MEMBER SERVICES Service Officer Roles and Responsibilities Social and Inter-Chapter Activities Membership Communications Federal Employees Health Benefits (FEHB) Program Sunshine Committee Affordable Care Act Impacts Region IX Leadership Training Ellensburg, Washington
MEMBER SERVICES. Service Officer Roles and Responsibilities Social and Inter-Chapter Activities Membership Communications Federal Employees Health Benefits (FEHB) Program Sunshine Committee Affordable Care Act Impacts. Region IX Leadership Training Ellensburg, Washington . - PowerPoint PPT Presentation
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MEMBER SERVICESService Officer Roles and
ResponsibilitiesSocial and Inter-Chapter Activities
Membership CommunicationsFederal Employees Health Benefits
(FEHB) ProgramSunshine Committee
Affordable Care Act Impacts
Region IX Leadership TrainingEllensburg, Washington
Nancy Crosby - Welcome - Member Chapter 1192 Tri-Cities and District V Vice President
Nancy Crosby– Service Officer Roles and Responsibilities and Social Activities
Johanna Caylor – Membership Communications and FEHB Information - Member Chapter 1192 Tri-Cities, Membership Chair and Newsletter
Nancy Crosby – Sunshine Committee and Affordable Care Act
Member Services Presenters
Who is the service officer in your chapter? Forms the service officer will need Q&A Books and NARFE Magazine F-100 Be Prepared for Life’s Events Service Officer activity reports to WSFC
Chairman Latest copy of the Service Officer Guide
Service Officer Roles and Responsibilities
Meet the practical needs of members involving benefit programs
Facilitate between members and OPM Help with correct preparation and expedite
applications for benefit claims Help obtain information about FEHBP, Medicare and
programs of other agencies Review useful information at chapter meetings and in
the chapter newsletter
Service Officer Role
Service Officers Guide (FH-10) NARFE publications & web sites at
www.narfe.org & www.narfewa.net OPM web site at www.opm.gov/asd Federation Service Officer newsletter
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Be Prepared for Life’s Events F100
Sporting Events – baseball games, hockey games, soccer games, basketball and football games. Get a block of seats together
Tours – local museums; wine tasting; markets; art shows; scientific locations; Hanford Site
Water Trips - Puget Sound, rivers and lakes Picnics – chapter and district
Social and Inter-Chapter Activities
Newsletters – at least every other month if possible – input from officers and committees. Meeting times, locations and programs. Use a hidden number as an incentive to read the newsletter with a $5 reward.
Website – if you have a website you can post chapter newsletters, meeting minutes, treasurer reports, chapter updates and events.
Membership Communications
Calling Tree – have callers contact local members to remind them of monthly meetings or other information.
Email – keep a current list of members email addresses to send out newsletters, announcements and other chapter information. Encourage all members to go electronic
Reminder Cards – send out reminder cards to members who are delinquent in membership renewal and to encourage them to sign up for dues withholding.
Membership Communications
Be sure your membership know how to contact OPM
http://www.opm.gov/healthcare-insurance/ Email address; [email protected] Attend health fairs – good way to recruit as
well as get the current medical benefits to share with chapter members.