McDonald's Relationship Role

Message from our Executive DirectorRonald McDonald House Charities UK - Who we are and what we doInformation about the roleHow to apply

Contents:

McDonald's Relationship Manager/

McDonald's Relationship Assistant

Candidate Information Pack

www.rmhc.org.uk

Your support helps us to keep families near to their child in ahospital far from home, by providing free ’home away from home’accommodation minutes away from their child’s bedside.

Eden-Olive's Story

www.rmhc.org.uk

After various tests, it was apparent that Eden had contracted a rare condition (1 in 4,500) calledOesophageal Atresia, a condition that couldn’t be confirmed until after her birth.

On 12 September, Michelle was taken in for an emergencyC-Section. Eden-Olive was born five weeks prematurely,weighing only 3lb 8oz. Doctors began testing the newbornimmediately and confirmed she was suffering withOesophageal Atresia and Tracheoesophageal Fistula, adiagnosis that meant her oesophagus and stomach weren’tconnected. Consequently, being fed would cause her tochoke and turn blue, needing resuscitation.

Shortly after Eden was born, Michelle and Wes receivednews that no family want to hear – that their newborndaughter would require life-saving surgery.

Unfortunately, news had not been much better during Michelle’s pregnancy. During her 20-week scan,doctors had concerns about Eden’s heart and liver and a few weeks later they discovered Eden hadcontracted a rare condition called Absent Ductus Venosus, which meant that the blood supply wasbypassing the liver and heading straight for Eden’s heart.

At only two days old, Michelle and Wes watched their baby girl head into life-saving surgery. Edenfought her way through the surgery. Afterwards, she was indefinitely hospitalised and began the longjourney of recuperation.

Both Michelle and Wes were so grateful for the comfort and support the Ronald McDonald HouseCardiff provided during the most difficult and troubling first ten months of Eden’s life. For them, itbecame like a second home, with supportive and sensitive staff who were always aware of theirsituation. Being able to live so close to Eden meant that they could focus on her health and not worryabout how they would get to the hospital, what hotel they would stay in or how much it would cost.

Michelle and Wes found ease in being able to speak to the other parents going through similarexperiences and taking part in activities run by staff to make life normal and fun in the House. Theyespecially enjoyed the Parents’ Pamper Evening. The House spirit and atmosphere brought the familycloser together and having a family room meant that Eden’s nine-year-old brother, Jesse, could comeand visit her!

Despite the complications during her recovery, we are pleased to say that after 318 nights in ourCardiff House, Wes, Michelle and ten month old Eden-Olive left us to begin their family life back inBarry, Wales. They have left the House with friends for life, a stronger family bond and just in time tocelebrate Eden’s first birthday!

Message from Jon Haward,

Executive Director, Ronald

McDonald House Charities UKHello,

Thank you for your interest in the role of McDonald’s Relationship Manager/Assistantwith Ronald McDonald House Charities UK (RMHC UK). Keeping Families Close is at theheart of everything we do at Ronald McDonald House Charities; we build and run Housesthat provide a ‘home away from home’ for families who have a sick child in hospital.

McDonald’s play a really important role in helping us raise money to build new Housesand we are proud to have been their charity of choice since 1989. We are looking for someone to join the growing McDonald’s Relationship Team tosupport the growth and sustenance of excellent working relationships across theMcDonald’s family, someone who loves working collaboratively and is self-starting, agreat communicator and a strong influencer. The Job Description will tell you moreabout the role itself and the kind of person we are looking for. Our website(www.rmhc.org.uk) will tell you more about the great work we do and the difference wemake to the lives of families with sick children. If this opportunity excites you and RMHC is something you can wholeheartedly support,then I very much look forward to hearing from you. Yours sincerely,

www.rmhc.org.uk

Jon HawardExecutive DirectorRonald McDonald House Charities UK

www.rmhc.org.uk

RMHC UK: Who

are we?

Ronald McDonald House Charities was born out of the unlikely partnership of Dr AudreyEvans, an oncologist at the Children's Hospital of Philadelphia, McDonald’s and the AmericanFootball team, the Philadelphia Eagles.

A player for the Philadelphia Eagles had a daughter suffering from leukaemia, which promptedthe team to raise in excess of $100,000 dollars to support the hospital. Dr Evans and her teamwere extremely grateful and shared her need for another $32,000 to fund the build of a housewhere families of the children in the hospital could get proper rest, away from the ward.

McDonald's were using the Eagles players as part of an advertising campaign and offered todonate the proceeds from sales of their 'shamrock shake' to help build the House. They askedthat the House be known as the Ronald McDonald House, and on 15 October 1974, the firstRonald McDonald House opened its doors in Philadelphia, USA. From this date, RonaldMcDonald House Charities has spread across the world, forming new and independentbranches in over 50 regions and countries.

In the UK, Ronald McDonald House Charities was established as an independent charity in1989. Our Houses not only provide families with accommodation, but with a space where theycan rest, cook and take time out from the hospital, so they can continue to stay strong fortheir child. Children that require specialist medical care often have to travel long distances toreceive treatment. Our Houses are located next to specialist children’s hospitals, and we have12 Ronald McDonald Houses in the UK.

Our History

Camberwell Tooting Moorfields Oxford

Arrowe Park BirminghamCardiff Brighton

Manchester Evelina LondonSouthampton Edinburgh

King's College Hospital London St George's Hospital London Moorfields Eye Hospital Oxford Children's Hospital

Arrowe Park Hospital Noah's Ark Children's Hospital Birmingham Children's Hospital Royal Alexandra Children's

Hospital and Trevor Mann Baby

Unit, Brighton

Royal Manchester Children's

Hospital and St Mary's Neonatal

Unit

Southampton Royal Children's

Hospital and Princess Anne

Hospital

Evelina London Children's HospitalRoyal Hospital for Children

and Young People

RMHC UK: Who are we?

www.rmhc.org.uk

We help families stay close to their children in hospital by providing free accommodation inour homely and welcoming Ronald McDonald Houses.

In an average year, we support over 6,000 families, providing a safe and supportiveenvironment right by the children's hospital. We save families more than £1,800 in out ofpocket accommodation expenses. The best medical care for children isn’t always close to home. Families often findthemselves travelling long distances to get to their child’s hospital. In 2020, on averagefamilies lived more than 70 miles from the hospital their child was in.

A Ronald McDonald House is more than just a place to stay. We run free activities andevents to entertain siblings and bring families together. We are there for them duringdifficult times and we are there to celebrate important milestones.

We believe that families together are stronger. And getting adequate sleep, food and timeaway from the ward, allows parents to fully participate in their child’s medical journey.Families can stay for as long as their child is in hospital.

McDonald's

One of our founding organisations, McDonald’s has supported the Charity in the UK sincethe very beginning, in 1989. They display collection boxes in restaurants, hold fundraisingdays and do so much more.

www.rmhc.org.uk

Job Description and

Person Specification

Job Title:

Reports to:

Location:

Job Type:

Role Purpose:

As part of the McDonald’s Relationship team you will be responsible for nurturing Ronald McDonaldHouse Charities UK's partnership with the McDonald’s family to maximise support.Vital to this role is the building and strengthening of strong and supportive relationships with teamsand departments within McDonald’s, the Charity and externally. We’re looking for a candidate whois proactive, organised, engaging and collaborative, with the ability to build relationships whilstachieving strong results.

McDonald's Relationship Manager / McDonald's Relationship Assistant

Head of McDonald's Relationship

McDonald’s Offices/Ronald McDonald Houses, National responsibilities Permanent or Secondment (to be discussed). Five days per week with someevening and weekend work

Relationships:

Head of McDonald’s Relationship McDonald’s Relationship TeamIncome Generation Team and other teams across the CharityMcDonald’s family—including restaurant employees, Business Managers, Consultants, Supervisorsand Franchisees, as well as corporate employees (up to executive level), and support functionsMcDonald’s suppliers and other partners

Key Responsibilities:

Develop and nurture good working relationships throughout the McDonald’s family Effective and regular communication with the McDonald’s system – including reporting,recognition and appreciationProtection (and growth) of all elements of the McDonald’s income stream for the CharityWork collaboratively as part of the McDonald’s Relationship Team to support and deliverprogress with the team’s objectivesAccountability for the delivery of additional projects within the McDonald’s Relationship Team Engage with and support the wider Income Generation team, and the Charity as a whole, tohelp deliver wider goals and objectivesEnsure adherence with all required laws and regulations (for example GDPR etc.)

www.rmhc.org.uk

Strong level of experience and understanding of McDonald’s operationsExperience working in different teams and with a wide range of

Experience of working cross-functionally, with people from different teams and departments,both inside and outside of the business Knowledge of project management and experience with successfully delivering projects andinitiatives Experience of successful planning and delivery of goals, objectives and key business initiativesFull UK driving licence

people/stakeholders at different levels

Person Specification

Knowledge and Experience:

Personable, engaging and enthusiastic when building relationships and working with othersGood influencing and collaboration skillsStrong written and verbal communication skills Good knowledge of Microsoft Word/PPT/ExcelGood planning, prioritisation and organisation skillsExcellent financial acumen and budget management controlFlexible approach with the ability to embrace new challenges quickly and respond flexibly tochanging prioritiesSelf-motivated and pro-activeCreative and imaginative with problem-solvingTenacious approach to goals and targets

Competencies:

Things We All Do:

Respects diversity and works diplomatically with a varietyof different audiencesShows cultural and interpersonal sensitivity, working wellwith each otherPromote the Vision, Mission and core values of RonaldMcDonald House Charities UKAttend and assist at RMHC UK events and activities

www.rmhc.org.uk

Closing date: Monday 14 June 2021

How To Apply

Your CVA covering letter outlining your reasons for applying

Applications should be sent to: Jon Manley, Head of McDonald's Relationship: [email protected]

Please ensure that you have your reporting manager's approval before applyingfor this role.

Please enclose:

All applications will be considered immediately after the closing date. Candidateswill be informed week commencing 14 June if they have been shortlisted for a first-stage interview.

First-stage interviews will be conducted by our Head of McDonald's Relationshipand a member of the McDonald's Relationship Team.

If you have any questions regarding the role, please contact Jon Manley([email protected]). We look forward to hearing from you!