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Final Report

Mechanism to Ensure Sustainability of Consumer Societies

Contents 1. Revised TOR .......................................................................................................................................... 2 2. Brainstorming Workshop Report .......................................................................................................... 2 3. Proposed Implementation Structure .................................................................................................. 12 4. TOR for the consultant for implementation of the 3-year Plan .......................................................... 14 5. Draft brochure of the Electricity Consumer Network ......................................................................... 17

Submitted to

Public Utilities Commission of Sri Lanka

Submitted by

Energy Forum

31-12-2013

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Final Report Mechanism to Ensure Sustainability of Consumer Societies

1. Revised TOR Inception Report of the Energy Forum submitted to PUCSL on 'Mechanism to Ensure Sustainability of Consumer Societies' made 8 recommendations. The recommendation 8 was to amend the Terms of Reference on Mechanism to Ensure Sustainability of Consumer Societies. The PUCSL's letter to the Energy Forum dated on 26th September, 2013, accepted the recommendations and instructed to implement recommendations no. 2 and no. 6 of the Inception Report in place of the deliverable 5 of the TOR. Original TOR - Deliverable 5 Adopt the recommended mechanism with respect to the organizing of a consumer network, through managing five (5) RCSs established in the Sabaragamuwa Province, as a pilot project, for a period of six (6) months. The consultant is expected, at minimum, to: (a) meet and discuss with the members of RCSs by visiting the respective five (5) villages twice: at

the beginning of pilot project and before/at the end of period (b) monitor closely whether the objectives of the Commission (identified under ‘item B2b’ above)

are being met (c) at the end of each month, visit the office of the Commission and report the progress Revised TOR Recommendation 2 of the Inception Report - Establish a network consisting of consumers who responded to the PUCSL public hearing in 2013 March (NGOs, TUs, Senior Citizens, Professionals, University Academia, Students and Activists), the representatives of ECCs established by the CEB and RCSs established by the PUCSL. It is important to conduct a brainstorming session with them, and to get their proposals for finalizing the CCC restructuring process & formulating the strategy of the NCN. Recommendation 6 of the Inception Report- Formulate a 3-year implementation plan for the CCC & NCN and a detailed action plan for the year 1. Based on the revised TOR, EF carried out the recommendation no. 2 and no. 6 of the Inception Report instead of the “Pilot Project” stated in the original TOR.

2. National Workshop Report

A brainstorming workshop titled 'How to safeguard the consumer rights?' was conducted on 20th November 2013 at the HARTI with the participation of representatives of following sectors: Consumer societies formed by PUCSL; Consumer Societies formed by CEB; Consumer Organizations; Electricity Consumer Networks; Consumer Consultative Committee; NGOs; Social Service organizations; Trade Unions; Community Based Organizations; Individuals; CEB; LECO; Consumer Affairs Authority; and PUCSL. The brainstorming workshop was facilitated to obtain further ideas and suggestions from the participants on sector issues, activities that can be implemented to minimize those and their roles for implementing such activities.

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Workshop participants

Organization Participants Present works Future works

1. Colombo Consumer Organization

H.M.B. Ekanayake (president)

Demand for a tariff subsidy and transparency on tariff preparation, Promote energy conservation

Make people aware on energy conservation, make the members aware on electricity bill, Participate for public consultation process of the PUCSL, Conduct awareness programs for the members

2. Mahalwarawa Senior Citizen's Club

M.M. Janarathne Complained to the district offices about electricity breakdowns, Discussions on electricity sector during the society meetings., Informed to switch off unnecessary light bulbs and promote energy conservation tips, Involved in public comments procedure on tariff

Discuss on how to minimize the electricity wastage with the members, Carry out lectures on electricity conservation with the help of the relevant external parties

3. Lanka Jathika Sarvodaya Shramadana Sangamaya

H.G.Nishsntha Preethiraj

Established "Deshodaya" an island wide movement to discuss the electricity sector issues , Provide loans for solar power and carry out awareness programmes, Promote energy conservation concept on solar power

Make awareness on electricity sector issues through the “Deshodaya” movement in island-wide, Plan to work with the Consumer Affairs Authority to establish consumer societies, Give opportunity to the public to involve in policy making process. Promotion of sustainable energy and energy conservation practices and make that subject to main stream of social dialogue

4. Mobility Challenged Technicians' Association Sri Lanka

M.C. Mendis Try to get subsidies for urban electricity consumers, Demand electricity subsidies for different abled and elders, Demand to pay a special attention on transmission line, Demand for protection of transmission and distribution lines. Make complaints on bad way-leaves practices and unnecessary damages to private properties

Create awareness among the members of the society, Establish district electricity consumer societies with the help of Energy Forum and PUCSL

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Organization Participants Present works Future works

5. Consultant, Education & Financial Management Consulting Services.

B.A.B.S. Jayawardhana

Signing a petition to protest the new tariff system, Force to establish solar power plants instead of new diesel power plants, Provide CFL bulbs with the help of CEB, Protest for the in-efficiency of the officers in the CEB

Give the support through the "Consumer Consultative Committee to solve; tariff increment, quality of the electricity, minimize the corruption and wastage , improve the public relations of utility

6. Federation of Senior Citizen's Association

W. Ashoka Nandasiri

Coordinate with the Energy Forum to establish the Consumer Network through Senior Citizen’s Associations

7. LIRNEasia Nilusha Kapugama Carrying out researches on the relationship of electricity consumers and electricity supplying agencies and the satisfaction of the consumers on utility services

Publish the data of surveys on public relations, Carrying out research on potential for the consumer network , Participate to the PUCSL public consultation mechanism

8. "Gokula" Information Center of Environmet and Nature

Sarath Nukulasooriya

Make society members aware to save electricity bill, Make aware on alternative energy sources(eg:Biogass), Aware the members to conserve the electricity

Make society members aware to save electricity bill, Aware on alternative energy sources(eg: Biogass), Inform to switch off unnecessary street bulbs, Make awareness among the members on energy conservation buildings and equipments, Awareness programmes for school children

9. National Electricity Consumers Movement

Roshan Gunathilake, Sunil Wimalasooriya

Carrying out press conference and release media statements, Organize picketing, Inform relevant institutes on consumer related issues , Participated in the Public Consultation Process of PUCSL

To publish a National electricity policy, To carry out awareness programmes on energy conservation and renewable energy, Organise press conference and public meetings and demonstrations

10. Sinhala Buddhist Environmental Foundation

Nandasiri Talpahewa

Providing loans for cottage industries, Conduct programs for food security and energy security

Conduct awareness program for domestic electricity consumers, conduct program for reducing the electricity bill of the domestic consumers, assist for cottage industries for their energy related issues

11. SL Women's Development Services Cooperative

W.K.L.Dilrukshi, P.M. Indrani

A person collect the cash from the villagers for their electricity bill and make the payment to

Conducting awareness programs for low income groups via members

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Organization Participants Present works Future works

Society Ltd Malkanthi CEB , Introduce easy payment methods for our members

12. Public Utilities Commission Y.L.Farook, Sudheera Senaratne, W.A. P. Nalin Bhathiya,

Resolve the issues between the consumer and the licensee which reported to PUCSL, Educate the people on consumer rights and responsibilities

Conduct awareness programs on consumer rights and responsibilities through consumer network in 2014

13. National Workers Congress - Free Trade Zone

R. Sugath Priyantha Rajapaksha

Identifying the consumer related issues faced by the workers of the Free Trade Zone

Conduct awareness programs on energy conservation for FTZ workers

14. Janaranjana Bank Society Mahanama Wimalasiri

Conducting programs for Energy Conservation, Conducting question-answer session on Energy Conservation, Conducting Art competition on energy conservation, Coordinate with SEA and PUCSL on consumer services and their issues

Conduct awareness program on energy conservation for officials of Divisional Secretariat and students of " Dham School” and to involved in establishing Electricity Consumer Societies.

15. Individual N. Nandasiri Perera Participated in public consultation process on tariff

Propose to have a discussion with the President and the minister of Power & Energy to get the concession for electricity tariff

16. Organization for Environment & Child rights Protection

L.W. R. Wickramasinghe

Conducting energy conservation related savings program for Children and Youth club network in Ratnapura District, Programs for energy conservation for the Women's society members , Prepare project proposals related to EC

Conduct Awareness programs for Children Clubs and Youth clubs members, Conduct program in Ratnapura district to reduce the domestic electricity bill and energy conservation in general public

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Organization Participants Present works Future works

17. National Women's Committee -Min of Child Development & Women Affairs

K. R. D. A. Abeysundara

Collecting data on relationship between the status of family economy and electricity consumption

Conduct awareness program for women on electricity tariff and the standards, Establish the village level Consumer Societies and make aware the women, Promote to discuss consumer related issues within the existing “Women’s Organization Network”., Establish the consumer societies thorough “Wanitha Sanwardana officers attached to all the DS offices in island wide. Awareness via monthly magazine - “Wanitha Vibawa”

18. Rural & Community Development Cooperative

D. A. D. N.C. Wimalaratne

Conduct activities against the electricity tariff increase and fuel price increment, Present the ideas for PUCSL public hearings, Wrote articles to media,

Establishing Consumer societies in Kalutara, Gampaha & Monaragala districts and make aware of the general public, Awareness program for media, Trying to establish the discussion on COPE committee report related to CEB & Petroleum cooperation. Make comments on Long-term Power Generation Plan of CEB.

19. Kiriella Provincial Consumer Society

Piyatissa Padukkage Conducting awareness programs for consumers collaborative with PUCSL & CCC, Publish quarterly newspaper to present the consumer issues, having discussion with consumers to identify their issues, making aware the issues of the electricity to the CEB regional office, identify the ideas of the consumers to reduce the electricity bill and inform them to the PUCSL. Conducting awareness program for consumers to reduce the electricity bill.

Awareness program for DS Officials Dec 2013-Eheliyagoda, Jan 2014- Kuruwita, Feb 2014- Ruwanwella & Bulathkohupitiya , Awareness program for schools-Dodampe Rahula Maha Vidyalaya - Jan 2013, launching of "Pariboogika Handa" magazine- Dec 2013 and Jan 2014

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Organization Participants Present works Future works

20. Federation of Electricity Consumers Societies

O.K.R.S. Senaviratne

Protecting the rights of the off-grid electricity consumers, conserving the abandoned off-grid projects

Aware 3000 members of the 150 ECS's, use Provincial committees of FECS to aware the members, arrange field visit for the grid electricity consumers to make aware on minimum electricity consumption of the off-grid consumers, protect off-grid renewable energy projects.

21. Coordinator, Electricity Consumer Committees in Kandy District

M.A. Mahawatta Established Electricity Consumer Committees in Kandy District and solve consumer issues getting the CEB support via MOPE.

Strengthening the existing electricity consumer societies in Kandy District, Promote consumer network activities among the Kandy District

22. Transparency International Shantha Kulatunga Making aware of the general public on corruption through media, questing about the transparency of tender procedure. Conducted " Sambhashana" - peoples' judge panel on tariff Issues

Promote consumer activities through own contacts, Network with consumer network to minimize the corruption in power and energy sector, Support public interaction programs

23. Consumer Affairs Authority Samantha Karunaratne

Giving support to resolve Issues of the electricity consumers through PUCSL , Ability to coordinate the electricity consumers as the consumer organizations.

Share resource persons in consumer rights protection activities, Network CAA established consumer societies with electricity consumer network activities

24. Ceylon Electricity Board M.M. Aliyar Commercial Engineer (RA) Interaction with consumer network should be promoted, CEB should think to get involved consumer societies for way-leaves and simple maintenance activities and pay for them for their sustainability

25. LECO S.L. Jayasekara Hold the post of Customer Services Manager Continues Interaction is needed, Encourage consumer organization and their opinion to improve the services

26. PUCSL-CCC B. Pragnarathna Promote consumer protection activities and establish Regional Consumer Societies (RCS) in Sabaragamuwa Province

Expand RCS activities in Sabaragamuwa Province

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Organization Participants Present works Future works

27. SL House Wife's Association Amena Mohomad Ali

- -

28. Institute of Policy Studies (IPS)

Chatura Rodrigo Promote Renewable Energy Policy Conduct studies related to Power Sector economics, renewable energy strategies and minimize electricity cost

29. People’s Policy Institute Dr. Thissa De Silva Made submission on electricity tariff in public consultation process

Demand local standards for appliances and services, Make voice for voice-less people, Promote people friendly policies for power sector including metering & billing

30. University of Sri Jayawardanapura

Sauri Wickramage, Upeka Mandakini, G. C. D. R. Fernando

Study on Power Energy Sector and Consumer related issues

31. Energy Forum Asoka Abeygunawardana, Bandula Chandrasekara, Wathsala Herath

Promoting Renewable energy options, having policy dialogue on electricity tariff, conducted the study on long term generation expansion plan.

Establish & Strengthen the Electricity consumer movement, media coordination on electricity consumer issues, Supporting for consumer friendly polices,

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Findings of the National Workshop The electricity consumer issues and the proposed solutions as recognized by the participants:

ISSUE SOLUTION

Tariff related issues

Increase in Electricity Price Reduction of loses and corruption by maximum usage of hydropower plants and minimize of generation from diesel power plants. Minimizing wastage and losses the in street light system. Proper maintenance of hydro reservoirs and irrigation system. Separate Tariff systems for urban and rural areas. Subsidies for Elders and differently able people. Change the tariff system according to the purchasing ability. Low cost electricity generation for low income people. Consideration on Industrial and Commercial Subsidies. Reduction of fuel adjustment charge

Non suitability in the Tariff System

Not favorable Tariff Policy

Less consideration given to the Court Decision given on electricity consumer Tariff in 2010

Issues associated with the visits of the Meter Reader

Subsidies on Electricity Bill is not a suitable period

Not having an appropriate subsidy scheme for unprivileged targeted consumers

Lack of quality

Low voltage System Augmentation. Maintenance of the equipment in primary sub stations. Use specific heights for transmission poles. Establishment of underground transmission lines. Give compensation for the damage due to careless maintenance. Increase the number of transformers. Obtain service from Electricity Consumer Societies for maintenance of distribution lines.

Safety issues

Breakdown of transmission line system

Delay on announcing of power cuts

Substandard Electric equipment and lack of standards

No compensation to consumers for the damage from high voltage

Damage due to careless maintenance

No appropriate house wiring standards for differently able people

Frequent power interruptions

Inefficiency and corruption

Lack of transparency in power purchasing from the Private power suppliers

Preparation of agreements should be fair and transparent. Proper consultation in preparation of the Electricity Generation expansion Plan The concept of Generation mix need to be promoted Proper tender procedures in construction of power projects Enhance the usage of renewable sources Local Authorities to be responsible and supervised on street lights Increase the job satisfaction and standards. Proper maintenance of distribution system. Better and apartment vise management of accounts and auditing of utility departments.

Issues regarding to transparency in expenditures of CEB

Technical failures of Major Thermal Power Plants

Lack of mix in Energy Generation Plan and its financial viability

Lack of policies & responsibilities regarding using Street Lamps

Dissatisfaction on their job in utility employees

Poor public relation and careless

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ISSUE SOLUTION

management of the customer services of the utility

Lack of Proper Consumer Relations

Poor consumer relations and lack of communication with responsible officials

24 hours service of efficient customer care service. Enhance the positive attitudes towards the consumer. Issuing a reference number for a complain Enhance programs to evaluate the efficient officers. Proper system to maintain customer complains. Accurate service of the meter reader. Encourage the consumer societies with proper recognition by utility Enhance the awareness programs on energy conservation. Aware the public on energy consumption of different electric equipment. Enhance the programs to evaluate less consumption consumers. Enhance effective PR campaign of PUCSL Working with consumer group and network Maintenance of digital data storage system. Proper documentation and maintenance of consumer data. Introduce different reduction methods for wastage. Giving subsidies for different reduction methods of wastage

Less awareness on consumer responsibilities

Lack of recognition of consumer societies and their representation by the utility

No proper consultancy service on energy conservation

Lack of transparency in public consultation process of PUCSL

PUCSL does not have grass-roots access

No proper system for collect suggestions and proposals from general consumers or public

Inefficiency in maintenance work

No specific section on customer handling

Lack of transparency on penalty payments

Improper documentation

Issues and delays in new connections

Inefficiency and less transparency with supply of other services

Lack of coordination among the government agencies when it comes to development activities in distribution and transmission

The participants strongly indicated that electricity consumers should be organized by creating consumer groups, societies and by networking among them. Therefore, they identified list of activities to be implemented by their organizations. Some of the activities have been implemented by some organizations using their own resources and are willing to expand their activities with additional external support and by pooling the resources. Most of participants expressed that they are committed to the safeguard consumer rights and protecting those is a main objective in their agenda. In addition, they have indicated that they are willing to implement following activities for safeguarding electricity consumer rights: Awareness Creation among public

Conduct awareness programs for the members of the organization in network

Conduct awareness programs for the Government officers at regional level

Conduct awareness programs for the School Children

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Conduct awareness programs for the Community leaders

Organize Senior Citizen’s Societies on consumer rights through their network

Increase awareness of the general public through media

Publish Newsletter on consumer rights and electricity issues

Educate domestic sector consumers on reducing electricity bill by reducing the consumption

Publish articles on monthly magazines and newspapers

Conduct awareness programs for the women development officers and organize women and house wives through their network

Distributing leaflets, posters and publish relevant handbooks

Conduct awareness programs about consumer rights obtaining support from PUCSL and CAA

Conduct awareness programs for public about electricity policies

Strengthening Consumers

Developing better relationships with CEB/LECO and make consumer representation

Establishment of consumer societies throughout the country

Publish a booklet on Electricity Consumption

Network different consumer organizations and network among them

Associate with media on consumer issues

Organize field visits and study tours for network leaders

Set up secretariat to coordinate networked organizations

Establish a help desk to support consumer complaints

Establish a technical advice desk to consumer issues

Regional networks to be established

Organize small and medium level industries and commercial consumers

Organize self-employed electrical consumers

Establish sound linkages with professional and trade unions

Intervention to improve the quality of services and standards

Identifying the problems at regional level and make interventions to solve them introducing local solutions

Introduce Sri Lankan standards instead of British standards and reduce cost

Propose effective consumer care system and public relation mechanism in consultation with utilities and their local officers

Organize public consultation process at regional level on tariff, technical standards and consumer care practices

Obtain resource based support from PUCSL, CAA and other likeminded local and international organizations

Advocacy and Policy intervention

Organize discussions with sector experts on tariff and other related issues

Formulate a National Electricity Policy representing consumer perspective

Conduct advocacy programs at different level and influence policy makers

Conduct surveys and research studies and publish them

Discuss and submit consumer viewpoints to the PUCSL and represent the Consumer Consultative Committee by the consumer network and its elected regional representative

Lobby with political leaders and political parties for safeguarding electricity consumer rights

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3. Proposed Implementation Structure Based on the suggestions made at the National workshop and the findings of the desk review & interviews it is proposed to:

1. Restructure the CCC and appoint members for the CCC from the representatives of already active organizations (Chambers, NGOs, TUs, FECS, RCSs, ECCs , etc.)

2. Establish and facilitate the National Consumer Network (NCN) consisting of active organizations (Chambers, NGOs, TUs, FECS, etc.)

3. PUCSL to establish a secretariat for the Consumer Consultative Process housed outside the PUCSL and assign the tasks of facilitating the CCC and the NCN. Functions of the Secretariat:

­ handle the secretariat work of CCC ­ implement the decisions made by the PUCSL & CCC ­ establish, facilitate and build the capacity of the NCN ­ formulate training modules for building the capacities of the Consumer Societies (CS) ­ establish, build the capacity of the both at Distribution Licensee Level Consumer

Networks (DLCNs) and Area Engineer (AE)/Brach Manager (BM) level Consumer Societies (AE/BM-CS) and link them with respective Licensees/AE offices/ Branch Managers of the Distribution licensees and also with NCN

­ facilitate the Consumer Consultative Process of the PUCSL 3.1 Proposed Structure

Appointed by PUCSL

Officials Appointed

by members

DLCN - R3

DLCS - LECO

DLCN -R4

DLCN - R2

DLCN -R1

PUCSL

CCC

Secretariat

National Consumer

Network (NCN)

Public Hearing CAA Other Authorities

Establish

ing

AE/BM-CS

NGOs & TUs

Universities

CBOs & schools

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3.2 Restructuring Consumer Consultative Committee (CCC) The Section 2 of the Consumer (Composition of the Consultative Committee) Regulations No. 1 of 2009 notified under the Gazette by the Minister of Plan Implementation on 07th December, 2009 describes the composition. Sub Section 2 (a) of the regulation says that CCC should consists of "nine persons to represent the nine Provinces appointed by the Commission: such persons shall be selected from amongst persons who have demonstrated a keen interest in consumer affairs within their respective provinces and who have responded to an advertisement published by the Commission, which advertisement has been published in one daily newspaper in the Sinhala, Tamil and English languages. In addition there will be three persons selected by the Commission from amongst the persons who possess knowledge relating to each public utility industry and one person each from Federation of Chambers of Commerce and Industry of Sri Lanka, National Chamber of Commerce of Sri Lanka and Ceylon Chamber of Commerce nominated by the respective chambers. Though representatives from Industrial chambers are organized to represent their organization and chambers, provincial members do not have the backing of such networks to represent their respective provinces or domestic consumers. It is proposed to change the composition of the CCC c as follows: Instead of having 9 representatives from 9 provinces it is proposed to appoint 5 representatives to represent the consumer networks to be established in 5 distribution licensee areas, 3 representatives from the National consumer Network to be established, and 1 representative from Federation of Electricity Consumer Societies (FECS) to represent of-grid communities. Members of CCC will be appointed by the PUCSL by taking into consideration the nominations made by the respective networks. 3.3 Establishment of the National Consumer Network (NCN) Purpose of establishing a consumer network under the section 4.3.4 of the Regulatory Manual of the PUCSL:

1. to function as a forum to share the views and concerns with each other 2. to provide inputs on regulatory and policy matters to CCC 3. to provide means for the CCC to consult with the consumers and to survey them

a. Assess high quality electricity supply service through consumer feedback b. Make them aware on rights and responsibility of consumers in electricity sector c. Obtain consumer feedback in decision making process on introduction of the standards

of services, tariff revision etc. d. Enhance public awareness on role of the PUCSL e. Obtain help in carry out the formal way leave procedures f. Obtain help to carry out activities discharged by PUCSL

The inaugural NCN will be established with the participation of organizations selected for the National Workshop. The NCN will be initially focusing on electricity sector issues however the member organizations will have the freedom to address diverse consumer interests. The role of the PUCSL and CAA will be to support and to provide necessary resources to strength the network activities.

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The office bearers of the National Consumer Network will be appointed by the members of the network and it will function as an independent civil society organization. The secretariat will work closely with the NCN and build the capacity of the Network members to form Consumer organizations at Area Engineer (LECO -Branch Manager) level (AECS/BMCS). In order to attend and resolve any consumer issue relating to the utility, respective AE office should recognize the role of the AECS as the representative of the consumer. When such AECS are formed then it is possible to go to the next step and form the Consumer Societies at the Licensee level (LCS). The NCN can be strengthened by getting the participation of the representatives of the LCSs.

4. TOR of the Secretariat

Terms of Reference Secretariat for facilitating the Consumer Consultative Process

A. Background Public Utilities Commission of Sri Lanka (Commission) was established by the Public Utilities Commission of Sri Lanka Act, No. 35 of 2002 (PUCSL Act), to regulate certain utilities industries in Sri Lanka pursuant to a coherent national policy. The Commission commenced economic, safety and technical regulation of the electricity industry with the enactment of Sri Lanka Electricity Act, No.20 of 2009 (Electricity Act), in April 2009. As per Section 28 of the PUCSL Act, the Commission, in exercise of its powers under the Electricity Act or any regulation made thereunder, is required to protect the interests of the consumers, amongst others, -

a) to be heard and to be assured that their interests will receive due consideration; and b) to consumer education.

The Commission, as required under Section 29 of the PUCSL Act, has appointed a Consumer Consultative Committee (CCC) to protect the interest of consumers, by way of:

a) advising the Commission on appropriate standards for the services provided to consumers;

b) monitoring the extent to which the needs of consumers are being met; and c) promoting awareness of the standards prescribed and the rights of consumers with

respect to such standards. The CCC consists of fifteen (15) members, who work on voluntary basis, including:

nine (9) members representing the consumers in each province of the country

one (1) member each representing the consumers of electricity, petroleum and water service industries – total three (3) members

three (3) members representing small and medium industrial and commercial consumers (through chambers)

The CCC discharges its functions through various means including organizing a consumer network. The consumer network would provide a forum within which consumers can share their views and concerns with each other and with the CCC, and through which they can participate in regulatory and policy matters. It also provides a means for the CCC to consult with consumers and to survey them. It was envisaged that individual consumers, consumer associations in the electricity industry and any other existing consumer organization would participate in the network.

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However, due to the absence of effectively functioning consumer organizations and the lack of consumer activism in the country, a successful consumer network couldn’t be established as yet. Hence, the Commission hired a consultant to conduct a study to come up with recommendations for strengthening the electricity consumers in Sri Lanka. Based on the recommendation of the study the Commission has decided to request for proposal from qualified local parties who have expertise in electricity consumer societies' related activities to function as the Secretariat for facilitating the Consumer Consultative Process in Sri Lanka. Goal of the Consumer Consultative Process Country-wide electricity consumer network is established and sustainably functional, providing support for the electricity consumers to protect their rights and to represent their aspirations both at national consultations and at the Distribution Licensee level. Specific Objectives of the program 1. Established a national consumer network and five Distribution Licensee level consumer

networks and 60 consumer societies at Area Engineer/ Regional Manager level. 2. Design and conduct consumer education program for building the capacity of 120 network

leaders and other related groups 3. Conduct consume awareness programs and educate at least 24,000 electricity consumers on

their rights relating to expected level of service and quality of electricity from the utilities and their obligations.

4. Assist the consumers to actively participate at the public consultations of the PUCSL 5. Establish a suitable mechanism to liaise with the utility to address electricity consumer related

issues Activities 1. Establish a national network consisting of organizations working on consumer rights. 2. Establish consumer help desk to support electricity consumers for resolving the issues they face. 3. Prepare a brochure on electricity consumer networking, a training module on consumer rights,

responsibilities & efficient use of energy, and an educational tool kit for activists 4. Conduct 6 Training of Trainers (TOT) workshops for the leaders of organizations keen on

electricity consumer rights for building their capacities to educate members, establish and run consumer societies at AE/BM and DL levels.

5. Establish Distribution Licensee (DL) level electricity consumer networks and liaise those with Distribution Licensees.

6. Facilitate conducting seminars for the members of the CBOs, school children & University students and establish consumer societies at AE/BM level (AE/BM-CS).

7. Conduct studies on consumer concerns relating to power sector core issues. The outcome of these studies can be the position papers of the national consumer network. The PUCSL will provide data and information to support studies to be conducted.

8. Conduct surveys on measuring the impacts of the program 9. Conduct a media campaign to popularize the consumer rights and responsibilities - Conduct a

media/SMS and email campaigns, Media Conferences, Workshop for journalists, Mobile exhibition unit, Video documentary and Quarterly Newsletters

10. Organize National electricity consumer symposiums

Duration of the program - 3 years

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Implementation plan

Activity Year 1 Year 2 Year 3

1. National Consumer Network meetings 3 4 4

2. Consumer help desk x x x

3. Training module & Educational tool kit for consumer activists 1

4. TOT workshops 2 2 2

5. Establish DLCN 1 4 -

6. Seminars for the CBOs/ NGOs/Schools/ Universities 10 20 30

Establish AE/BM-CS 5 25 30

7. Studies on consumer concerns relating to power sector issues 1 2 3

8. Conduct surveys on consumer concerns 1 1 1

9. Media Campaign

Conduct a media/SMS and email campaigns x x x

Media Conference 3 4 4

Workshop for journalists 1 1 1

Mobile exhibition unit 5 25 30

Video documentary 1 1

Quarterly Newsletters 3 4 4

10. National Symposium of electricity Consumers 1 1 1

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5. Draft brochure of the Electricity Consumer Network

úÿ,sn,h ckn,hla

uyckhdg j.lshk úÿ,sn, fiajhla mdßfNda.sl whs;sh yd j.lSu /lSug Tn;a tl;=jkak

-------------- úÿ,sn,h - ke;=ju neß fohla o@ úÿ,sn,h lshkafka ke;=ju neß fohla ` k.f¾ fjfik wh muKla fkdfõ wE; .ï okõj, bkak lõre;a lshk l;djla fï' f.a fodr t<sh lr.kak" <uhskag mdvï lrkak" rfÜ f;dfÜ f;dr;=rla ±k.kak" úfkdao fjkak ú;rlaa fkdfõ ikSmdrlaIlj Ôj;afjkak;a úÿ,sh ±ka w;HjYHu wx.hla fj,d''' ta ú;rlao@ ;ukaf.au lsh,d iajhx /lshdjla lr.kak" wu;r wdodhula fidhd.kak lvhla ke;akï fmdâ l¾udka;hla mgka .;a;;a úÿ,sh wjYHu fiajdjlaa fj,d''' ta ksid rfÜ f.j,a u .;af;d;a ,laI 50 lg jeäh úÿ,sfhka iïnkaOfj,d' ta lshkafka úÿ,s mdßfyda.slfhdau ,laI 50 l g jeäh bkakjd''' ` wmsg lõo úÿ,sh fokafka @ úÿ,sh lsõjd .uka u wmsg u;la fjkafka ,xld úÿ,sn, uKav,h' fláfhka lshkafka CEB tl lsh,d' rfÜ fld;k .sh;a ta ku olskak mq¿jka' úÿ,sh ksIamdokh;a iïfma%IKh;a iïmq¾Kfhkau md,kh lrkafka fï ;ks wdh;kh' rfÜ fndfyda ;ekaj, úÿ,sh fnodyer,d mdßfyda.slhg úÿ,sh ,nd fokafk;a i,a,s .kafk;a úÿ,sn, uKav,h' ta jqKdg ó.uqj isg .d,a, olajd uqyqÿnv m%foaY ;Srej muKla rchgu whs;s ,xld úÿ,s mqoa.,sl iud.u" ta lshkafka LECO tl" úÿ,sh fnodyerSu muKla isÿ lr,d mdßfNda.slhdf.ka i,a,s .kakjd' b;ska fï wdh;k folg ;uhs rfÜ u úÿ,sn, fiajdj ms<sn| taldêldÍ n,h ;sfhkafka' fï wdh;k fol tlal ;rÕlrkak fjk wdh;k keye' ta ta m%foaYj, ta wdh;k ú;ruhs ;sfhkafka' ta jqKdg" ÿrl:k fiajfha kï jdKsc uÜgñka ;rÕ lrk wdh;k lsysmhlau ;sfhkjd' wvq úhoula we;s úúO fiajd ksis mßÈ imhk ;uka leu;s ´kEu wdh;khlska cx.u ÿrl:k fiajdj .kak mq¿jka ksid" ta iEu wdh;khlau b;d ;rÕldß f,i mdßfyda.slhdg b;d fyd| fiajdjla ,nd fokak Wmßufhka u lemfjkjd' ta wh mdßfNda.slhd i,lkafka ;ukaf.a rÊcqrefjda f,i' iud.ï w;r ;rÕh ksid mdßfyda.slhd i;=gq lsÍu ;uhs uq,Sl u wruqK' ta jqKdg úÿ,sn, uKav,hg fyda úÿ,s mqoa.,sl iud.ug ta ;rÕh keye! ta ksid lshk .dkg" fok úÈhg úÿ,sh .kak úÿ,s mdßfyda.slhdg isÿfj,d ;sfhkjd' mdßfNda.slhd wirKo@ fidhd n,kafka keoao@ Tõ! wms lõre;a jeäh okafka ke;s jqKdg" yßhg úÿ,sh fokjo@ idOrK .dkla wh lrkjo@ fok úÿ,sh fyd|g fokjo@ ,efnk úÿ,sh wdrlaIs; o@ úÿ,sh ke;s jqfKd;a yß ì| jeàula isÿ jqfKd;a yß ta .ek fidhd n,kjo@ fyd|g l;d ny lr,d mdßfNda.sl m%YaK úi|kjo@ fï yeu tlla .eku úÿ,sn, uKav,fhkq;a" f,flda wdh;kfhkq;a lrk fiajdj fidhd n,kak ±ka rchgu wh;a fjk;a iajdëk wdh;khla ;sfhkjd' talg lshkafka Y%S ,xld uyck Wmfhda.s;d fldñIka iNdj lsh,d' 2009 jif¾ isg ;uhs ta wh úÿ,sn,h .ek fidhkak mgka .;af;a' tal ksid fndfyda mdßfNda.slfhda ta wdh;kh .ek ;ju;a yßhgu okafkaa keye' fï fldñIka iNdfõ ld¾hh ;uhs úÿ,sn, fiajdj kshdukh lsÍu' ;j;a úÈhg lsõfjd;a úÿ,sn, uKav,hhs"

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f,flda wdh;khhss fok fiajdj kshu wdldrfhka mdßfyda.slhdg fokjo@ lsh,d fidhd n,kafka fï uyck Wmfhda.s;d fldñIka iNdjhss' b;ska ta fldñIka iNdj" ;ukag kS;sfhka mejß,d ;sfhk n,;, wkqj úúO jevigyka Èh;a lrkjd' ls%hdldrlï lrkjd' Tng u;l we;s úÿ,sì, ñ, .ek jqK;aa wka;sug ;SrKh lrkafka fï uyck Wmfhda.s;d fldñIka iNdj lsh,d' ñ, ú;rla fkdfõ" fyd| .=Kd;aul yd wdrlaIl úÿ,s fiajdjla" úÿ,sn, uKav,h;a" f,flda wdh;kh;aa ksis mßÈ mdßfNda.slhdg ,nd fokjo lsh,d fidhd n,kafka uyck Wmfhda.s;d fldñIka iNdj' ta w;ska fldñIka iNdj mdßfyda.slhd wdrlaId lrkak ne|S bkakjd' ta ksid úÿ,s mdßfyda.slhdf.a whs;Ska fuka u j.lSï ms<sn| ±Kqj;a lrkak;a" mdßfNda.sl meñKs,s úNd. lrkak;a uyck Wmfhda.s;d fldñIka iNdj ls%hd lrkjd' mdßfNda.slhdg wjYH Wmfoia ,ndfokjd' ta ú;rla fkdfõ uKav,hghs f,flda tlghs fkdfhla fr.=,dis mKj,d tu fiajdj .=Kd;aulj jeä ÈhqKq lsÍu;a fldñIka iNdfõ ld¾hhla lsh,d wms yefudau ±kf.k isák tl;a fyd|hs' b;ska" YS% ,xld uyck Wmfhda.s;d fldñIka iNdj" fláfhka lshkjd kï PUCSL wdh;kh" úÿ,s mdßfNda.sl whs;sjdislï /l §ug ;sfnk wdh;khla lsh,d f;areï .kak ´fka' ´kEu úÿ,s mdßfNda.slhl=f.a idOrK ÿla.ekú,a,la fldñIka iNdjg bÈßm;a lrkak mq¿jka' mdßfNda.slhdg ;ks ;kshu;a iuqyhla yeáhg;a fld<U fld,a,qmsáfha u¾pkaÜ f.dvkeÕs,af,a ;sfhk fldïIka iNdfõ m%Odk ld¾hd,hg ;ukaf.a meñKs,s bÈßm;a lrkak mq¿jka' ta ú;rla fkdfõ' fldñIka iNdfõ úúO wjia:dj, mdßfNda.slhkaf.a woyia mjd úuikjd' úÿ,s ì, jeälrk fyda wvq lrk wjidk ;Skaÿjg fmr ta whqßka uyck woyia úuiqjd Tng u;l we;s' ta wjia:dfõ § mdßfNda.slhkag" mdßfNda.sl iñ;s j,g lreKq olaj,d ;ukaf.a u;h fyda ÿla.ekú,a," idOrKhla m;d fldñIka iNdj bÈßfha lshkak mq¿jka'''! úÿ,s mdßfNda.sl m%YaK úi|s,d o@ úÿ,sh wms yefudagu wjYHu fohla jqKdg wms yefudau ta .ek fyd| wjfndaOhl bkakjd lsh,d ys;kak neye' fudlo@ ta fiajdj ta ;rï u ;dlaIKsl fiajdjla ksid' b;ska fndfyda mdßfNda.slfhda okafka ;ukag ,efnk úÿ,s ì, idOrK o@ keoao@ lsh,d muKhs' ta jqK;a jeä fofkla ì, yefokafka fldfyduo lsh,dj;a okafka keye' úúO fiajdjka ,nd .kak úg kd kd m%ldr .eg¿j,g mdßfNda.slfhda uqyqK fokjd' blaukska .=Kd;aul w;ska fyd| fiajdjla ,nd.kak .sh úg we;s jk m%YaK yeu tllau Wmfhda.s;d fldñIka iNdjg lshkak mq¿jka jqKd lsh,d ish,a, úif|kafka keye' iuyr úg .eg¿jla ;sfhkjd lsh,d jegfykak ;rï" úÿ,sn, fiajdj .ek okafka ke;slu;a fya;=jla úh yelshs' úÿ,s mdßfNda.slfhda ixúOdkd;aul o@ l¾udka; fyda jdKsc wxYj, isák úÿ,s mdßfNda.slfhda kï ;ukaf.a whs;Ska fukau fiajdjka .ek fndfyda lreKq ldrKd okakjd' fudlo@ ta whf.a mdßfNda.sl iñ;s ke;;a ta wh tlg lghq;= lrk fjku iñ;s iud.ï ;sfhkjd' jdKsc uKav, fukau fjk;a jHdmdßlhkaf.a wdh;k ;sfhkjd' tajdfha ta ta úIhg wod< úfYaI{fhda isákjd' tu wdh;k ;ukaf.a iudðlhka" l¾udka; ysñhka" ydïmq;=ka" l<uKdlrejka fï m%YaK .ek ±kqj;a lrkjd' Wmfoia fokjd' tlg tl;=fj,d idlÉPd lrkjd' ta whg imhk úÿ,sn, fiajdj ms<sn| fmdÿ m%YaK uyck Wmfhda.s;d fldñIka iNdfõ bÈßhg f.kshkjd' tuÕska wjYH ls%hdud¾. fyda iyk ,nd .kakjd' tfy;a f.j,a fodrj,aj, bkak .Dyia: mdßfNda.slhkag fldfyao ta jf.a ixúOdk@ ljqo ta whj ±kqj;a lrkafka@ fldfyduo ta wh tlg tl;=fj,d idlÉPd lrkafka@ ljqo ta whg uÕ fmkaùula lrkafka@

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b;ska fldñIka iNdj ;snqK lsh,d .Dyia: mdßfyda.slhdf.a iEu m%YaKhlau úif|kafka keye' tfyu úi|.kak wjYH kï ta i|yd ta wh;a ixúOdkh fjkak wjYH fjkjd' ixúOdkh ù ;ukaf.a .eg¿ fldñIug bÈßm;a lrk fldg ta n,mEu jeä fjkjd' th B<.g uyck yËla njg m;afjkjd' t;fldg rfÜ ckudOH jqK;a ta .ek l;d lrkjd' rfÜ md,lhkag fiau foaYmd,{hkag;a tal n,mEula fjkjd' tfyu kï" úÿ,sh ;sfnk fkd;sfnk yeu f.orlu .Dyuq,slhd úÿ,s mdßfNda.sl ixúOdkhl idudðlfhla úh hq;= fjkjd' ta i|yd Wkkaÿ úh hq;= fjkjd' ta i|yd jevigykla ;sfhkjdo lsh,d fidhkak n,kak fjkjd' wkak tal iEu úÿ,s mdßfNda.slfhl=f.au j.lSula o fjkjd' ksy~j isàfuka lsis m%YaKhla úi|.kak neß nj Tn wm w;a±lSfukau okakjd' f.or fodf¾ úÿ,s mdßfyda.slhdg;a ixúOdk ;sfhkjo@ Tõ! uyck Wmfhda.s;d fldñIka iNdj uÕskau úúO m<d;aj, msysgqjk ,o m%dfoaYSh úÿ,s mdßfNda.sl iñ;s ±kgu;a ls%hd;aulj ;sfhkjd' tfiau úÿ,sn, uKav,h" úÿ,sn, yd n,Yla;s wud;HdxYh iuÕ tl;=fj,d ixúOdkh l< iñ;s;a iuyr m%foaYj, ;sfhkjd' úÿ,sn, uKav,fha l,dm yd mdßfNda.sl fiajd wdh;k uÜgñka rfÜu úÿ,s mdßfNda.slfhda ±kqj;a lr,d mdßfNda.sl ixúOdk msysgqùug ±ka lghq;= lrkjd' fï ish,a, tlg taldnoaO lsÍu ;uhs fï W;aidyh' yßhg ixúOdk cd,hla f,i' jD;a;Sh iñ;s" iudc iqNidOk ixúOdk" fcHIaG mqrjeis ixúOdk" .DyKshkaf.a ixúOdk fukau fjk;a cd;sl yd m%dfoaYSh ixúOdk;a fuu úÿ,s mdßfNda.sl ixúOdk j,g;a fï cd,hg iïnkaO úh yelshs' úYaj úoHd, úoaj;=ka" YsIHhka fukau mdie,a m%cdj;a fï ixúOdk cd,hg iïnkaO lr.ekSu uÕska úfYaI{ ±kqu;a ;reK ;reKhskaf.a iafõÉPd lemùu;a úÿ,s mdßfyda.sl ixúOdk cd,hg ,nd.ekSug n,dfmdfrd;a;= fjkjd' tmuKla fkdfõ cd;sl moaO;sfhka ;ju;a úÿ,sh ,eî fkdue;s m%cdjf.a ixúOdk j,g;a fï cd,hg iñnkaO úh yelshs' ±kg m%Odk moaO;sfha úÿ,sh ke;;a úÿ,sh ,nd .ekSug ta whg;a whs;shla ;sfhkjd' ±kgu;a ixúOdkh ù we;s ixúOdk úiska cd;sl úÿ,s mdßfNda.sl jHdmdrhla f.dvkÕd ;sfnkjd' th jvd;a ixúOdkd;aul Yla;su;a ixúOdk cd,hla njg m;a lsÍu ;uhs fï W;aidyh' m%dfoaYSh uÜgfï úÿ,s mdßfNda.sl idudðl ixúOdk fukau cd;sl uÜgfï ixúOdk tl;= l< mq¿,a úÿ,s mdßfNda.sl ixúOdk cd,hla ke;akï jHdmdrhla ixúOdkh lsÍu fuu jevms<sfjf,a wjidk wruqKhs' ukao Tn fudk ixúOdkh ksfhdackh l<;a Tn;a f.or fodf¾ úÿ,s mdßfNda.slfhla lsh,d Tnu okakjd' t;fldg Tfí jD;a;Sh whs;sjdislï" iqN idOkh" Ôjk ;;a;ajh kÕd isgqùug muKla fkdfõ ;ukaf.au úÿ,s wjYH;d yd wfkl=;a mdßfNda.sl whs;sjdislï ms<sn| yËla k.kak;a th wjia:djla fjkjd' Yla;shla fjkjd' ^;ks ;ksj jqK;a ixúOdkhla jqK;a fï .ek jeä lreKq ±k.kak Tng wmg l;d l< yelshs' ,súh yelshs'&

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ixúOdkh ù fudkjo lrkafka@

úÿ,sn, fiajdj .ek Tn we;=¿ iEu mdßfNda.slfhlau ±Kqj;a lsÍu uQ,slu wruqKhs'

m%cd kdhlhkag fyd| wjfndaOhla ,nd § úÿ,s mdßfNda.sl whs;sjdislï ms<sn|

mKsúvh k.r" .ï-kshï.ï mqrd /f.k hdu

l=uk ;rd;srul jqj;a mdßfNda.slfhl=g .eg¿jla meK keÕ=K úg Tyqg Wmfoia ,nd § th úi|d .ekSug uÕ fmkaùu

uyck Wmfhda.s;d fldñIka iNdj uyck woyia úuik úg Bg ixúOdk;aulj

fukau ±kqj;aNdjfhka hqla;j ueÈy;a ùug úÿ,s mdßfNda.slhd yd Tjqkaf.a ksfhdað;hska n, .ekaùu

úÿ,s lafIa;%fha .eg¿" fiajdj ms<sn| lreKq fidhk .fõIKhg" wOHhkhg

fukau iólaIKhkag mdßfNda.sl Tn;a odhl lr.ksñka mdßfNda.sl wjYH;d úoHdkql+,ju fidhd ne,Su

ta lreKq ckudOHhg rgg fy<sorõ lsÍu yd y~ keÕSu

uyck Wmfhda.s;d fldñIka iNdfõ mdßfNda.sl WmfoaYl lïgqjg ksfhdað;hka

fhdackd lrñka úÿ,sn, fiajdfõ m%;sm;a;s yd Wmdh ud¾.hka ieliSug ueÈy;a ùu

ljqo wmsg Woõ lrkafka@ mdßfNda.sl Tn" Tn .eku úYajdih ;nd uq<skau jev lrkak wjYH hs' Tfí m<df;a" Tfí ixúOdkfha Tnu tl;=fj,d úÿ,s mdßfNda.sl iñ;shla yod.kak Tn W;aidy l< hq;=hs' Tn mgka .;af;d;a Woõ lrkak ±kgu;a msysgqjd we;s úÿ,s mdßfNda.sl iñ;s" uyck jHdmdr Bg w; ys; foaú mdßfNda.sl lghq;= wêldßh" YS% ,xld uyck Wmfhda.s;d fldñIka iNdj jeks wdh;k mdßfNda.slhd Yla;su;a lsÍfï rcfha wdh;k neúka Tng-wmg taldnoaOj ta wdh;k iuÕska jev l< yelshs' úÿ,sn, fiajdj imhk úÿ,sn, uKav,h fukau f,flda wdh;kh" mdßfNda.sl ixúOdk ms<sf.k lghq;= lrkak iqodkï neõ mejfikjd' mdßfNda.sl whs;Ska fukau j.lSï Wfoid id¾:l jevigyka taldnoaOj l< yels neõ ±kgu;a ls%hdfjka u Tmamq lr,;a ;sfhkjd' mdßfyda.sl jHdmdrfha wruqKq j,g iyfhda.h olajk úfYaI{ wdh;k" jD;a;Shfõ§ ixúOdk fukau iudc j.lSula f,i i,ld lghq;= lrk iïm;a odhl ixúOdk yd fm!oa.,sl wxYfha wdh;k tlal;a tl;=j ls%hd l< yels fjkjd'

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mdßfNda.sl Tng we;s jdish l=ulao@

Tfí wdodhug iß,k idOrK úÿ,s ñ,la Èkd .ekSu úÿ,sn, fiajdj" ÿIKhg jxpdjg bv fkd;nk mdßfNda.slhdg ,eÈ fiajhla njg

m;a lr.ekSu wrmsßueiafuka úÿ,sh Ndú;d lsÍug Tn wm lõre;a ±kqj;a ùu yd yqre mqreÿ

ùu úÿ,s kdia;sh wju lrf.k f.or-fodr úhou;a rfÜ uqo,a kdia;sh;a wvq

lr.ekSu wLKav" wdrlaIs; mdßfNda.slhd ;Dma;su;a lrk úÿ,s fiajhla ,nd.ekSu ;u mdßfNda.slhdg i,lk" .relrk fiajhla fiajdodhlhkaf.ka ,nd.ekSu rfÜ úÿ,sn,h ckkh lrk úg mßir ys;jd§ f,i iïm;a ukd

l<ukdlrKfhka hq;=j fhdod .ekSug mdßfNda.slhka f,i odhl ùu úÿ,sh fukau wfkla mdßfNda.sl whs;Ska ms<sn|j;a ixfõ§ uyck yËl

mx.=ldrfhla ùu fï ish,a, bgqfjkjd lshkafka úÿ,sn, lafIa;%fha jeo.;a mßj¾;khlg Tn;a odhl jqKd lshk tlhs' ta ksid ;ukag ,efnk jdishg jvd rgg ,efnk jdishj;a ys;,d úÿ,s mdßfNda.sl jHdmdrhg Tfí odhl;ajh §u meyer yeßh fkdyels j.lSula nj Tng ±ka jegfykjd we;s' lõo fï lghq;= iïnkaëlrKh lrkafka@ úÿ,s mdßfNda.sl iñ;s ixúOdk cd,h Yla;su;a lsÍug ±ka iïnkaëlrK f,alï ld¾hd,hla ;sfhkjd' úIh .ek ±k .kak woyia yqjudre lr.kak tys my; ,smskhg yd ÿrl:k wxlj,g Tng;a l;d l< yelshs ±ka' Tn fld;ek fyda úÿ,s mdßfNda.sl ixúOdkhla f.dvkÕkak" ck;dj ±Kqj;a lrkak ys;kjd kï ta ld¾hd,h yd iïnkaO jkak' úÿ,s mdßfNda.sl cd,fha jevigyk l=ulao@ l,ska lshq wruqKq j,g wkqj jd¾Isl jevms<sfj,la ls%hd;aul fjkjd' ±kqj;a lsÍï" m%o¾Yk" wOHhk fukau idlÉPd iïuka;%K meje;aùu;a ta wkqj isÿfjkjd' rfÜ Tn fld;ekl isáh;a ta jevms<sfj, yd iïnkaO fjkak Tng;a mq¿jka''' Wmfoia .kak" f;dr;=re ±k.kak muKla fkdfõ cd,fha m%ldYkj,g f;dr;=re ,sms imhkak;a Tng mq¿jka''' mdßfNda.sl Tnf.a whs;Ska fjkqfjka Tng;a ±ka ixúOdkhla ;sfhkjd''''! Tn ±k.; hq;= ixúOdk ms<sn| f;dr;=re·

- uyck Wmfhda.s;d fldñIka iNdj Tn;a iïnkaOjkak wmg l;d lrkak·