MEMWRITER PC User Manual + Troubleshooting ver. 6servicenet.indesitcompany.com/data/img_sm/sm59301.pdf · 3 MemWriter PC –Prolific Driver Installation 1. Install the PL2303 Prolific

MEMWRITER PCUser Manual + Troubleshootingver. 6.0 – November 2015

Francesco Licco

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MEMWRITER PC – web connection, a.k.a. “COMET mode”

Required tools: Laptop Hardware KeyUSB cable (only for USB Hardware Key)

Indesit Co. Server : setting files repository

Indesit Co. appliances

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MemWriter PC – Software Installation Requirements

0. Ensure that your PC:

runs on one of these supported Operating Systems: Windows 7 Windows XP Service Pack 2 Windows 2000 Service Pack 3 Windows 98 Windows 98 Second Edition Windows ME Windows Server 2003

has a RAM of 96 MB (minimum), 256 MB (recommended) has a display 1024 x 768 high color, 32-bithas at least 30 Mb of free space (up to 500 Mb may be required)has installed the Microsoft .Net framework 2.0. In case of need, you can download it

from: http://www.microsoft.com/en-gb/download/details.aspx?id=1639 has Windows Installer 3.1 or later. In case of need, you can download it from:

http://www.microsoft.com/en-us/download/details.aspx?id=16821 has the Microsoft Visual C++ 2005 Redistributable Package (x86) already installed. In case

of need, you can download it from:http://www.microsoft.com/en-us/download/confirmation.aspx?id=5638

http://www.microsoft.com/en-gb/download/details.aspx?id=1639

http://www.microsoft.com/en-us/download/details.aspx?id=16821

http://www.microsoft.com/en-us/download/confirmation.aspx?id=5638

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MemWriter PC – Prolific Driver Installation

1. Install the PL2303 Prolific Driver

- run or double-click the PL-2303 Driver Installer program- the InstallShield Wizard will be displayed on your screen to inform you that the PL-2303 USB-to-Serial driver will be installed on your computer.

- click the Finish button to close the InstallShield program. If you have plugged the cable into the PC while running the setup installation, please unplug and replug the cable for the system to detect the device

2. Check and note the COM port number- Plug in the USB to Serial adapter to the PC USB port. Windows should detect the driver as Prolific USB-to-Serial Comm Port

- Go to Device Manager and check for the“Prolific USB-to-Serial Comm Port” device; notethe COM port number assigned by Windows

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MemWriter PC – COMET mode - SETUP

3. Create manually two folders on the PC hard disk C:\ named “rfx” and “out”

First create the C:\rfx folder, then create the

“out” folder into it. They are needed to store

the usage reports of the software.

4. Create manually a folder MEMWRITER directly on the PC hard disk C:\

Extract the Memwriter PC.zip package directly into this folder.

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5. Run the Memwriter by double-clicking on MemWriterInterface.exe

It’s an .exe file so it requires no installation in the PC registers and no administrative rights.

6. Select the desired language in the menu item “OPTIONS”

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7. Set up the usage mode

Clicking on “COMET” in the upper menu bar and selecting “COMET Setup” the software configuration parameters will be enabled.

If available, any previous configuration value will be shown.

The set up panel can be unblocked by the password: MEMCOM261108

SELECT:

• Mode: Server DataBase = use the Indesit Server REMOTE ASSISTANCE for setting or eeprom file download (WARNING: don’t select “Local DataBase”, otherwise you will receive the error “ASSOCIATION DATABASE PATH MISSING”. The Mode “Local DataBase” is used only for UK MARKET)

• Technician Numeric Code = numeric code (6 digits) identifying the technician

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MemWriter PC – COMET mode – file download

8. File downloading

• COMET mode allows setting file search by:

- reading data from the connected main board(“Get From Hardware” mode) - WARNING! If theboard is brand new, it won’t provide any dataand you’ll get an error

- inserting manually both the commercial code (oreven better the full industrial code) and the serialnumber (“Commercial Code” mode)

•Select the relevant electronic platform of theconnected main board (please refer to appendix forelectronic platform identification)

• Select the black hardware key icon

• Select the relevant connection used in order tocommunicate with the hardware key (SERIAL/USBor BLUETOOTH)

• Select the COM Port on which the Hardware Keywas installed (refer to point 2) and click OPEN. Thegreen light indicator will switch on.

• Subsequently click the SEARCH button

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Indesit Server grants (Username + Password)are required only at first usage, and will bestored for subsequent accesses.Username and Password will be supplied byIndesit Company.

Make sure that the fields “Serial Number” and“Industrial Code” contain the correct numbers.

Download is started by the specific button; theClose button exits from this window.

You can change your password by clicking on the settings icon.

You need to enter the old password and the new one that you want to use. Click in order to save, or click in order to go back.

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The same Indesit server grants user / password and IMEI have to be inserted on the Remote Assistance web site.

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Before clicking OK button in this pop-up you must connect to the household appliance (i.e. the “eldo”)

If the setting file being written to the board is the same as the one already present, you will get a warning pop-up. Click YES if you want to overwrite the setting file.

Now the details of the setting file will be visible in the upper section of the memwriter.

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In order to write the setting file to the main board click the button “Download”

The process will be shown as a blue progress bar.

During the download process the hardware key will show flashing ORANGE and RED LEDs.

At the end the final result message will be displayed.

Programming is over.

Exit the program and disconnect the hardware key.

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MemWriter PC – Appendix 1 – Error Messages

ERROR DESCRIPTION: The memwriter cannot read the IDENTification TABLE of the electronic board.

TROUBLESHOOTING:1. Check that the Com port is correctly selected.2. Ensure that the black hardware key icon (see par. 8) is being selected3. The module may not have any firmware loaded (unable to be programmed)4. Check the board and/or the hardware key is properly powered5. Check the connection between the board and the hardware key6. Check to be within the Bluetooth range7. Check for any communication interference (e.g.: very strong magnetic

fields, Wi-Fi interferences….)8. Check for the integrity of the connection cables9. Ensure that the software drivers are properly installed

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ERROR DESCRIPTION: The memwriter cannot communicate with the hardware key

TROUBLESHOOTING:

1.Ensure that the black hardware key icon (see par. 8) is being selected2.Check that the appliance is connected to the mains supply / the hardware

key is powered. 3.Check the connection between the board and the hardware key 4.Check to be within the Bluetooth range5.Check for any communication interference (e.g.: very stronge magnetic

fields, Wi-Fi interferences….)6.Check for the integrity of the connection cables

ERROR DESCRIPTION: The selected Hardware Key icon is wrong

TROUBLESHOOTING:1.Wrong hardware key icon (see par. 8) selected in

Communication Settings. Select the black hardware key setting

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ERROR DESCRIPTION: There was an error when the Memwriter tried to

communicate with the applianceTROUBLESHOOTING:1. Ensure that the correct Com port is selected2. Check that the connections (cables, plugs, connectors, ...)

are properly fixed - disconnect and re-connect several times3. Check if there are any communication problems with the

remote assistance server4. The setting file could not be present in the Remote

Assistance Server (please communicate to your Service Quality Manager)

ERROR DESCRIPTION: There was an error when the Memwriter tried to communicate with

the applianceTROUBLESHOOTING:Check that the user interface is not standing-by. Activate the user interface and try to re-program. (pay attention expecially to the cooking and dishwashing product).

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ERROR DESCRIPTION: There was an error when checking the downloaded setting fileTROUBLESHOOTING:1. Try to download the setting file again2. Check if you are programming the correct C+8 for the intended

appliance

ERROR DESCRIPTION: There was an error when the Memwriter tried to communicate with the applianceTROUBLESHOOTING:1. You can get this error message when trying to program an EVO I board. Just try to re-program.If the error message pops-up in the verification step, the board was correctly written anyway.

ERROR DESCRIPTION: There was an error when the Memwriter tried to communicate with the applianceTROUBLESHOOTING:1. Check if the Eeprom is inserted before programming an EVO I or EVOII

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ERROR DESCRIPTION: The Com port is not open

TROUBLESHOOTING1. The Com port is closed. Open the port in Communication

Settings.

ERROR DESCRIPTION: The memwriter cannot read any data from the appliance

TROUBLESHOOTING1.Check the appliance type (i.e.: the correct electronic platform)

in Target Settings2.Check that the appliance is connected to the mains supply /

the hardware key is powered3.Ensure that the black hardware key icon (see par. 8) is being

selected

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ERROR DESCRIPTION: There was an error trying to open the COM port

TROUBLESHOOTING1.Ensure that the USB cable is connected before opening the Com port2.Check if the correct COM port has been selected (in Menu Windows -

Control Panel - Device Manager see the COM port where the hardware key was installed (USB or Bluetooth))

ERROR DESCRIPTION: The setting file is not compatible with the electronic board

TROUBLESHOOTING1. The file to be loaded on the board is from a different electronic platform

than the firmware on the board. Check the file on the server

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ERROR DESCRIPTION: The MemWriter is trying to load the setting file from a local database,

but no folder was specified.TROUBLESHOOTING1. Check that the “Server Database” in the “COMET Setup” dialog box

is checked, and that the “Local Database” is unchecked

ERROR DESCRIPTION: The downloaded setting file is not correct for the intended boardTROUBLESHOOTING1. The setting file was not properly downloaded from the server. Try

and download it again2. A wrong platform was selected (e.g.: downloading an Arcadia file

setting on a EVO2 board). Select the correct platform (see par. 8)

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ERROR DESCRIPTION: There was an error when the memwriter try to erase the old setting

file (maybe an interference when the SW is going to erase). TROUBLESHOOTING1. Disconnect the mainboard from the power alimentation for one

minute. Just try programming once again2. Use the white HW Key. If you have bought it after 04/2014 it has

the new firmware, otherwise be sure that it has been re-flashed with the new firmware.

ERROR DESCRIPTION: The version of memwriter that is used is an old version, and doesn’t

support the intended boardTROUBLESHOOTING1. Install the last released version of memwriter and try again to

program the board.

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ERROR DESCRIPTION: The error message "I/O generic error" is an error message that

identifies that something went wrong during erasing or writing of the flash memory.

TROUBLESHOOTING1. Problem during the communication with the board. Just try

programming once again.2. The hardware key was disconnected during the downloading

causing a timeout. Just try programming once again.3. An area of the flash memory of the board is damaged. Order

another board and try to program it.

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MemWriter PC – Appendix 2 – Web Access Error Messages

ERROR MESSAGES NOTES

Error: Connection with Indesit web site.

Check GPRS state

There was a some issues with internet connection.

Please check that the PC/PDA is actually connected to the internet.

Error: Communication during the download

Check GPRS state

Check GPRS connection, if the error persist restart the

application

Be sure that telephone is on. Check that the PDA is active (ONLY PDA)

Version.txt file not present.

Install again remote assistance software.

The“Version.txt “file is not present in the main directory of the software.

Reinstall the remote assistance software.

Access denied.

IMEI not registeredServer communication

Server communication.

Check with the

managers of the server

that is all right.

Only if the error is C01

you need to update the

“Version.txt” file. ( this

task if not for the

engineer, ask support

to the quality)

Access denied.

UserId or Password are wrongServer communication

Server connection error C01Server communication. Unsupported version. The installed software version

is newer than the one on the server. The password may be incorrect.

Server connection error C02 Server communication. Error in the server database

Server connection error C03 Server communication. Transaction ID with the server not valid

Setting file not prenset in the server Server communication. Setting file not prenset in the server

Server connection error C04Server communication. Remote Assistance Software is not found on the

server

Server connection error C05 Server communication. Version not available

ATTENTION: remote assistance software version not

updated.

Install * version available in the server

Server communication. The installed software version is older than the one

on the server.

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MemWriter PC – Appendix 2 – Programmable Electronic Platforms

Washing Machine EVO1 1.Requires eeprom 93C86 inserted before programming

2. Power supply to Hardware Key +6V

3. Memwriter Appliance Setting: WM EVO I

4. Setting file format: 28xxxxxxxxx

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Washing Machine EVO2 Low End

1.Requires eeprom 24C64 inserted before programming


3. Memwriter Appliance Setting: WM EVO II / DRYER

4. Use hardware key adapter C00255979

5. Setting file format: 28xxxxxxxxxProgramming connector J12

From beginning of April 2008 spare parts warehouse started to manage the EVOII modules with

eeprom fixed, these can only be programmed with smart card/palmare/pc (so modules after that

date does not need a eeprom - skip step 1).

Attention!! The premodification with eeprom socket can be programmed with smart

card/palmare/pc using a blank eeprom or with pre programmed eeprom.

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Washing Machine EVO2










Collector 3-Phase

Programming connector J7

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Tumble Dryer EVO2











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Dryer Entry level (Strip modul) [NEW PLATFORM]

1. No eeprom insertion required


3. Memwriter Appliance Setting: NEW PLATFORM

4. use hardware key adapter C00255979


Programming connector CN1

Arcadia Dryer[NEW PLATFORM]

1. No eeprom insertion required





CN1

J1

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Washing Machine ARCADIA (NEW PLATFORM)

1.No eeprom insertion required




Arcadia Full 3-Phase Programming connector J15

Arcadia Base CollectorProgrammingconnector J7

Arcadia Full Collector Programming connector J7

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Washing Machine ARCADIA 2 (NEW PLATFORM)





Arcadia 2 Full 3-Phase Programming connector J13Arcadia 2 Strip 3-Phase Programming connector J13

Arcadia 2 Base Collector Programmingconnector J7

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Dishwasher DEA 600 / DEA 601 / DEA 602 (NEW PLATFORM)

A B

C

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Dishwasher DEA 700 / DEA 603 (NEW PLATFORM)

A B

C

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4. For FULL & STRIP board use module box C00252366 for ease



Cooling CL 2005 / CL 2008 (NEW PLATFORM)

Full Strip

Programming connector DIRECTLY ON THE SURFACE

OF MAIN BOARD

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4. For Static & Entry Segment usehardware key adapter C00255979



Cooling CL 2005 / CL 2008 (NEW PLATFORM)

Entry SegmentProgramming connector E3

Static Board Programming connector L4

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Cooling ARTICA (NEW PLATFORM) 1.No eeprom insertion required



4. For Full & Entry Segment use hardware key adapterC00255979 and connector C00275571

4. Setting file format: FULL: 77xxxxxxxxxENTRY: 78xxxxxxxxx

Artica entry segment

Programming connectorJ13

Artica full Programming connector J13

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Cooling ARTICA (NEW PLATFORM) 1.No eeprom insertion required



4. For Clever use hardware key adapter C00255979 and connector C00275571

4. Setting file format: CLEVER 79xxxxxxxxx

Clever IN Programming connector CN2

Clever OUT

Programming connector CN2

To reprogram this board, disconnect

the user interface connector and

replace it with hardware key adapter

CN2

CN2

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4. Use hardware key adapter C00142028 + C00142026.



Cooking HOT 2005 (NEW PLATFORM)


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4. If you program to bench, use the module support C00297766



Cooking HOTTIMA (NEW PLATFORM)

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HOOD (NEW PLATFORM)

KIT for ‘out of product’ main board programming– C00290641 (I) – 482000032437 (W)

MEMWRITER PC User Manual + Troubleshooting ver. 6servicenet.indesitcompany.com/data/img_sm/sm59301.pdf · 3 MemWriter PC –Prolific Driver Installation 1. Install the PL2303 Prolific

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