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About yStats.com
MENA B2C E-COMMERCE REPORT 2014
Publication Date: January 2014
About yStats.com
yStats.com provides secondary market research.
Market reports by yStats.com inform top managers about recent market trends and assist with strategic company decisions.
yStats.com has been committed to researching up-to-date, objective and demand-based data on markets and competitors from
various industries since 2005.
In addition to reports on markets and competitors, yStats.com also carries out client-specic research.
Clients include leading global enterprises from various industries including B2C E-Commerce, electronic payment systems, mail
order and direct marketing, logistics as well as banking and consulting.
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MENA B2C E-Commerce Report 2014
General Information
Emerging B2C E-Commerce market in the MENA region
According to the ndings of this report, B2C E-Commerce presently accounts for less than 1% of total retail sales in the
region, as there are obstacles to overcome to prepare the way for the boom. These obstacles include the low adoption of the
online retail channel by local businesses, the predominance of cash on delivery payments, and low consumer acceptance of
online shopping, compared to international benchmarks.
Local merchants serve the region
Several fast growing local merchants have emerged in response to the developing interest in B2C E-Commerce in the Middle
East. Among them are mass merchants JadoPado and Alshop, and online electronics store EmiratesAvenue. Three other
regional merchants, online mass merchant Souq.com, online fashion store Namshi and ash sales site MarkaVIP together
garnered over USD 70 million of investment in 2012. Nevertheless, International sites Amazon and eBay are among the most
popular shopping destinations of online consumers in the Middle East, though behind regional player Souq.com in terms of
annual spending per shopper. Due to relatively low adoption of the online channel by local merchants, cross-border Internet
shopping is common. There are even special services that assist consumers in buying from International websites and getting
their orders delivered.
UAE leads in online sales
E-Commerce is growing in the UAE at a rate of over 20% annually off increasing Internet and mobile coverage, while
store-based retail is affected by high real estate prices. Over 80% of the population are Internet users, and of this number
over 15% shop online; below 10% do so on mobile devices. The most important factors for online shoppers in the UAE
were pricing, customer service and ease of use, though security concerns and inability to touch and test products before
purchase keep some consumers away from online purchases. The most popular E-Commerce websites were online massmerchant Souq.com, coupon dealer Cobone, Amazon.com and online ash sales website MarkaVIP. Consumer electronics and
appliances was the largest product category by B2C E-Commerce sales in UAE in 2012, excluding travel and tickets. The most
used payment methods in the UAE last year were credit card and cash on delivery.
B2C E-Commerce is burgeoning also in Saudi Arabia, though largely restricted to sales of clothing, electronics, appliances
and travel booking. Annual growth reaching almost +40% between 2012 and 2015 is expected. Over half of the population
are Internet users and of them about 10% shopped online. Mass merchants Souq.com and Sukar.com, followed by online
fashion sites Namshi and MarkaVIP were the leading E-Commerce websites by Internet audience reach. Cash on delivery is
the payment method used by most Saudi online shoppers.
Meanwhile in Qatar rapid development of information and communication technology and an online payment infrastructure
facilitate growth of E-Commerce there. Internet penetration on the total population reached almost 70% in 2012, with below
5% of the Internet users shopping online. B2C E-Commerce sales are forecasted to grow with a CAGR of over +20% between
2012 and 2015.
Key Findings (1 of 2)
Product Details
Language: English
Format: PDF & Power Point
Number of Pages/Charts: 118
Covered Country: UAE, Algeria, Bahrain, Egypt, Iran, Iraq,
Israel, Jordan, Kuwait, Lebanon, Morocco,
Oman, Qatar, Saudi Arabia, Tunisia
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MENA B2C E-Commerce Report 2014
Key Findings (2 of 2)
Emerging B2C E-Commerce market in the MENA region
Israel also has been a regional leader in Internet shopping, with a double digit share of Internet users making online
purchases. Consumer electronics has been the product category with the highest B2C E-Commerce sales, but the fastest
growing category in the next ve years is expected to be groceries.
Other regional markets are adopting online shopping
Though total sales are not at the level of the regional leaders, Internet penetration and ICT development contribute to
burgeoning B2C E-Commerce in a few countries. In Bahrain, B2C E-Commerce accounts for over 5% of total retail sales, as
almost 90% of the population is Internet connected and 5% of users shop online. Similarly, nearly 80% of the population in
Kuwait uses the Internet, and the presence of online payment gateways there favors B2C E-Commerce. In Jordan, Internetpenetration is over 70%, with just under 10% of Internet user shopping online, and B2C E-Commerce is expected to increase
as trust in online shopping and payment emerges.
Currently, only a small percentage of roughly half of the Egyptian population that has access to the Internet shops online.
As Internet and mobile penetration increase in Egypt, the potential of B2C E-Commerce will be enhanced. Mass merchants
Souq.com and Jumia.com were the leading E-Commerce websites in Egypt by audience reach, followed by international
players Alibaba and Amazon. In Morocco, B2C sales in the rst three quarters of 2013 have already passed the transaction
total for 2012. The number of online shoppers reached over 300,000 last year.
While showing growth potential, other markets in the region have lagged behind the leaders. Retail remains
largely traditional in Iran, though the spreading Internet connectivity will facilitate E-Commerce. Just over a quarter of the
Iranian population used the Internet in 2012. Development of B2C E-Commerce in Iraq has been held back by war, though
payment and delivery infrastructure is emerging slowly. Internet users in Iraq accounted for less that 10% of the population
last year. In Lebanon, B2C E-Commerce is in early stages of development, with most of the emerged players specializing
by product categories. Internet penetration reached over 60% of the total population in 2012, but only a small one-digit
share of Lebonese Internet users make purchases online. Finally, despite relatively high internet penetration rates in Oman,
B2C E-Commerce is at a very early state of development, with overseas websites as the destination of most online shopping
there.
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1. MANAGEMENT SUMMARY
2. MENA (REGIONAL)
B2C E-Commerce Trends, 2013
Internet User Penetration, in % of Total Population,
by Selected Countries, 2012
3. UAE (TOP COUNTRY)
B2C E-Commerce Trends, 2013
B2C E-Commerce Sales, in USD billion,
2012 & 2015f
B2C E-Commerce Sales, in USD billion,2012 & 2015f
Number of Internet Subscribers, in millions, andin % Internet Penetration on Total Population,2009-2012
Online Shopper Penetration, in % of Consumers,2012
Online Activities of Internet Users, Incl.Purchasing or Ordering Goods or Services,
in % of Internet Users, 2012
Most Common Online Activities on a Mobile Phone,Incl. Online Shopping, in % of Mobile InternetUsers, 2012
Breakdown of Perception of the Most ImportantFactors in Online Shopping,
in % of Online Shoppers, 2012
Breakdown of the Main Reasons to Not Shop
Online, in % Consumers Who Do Not Shop Online,2012
Breakdown of Annual Online ShoppingExpenditure, in % of Online Shoppers, 2012
Breakdown of B2C E-Commerce Salesby Product Categories, 2012
Breakdown of B2C E-Commerce Transactions
by Product Categories, in %, 2012
Breakdown of the Most PurchasedProduct Categories in B2C E-Commerce,in % of Online Shoppers, 2012
4. ALGERIA
B2C E-Commerce Trends, 2013
Internet Penetration on Individuals, in %,
2011 & 2012
5. BAHRAIN
B2C E-Commerce Trends, 2013
Internet Penetration, in % of Total Population,
2010, 2011, 2012 E-Commerce Activities of Internet Users, Incl.
Make Purchases Online, in % of Internet Users,2013
6. EGYPT B2C E-Commerce Trends and Player Overview,
2013
Number of Internet Users, in millions andin % Internet Penetration on Individuals,
Q2 2012 - Q2 2013
Breakdown of Internet Users, by Access Type,Q2 2012 - Q2 2013
E-Commerce User Penetration on Households withInternet Access, in %, 2012
Online Shopper Penetration on Internet Users,in %, 2012
E-Commerce Activities of Internet Users, in %,2012
Most Purchased Product Categories inB2C E-Commerce, in % of Online Shoppers, 2012
Product and Service Categories Purchased inE-Commerce, in % of E-Commerce Users, 2012
Problems Faced in E-Commerce,
in % of Online Shoppers, 2012
Leading E-Commerce Websites,
by Audience Reach, in % of Internet Users, 2012
7. IRAN
B2C E-Commerce Trends, 2013 Internet User Penetration, in % of Total Population,
2010, 2011, 2012
8. IRAQ
B2C E-Commerce Trends, 2013
Internet User Penetration, in % of Total Population,2010, 2011, 2012
9. ISRAEL
B2C E-Commerce Trends, 2013
Internet User Penetration, in % of Total Population,
2010, 2011, 2012 B2C E-Commerce Sales, by Product Categories,
in ILS million, 2012 & 2018f, Ranked by 2013
Most Purchased Product Categories inB2C E-Commerce, in % of Consumers,
2013 & 2018f, Ranked by 2013
10. JORDAN
B2C E-Commerce Trends, 2013
Internet Users, in millions andin % of Total Population, 2009 - 2013
Online Shopper Penetration on Internet Users,
in %, 2012
Leading E-Commerce Websites,in % of Internet Audience Reach, 2012
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11. KUWAIT B2C E-Commerce Trends, 2013
E-Commerce Sales, in KWD million, 2012 & 2013f
Internet User Penetration, in % of Total Population,2010, 2011, 2012
Online Shopper Penetration on Internet Users,in %, 2012
12. LEBANON
B2C E-Commerce Trends, 2013
Internet User Penetration, in % of Total Population,
2010, 2011, 2012 E-Commerce Activities of Internet Users, Incl.
Make Purchases Online, in % of Internet Users,2013
Most Popular Online Product Categories,Incl. Clothing, in % of Online Shoppers, 2012
13. MOROCCO
B2C E-Commerce Trends, 2013
Value and Number of B2C E-CommerceTransactions Made with Bank Cards, in MAD million
and in thousands, 2011 & 2012
Value and Number of B2C E-Commerce
Transactions Made with Bank Cards, in MAD millionand in thousands, Q1-Q3 2013 & Q1-Q3 2012
Internet Penetration on Households,by Technology, in %, 2011 & 2012
Online Shopper Penetration, in % of InternetUsers, 2011 & 2012
Number of Online Shoppers, in thousands,by Shopped Once, More than Once, and Total,
2011 & 2012
Share of Consumers Who Purchased Online At
Least Once, May 2013
Breakdown of Online Shopping Expenditure,in % of Online Shoppers, 2012
Breakdown of Preferred Payment Methods in B2CE-Commerce, in % of Online Shoppers, 2012
Breakdown of Online Shoppers, by ShoppingDestination, May 2013
Product Categories Purchased Online,in % of Online Shoppers, 2012
Product and Services Purchased Online,in % of Online Shoppers, May 2013
Reasons Not to Shop Online, in % of Consumers
Who Do Not Shop Online, May 2013
14. OMAN B2C E-Commerce Trends, 2013
Internet User Penetration, in % of Total Population,2008, 2010, 2012
15. QATAR
B2CE-Commerce Sales, in USD billion,2012 & 2015f
Internet Penetration, in % of Total Population,2008, 2010, 2012
E-Commerce Activities of Internet Users,
Incl. Make Purchases Online, in % of InternetUsers, 2013
16. SAUDI ARABIA
B2C E-Commerce Trends, 2013
B2CE-Commerce Sales, in USD billion,2012 & 2015f
Number of Internet Users, in millions andin % of Total Population, 2009 - 2012 & Q1 2013
E-Commerce Activities of Internet Users,
Incl. Make Purchases Online,
in % of Internet Users, 2013 Most Popular Online Product Categories,
in % of Online Shoppers, 2012
Breakdown of Payment Methods Used in DomesticB2C E-Commerce, in %, 2012
Breakdown of Payment Methods Usedin Cross-Border B2C E-Commerce, in %, 2012
Breakdown of Payment Methods Used inM-Commerce, by Purchases Made on Tablets and
Smartphones, in %, 2012
Leading E-Commerce Websites, in % of InternetAudience Reach, 2012
17. TUNISIA
B2C E-Commerce Trends, 2013
B2C E-Commerce Sales, in TND million,H1 2012 & January 2013 - August 2013
Number of Internet Subscriptions, in millions andin % of Total Population, 2009 - 2013e
Number of Internet Users, in millions andin % of Total Population, 2009 - 2011
Breakdown of the Most Used Payment Methods,
March 2013
Most Purchased Product Categories,in % of Online Shoppers, March 2013
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Samples
MENA B2C E-Commerce Report 2014
SAMPLE OUTPUT: STATISTIC
We deliver the facts you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
Morocco (49%) was the African country with the highest Internet
penetration in December 2011, followed by the Seychelles and Tunisia.
Africa: Top Internet Countries, Rank 1-10, by Internet Penetration, in % of Population, December 2011
38,0%
49,0%
36,3%
Tunisia
Seychelles
Morocco
International Sales Users / ShoppersProductsShares PlayersTrends
10
Source:to be mentioned in the report
36,0%
25,5%
26,4%
29,0%
28,8%
24,8%
17,3%
0% 25% 50% 75%
Sao Tome & Principe
Mauritius
Kenya
Egypt
Cape Verde
Nigeria
Reunion (FR)
SAMPLE OUTPUT: COMPANY PROFILE
We deliver the facts you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
In Q3 2012, multi-channel mass merchant Magazine Luiza generated
12% of its total revenues through online sales.
Brazil: Profile of Magazine Luiza
18
N am e o f Co mp an y M ag az in e L ui za S .A.
Headquarters Franca, Sao Paulo, Brazil
Major Online Shop www.magazineluiza.com.br
CompanyType Multi-Channel Retailer
Product Range Mass Merchant
Financial Data Consolidated gross revenues of BRL 2.2 billion inQ3 2012, up by +15.2% from Q3 2011
Online sales of BRL 269 million in Q3 2012, up by +25.5% from Q3 2011
E-Commerce related News
MagazineLuizalauncheditsimprovedonlineshopinNovember 2012, which aims at ensuring customer responsiveness
through close contact . On thenew website, product categor ies are organized by color and stores. Furthermore,
customers receive recommendations based on their browsing and purchasing behavior. The new website also features
higher browser and mobile device compatibility and claims to be faster than any other E-Commerce site in Brazil.
InNovember2012,MagazineLuizadiversif ieditsonlineof fering by opening a virtual florist. Besides buying flowers for
specific categories such as birthdays and apologies, customers can order additions such as chocolates and books to go
with the flowers.
InQ32012,onlinesalesaccountedfor12%of totalrevenuesof Magazine Luiza.
International Sales Users / ShoppersProductsShares PlayersTrends
Source:to be mentioned in the report
SAMPLE OUTPUT: RANKING SAMPLE OUTPUT: TRENDS
We deliver the facts you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
The number of mobile Internet users in Japan is estimated to
increase to 93 million in 2016, up from 66 million in 2012.
3
Japan: Mobile Internet Users, in millions and in % of Country Population, 2010-2016f
inmillions
in%o
fCountryPopulation
International Sales Users / ShoppersProductsShares PlayersTrends
6066
74
8087
93
55
44%47%
52%
58%
63%
69%74%
0
20
40
60
80
100
120
140
2010 2011 2012f 2013f 2014f 2015f 2016f
0%
10%
20%
30%
40%
50%
60%
70%
80%
Number of Mobile Internet Users Percentage of Country Population
Definition: mobilephoneusers of anyage, who access theInternet from a mobilebrowseroran installedapplicationat least oncepermonth; excludes SMS, MMS, IM
Source:to be mentioned in the report
We deliver the facts you make the decisions
RESEARCH ON INTERNATIONAL MARKETS
1515
French online travel revenue (+16%) grew stronger between January
and September 2011 than French B2C E-Commerce revenue (+12%).
France: Online Travel Trends, 2011
Between January and September 2011, onlinetravel revenuein France increased by +16%, which is a stronger growth than
that of B2C E-Commerce as a whole (+12%). Growth in French online travel was mainly driven by Voyages-sncf.com, as
reported by LEcho Touristique.
In Q1 2011, travel sales had increased by +12% and +20% in Q2, followed by a growth of +15% in Q3 2011, despite the
financial crisis and the Arab Spring. In total 2011, online travel salesin France amounted to EUR 12 billion, up from EUR
10.7 billion in 2010.
The Internetwas very popular among French travelers in 2011. 59% of them gather information online before booking a trip.
56% of French travelers bought travel services online, while 22% exclusively purchased their travel services online, according
to Fevad.
The average travel-related online shopping basket was EUR 291 in France, three times higher than the average E-Commerce basket in the country.
35% of French online travel shoppers bought train tickets and 23% booked tickets for other transportation services. A further
31% also made online reservations for hotels and other accommodations, while 20% used the Internet to find rental services.
Furthermore, Travel and Holiday Accommodation was the leading sector in French B2CE-Commercein 2011, reaching
higher sales than the next four top sectors combined.
After Malaysia, France was the market with the second highest growthin reach ofairlinescategory, reaching 12.2% growth
in February 2011.
International Sales Users / ShoppersProductsShares PlayersTrends
Source: tobe mentionedinthe report
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Methodology
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MENA B2C E-Commerce Report 2014
General Methodology of our Market Reports:
The reports include the results of secondary market research: By using various sources we ensure maximum objectivity for all
obtained data. As a result companies get a precise and unbiased impression of the market situation.
Cross referencing of data was conducted in order to ensure validity and reliability.
The reports contain a Management Summary, summarizing the main information provided in each chapter.
Besides providing information on the specic topic, every chart contains an Action Title, which summarizes the main statement
of the chart and a Sub Title, which gives information about the country, the topic, the unit or currency, and the time period the
dataon the chart refers to.
Furthermore, the source of information and its release date are provided on every chart. It is possible that the information included
in one chart is derived from several sources. Then, all sources are mentioned on the chart.
If available, additional information about the data collection, for example the time of survey and number of people asked,is provided in the form of a note. In some cases, the note (also) contains additional information needed to fully understand the
contents of the respective data.
When providing information about amounts of money, local currencies were mostly used. When referencing them in the Action
Title, the EUR values are also provided in brackets. The conversions are always made using the average currency exchange ratefor
the respective time period. Should the currency gure be in the future, the average exchange rate of the past 12 months is used.
The reports include mainly data from the last 12 months. The exact publication dates are mentioned in every chart.
Methodology for our B2C E-Commerce Market Reports:
This MENA B2C E-Commerce Report by yStats.com contains information about the B2C E-Commerce developments in the
Middle Eastern and Northern African countries.
The report starts with a Management Summary, summarizing the main information provided in each chapter.
Chapter number two of this report covers regional development, including B2C E-Commerce trends and data about Internet
penetration in the presented countries.
The remaining chapters provide information on a by country basis.
The country leading in the region in terms of B2C E-Commerce is covered rst in the country chapters (Top Country).
The information includes major trends in the B2C E-Commerce market, sales gures, development in Internet and online
shopper penetration, main B2C E-Commerce product categories and payment methods. Furthermore, major players in the B2C
E-Commerce market were presented in a ranking.
The remaining countries are listed in the alphabetical order. Selected large markets, such as Egypt, Israel, Morocco, Saudi Arabia
are presented with greater detail than the others. Depending on data availability, the information on B2C E-Commerce trends,
players, sales, Internet user and online shopper penetration was provided.
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WHAT IS THE TARGET AUDIENCE FOR THE MARKETREPORTS?The target group of our B2C E-Commece reports are decision makersin top-management, for example from the departments E-Commerce,Business Development, Strategy, Marketing, etc. from largecorporations worldwide.
IS THE INFORMATION IN THE MARKET REPORTSCOMPARABLE FROM COUNTRY TO COUNTRY?Due to the fact that the information included in the market reports isderived from different sources, some information is not comparableacross countries. Different sources mostly have different denitions.
WHAT TYPE OF RESEARCHERS ARE FINDING THEINFORMATION FOR OUR MARKET REPORTS?yStats.com employs multilingual researchers that research andlter all sources and translate the relevant information into English.This ensures that the content of the original sources is correctlyinterpreted.
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Selected Reports
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Report Publication Date Price (excl. VAT)*
Global B2C E-Commerce and Online Payment Report 2013 May 2013 6,450
Global B2C E-Commerce Market Report 2013 March 2013 5,450
Global B2C E-Commerce Sales & Shares Report 2013 July 2013 2,950
Global Online Payment Methods Report 2013 - First Half 2013 April 2013 4,450
Global Online Payment Methods Report 2013 - Second Half 2013 November 2013 3,950
Global Clothing B2C E-Commerce Report 2013 July 2013 3,950
Middle East B2C E-Commerce Report 2014 January 2014 2,450
Turkey B2C E-Commerce Report 2014 January 2014 1,450
Africa B2C E-Commerce 2013 December 2013 2,450
Latin America B2C E-Commerce Report 2013 November 2013 2,450
Europe B2C E-Commerce Report 2013 September 2013 3,950
Europe Clothing B2C E-Commerce Report 2013 July 2013 2,450
Asia B2C E-Commerce Report 2013 February 2013 4,450
Selected References
Internet, Retail, Consulting, Finance and Other Companies
Internet Companies: Retail Companies: Finance Companies:
Google OTTO Group Credit Suisse
Amazon Costco Morgan Stanley
eBay Tchibo direct Bank of America Merrill Lynch
Avira Diesel Goldman Sachs
Skype Citigroup
Digital River Oppenheimer & Co.
First Data
Citrix Online
Wirecard
1 & 1 Consulting Companies: Other Companies:
Skrill / Moneybookers Deloitte BASF
Deutsche Telekom Boston Consulting Group Red Bull
CyberSource Accenture Lego
bwin Interactive Entertainment Bain & Company Beiersdorf
Brightcove Xerox
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8/13/2019 MENA B2C E-Commerce Report 2014_Standard_by yStats
11/11
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MENA B2C E-Commerce Report 2014
Terms and Conditions
1. SCOPE1.1 The following terms and conditions apply to our entire contract (the Contract) between
yStats.com GmbH & Co. KG (hereinafter also referred to as we or us) with our customersregarding (i) research services, (ii) the purchase of reports, and (iii) any other contractsbetween us and our customers executed by reference to these terms and conditions (anyreports and other services and products which we may make available to the customer undera Contract hereinafter the Products).
1.2 Any terms and conditions of our customers are hereby expressly rejected. Agreements con-trary to these terms and conditions require our written conrmation. In case of deviations
between these terms and conditions and the contents of the Order Forms, the contents ofthe Order Form shall prevail.
2. OFFERS, ORDERS
2.1 With respect to research services, we usually submit an offer to the customer in the form ofa Research Order Form accompanied with a proposal stating the nature of the issue to beresearched, the services to be rendered, the time required for the study and the fee due.
2.2 With respect to the purchase of reports, we usually submit an offer to the customer in theform of a Report Order Form accompanied with product brochure stating the contents ofthe report and the fee due. In this respect, our customers may chose between two types ofProducts, namely (i) our Product Market Reports and (ii) our Product Full Access Global
E-Commerce Reports.2.3 If a customer orders our Product Market Reports, the customer gets access to the ordered
report as identied in the Report Order Form and the customer may use that report in accor-dance with Section 4.3 below and the other provisions of the Contract.
2.4 If a customer orders our Product Full Access Global E-Commerce Reports, the customergets access to any standard reports (for the avoidance of doubt excluding reports publishedin connection with any research services) focussed on the Internet & E-Commerce industryas generally published by us during the twelve (12) months prior to the execution of theContract and during the subscription term as identied in the Report Order Form as of thedate of the execution of the Contract (i.e. one, two or three years), and the customer mayuse those reports as a Global Site License in accordance with Section 4.3 below and the
other provisions of the Contract.2.5 Unless expressly agreed otherwise in writing, the contents of our offers may not be made
available in whole or in part to any third party outside the organization of the customerwithout our prior written consent.
2.6 Our offers are not binding and subject to change without notice until acceptance by thecustomer. Our orders will become legally binding upon acceptance by the customer. A validacceptance requires the execution of our Research Order Form or our Report Order Formrespectively (each such document hereinafter the Order Form) by a duly authorized repre-
sentative of the customer and the submission of the Order Form to us via facsimile or emailwith pdf-attachment. We will provide the customer with the access data required to access
the ordered Product(s) with two (2) days as of the execution of the Contract.3. TERMS OF PAYMENT
3.1 The contractually negotiated prices are to be derived exclusively from the Order Form and/orthe documents referenced therein.
3.2 All prices are net and without transportation costs, if applicable. Value Added Tax, if applica-ble, at the statutory rate shall be added to all fees payable hereunder.
3.3 We may demand an additional fee for services that go beyond the scope as agreed under theOrder Form in case such additional Products are requested by the customer.
3.4 We will send our invoice to the customer upon execution of the Contract, unless agreedotherwise in the Order Form. In the event that the customer orders our Product Full AccessGlobal E-Commerce Reports, we will send our invoice for the rst contract year upon exe -cution of the Contract and the invoice(s) for any subsequent contract year(s), if any, uponcommencement of any subsequent contract year.
3.5 All payments shall be due and payable within thirty (30) days following the date of ourinvoice without any deductions. The customer will be in default one day after the expiry datewithout any further warning notice being required.
3.6 All customers rights of retention or set-off are hereby excluded to the extent that they are
not based on the same contractual relationship. Retentions or set-offs are allowed only if thecustomers claim is nondisputed or has become unappeasable.3.7 In the event of a customers default in payment or other apparent credit unworthiness, all
remaining claims against that customer shall become immediately due and payable in full.
We shall then be entitled to rescind payment terms previously agreed upon and to demandpayment in advance or other appropriate security with respect to pending deliveries. Acustomer shall be deemed unworthy of credit in particular when he les a petition in ban-kruptcy or composition proceedings.
4. INTELLECTUAL PROPERTY RIGHTS AND INDEMNITIES
4.1 All copyrights and other intellectual property rights in connection with our Products remainwith us. All data carriers remain our property. The customer may not modify, publish, trans -mit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, orin any way exploit any of the Products made available by us, in whole or in part, except asexpressly permitted under the Contract.
4.2 Upon delivery of the Products to the customer and payment of the agreed fee, the customer
obtains a non-exclusive, non-transferable, perpetual, worldwide right to use the Productsprovided to the customer for its internal purposes or any additional purposes set out in theOrder Form. A right to resell our Products requires our prior written approval.
4.3 In the event that the parties agree on a Single User License under the Order Form, this
means that only one individually named user of an organization shall be entitled to accessthe report. In the event that the parties agree on a Site License under the Order Form, thismeans that all users within a given geographical location (as specied in the Order Form)of an organization shall be entitled to access the report. In the event that the parties agreeon a Global Site License, this means that all worldwide users of an organization shall be
entitled to access the report. In both cases, the term organization refers to the company ofthe specic customer only and excludes any third parties including afliates.
4.4 We must expressly be named as the author of any data the customer processes further ascontractually negotiated.
5. TECHNICAL INFORMATION
5.1 We shall provide our Products in standardized data formats.5.2 The customer must ensure that he has the corresponding technical resources to make use of
these data. The customer may not derive any claims in this connection on grounds of breachof obligation.
6. DEFECTS AS TO QUALITY
6.1 No claims for defects as to quality are triggered by insignicant discrepancies between ourproducts and services and the warranted quality or tness for use.
6.2 Likewise, no claims for defects as to quality may be derived from entrepreneurial risks e.g., with regard to questions of entrepreneurial discretion, an erroneous assessment of themarket situation or the failure to recognize a business actions merit.
6.3 Defect-based claims are further excluded in cases of excessive or improper use or in connec-tion with damages caused by extraordinary conditions not reected in the Order Form. Thisis also true in cases of subsequent changes made by the customers or third parties unlesssuch changes do not affect the analysis and removal of a given defect.
6.4 Claims for defects as to quality expire within one year from the commencement of the legalstatute of limitation. This limitation does not apply to the extent that applicable law stipu-lates a longer period in cases of intentional or grossly negligent breaches of duty on the partof us, fraudulent concealment of a defect and injuries to life, body and health.
6.5 Claims for damages and the reimbursement of expenditures are further subject to Section 8.7. LEGAL DEFECTS
7.1 We are liable for products and services infringing on third-party rights only if and to theextent that our products and services are used in accordance with the agreed contractualrequirements.
7.2 Unless agreed otherwise, our liability for the infringement on third-party rights is limited tothe territory of the European Union and the European Economic Area as well as the place of
its services proper use as agreed under the applicable Order.7.3 In the event that a third party asserts claims against the customer, alleging that a service
performed by us violates its rights, the customer shall promptly notify us. If a servicerendered by us violates thirdparty rights, we shall choose one of the below actions, dulytaking into consideration the customers interests:
a) procuring for the customer the right to use the service; b) revising the service to render it free of legal violations; or c) withdrawing the service and refunding to the customer any related compensation paid,
as adjusted by an adequate user fee, if we cannot effect another remedy at a reasonableexpense.
7.4 Upon our request, the Customer shall assist us with the defense against claims according tothis section 7, with us reimbursing the Customer for any expenditures and costs incurred asa result, although each of the Parties bears the costs of the use of its own personnel.
7.5 Claims the Customer may hold for legal defects expire in accordance with Section 6.4.7.6 Claims for damages and the reimbursement of expenditures are further subject to Section 8.8. LIABILITY
8.1 In cases of intentional misconduct and gross negligence, we are fully liable pursuant toapplicable law.
8.2 Our liability in cases of simple negligence is limited as follows: we are liable only if and tothe extent that we violated a material contractual obligation (cardinal obligation) i.e., anobligation that (i) the Customer reasonably relied upon at execution of the applicable Order
Form and (ii) was of critical signicance to the outcome of performance. As regards propertydamage and nancial loss, such liability is limited to typical and foreseeable damages; in noevent will we be liable for any incidental, special, punitive or consequential damages, loss ofprots or loss of data in such case.
8.3 Our liability for damages under warranties (Beschaffenheitsgarantien) is limited to instancesin which the warranty expressly includes such liability.
8.4 Claims for the reimbursement of expenditures and other liability claims asserted by theCustomer against us are subject to sections 8.1 through 8.3.9. CONFIDENTIALITY
9.1 The Parties shall hold in strict condence for an indenite period of time all data and
information materials of which they gain knowledge as part of a Contract, be it orally, inwriting or otherwise, directly or indirectly, provided that such data or information materialsare designated condential or must be considered condential based on their nature, andshall use them exclusively as part of the services covered by the relevant Order. This duty ofcondentiality excludes data and information materials that:
a) were already known or accessible to any third party at the time of disclosure; b) one of the parties legitimately receives from a third party following disclosure, and such
third party is not bound by a duty of condentiality in relations with the other Party; c) must be disclosed by order of and to a government agency or another competent third
party; and d) must be disclosed to legal or tax advisors of the contractual customer in question for
consulting purposes. In the cases of Sections c) and d), the parties shall (i) promptly inform each other about a
given request and prior to disclosing condential information, and (ii) limit the disclosure ofcondential information to the minimum required.
9.2 We may use the Customer as a reference so long as no contractual details are divulged.10. JURISDICTION, GOVERNING LAW, MISCELLANEOUS10.1Place of payment is Hamburg, Germany.10.2All disputes arising from or in connection with any Contract between the parties shall be
resolved through the courts of Hamburg. Governing law is German law.