MENYEDIAKAN LAYANAN RECEPTION MENGORGANISIR KEBERANGKATAN TAMU

MENYEDIAKAN LAYANAN RECEPTIONMENGORGANISIR KEBERANGKATAN TAMU

Created by Julie

Late Check Out

Late check out is a situation when guest check out over time than check out time. a.When guest check out after check out time until 18 pm we charge 50% from normal rateb.When guest check out after 18 pm we charge 1 night c.But if guest inform first , hotel give 1 hour freed.If the reason is flight, hotel give baggage claim service then guest stay in lobby or other place

Cont’d

Create by julie

•Late charge is a late report from outlet cashier about guest transaction to Front Office Cashier. It cause of late posting or late send bill outlet to FO Cashier • In mini bar it happened while guest wait their flight•To anticipate this case FO Cashier should call outlet cashier as soon as possible•FO Cashier record it in late charge book and creditor will follow up it•If the mount not to big FOC record it in lost and breakage book

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