Jan 22, 2015
End-to-end solution powered by Microsoft
Security
& Identity
Management
Platform
Data & Process
Integration
Configuration
& Extensibility
Cloud On-Premises
Customers Employees Partners
in
H1 CY2014 (capabilities) H2 CY2014 (themes)
Sales
Marketing
Customer Care
Social
Platform
Unified Service Desk
Enterprise Case Management
CRM tablet app – Case Management
Multi-channel Care*
Knowledge Management*
* Parature stand-alone
Drag and drop visual Campaign Designer
Lead lifecycle management
Homepage
Scalable Email Marketing
Power BI for Marketing
Improved Sales & Marketing Connector
Office 365 Procurement
Microsoft Social Listening
Social Insights in Microsoft Dynamics CRM
CRM tablet app enhancements
InsideView Social Insights solution
Global availability of InsideView Social Insights solution
Evolution of Enterprise Sales Support
Improved Offline Mobility
Social sharing and embedded insights
Sales and Marketing collaboration
Omni Channel Customer Care
Parature Integration
Engagement App
Geospatial Analysis
Exchange Sync Online
SharePoint Integration Enhancements
Sandbox Environments
New CRM Online Admin Center
Platform Investments Business Process Excellence
Enhanced Exchange Sync capabilities
Q1 CY 2014 Q2 CY 2014 Q3 CY 2014 Q4 CY 2014 H1 CY 2015
CR
MSo
cial
Mar
keti
ng
Par
atu
re
Vega : Continuing the Relentless Pursuit
Improved Offline Mobile infrastructure to support improved offline capabilities for tablets
Communication EnhancementsImproved immersive communications
Process Excellence Improved process capabilities with branching and invoking actions
Productivity ImprovementsConfiguration of Synchronization capabilities
GEO ANALYSIS
360° UNDERSTANDING OF THE CUSTOMER
SOCIAL ENGAGEMENT SOCIALTRIGGERS
Next social wave: Libra & Hydra