Action Plan For Accelerating Growth Action Plan for Accelerate d Growth
Dec 01, 2014
Action PlanFor
AcceleratingGrowth
Action Plan for Accelerated
Growth
Action PlanFor
AcceleratingGrowth
“Simplicity is the ultimate sophistication” Leonardo da Vinci
Action PlanFor
AcceleratingGrowth
This is a very special workshop
• I have a ton to cover and I will go pretty fast.• 90% is in the book.• Please take notes and ask questions.• I am happy to answer any of your questions,
offer advice and recommend books at any time.
• Work very hard… take this seriously.
The slides are already posted at:
www.SlideShare.net/johnspence
Action PlanFor
AcceleratingGrowth
Action PlanFor
AcceleratingGrowth
100+ since 1989
Action PlanFor
AcceleratingGrowth
What does this mean to me?
How can I use this idea?
What can I do right away?
Action PlanFor
AcceleratingGrowth
Reality CheckKnowing – Doing
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AcceleratingGrowth
Most people are so busy working IN their
business that they do not take any time to work ON their
business.
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AcceleratingGrowth
Do you have a clearly focused and well-communicated vision and strategy for growth?
Effective Strategy =
Valued Differentiation x Execution
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AcceleratingGrowth
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AcceleratingGrowth
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AcceleratingGrowth
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AcceleratingGrowth
(T + C + ECF) x DE = Success
2
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Web of Value
2
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VOC
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Moments Of Truth
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WOM
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MOT Workshop
3
2 Parts:Customer MOTInternal MOT
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AcceleratingGrowth
To get the most from our session together…
It is absolutely critical that you be brutally honest today.
4
So let's get started with
a little self-test…
Action PlanFor
AcceleratingGrowthThe level of highly satisfied and engaged
EMPLOYEES in your business.
The number one factor in increasing the level of highly satisfied and engaged
CUSTOMERS in your business is…
Action PlanFor
AcceleratingGrowth
What do engaged employees look like?
1. They give more discretionary effort.2. They consistently exceed expectations.3. They take more responsibility and initiative.4. They receive better customer service ratings.5. They offer more ideas for improvement.6. They promote and model teamwork.7. They volunteer more for extra assignments.8. They anticipate and adapt better to change.9. They persist at difficult work over time.10. They speak well of the organization.
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TEN ELEMENTS OF A WINNING CULTURE 1. People enjoy the work they do and the people they work with.2. People take pride in the work they do and the company they work for. 3. There are high levels of engagement, connection, camaraderie and a community of caring.4. There is a culture of fairness, respect, trust, inclusiveness and teamwork.5. The leaders walk the talk, live the values and communicate a clear vision and strategy for growth.6. Lots of open, honest, robust and transparent communication across the entire organization.7. The company invests back in employees; there is a commitment to learning, coaching and development.8. There is a bias for action, employees have an ownership mentality and always strive to give their personal best.9. There is high accountability and a strong focus on delivering the desired results.10. There is ample recognition and rewards and mediocrity is not tolerated.
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Harvard: Best Place on Earth to Work• Individual differences are nurtured
• Information is not suppressed or spun
• The company adds value to employees
rather than merely extracting it from them
• The organization stands for something
meaningful
• The work itself is intrinsically rewarding
• There are no stupid rules
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1,300,000 interviews: Basic 4 + 1
Goal Setting
TrustAccountability
Communications
RECOGNITION
Wow — No Surprises — Celebrate
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AcceleratingGrowth
1. 100% Clarity + Authority
2. 100% Agreement
3. Track & Post
4. Coach & Train
5. Reward or Punish
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AcceleratingGrowth
What does it take to be a valued member of a team?
Develop and display towering competence.
Follow through on all commitments.
Deliver required results superbly.
Ensures actions are consistent with their words.
Stands behind the team and its people.
Enjoyable to work with.
Passionate about their work and those they serve.
Communicates and keeps everyone informed.
Helps the other members of the team.
Helps members of other teams.
Shares ideas, information and credit.
Holds themselves and others 100% accountable.
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AcceleratingGrowth
• D• M• C• C• M• D
irection – vivid, clear, inspiring --- shared
easurements – specific, observable, focused
ompetence – very good at what they do
ommunication – open, honest, courageous
utual Accountability – all team members
iscipline – do this every day
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10 Key Team Competencies:
1. Setting clear, specific and measurable goals.
2. Making assignments extremely clear and ensuring required competence.
3. Establishing accountability for high performance across the entire team.
4. Running effective team meetings.
5. Building strong levels of trust.
6. Establishing open, honest and frank communications.
7. Managing conflict effectively.
8. Creating mutual respect and collaboration.
9. Encouraging risk-taking and innovation.
10. Engaging in ongoing team building activities.
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The Evergreen Project
10 year study of 160 top companies
40 distinct industries
200 management practices
Winners, climbers, tumblers, losers
Winners had an average Total Return to Shareholders of 945%...
The Losers only averaged a TRS of 62%
From: What (really) Works by Joyce, Nohria, Roberson
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The Four Primary Practices:1. A sharply focused, clearly communicated
and well-understood strategy for growth.
2. Flawless operational execution that consistently delivers the value proposition.
3. A performance-oriented culture that does not tolerate mediocrity.
4. A fast, flexible, flat organization that reduces bureaucracy and simplifies work.
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The Secondary Management Practices:
• Talent = find and keep the best people.
• Key leaders show commitment and enthusiasm for the business.
• Embrace strategic innovation.• Master the power of partnerships.
Score yourself on the 1–10 scale for all eight practices on page 9
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AcceleratingGrowth
Key Drivers of Business Success Financial
Performance
Quality P&S&
Customer Relationship
EmployeeSatisfaction
Empowerment High Standards
Long-termOrientation
Enthusiasm, Commitment,
Respect
Training &Development
Fair Compensatio
n
CR=104.12
CR= .404
CR=.334
CR=.277
CR=.275CR=.249
CR=.280 Coaching
CR=.285
CR=.371
CR=.365
CR=.191
CR=.247
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WorkshopPage 11
TolerateNothingLess
Global study:16 countries29 companies139 offices5,589 respondents
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AcceleratingGrowth
What Inhibits Execution?National Survey of 4,000 Senior Executives
4. Inability to work together (21%)
3. Company culture (23%)
2. Economic climate (29%)
1. Holding onto the past / unwillingness to CHANGE (35%)
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AcceleratingGrowth
In other words…• In order to succeed you need a
high-performance team that embraces a strong culture of disciplined execution and accountability while being nimble, agile and adaptable to changes in the marketplace.
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AcceleratingGrowth
Vision+
Values
Strategy
Commitment
Alignment
Systems Communication
Support
Adjust /Innovate
Reward /Punish
Where are we going + how will we behave on the way?
FocusDifferentiation“No”
Stakeholders + guiding collation
Vision + ValuesStrategyPlansGoals / ObjectivesTactics / Actions
Procedures / ProtocolsRepeatable ProcessClear / consistent / relentless
Training +time / money /
supplies / people
Measure / TrackCommunicate
Transparency Renewal
Praise + Celebration and
Eliminate Mediocrity
9 Steps forEnsuring
Effective Execution
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AcceleratingGrowth
Disciplined ExecutionClear Vision
Detailed Strategy
Guiding Coalition
Alignment
Systems
Communication
Support
Adjust
Reward / Punish
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Read Pages 13 & 14
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Individual Workshop• Go back and look at all of your audits.• Where were your low scores, where were
your high scores – what is the pattern?• Look over your notes – what were the key
themes? What are the most important ideas?• Answers all the questions on pages 15 – 19.• Put in as much detail as possible.• Be very honest with yourself.• Think in terms of Actions and Outcomes.
Action PlanFor
AcceleratingGrowth
If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]
My twitter address is: @awesomelysimple
*** Please connect with me on LinkedIn ***
Also, you might find value in the ideas I share in my blog. You can sign up for it at:
www.blog.johnspence.com
Lastly, these slides have already been uploaded to:
www.slideshare.net/johnspence