Setting is a page containing Merchants’ profile, PIC, and other settings. To open the Setting menu, Merchants can follow these steps:
1. Login to MTA. 2. Click the username email on the top right corner. 3. A dropdown menu will appear as shown in Figure 2.
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Figure 2 Display of Merchant’s Info Setting Page.
The menu options displayed are as follows: A. Store Info contains the store detail and logo, merchant’s information, payment information details,
and other supporting documents such as the Merchant’s Identity Card (KTP) and Tax Identification
Number (NPWP).
Figure 3 Display of Merchant’s Info Setting Page.
• You can enter changes on the store’s logo and phone number fields. Then, click Save. • User PIC contains the name, phone number, email, dan designated MTA role of the PIC.
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Figure 4 Display of Business Partner’s PIC page.
• Merchants can add a PIC by clicking “Add” in accordance with the terms. Merchants may fill out the details of the PIC.
Figure 5 Column to Add a PIC User
B. User PIC
Contains the information of store’s PIC. You can check your data as PIC here. C. Tutorial Videos contain the detailed MTA operation guidelines videos.
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Figure 6 Display of Guideline Videos page.
D. Download Docs is a tab to download the MTA guidelines in PDF. E. API Docs is a set of Commands/Functions/Protocols provided by the IT team of Blibli.com. All MTA
features can be directly accessed by the system used by the Merchants. For activation, Merchants
must first develop the internal system to be integrated into MTA API of blibli.com. Merchants may
start the system development any time after the Merchants’ IT team has understood the content of
the API MTA documents. F. Store/Warehouse
Store/Warehouse is a menu for Merchants to provide information regarding the location of the store
or warehouse in which the logistics partner picks up the products.
• Opening Store/Warehouse menu. - Login to MTA application. - Choose the Store/Warehouse menu tab. - The pickup point list will appear if the Merchants had previously entered the pickup point.
• Adding a Store/Warehouse. - Click Add. - A pop-up will appear for the pickup point/store/warehouse location details to be added.
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Figure 7 Display of New Pick Up Point Location Data Input
Figure 8 Display of New Pick Up Point Data Input
- Fill each column with the correct Store/Warehouse address. - Each type of product has different pick up point.
▪ All Area Coverage is for the regular products deliverable throughout Indonesia.
▪ Specific Area Coverage is for the handled-by-Merchant product type that is
deliverable
to certain area by setting the area’s postal code.
- All fields with (*) sign are required. If one of the fields with (*) sign left blank, an error will
appear when saving it. - Click Save.
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• Store/Warehouse Status
Figure 9 Store/Warehouse Status
- Store/Warehouse - Active is the pick-up point which has been granted an approval to be the
Merchant’s pickup point for logistics partner.
- Store/Warehouse - In-Process is the pick up point that has been added but has yet to be
approved by Blibli.com.
G. Temporarily Close Store This tab is used when the merchant wants to close the store for a certain period of time or
temporarily. Merchants may use this tab to display the temporary store closure status on their store.
Figure 10 Display of Temporary Store Closure Tab.
However, this tab is only to check whether or not the store’s temporary closure status is displayed. To request for Temporary Store Closure, Merchants can follow these steps:
• Click the Account button and choose Temporary Close Store menu. • Click Request Close Date button. • Enter the store’s close on date, re-opening date, and the reason of store closure. • Merchants may pick one of the 2 options below for the store closure: a. Yes, I still want to
receive and respond to orders when the store re-opens.
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Figure 11 Temporarily Close Store.
If you choose Yes, during the temporary close store, customers can still see your SKU and
make a purchase. The Merchant is required to respond and send the products no later than
2 working days following the store re-opening. b. No, I do not want to receive orders when the store is temporarily closed.
If you choose No, the customers can only see your products but cannot make purchases
during the temporary store closure.
• After you pick the option, click Submit Request. The request will be reviewed by Blibli.com
team for at maximum 1x24 working hours following the submission. • Please note that Merchants may submit the Temporary Store Closure request through MTA, 2
days prior the temporary store closure.
H. Contract & Margin is used to review the Cooperation Agreement and Margin. If you want to sell your product on Blibli.com, the margin or commission that must be added to
your product price will vary depending on the product category listed. You can review and
download the list of applicable commissions by accessing MTA Contract & Margin Tab. Click on
the MTA username in the upper right corner as shown below:
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Figure 12 Cooperation Agreement Tab
• PKS
This tab contains the download page of the Cooperation Agreement details between the Merchants and Blibli.com. You can access the Cooperation Agreement by clicking the Download icon.
• Regular Margin You can see the margin of each category through Regular Margin tab. You can search the
margin or commission details of each category through the filter column: • Special Margin
This tab contains the special commission given by Blibli.com to the Merchants valid for a certain period.
Figure 13 Regular Margin Tab.
I. Setting is used to activate and deactivate express logistics partner options such as GRAB
EXPRESS, JNE YES, and GO-SEND for customers.
J. Change Password
- Username cannot be edited. - Enter the old password in the old password field. - Enter the new password in the new password field. - Confirm the new password by entering the new password in the confirmation field. - Click “Change Password” button, and your password will be changed.
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Figure 14 Display of Change Password Page
II. Product Discussion Feature Blibli.com has activated the Product Discussion feature. This feature enables you to respond to the
questions asked by the loyal customers of Blibli.com wishing to find out about the specification of the
products you sell. Your immediate, precise, and accurate answers will convince them better to make a
purchase at your store.
A. How to Use Product Discussion Feature in Merchant Tool Application Website: • Enter Product Discussion Tab through Product, Notification Centre, or Dashboard Tab.
Figure 15 Product Discussion
• Questions can be sorted based on those that have been answered and those that have not
been responded. Additionally, you can also search for the questions based on Product’s Name, Customer’s Name, Question Submission Date, and Topic.
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Figure 16 Product Discussion
• Enter your answer to the question in the provided column. Then, click “Send”. Merchants can
only submit 1 answer; the submitted answer cannot be revised. Therefore, re-check your answer before clicking “Send” button.
• If you consider a question as a spam/irrelevant, click “Report” button and choose your reason for
reporting the question.
Figure 17 Reporting Abuse
Before removing the question, Blibli.com will conduct an investigation to ensure that the question is
a spam or irrelevant.
B. How to Use Product Discussion Feature via Blibli Seller App (mobile app) • Open Blibli Seller App and enter into the Discussion Feature through Product Discussion,
Notification Centre, or Dashboard Menu.
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Figure 18 Apps Product Discussion • Questions can be sorted based on those that have been answered and those that have not been
answered. You can also search the product’s name and the customer’s name. • Click on the question you want to answer. Enter your answer in the provided column. Then, click
the “Send” button. Please note that Merchants can only submit 1 answer, the submitted answer cannot be revised. Therefore, re-check your answer before sending it.
• If you consider a question as a spam/irrelevant, click “Report” button and choose your reason for
reporting the question. C. Product Discussion Procedure
When answering the questions in Blibli.com platform, please adhere to the following:
• Answer the question immediately and accurately.
• Provide an answer with 30 characters at minimum or 300 characters at maximum.
• Use effective and communicative sentences so that the customers can easily understand the answer.
• Address the customers with “Blibli Friend” or “Kakak”, do not use impolite or inappropriate
term.
• Provide complete answers, especially for question relating to a product’s specification and warranty.
• Use polite but casual language, do not use impolite or rigid language.
• Do not mention Blibli.com competitor’s name or link or Merchant’s phone number.
• Do not use words that are harsh, related to SARA, impolite, or sexually explicit in nature.
• Do not answer questions considered as spams or irrelevant.
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Product Tab
Product Tab is a page where you can access and manage products. Through Product Tab, Merchants
may manage their products. They can add the products they want to sell, change the products’ price and
stock, choose whether a product is purchasable or non-purchasable for a certain period of time and put
certain products into archive if they do not want to sell them anymore. When you click Product Tab, 3
dropdowns will appear as shown below:
Figure 19 Display of Product Tab
I. All Products
In this page, Merchants can see All Products/SKU that have been uploaded through MTA. Active Products consist of 4 types of products namely Active Products, Products in the Process, Rejected Products, and Products Archived. The description of each product is as follow: A. Active Products
Figure 20 Display of Active Products
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Active Product page displays the SKU of the uploaded products. - Blibli SKU
Point the cursor to the Blibli SKU to see the product image. Clicking the SKU number will direct
the Merchants to the products’ description page. You can filter and sort this column. - Product SKU Name
It displays the products’ name. You can filter and sort this column. - Created Date
It shows the products’ active date after passing the QC process or when the products became
active without passing the QC process. - Category
It shows the product’s category. You can filter this column based on the available categories. - Normal Price
It shows the normal price of the products. You can sort and change this column by clicking on
the pencil icon (Edit) in the ACTION column. - Selling Price.
It shows the selling price to be displayed on the website. This price can be changed as needed.
You can filter and sort this column. Discounted price is also displayed in the same column so
that Merchants can choose to change the Selling Price or add a Discounted Price. - Stock
Displays a product’s stock. Stocks can be filtered and sorted. The Lock icon in the Stock column
indicates the reserved stocks both in the carts and check out process. These stocks will remain
in the “Reserved” status until the order status changed into “Settlement Paid”. - Status
Autocancel Status is active for regular products. This status also indicates that the products will
be canceled within 2 working days when bought by customers. Autocancel Status cannot be
deactivated by Merchants. - Display
It indicates the products’ status whether they are not displayed (hide) or displayed on the
website. Merchants are able to change the status from “hide” to “display” and vice versa any
time. - Buyable
It indicates the products’ status whether they are purchasable or non-purchasable. Merchants may change the status any time.
- Action
Action Column consists of 3 options namely “Edit” (pencil icon) to change the products’ status
and condition, “History” to see the products’ history, and “Archive” to archive or remove the
products. The archived products will be stored in Archived Product Tab and will not appear on
Blibli.com website. However, the products can be reactivated when Merchants want to resell
them.
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B. Product in the Process
Product in the Process is a product that has been uploaded by Merchants and currently
undergoing the process of Quality Control (QC) of Blibli.com. QC is carried out for 1-3 working
days. In the Product section of this process, Merchants may monitor the latest status of the
products uploaded such as Waiting for Approval, Action Needed, or Revision Needed. The
additional information on these statuses can be checked in the Action column. The Products’
Name in “in the Process” section can be filtered or sorted. Please remember that products with
Need Correction status will be automatically removed from the column when they are not revised
within 7 working days.
Figure 21 Product in the Process
If your uploaded products are listed in the Product in the Process section for more than 3
working days, click the “Notify MCare” button. It will automatically send an email to the Merchant
Care. B. Rejected Product
Figure 22 Rejected Product and Reasons
In this section, all SKUs that have been uploaded and rejected in QC due to the failure to meet
the criteria will be displayed. For each rejected product, Blibli.com team will send information
regarding the failure and suggestions for the revision required to make the product eligible in the
QC.
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C. Archived Product
Figure 23 Display of the Archived Products
In this section, Merchants are able to check their archived or removed products. Merchants
may re-activate the archived products by clicking “Reactivate” button. D. Managing Stock and Price Change
Figure 24 Managing Stock and Prices Change for Active Product
The stock and prices of the product can be changed through the “Active Product” tab under All
Products tab. Merchants can click “Edit” in the ACTION column to make changes. To make bulk changes/edits for several products simultaneously, Merchants may follow the
following steps: 1. Check the SKU column. 2. On the “Bulk Action” dropdown menu, Merchants can download optional or all products. 3. Click “Download Product” and wait for the notification on the bell icon on the upper part
of the MTA page. 4. Click “Download” to download the product template. 5. The changes can be done by changing the excel file as explained in the previous
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sub-chapter. The edited version of the excel file can be re-uploaded by clicking “Update”
and click “Bulk Update” on the dropdown menu.
Figure 25 Making Changes Using Bulk Upload/Bulk Update
F. Types of Product Handling Blibli.com provides three types of Product Handling, namely: a. Regular
Regular Product is a product whose weight and dimension is under 50 kg and usually shipped
by logistics partner. Order of all regular products must be responded within 2 working days. b. Shipment by Merchant
All products weighing over 50 kg and/or needing special handling such as installation or
assembly (for example: AC, furniture, etc.) will be shipped directly by the merchant. Installation
and shipment costs will be covered by the Merchant. Therefore, all prices displayed on the
Blibli.com website must include the shipment and installation costs. Merchants may decide
the shipment coverage area. c. No Shipment/Electric Product
For digital products such as tickets and e-vouchers which require no shipment.
II. Add Single Product
Add Single Product is a tab on MTA which can be used to upload products by unit. Upload can be done
in 2 methods namely with or without BliBli Master Data (through QC process):
1. How to Add Single Product Using Master Data Adding products using Master Data will not involve QC process, which means that the product can be
accessed directly on Blibli.com website. Upload examples and provisions can be seen in Appendix A.
The followings are the steps to add single product using Master Data: a. After Login, click “Add Single Product” on the Product tab.
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Figure 26 Add Single Product
b. Enter the name or keyword for the product.
Figure 27 Initial Display of Add Single Product
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c. Press Enter and the product will be displayed.
Figure 28 Search Results Display for Add Products
d. Select the appropriate category and click “Search All”, the related products will be displayed. e. Click “Sell This Product”.
Figure 29 Options for Add Single Product Using Master Data f. On the Product Information, data such as specification, description, product detail, and image of the
product are filled out. The required fields are the Warranty (displayed in accordance with the selected
category), product code, stock, product display (Display & Stock), and product price.
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Figure 30 Adding Stock and Prices
After Merchants entered the normal and discounted price, lowest price recommendation will be
shown after the discounted price on the same product which has been displayed on the Blibli
website. Click “Apply” if you want to use the price.
On the shipment field, choose the shipment method in accordance with the product handling, such as:
- Sent by Logistics Partner: regular type products - Sent by Merchant: products with special handling or big products > 50 kg - No Shipment: voucher, ticket, and other digital products
Field of the Store/Warehouse Location will be filled in accordance with the address registered by
Merchants. Merchants may pick the suitable location for product shipment.
Re-check the data entered. If they are correct, click “Submit” on the lower right part of this page. The
product that has been uploaded using Master Data will be displayed directly in the Active Product
tab without undergoing QC process.
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Figure 31 Display of Upload Single Product Using Master Data
g. Click “Submit” if you have filled out the description for Adding Products using Master Data. Make
sure to input the Price and Stock. Merchants can re-check the data entered on the Preview
section. h. When uploading products using master data, there is no Quality Control process. The product
will be displayed directly on Blibli.com website (if set, the product can be purchased directly).
2. How to Add Single Product Without Using Master Data Merchants must add the products that have yet to be uploaded to Blibli.com website or have no
master data on MTA without using master data. Please note that the products added without using
master data will be first evaluated by QC team prior becoming active. If the products do not fulfill the
terms, they will be rejected and Merchants must re-upload the products. Upload examples and
provisions can be seen in Appendix A. The followings are the steps to add product without master
data:
a. Enter the name of the product in the blank product name to check if the product has been
previously registered.
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Figure 32 Initial Display of Upload Single Product
b. If the product has never been registered, Merchants must register the product. Click
“Create New”.
Figure 33 Create New Single Product Without Master Data
c. Register the product by entering the name of the product (specification details may be reviewed in
Appendix A) using the order of Brand+Model+Type+Product Category––Color. Then, select the
suitable category and fill the fields required indicated by the asterisk (*). Click “Continue”.
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Figure 34. New Product Registration
d. Complete the product’s specification and shipment information (specification details can be
viewed in Appendix A). The specification field for this phase will be provided differently for each
category. There are 2 types of display for the product specification form namely brief display and
complete display (can be seen in the following figure). If you want to fill out the complete product
specification, please activate the complete display button on the upper right part of the page.
Figure 35 Basic View of Product Specification
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Figure 36 Advanced View of Product Specification
On the Shipment section, choose the shipment method in accordance with the product handling, such as:
- Sent by Logistics Partner: regular type products - Sent by Merchant: products with special handling or big products with volumetric weight >
50 kg - No Shipment: voucher, ticket, and other digital products
Field of the Store/Warehouse Location will be filled in accordance with the location registered by
Merchants. Merchants may pick the suitable location for product shipment. Merchants may also
use the Store/Warehouse as their main location if there are more than 1 location.
The package dimension is filled after the product is packed using the safe packaging and ready
to be shipped. When all fields are filled out, click “Continue”.
e. The price information section includes the EAN/UPC data, Merchant’s SKU, stock, display, price,
and images of the product. Be sure to choose the size and color (if applicable). Check all
color/size variation of the product that will be sold so that all product variants can be
uploaded at the same time. If there are similar products and each of their variant is uploaded
separately, these products will be automatically rejected.
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Figure 37. Filling in the Product Price Information
- Stock is filled with the number of items you want to sell on Blibli.com. - Minimum Stock is filled with the number of stock limit. Merchants will be notified if the stock
reaching the limit number. - Price field is filled with the product’s selling price. Please keep in mind that the selling price
should cover taxes and margins. In addition, applicable only to big products, the price should cover the shipment and installation costs.
- Image addition may be done by clicking the image icon on the right side of the column. The image added can be used for certain product variant, product variant with similar color,
or all variants. Click the Image icon until the color changes into blue to make the image added
as the primary image for the product. Maximum 4 images for each variant. Below are the
terms for product’s image:
o The backgroud must be white o The maximum size per 1 image file is 4MB o The minimum dimension is 600x600 pixel with the minimum resolution of 72 DPI
Figure 38 Uploading Image
- Click “Save”.
f. The last section is used to review the product information that have been completed. The product
that has been successfully uploaded will undergo QC process for 2-3 days and be saved in the
In-Process Product tab. After obtaining approval, the product will immediately appear on the
Active Product tab. However, if the product needs revision, Merchants may revise the product
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information to meet the terms of Blibli.com within 7 working days. Product registration will be
rejected if the category, name, and image of the product do not reflect the actual product.
Figure 39 Reviewing Product
III. Adding Bulk Products
When adding product, Merchants may choose the second option namely Adding Bulk Products. This
method may be used provided that the products added are under similar category. When the
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products’ categories are different, Merchants must use different upload template. The followings are
the steps to add bulk products:
a. Select “Add Bulk Product” on the Product tab and the category you want to add. b. Complete all categories. c. If Merchants have yet to do bulk upload for the category. click “Download” on The Excel
template as shown below.
Figure 40 Bulk Upload
d. Several sheets will be provided in the Excel file which will help Merchants to complete the
required columns. Upload specification can be viewed in Appendix A. 1. Help
This Help Sheet includes Merchant’s manual to fill in the columns used to add
products. Column definition and required information can be reviewed in this section.
Figure 41 Help Sheet of Bulk Upload Template
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2. Data Merchants may complete the product’s data such as product’s name, description, UPC/EAN, price, stock, pick up point, and image. For unclear information regarding each column, please review the Help Sheet. The Excel template as shown below.
Figur 42 Data Sheet of Bulk Upload Template
Refer to this section when completing the Image column. Image’s name inserted in
the Image column must be similar to that of uploaded image file name.
All information in the column may be separated by a comma (,) especially in the size
chart and unique selling point sections. The price of the product should not be
separated using a full stop or a comma (For example: write 35000 instead of Rp
35.000).
a) Values Values Column comprises of the brands registered to Blibli.com.
b) Values2
This is a column for sizes and colors.
c) Store This section contains the information of store/warehouse code and the name of pick
up point registered as the Merchant’s location.
e. Save the file in .xls or .xlsx format and upload it to the column in Excel File.
f. Upload the image file by first extracting some imagies into 1 zip file with maximum capacity of
20 MB. If the capacity exceeds 20 MB, the images may be extracted into several zip files. The
example can be seen in the following figure.
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Figure 43 Adding Zip File for Bulk Upload
g. Click “Upload” to upload the data and images of the product. Please note that all images to
be used for the relevant product must be uploaded simultaneously with the Excel file. Error in
uploading process may lead to product rejection by QC team.
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Order Tab
The order summary in MTA Dashboard indicates the summary of the items ordered by customers
with various order statuses.
I. Order Dashboard The followings are the information indicated in Order Dashboard:
1. Order No. This column shows the orders numbering.
2. Order Date This column shows the date the order was made.
3. Customers This column shows the name of customers making the order.
4. Merchant’s SKU It shows the Merchant’s SKU if available/provided by the Merchant.
5. Product’s Name It shows the identities of the products ordered by the customers.
6. Qty It shows the total of each ordered item.
7. Price/Unit It shows the products’ selling price.
8. Logistics This column shows the appointed logistics partners shipping the items ordered. Note: this icon will appear when there is an additional note for the order. Point the cursor to
the icon to display the delivery notes requested by the customers. 9. Status
This column shows the status of each item ordered. Statuses available are All, New Order,
Sudah Isi Pick Up Time, Menunggu Datang, Sudah Settlement, Delivered, Order Batal. 10. AWB
AWB (Air Way Bill) column contains the receipt number printed on the shipping documents.
Figure 44 Order Response
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II. Handling New Order of Regular Type Product
a) Pick Up Method
Pick up method is a delivery method in which the logistics partners listed in the MTA pick
up each product from the Merchants’ pick up points (registered Store/Warehouse
locations). For this method, the products must be ready to pack when the Merchants
respond to the order. The order will be canceled if the products are not ready during the
pick up by logistics partner. The followings are the steps to make an order with regular
product pick up method:
Figure 45 Steps to respond to a regular order with pick up method.
1. When a new order notification appears, prepare the ordered items immediately.
2. The process of responding the order and getting the products ready to deliver
(fulfilling order) must be done within 2×24 working hours.
3. Currently, the display for responding the orders made is in the form of Package. This
means that customers may shop various SKUs at your store using only one cart and
you may deliver them in 1 Package.
4. Click Create Package in your ready-to-deliver Order Package.
Figure 46 Display of Order Setting Menu.
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After that, a pop-up showing the details of the package to deliver will appear;
Figure 47 Pop-up Menu Showing Package Detail
5. Click Create Package and Print Label if you can fulfill all orders and provide the items
in accordance with the purchased quantities at the same time.
6. If you cannot fulfill the order in one package, please click uncheck or Change to do
partial orders/to cancel orders if you cannot fulfill the total order of each SKU.
7. After clicking Create Package dan Print Label, Shipping Label will be automatically
downloaded to your device. You can directly print the Shipping Label. Please note that
when you are in Create Package and Print Label process, you have yet to complete
the order response. The 2 working days Autocancel is still applicable as shown in
the following figure.
Figure 48 Order Menu Display After Creating Package and Printing Label.
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8. After printing the label, click Ready to Deliver on the order package.
Open In-Process Order menu, click the package details and Print the AWB for the
package that will be passed to the courier.
After clicking Ready to Deliver, wait for the courier to pick up the package at your
Warehouse for a maximum of 1 working day.
Figure 49 Print AWB Process Menu
b) Dropship Method
Dropship Method is the newest method in Blibli.com for regular products. Merchants can
deliver the order to the nearest JNE counter (JNE is currently the only logistics partner)
based on the registered pick up point. The products cannot be delivered from the cities
that are different from the registered pick up point (For example: If your store is in Bekasi,
the delivery can only be done from JNE agent in Bekasi, not from JNE agent in Jakarta).
Figure 50 Product Delivery Using Dropship Method Process
1. When the new order notification appears, prepare the ordered products immediately. 2. You have to respond to the order (fulfill order) up to the process of Entering AWB
Number is complete within 2x24 working hours. 3. Currently, the display for responding the orders made is in the form of Package.
This means that customers may shop various SKUs at your store using only one
cart and you may deliver them in 1 Package.
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Figure 51 Product Delivery Using Dropship Method Process
4. Click Create Package in your ready-to-deliver Order Package. 5. Click Create Package and Print Label if you can fulfill all orders and provide the items
in accordance with the purchased quantities at the same time.
6. If you cannot fulfill the order in one package, please click uncheck or Change to do
partial orders/to cancel orders if you cannot fulfill the total order of each SKU.
Figure 52 Product Delivery Using Dropship Method Process
7. Put the label on the Package and deliver it to the nearest JNE counter at your
Shop/Warehouse location.
8. After delivering the package and receiving the AWB receipt, enter the AWB number to
your MTA and click Ready to Deliver.
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Figure 53 Order Detail When the Package is Created and Ready to Deliver.
III. Handling New Order of Big Type Product (Shipment by Merchant) Big Product Order (Shipment by Merchant) is an order whose weight and dimension are more
than 50kg and/or requires special handling (installation) which makes the products unable to be
shipped by the regular logistic partners. The product’s status must be updated by the Merchant.
The steps to respond to Shipment by Merchant order are as follows:
Figure 54 Steps to Respond to Big Product Order
1. When a new order notification appears, prepare the ordered items immediately.
Remember that you have to respond to the order within 2x24 working hours.
2. Click Create Package to check your customer’s order.
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Figure 55 Display of Order Setting Menu.
3. Click Print Label and then attach the label printed on the product’s packaging.
Figure 56 Product Delivery Using Big Product Method Process
4. After creating the package, please click Completed Order Confirmation if you have sent
the products to the customers.
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Figure 57 Order Confirmation After Products Receipt by Customers.
5. Fill in the data required such as Product Receipt Date, Customer’s Name, and Customer’s Status.
6. After that, please click Confirmation to clarify that your products have been delivered.
IV. Handling Buy Online Pick Up in Store (BOPIS)/No Shipment Order Order with BOPIS (Buy Online Pick Up in Store) type is an order delivered by Merchants to customers without using the service of logistics partners. Products included in BOPIS order are tickets and electric vouchers that can be delivered to customers though SMS or email. The followings are the steps to respond to the order:
Figure 58 Steps to Respond to BOPIS Order
1. Open Manage Order Tab on Order Menu. 2. Click “Order Number” to see the details of customers’ order. 3. Click “Confirm Delivery” to see the details of the customers’ order. 4. After confirming the order and sending the notification via email/SMS, click “Confirm
Delivery” to enter the Settlement Code attainable by contacting the Customers.
Fulfill Order
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V. Order Status Information in MTA 1. New Order (PF)
An order that has just been made and needs handling. Merchants can fulfill the orders if they can provide the number of the products purchased.
2. Filled In Pick Up Time (PU) An order status that appears when the orders have been fulfilled.
3. Waiting for Pick Up (ES) An order status that appears after the “filled in pick up time” status. The status is automatically
changed following the receipt of pick up schedules by the logistics partners. Merchants can
fill the order’s settlement date after the logistics partners picked up the products. 4. Waiting for Delivery (BP-PU or BP-CX)
An order status for Big Product and BOPIS type orders which appears after the Merchants fulfilled the orders.
5. Settlement (CX) An order status that appears after the logistics partners picked up the products and the
Merchants settled the orders. 6. Delivered (D)
An order status that appears following the receipt of the products at the destination. 7. Partial Fulfillment (PF)
An order status that appears when the Merchants fulfill the orders partially due to their inability to fulfill all of the orders’ quantities. If the order status is “Partially Fulfilled”,
o Blibli.com will contact the customers buying the products to inform the amount of products
that can be fulfilled by the Merchants. o If the customer is willing to continue the purchase with the available quantities, Blibli.com
will update the request quantities on the MTA application as a new order with new quantities. If the customers do not wish to continue the purchase, the orders will be cancelled by the internal GDN team (the status is changed into Canceled Orders).
o If Merchants cannot fulfill the order, they have to change the products quantity to 0, and
the order will be automatically cancelled (the status is changed into Canceled Orders).
8. Cancel Request (CR)
An order status generated by the customers’ order cancellation requests. This order will be automatically cancelled (the status is changed into Canceled Order).
9. Out of Stock (OOS)
An order status that appears when Merchants have fulfilled the orders but they failed to realize
that they ran out of stocks and gave late information on it to BliBli.com, leading to the failure
of orders’ automatic cancellation (the status is changed into Canceled Order)
10. Pick Up (PP) Issues A status for orders with pick up issues. For example: o The logistics partners do not pick up the items.
o The items are not yet ready to be picked up. 11. Canceled Order (X)
Canceled Order status appears due to the following conditions: o The orders are canceled by the customers (Cancel Request). o The customers do not wish to continue a Partial Fulfillment. o A Partial Fulfillment in which the quantities are updated to 0. o Late information regarding the available quantities after orders are fulfilled (Out of Stock).
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Return Tab
I. Return Menu Return occurs when the customers return the products to the Merchants. Usually, it happens when the customers receive
less products than the ordered number; the products are damaged, broken, or dysfunctional; and there are other issues
such as late product delivery. Customer Resolution team will conduct Quality Control process for every return requested
by customers. In this process, Blibli.com team will carry out several ways to check the returned products such as checking
the packaging, the products, the weights, and so on in order to see if the products meet
Figure 59 Return Tab in MTA
the standard described by Merchants. QC team will check if the product return is caused by the Merchants’
mistakes or customers’ request. To see the Return menu on Merchants’ MTA, please login and click “Return
Tab”. The return process must be completed no later than 1x24 hours. On the MTA Return Tab, Merchants can
check Return Number, Order Number, Return Date, Customers’ Name, Products’ Name, and Solutions. Filter
and find function can be applied to all columns to ease your search. Below are several methods to return the
products: 1. Cash Refund
The costs spent by the customers for the order will be fully refunded and deducted from the
Merchant’s settlement, provided that the return is caused by the Merchant’s mistakes. 2. Voucher Refund
Refund for the costs spent by the customers for the purchase is in the form of gift vouchers with
equivalent value. 3. Product Replacement
The returned products are replaced with other products (new products, products with different sizes
or colors, etc.). Merchants will receive a new order notification on the Order tab. 4. Other Manual Processes
The other return processes that will be regulated by Blibli.com team.
You can see the return details by clicking on the return number as shown in the figure below.
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Figure 60 Return Details
After the products returned are checked by Blibli.com team, Merchants can download the QC Form reflecting
the quality check result to know the reasons for the product return. Blibli.com team will communicate the return
Solutions with the Merchants. In the product checking forms, Merchants can see the customers’ complaints
so they can do better for the next orders. If Merchants have yet to understand the return process, they can
directly contact the Customer Resolution team through email or contacting the Merchant Care.
Figure 61 Product Checking Form
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Report Tab
Merchants can open the Report tab to know the information regarding the payment of order, delivery fee,
tax, invoices, and deposit reports. Report Tab comprises 4 sections, namely Payment, Other Document,
Sales Analysis, and Performance.
I. Payment Report
tair Figure 62 Payment Report Tab
In this section, Merchants may see the payments occurred during the given payment period. The
sections provide description on the followings:
- Payment Date: showing the date of payment made by Blibli.com to the Merchants. - Payment Period: showing the orders delivered within the payment period. - Total Earnings: showing the total earnings within the payment period before getting deducted by
Merchant’s promotions, commission, or other adjustments. - Adjustment: showing other deductions such as returns, return delivery fees, penalty deductions,
etc. - Total Payment: showing the payments transferred to the Merchants’ account. - Report: showing the icon to download the payment’s summary within the payment period in
excel format.
The column on the right side of the page shows the total of commissions and other costs such as
transaction costs, Income Tax Article 23 (PPH 23), or Merchant’s promotions within the payment
period. The following is an example of a payment report in excel format.
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Figure 63 Payment Report Details
The descriptions of the columns in the report details are as follow: 1. Trx ID
The numbering. 2. Order ID
The ID for each cart (if the customers purchase several products from 1 merchant, the order will
have 1 Order ID). 3. Order Item ID
The ID for each specific product (if the customers purchase 2 products from 1 merchant, the
order will have 1 Order ID but different Order Item IDs). 4. Remarks
Names of the product sold. 5. Transaction
Type of transaction namely sales or adjustment. There are different kinds of adjustments, namely: a. Sales Adjustment/Sales Cancellation
Usually, it occurs to the Merchants whose paid products are returned by the customers. As a
result, Blibli.com withdraws the payments. b. Logistics Fees Refund
A refund for the logistics fees deduction due to the occurrence of a specific case. c. Other Adjustments
Additional/deduction adjustments. The details of which can be checked on the remarks column.
For example: Sales cancellation/adjustment refund, etc. d. Logistics Fees
The logistics fees charged to the returned orders. Blibli.com only covers the logistics fees for the
orders received by the customers without issues. e. Other Adjustments/Manual Process
Additional/deduction adjustments. The details of which can be checked on the remarks column.
For example: Sales cancellation/adjustment refund, etc.
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f. Penalty A deduction occurred due to Merchants’ mistakes. 1 order item ID may be subject the all types of
penalty. There are several types of penalty namely:
➢ OS (Out of Stock)
A penalty for Merchants who have responded to/fulfilled the orders but do not ship the
products/enter the fake AWBs.
➢ PF (Partial Fulfilment)
A penalty for Merchants who cannot fulfill the orders/do not respond to the orders for over 2
working days (automatically cancelled).
➢ Mismatch
A penalty for Merchants who ship the products that do not correspond to the customers’ orders. ➢ Expired
A penalty for Merchants shipping expired products. You can read the penalty details on
Appendix B.
g. Carryover/Previous Account Payable The term for negative or non-transferable settlement values in the previous period. Therefore, it will be a “carryover” for the next settlement until the negative value is paid off and becomes transferable to the
Merchants. There are several conditions resulting in a negative total value of SSR (refund adjustment/logistics
fees/penalty/deposit discrepancy or the combination of all of them). The details should refer to the previous SSR
period. Any transfers for the SSR below 10,000 for BCA and below 15,000 for other banks are not allowed.
6. Delivered Date Showing the information of the product receipt date.
7. Qty Showing the customers’ quantities of purchase.
8. Unit Price Showing the purchase price of 1 unit of product.
9. Merchants’ Promotion The promotion cost incurred by Merchants according to the programs they held.
10. Total Price Showing the total price paid by the customers, calculated based on the Unit Price*Qty.
11. Fee Showing the margin/commission fee deducted from the total price.
12. PPH 23 is agreed upon between Merchants and Blibli.com but only applies to the Merchants who are taxpayers
with legal entity status (PT, CV, or other legal entities status). The tax should be paid in advance along
with the Merchants’ sales result payment that has been deducted by the commission for Blibli.com. The
additional payments for Merchants that are subject to PPH 23 (2%*((commissions + transaction
costs)/1.1)). Details for PPH 23 can be reviewed on Appendix B. 13. Total
Showing the total order payments made by Blibli.com to Merchants. 14. Transaction Source
Showing the order source such as from Online sources (website/mobile apps/mobile web) or Offline sources (Blibli.com InStore).
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Product payment is made every 3 working days after Sunday provided that the order status has been
changed into delivered (D). Here are the examples of the product payment simulation:
For example:
The payments for the orders delivered (D) during April 30 - May 6, 2018, will be paid to Merchant on May 9, 2018.
The payments for the orders delivered (D) during May 21-27, 2018, will be paid to Merchants on May 31, 2018 (due to public holiday on the 29th).
Figure 64 Products Payment
II. Other Documents
Figure 65 Other Documents
As shown in the figure above, Other Documents contain other payment reports such as Shipping Cost
Payment Details, Invoice and Invoice Details, as well as Deposit Details. a. Shipping Cost Payment Details: A document titled SHIP. When clicked, Merchants will see the
shipping cost payment report details on the current period. The shipping cost will be made twice a
week based on the following example of the shipping cost scheme:
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For example:
The shipping cost for the orders delivered (D) on Monday – Wednesday (May 7 - 9, 2018) will be paid on Tuesday, May 15, 2018.
The shipping cost for the orders delivered (D) on Thursday – Sunday (May 10 - 13, 2018) will be paid on Thursday, May 17, 2018.
Figure 67 Payment of Shipping Cost
b. Invoice Details: a list of the order numbers paid to the Merchants in the given month period. It is usually
issued no later than the 5th day of the next month. Merchants can see Invoice Details to know the total
amount of PPH 23 of which should be paid. Currently,
Invoice Details are available in excel (.xls) format.
Figure 68 Invoice Details
c. Invoice: The total commission that have been deducted by Blibli.com from each transaction during
the month. Total invoice includes Management Service. Merchants are not required to pay this
invoice. It is only an additional information for the Merchants with the Commission or Commission
Consignment (FBB Merchants) types. However, Merchants with Rebate or Rebate Commission
types are required to pay this Invoice.
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Figure 69 Invoice
d. Tax Invoice: the total tax reported by Blibli.com from the commission deducted from the Merchants’ payments. Tax invoices will also be issued no later than the 5th day of the next month. We issue a combined tax invoice for Merchants in which all transactions occurred in 1 (one) month are compiled into 1 (one) tax invoice. Merchants are expected to download the necessary files (tax files) as soon as possible.
Figure 70 Others Documents
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III. Sales Analysis
Currently, Merchants are able to see and self-analyze the sales of their store. Sales Analysis comprises 2 menus:
1. Price Competitive Rate This menu will show the cheapest price of a product from similar product that has been uploaded by merchant.
2. Low Stock Low Stock is an information for the Merchants regarding the products of each SKU uploaded to MTA. This information will show the analysis of the products sold in weekly and monthly period and estimate the time the products will be out of stock for current stock.
Figure 71. Sales Analysis Menu
IV. Performance Menu
Blibli.com’s performance menu is a feature which informs the performance of each SKU to the Merchants. The Performance Menu includes some information such as the total views on the product, the total number of customers purchasing the product, and the total number of customers removing the product from the cart without proceeding to checkout.
Figure 72. Performance Menu
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Education Tab
Merchants can learn about Blibli.com and the MTA via the Online Learning feature in the Education Tab. This
information tab is divided into 3 parts, namely What’s New, Tutorial, and User Guide.
Figure 73 Display of MTA education tab
The merchants can search any titles or themes in the guide, news, or the tutorials via the search column in
the upper right of the page
I. What’s New
Including information about MTA updates, how to boost the sales, and other useful tips related to e-
commerce.
Figure 74 Recent info display on the MTA education tab
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II. Tutorial
Including tutorial videos to use the MTA, e.g. to upload product, to respond the order, and to use
other features in the MTA.
Figure 75 Tutorial display on the MTA education tab
III. User Guide
This part includes any detail information and Frequently Asked Questions (FAQ) for all features and
the tutorials on how to use each button and icon on the MTA.
Figure 76 User guide display on the MTA education tab
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Promo Tab
On this tab, there are two types of promos, namely the Merchant Promo and the Blibli Promo. The Merchant
Promo is a promo in the form of a discount, wholesale price, and combo offer from the Merchant to the
customers. Meanwhile, the Blibli Promo is a promo provided by Blibli and the Merchant. Blibli and the
merchant will discuss about the best promo to the related products.
Figure 77 Merchant promo
I. Combo Promo This promo is offered if the Merchants want to create a product bundle so the customers will get the
complementary product if they buy the main product. The merchants can decide freely which product that
should be the main or the complementary product, the period of the promo, and the amount of the product for
this promo.
Figure 79 Combo promo
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Figure 80 Adding product for the combo promo
The product price applied in the combo promo can be set so the promo will be more interesting. A maximum
of 6 complementary products can be attached to one main product. The chosen product can be used as a
main product only for once in the same promotion period.
II. Wholesale Promo This promo is offered if the Merchants want to provide a special price for the customers based on the amount
of the product purchased. The merchants are free to choose the product and the minimum purchase amount
to receive the discount.
Figure 81 Wholesale promo
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Figure 82 Adding product for the wholesale promo
Please note that all active/on going promos cannot be changed. If the Merchants need to change the promo
conditions, such as the promo period, the discount percentage, etc., they have to deactivate the promo first
by following the steps below:
1. On the Merchant Promo tab, click “Archive” to remove/deactivate the promo 2. On the End Date Promo tab, click the promo name you wish to change 3. Click “Copy Promo” in the upper right of the page 4. Enter the promo information and conditions as desired by the Merchants
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APPENDIX A – PRODUCT UPLOAD SPESIFICATIONS The registered product will be active in 3 working days if it passes the QC. If the product upload is rejected, the
Merchants are required to make a revision in 7 working days. In order to accelerate the product registration
process, the Merchants need to pay attention to the following: Product Name Specifications The product name displayed on Blibli.com website should comply with the following conditions:
1. The name starts with a capital letter 2. Do not use punctuation marks, except for the brand names 3. Do not use an abbreviation, particularly when writing the brand names 4. If there is no brand name, it can be changed to the store name 5. If writing error occurs, the product name can be revised after it becomes active
Brand + Model + Type + Product Category – Color [Additional Info]
For example:
• Samsung Galaxy A5 Smartphone – White [16GB] • Wardah Intense Matte Lipstick – 08 Retro Red
Description and Unique Selling Point In this part, provide the true information of the product. In order to attract the customers, limit the Unique Selling Point to a
maximum of 5 points (points are separated by commas). The Description and Selling Point should not be greater than 4000
characters. The product description can be written with the following conditions:
1. The article should give informative details (Rich Content) especially for the products in promo or the
products with excess stock 2. Use at least 300 words 3. Review the product features in detail 4. Avoid using the superlative words/sentences (exaggerating) when explaining the product feature.
For example: Smallest; Very light; Cheapest; etc. 5. The merchant’s recommendation and information should be based on the actual data 6. Do not use the same keyword on the product repetitively (keyword density ranges from 2% of the
total & spread equally in the article). Also add the synonym of the targeted keyword. 7. Add videos and pictures to provide detail information about the product
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8. For the Fashion products (shoes, clothing, etc.), the Merchants should attach the size chart in the description, such as in the following example.
Clothing Size Chart: Size S: chest = 47 cm, waist = 52 cm, length = 59 cm Size M: chest = 49 cm, waist = 54 cm, length = 59 cm Size L: chest = 51 cm, waist = 56 cm, length = 60 cm
Shoes Size Chart: Size 40 = foot length 25 cm, size 41 = foot length 26 cm, size 42 =
foot length 26.5 cm, size 43 = foot length 27.5 cm, size 44 = foot
length 28 cm, size 45 = foot length 29 cm
Product Image Specifications On the process of registering new product, images are required to be attached. The product image should comply to the following conditions:
Pixel Size Minimum requirement 600, recommended size 1200
Dpi Size 72 dpi
Maximum Size per Image 4 MB
Absolute requirements There should be no logo/brand/watermark on the main &
supporting images. The Main Image should comply with the requirements.
Other requirements The supporting images can use a white/
colored/thematic background
Template 1
The main image should use a white background. For the fashion products with a model, the main image should use a
grey background
Template 2 The main image should use a colored background
The main image with a thematic background (indoor/outdoor, can be taken with Template 3 any objects, a mannequin/flat lay). The photo should be focused on the product/non-product to sell.
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1. The image of Cellular Phone Case product should be compatible with the cellular phone type 2. Only for the product upload by using the Bulk Upload
• Please pay attention when filling in the image column. The image name in the image column should be based on the image Filename uploaded as the example below
• A group of images to upload should be compressed into a zip folder limited to 20 MB. If the zip folder
has reached 20 MB, but there are more images to upload, the Merchants can upload more than one zip
folder simultaneously.
Product Image Template on Blibli.com
The product upload on Blibli.com should use 3 types of template available for different types and categories of products.
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1. White Background Template
This template can be used under these conditions:
• The Main Image should use a white background and a grey background for the Fashion product (with models) • The Supporting Image can be uploaded using a white/colored/thematic background • The Supporting Image is optional • The Main and Supporting Images should not be attached with a logo/brand/watermark
2. Colored Background Template The
second template is used under these
conditions:
• The Main Image should use a colored background • The Supporting Image can be uploaded using a white/colored/thematic background • The Supporting Image is optional. • The Main and Supporting Images should not be attached with a logo/brand/watermark
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3. Thematic Background Template The thematic background template is used under these conditions: • The Main Image should use a thematic background • Thematic background may include indoor/outdoor images, and can be taken with any objects and a
mannequin or flat lay • The photo should be focused on the product/non-product to sell • The Supporting Image can be uploaded using a white/colored/thematic background • The Supporting Image is optional. • The Main and Supporting Image should not be attached with a logo/brand/watermark
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Each template applies for different categories:
Template
Template
Template
First Category Second Category 1 2 3 Cellular Phone, Tablet & Wearable
✓
✗
✗
Gadget and the subcategories
Camera and the subcategories ✓ ✗ ✗
Computers & Laptops and the subcategories ✓ ✗ ✗
Home & Living and the subcategories ✓ ✓ ✗
Musical Instruments and the subcategories ✓ ✗ ✗
Books & Magazines and the subcategories ✓ ✓ ✗
Electronic Equipments and the subcategories ✓ ✗ ✗
Watches and the subcategories ✓ ✗ ✗
Investments and the subcategories ✓ ✗ ✗
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Template
Template
Template
First Category Second Category 1 2 3
Home Appliances and the subcategories ✓ ✓ ✗
Stationery and the subcategories ✓ ✗ ✗
Mom & Kids and the subcategories ✓ ✓ ✓ and the subcategories, except
✓
✓
✓
Toys & Video Games the following:
Toys & Video Games Action Figures (AC-1000040) ✓ ✗ ✗
Toys & Video Games Dolls (AN-1000025) ✓ ✗ ✗
Toys & Video Games Building Sets & Blocks (BU-1000047) ✓ ✗ ✗
Toys & Video Games Die-Cast & R/C (DI-1000033) ✓ ✗ ✗
Toys & Video Games Plastic Model (MO-1000028) ✓ ✗ ✗
Toys & Video Games Video Games (VI-1000019) ✓ ✗ ✗
BlibliMart and the subcategories ✓ ✓ ✗
Sports & Outdoors and the subcategories ✓ ✗ ✗
Indonesian Gallery and the subcategories ✓ ✓ ✓
Tickets & Vouchers and the subcategories ✓ ✓ ✓ and the subcategories, except
✓
✓
✓
Health & Beauty the following:
Pharmacy & Medical Supplies (FA- ✓
✓
✗
Health & Beauty 1000028)
Health & Beauty Nail Polish & Manicure Kits (KU-1000040) ✓ ✓ ✗
Health & Beauty Make Up (MA-1000081) ✓ ✓ ✗
Health & Beauty Fragrances (PE-1000380) ✓ ✓ ✗ and the subcategories, except
✓
✓
✗
Men’s Fashion the following:
Men’s Fashion Accessory (AK-1000149) ✓ ✗ ✗
Men’s Fashion Shoes (SE-1000104) ✓ ✗ ✗
Men’s Fashion Bags & Wallet (TA-1000054) ✓ ✗ ✗ and the subcategories, except
✓
✗
✗
Women’s Fashion the following:
Women’s Fashion Clothing (PA-1000110) ✓ ✓ ✗
Women’s Fashion Muslim Wear (MU-1000038) ✓ ✓ ✗ Maternity Clothes [PA-
✓
✓
✗
Women’s Fashion 1000186]
and the subcategories, except ✓
✗
✗
Automotive the following:
Automotive Vehicle Insurance (AS-1000010) ✓ ✓ ✗
Automotive Car Exterior Accessory (EK-1000004) ✓ ✓ ✗
Automotive Automotive Fashion (FA-1000022) ✓ ✓ ✗
Automotive Car Interior Accessory (IN-1000026) ✓ ✓ ✗
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Additional Information, some examples of the product image and poses using the products have been attached as follows:
Image Reference for the Fashion Product
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APPENDIX B – Tax and Financial Files
A. Tax-related Files
For the Corporate merchants who are subject to the Article 23 income tax (PPH 23 regulation), the original
Withholding Tax Slip (including stamp and signatures) issued should be submitted to Blibli.com per month.
The Withholding Tax Slip should be sent to the following address:
B. Penalty Details • Out of Stock
The penalty for the merchants who have responded the order but fail to deliver the product or the merchants who input the False AWB. The penalty is a Rp 25,000 cut per ID item order
• Partial Fulfillment The penalty for Merchant Partners who have fulfilled order partially or who have not responded the customers’ orders (no response for more than 2 working days so the orders will be cancelled automatically). The penalty is a Rp 25,000 cut per ID item order
• Mismatch The penalty for order shipping mismatch. The penalty is a Rp 25,000 cut per ID item order
• Invalid AWB The penalty is a Rp 50,000 cut per ID item order if’s not corrected within 1x24 hours.
• Expired The penalty for shipping the expired products. The penalty is a Rp1,000,000 cut per ID item order
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APPENDIX C – MARCIA Marcia is an assistant who helps Merchant Partners upload the products. Marcia will provide simple
instructions to upload the products to the Merchant Partners. In order to activate the feature Marcia, the
Merchant Partners have to go to “Add a Product” tab, then go to the left corner at the bottom on the MTA
page. Click “Next” on the Marcia pop up to get the instructions to upload the product. By using this help feature Marcia, Merchant Partners will get direct instructions to upload the product on
the MTA.
Related Documents
