Planning for the Future Meeting the demands of the travel industry
Planning for the Future
Meeting the demands of the travel industry
IATA Training & Development Institute
The Industry
About IATA
Talent
Knowledge & Skills
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
WHY?
Not specified 6% Business & Pro 14%
Leisure, Recreation 53% Family, Health, Religion 27%
Over 1 billion international trips each year, and growing
IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Demand for air travel is doubling
Source: Oxford Economics
IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
world jobs
world exports
services exports
Our industry
9% 6% 30%
= 265 million jobs
(direct and indirect)
= $1.5 Trillion
in exports
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
IATA Training & Development Institute
The Industry
About IATA
Talent
Knowledge & Skills
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
T&T employs
more young
people than other
industries
Great need for
skilled young
people!
Flexibility
for
entrepreneurs!
IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
1 person out of eleven
works in the Travel & Tourism industry
The Industry
About IATA
Talent
Knowledge & Skills
Founded in 1945
260 airline members, 83% of traffic
90,000 accredited travel
agencies
$387B IATA
handles BSP for over
500 airlines =
IATA is at the heart of the
travel industry IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
IATA Training & Development Institute
The Industry
About IATA
Talent
Knowledge & Skills
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Industry Challenges
Aging workforce
Attracting young talent
Training value perception
Consumer expectations
IATA Training & Development Institute
Training must be...
Relevant
Timely
User-friendly
Cost-effective
Current Regulations
Relevant Standards
Industry Initiatives
Changing Job Skills
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Relevant
Timely
User-friendly
Cost-effective
Proactive and to
replicate
Training must be...
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Relevant
Timely
User-friendly
Cost-effective
Is the learning
experience
engaging?
Training must be...
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Relevant
Timely
User-friendly
Cost-effective
Do training
providers
understand their
market?
Training must be...
IATA Training & Development Institute
Attracting talent via industry certification
Certification standards do not exist for all jobs in the
industry
The same industry sectors continue to attract new talent
Pilots
ATCs
Mechanics
Standards would make career paths attractive
IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Collaboration is key
Industry-wide standards
Faster collaboration
Making training readily available
Lobbying together
IATA Training & Development Institute www.iata.org/training
Since 1972 IATA Training and Development Institute
(ITDI)
IATA Training & Development Institute
Nearly 100,000 industry newcomers and professionals trained
annually in 90 countries
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Comprehensive Training Portfolio
IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Global network and coverage
Present in over 90
countries
10,000 through IATA’s
own training centers
82,000 through IATA’s
430+ training partners
IATA Training & Development Institute UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Industry partnerships
United Nations
International Civil
Aviation
Organization
IATA Training & Development Institute
Airports
Council
International
International Air
Transport
Association
United Federation of
Travel Agents’
Associations
Governments Airports Commercial Airlines Hotels Public & private business
Tourism HR Canada
Representing Representing Representing Representing Representing
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Academic partnerships
IATA Training & Development Institute
Stanford University
École nationale de l'aviation civile
UNWTO Talent Development & Education in Tourism, Bilbao, December 2015”
Thank you