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Enhancing Decision Making
[Decision Support System]Information Technology in Perspective, 11e
DSS
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Information Technology as a
Competitive Strategy Available technology can
determine if you are profitableor not
Information Technology can: Give access to a world market Improve product & service
uality
Aid communication betweenemployees
!educe costs Increase productivity
Improve company morale
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"everaging Information Technology
Increasing sales
Increasing market share
Creating new business Collecting data at the
source
#liminating the
intermediary Improving customer
service
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Information and $ecision %aking
ualities of information
Completeness of
information
Timeliness of information
!elevance of information
Accessibility of
information
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%aking $ecisions to 'roduce 'roducts and Services
Strategic ManagementStrategic Management
Tactical ManagementTactical Management
perational Managementperational Management
Plan PlanOrganizeOrganize
Lead Lead
Control Control
!esources!esources
!esources!esources"unctions"unctions
"unctions"unctions Pro#uctsPro#ucts
$$ServicesServices
Pro#uctsPro#ucts
$$ServicesServices
#mployees %anagers Government Customers Stockholders(inancial
Institutions
Colleges)
Agencies%edia
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Types of $ecisions
'rogrammed
decisions
Address well*definedproblems
Information*based
decisions
+nstructured decisions
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Who have
succeeded inmaking
the RightDecisions?
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8Source: Interbrand, U.K.
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For MARK BRANDING
Making the RightDecisions
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Branding for
BRAND EQUITY Building
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“Brand equity is ownership of a
competitively differentiating value
proposition.”
(David Aaker)
http://www.amazon.com/gp/reader/0029001013/ref=sib_dp_pt
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Mark %ran#ing & 'orporate %ran#ing
, tiers: Core brand - (ose !i)al *niversity
.alue*brand - “We care about good education”
/ther e0amples: Microsoft: Your Potential, Our Passion*
!ock+ell: The Address of Fashionable Manila*
Metro%ank: You’re in Good Hands* 'eu Pacific: Now, Ever !uan "an Fl*
Smart: #i$%l A$a&in'*
Making the Right Decision for
Mark Branding?
So what are these value brands here? What about in your corporate branding?
http://en.wikipedia.org/wiki/File:Seal_of_Jose_Rizal_University.svghttp://en.wikipedia.org/wiki/File:Seal_of_Jose_Rizal_University.svg
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The 3-Tier Brand Strategy
…… for anESTABLISHED
Brand
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The marketing function of each tier:1 2st tier: core branding.
To have a name that is different from all others in the
category3 ,nd tier: value-branding.
To e0press in a phrase the brand4s position the priority
consumer values which it promises to deliver better than
competition3 5rd tier: mark branding.
To legitimate the brand in terms of its maker4s reputation or
corporate image3
The 3-Tier Branding Strategy: Summary
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Sensor Signitures of
BRAND EQUITY : ow !o "ou !esign?
http://www.amazon.com/gp/reader/0749443715/ref=sib_dp_pthttp://www.amazon.com/gp/reader/0749443715/ref=sib_dp_pt
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“ow do you e#press your
brand$s underlying
meaning? What look% feel%
sensibilitycan capture that
meanin ?”&
!a"der#s Brand Design Mode"
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$he %st
& 'nd
Ds( Sight & Sound
The 6*$ Strategy for Starbucks 7
'ense of sight( (i'htin' ) subdued to +ee% it o&-. Ation b the ounter ) learl visible / %rovides
visual entertain$ent-.
'ense of sound( Musi ) soothin' and so%histiated, $er'in'
into the ba+'round to reate the ri'ht a$biene-.
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$he )rd & *th Ds( $ouch & Sme""
The 6*$ Strategy for Starbucks 7 'ense of touch(
The hairs ) a little suffed to $a+e the$ feel o$f
and ho$el, and less inti$idatin' than lots ofstainless steel-.
'ense of smell( "offee aro$a ) entiin', %er$eatin' the entire
%lae, reatin' antii%ation of the rih roasted taste-. Tea aro$a ) the Ta&o tea, with uni0ue flavors thatrevitali&e the soul-.
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$he +th D , $aste
The 6*$ Strategy for Starbucks 7
'ense of taste( "offee taste ) Our uni0ue and %ro%rietar
offee brewin' $ethod and roastin' tehni0uehave 'iven our offee its envi'oratin' effets,and its rih, satisfin' flavor-.
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$he +-D Strateg for Star.ucks
)esults( Over 1,222 stores around the world-
3eo'ni&ed as one of the Most Trusted4rands. b Ad 5ee+ in 6227-
3an+ed 8 th on 4randwee+’s #u%er 4rands (ist-.
Avera'e usto$er visits %er store ) 98: a $onth-
Avera'e usto$er s%ent %er store ) ;
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/!an 0e a11" the+-D mode" ine21ressing the
meaning of an
.rand?3
4indstrom#s +-D Mode"(52tenda.i"it
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How to Research?
"reate an inventor of the sensori$%ressions for a brand, highlighting howstrongly the impressions came to mind -.
#o as+ a brand consumer to draw u% thebrand’s sensor %rofile. b ratin' the brand’s
sensor i$%ressions in the > senses- Then %lot these > sensor i$%ressions in the
4rand #enso'ra$-
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Sam!e Research Res"!ts#Averages
#0ample: 'epsi vs Coca*Cola:
Avg !ating1 on: 'epsi Coke
Taste impression ,38 536 Smell impression 239 23
Touch impression ;3< 238
Sight impression 239 ,3=
Sound impression 232 239
*Rating along a 4-point scale with 4 = ver strong and ! = ver wea".
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$ecisions Support Systems
$SS are interactiveinformation systems
$SS rely on an integrated
set of user*friendlyhardware and softwaretools
These tools produce
information to supportmanagement in thedecision*making process
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Characteristics of $SS
>elps decision maker Semistructured & unstructured
problems %ost effective for tactical &
strategic management levels Interactive and user*friendly +ses models? simulations? &
analytical tools !eadily adaptable to any decision
environment Interacts with a corporate
database @ot used for pre*established
production schedule
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The $SS Tool o0
$ata %anagement $ata warehousing
$ata mining
%odeling $ecisions involve manyfactors
+ncertainty and risk present
Statistical Analysis !isk analysis
Trend analysis
Applications $evelopment Throwaway systems
Support a one*time decision
'lanning Bhat*if Goal seeking
Inuiry Graphics
Consolidations Application*specific
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The $SS .ersus the %IS
%IS supports structuredproblems
$SS supports
semistructured andunstructured problems
%IS is designed andcreated to support a setof applications
$SS can be adapted toany decision environment