1 Craftworkz Prototyping as a Service PRESENTATION
Meetup 6/3/2017 - Artificiële Intelligentie: over chatbots & robots
Mar 19, 2017
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Prototyping as a ServicePRESENTATION
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Michiel is one of the founders of Craftworkz. With his
background in artificial intelligence, he runs the AI
department at Craftworkz as well as the daily business.
Michiel
Vandendriessche
T h e E x t r a c t o r – A I a n d d a t a s c i e n t i s t
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Deevid has a Master degree in Computer Systems. At
Craftworkz his nickname is the “mad scientist”. He is mainly involved in building robotic
applications.
Deevid
De Meyer
M a d s c i e n t i s t – C o m p u t e r e n g i n e e r
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CHATBOTSAutomated computer programs that simulateonline conversations with people to answerquestions or perform tasks.
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CHATBOTS + AI = MAGIC
With the rise of new techniques in artificial intelligence, chatbots are becoming more powerful then ever. Computers can now learn how to interpret sentences in a given domain
and respond accordingly.
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DEMO
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A chatbot is always available and can handle thousands of requests in parallel.
24/7 AVAILABILITY
Because, who wants an FAQ when you can talk to a chatbot?
REPLACEMENT FOR FAQ
In some cases, up to 90% of customer support questions are recurring questions.
LOTS OF RECURRING QUESTIONS
When a chatbots does not know the answer, the customer is diverted to a human customer agent.
EXTENSION FOR HUMAN CUSTOMER SUPPORT
CUSTOMER SUPPORTCustomer support is expensive and time consuming.
Human customer agents typically handle the same questions multiple times and cannot handle a lot of
requests in parallel.
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Custom-built recommendation systems can use all gathered info for recommending the perfect product.
PROVIDES INFORMATION BASED ON YOU PREFERENCES
The personal assistant will browse, search and filter for you.
REPLACEMENT FOR BROWSING, SEARCHING AND FILTERING
Thanks to advanced AI methods, the chatbot can learn about you.
GETS TO KNOW YOU BETTER AND BETTER
Buttons, pictures, movies, hyperlinks… can all be easily attached in a response.
MULTIMEDIA AND CALL TO ACTION
PERSONAL ASSISTANTA virtual personal assistant can help you with many different kinds of everyday tasks. It can for example
help you find that perfect TV or that perfect dress.
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BESTPRACTICES
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FORWARD TO REAL AGENTCraftworkz
”My credit card is not accepted by your payment system.”
“I cannot help you with this, but let me forward your question to one of our customer agents.”
“Okay, thank you!”
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CONTEXTCraftworkz
“Who was the former president of the US?”
“The former president of the US is Barack Obama.”
“How old is he?”
“Barack Obama is 55 years old.”
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SMALLTALKCraftworkz
“Hi!”
“Hey, what can I do for you today?”
“How are you?”
”I feel great as far as a chatbot has feelings.”
“Knock knock…”
“Can you tell me a joke?”
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INSULTS AND CURSESCraftworkz
“Loser!”
“That seems a little bit harsh.”
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“WHAT CAN YOU DO?”Craftworkz
“What can you do?”
“I am a chatbot specifically trained to provide you with information about the weather in the world. You can ask me about the weather in Sidney or whether you need an umbrella in LA next week. Please don’t bother me with financial questions…”
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INDUSTRYOVERVIEW
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RELEASED: MARCH 30th 2016
SET OF TOOLS AND SERVICES TO BUILD AND DEPLOY CHATBOTS
LUIS: Language Understanding Intelligent Service
EASILY CONNECT TO DIFFERENT MESSAGING PLATFORMS
BOT FRAMEWORKMicrosoft
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RELEASED: JUNE 28th 2016
COMPANY ACQUIRED BY FACEBOOK IN 2015
FREE SaaS FOR BUILDING AND DEPLOYING CHATBOTS
FOCUS ON ‘STORIES’
WIT.AIFacebook
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RELEASED: NOVEMBER 9th 2015
COMPANY ACQUIRED BY GOOGLE ON SEPTEMBER 19th 2016
SaaS FOR BUILDING AND DEPLOYING CHATBOTS
API.AIGoogle
EASILY CONNECT TO DIFFERENT MESSAGING PLATFORMS
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OSWALDCraftworkz
IN DEVELOPMENT SINCE JULY 2016
CUSTOM BUILT BY CRAFTWORKZ
BUILDING AND DEPLOYMENT IN COLLABORATION WITH CRAFTWORKZ
BUILT FOR INTEGRATION
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MORE POPULAR THAN TRADITIONAL SOCIAL NETWORKS
“BOTS ARE THE NEW APPS”
OPEN UP THEIR PLATFORMS FOR BOTS
PROVIDE API’s FOR DISPLAYING MULTIMEDIA AND BUTTONS
MESSAGING PLATFORMSFacebook, Slack, Telegram
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IBMWATSON
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IBMWatson Conversation
Watson Conversation combines a number of cognitive techniques to help you build and train a bot - defining
intents and entities and crafting dialog to simulate conversation.
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DEMO
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CONNECTINGCHATBOTS
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OVERVIEWCraftworkz
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What’s the weather like in Rome?
OVERVIEWCraftworkz
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What’s the weather like in Rome?
OVERVIEWCraftworkz
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What’s the weather like in Rome?
OVERVIEWCraftworkz
Smart bot engine
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Weather, Rome
OVERVIEWCraftworkz
Smart bot engine
Weather application
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OVERVIEWCraftworkz
Smart bot engine
Weather application
3°C, cloudy
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OVERVIEWCraftworkz
Smart bot engine
Weather application
It’s currently 3°C and cloudy in Rome.
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OVERVIEWCraftworkz
Smart bot engine
Weather application
It’s currently 3°C and cloudy in Rome.
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OVERVIEWCraftworkz
Smart bot engine
Weather application
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INTERFACESCraftworkz
Smart bot engine
Weather application
?
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INTERFACESCraftworkz
Smart bot engine
Weather application
?
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INTERFACESCraftworkz
Smart bot engine
Weather application
API
STT & TTS (optional)
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ROBOTSA humanoid robot is a robot with its bodyshape built to resemble the human body
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HISTORY - AUTOMATACraftworkz
LEGENDARY ORIGINS DATING BACK TO THE 4TH CENTURY BC
FIRST ROBOTIC REVOLUTION: ENLIGHTENMENT PERIOD
VERY LIMITED PROGRAMMABILITY
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HISTORY - INDUSTRIALCraftworkz
WHEN ARE ROBOTS TAKING OVER THE WORLD?
FIRST INDUSTRIAL ROBOT: UNIMATE (1961)
SECOND ROBOTIC REVOLUTION
$70 BILLION INDUSTRY BY 2020
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THE FINAL FRONTIERCraftworkz
WHERE DO WE GO FROM HERE
AI IS REQUIRED
THIRD ROBOTIC REVOLUTION
PROJECTED 23,5% ANNUAL GROWTH RATE
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OVERVIEW
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Sensors & actuators
Peppers power is derived from its many sensors and actuators and the way they are made easily available to
developers.
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Cloud connectivity
In addition to the many functions provided by the pepper platform, its cloud connectivity allows pepper to leverage the advanced computing capabilities provided by cloud services
such as IBM Watson, Google Cloud Engine and Cortana
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USAGES
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Entertainment
Pepper is able to entertain people with its cute appearance and many cool functions. Pepper can use its tablet to display multimedia content but can also perform funny dances, tell
jokes, play an imaginary instrument and many more
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Cognitive functions
Pepper has a whole array of built in cognitive functions. For example, pepper is able to detect and respond to the users emotional state, recognize and remember faces and guess
the age and gender of the user. In addition, the cloud connectivity allows developers to implement even more
advanced functions and methods.
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DEMO
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Get ConnectedLet’s stay in touch! We can meet you in one of our offices inLeuven or Kontich. Or we can come to you. Nothing beats acoffee and an interesting conversation ;-)
@craftworkzco
@craftworkz_co
www.craftworkz.beGaston Geenslaan 11 B4, Leuven
+32 498 44 50 61
Headquarter
Veldkant 33B
Kontich, Belgium
KONTICH OFFICE
Gaston Geenslaan 11 B4
Leuven, Belgium
LEUVEN OFFICE
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