10 Ways to have a better conversation -Celeste Headlee
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10Ways to have a
better conversation
-Celeste Headlee
We are more
Polarized & Divided
ever in the history
Talking Listening
Conversation
Losing the balance due to
Technology
rdAmerican
teenagers
send more
than 100text a day
‘I came to realize that conversational competence might be the single most overlooked skill we fail to teach. Kids spend hours each day engaging with ideas and each other through screens, but rarely do they have an opportunity to hone their interpersonal communication skills. It might sound like a funny question but we have to ask ourselves: is there any 21st century skillmore important than being able tosustain coherent, confidentconversation?’ – Paul Barnwell
General Conversation Guidelines
•Look in the eye
•Think of topics in advance
•Nod and smile
•Repeat what you heard
Forget
Of It
Laws
of
Conversation
1. Don’t Multitask
Be present
in that
moment
2. Don’t Pontificate
2. Don’t Pontificate
Everyone you will ever meet knows something that you do not. Everybody is an expert in something.
-BILL NYE
3. Use Open Ended Questions
3. Use Open Ended Questions
H o
H a t
H e n
H e r e
H y
4. Go with the flow
4. Go with the flow
Thoughts will
come,
let them go
5. If you do not know,
say that you do not know
5. If you do not know,
say that you do not know
Talk should
not be
cheap
6. Don’t equate your
experience with theirs
All
experiences
are individual
7. Try not to repeat yourself
8. Stay out of the weeds
8. Stay out of the weeds
Forget the details
9. Listen
9. Listen
If your mouth is
open you are not
learning.
- Buddha
9. Listen
No man ever
listened his way out
of a job
- Calvin Coolidge
9. Listen
Most of us don’t listen with intent to understand, we listen with the intent to reply
- Stephen Covey
10. Be Brief
10. Be Brief
A good conversation is like a miniskirt; short enough to retain interest, but long enough to cover the subject
- Anonymous
• Be interested in other
people.
• Always be prepared to be
amazed.
• Go out, talk, listen.
10 Ways to have better conversations
1. Don’t Multitask
2. Don’t Pontificate
3. Use Open Ended Questions
4. Go with the flow
5. If you do not know, say that you do not know
6. Don’t equate your experience with theirs
7. Try not to repeat yourself
8. Stay out of the weeds
9. Listen
10. Be Brief
Thank You
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