MBA - Course Outlines

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MBA – Course Outlines for Semester 1 (press Ctrl key and click on module link) MarketingManagement

HumanAndOrganisationalBehaviour

BusinessManagement

EconomicsforManagement

HumanResourcesAndIndustrialRelations

ManagementInformationSystems

MARKETING MANAGEMENT_______________________

Module: Marketing Management

Module Code: GSOB8MM

Lecturer: Dr. Maxwell A. Phiri

Contact: Tel: 033 260 5843

E-Mail:[email protected]

___________________________________________________________________________

1. MODULE OUTLINE

The module focuses on strategic decision making in marketing. A managerial perspective of marketing will

be presented in the lectures while discussing the various marketing principles familiar to marketing

students. The approach of the module will integrate the marketing principles with other theories of

management to enhance understanding and application in an everyday given environment. The content of

the module is ideal for marketing managers, entrepreneurs and general management practitioners.

Graduate School of Business

2. LEARNING OUTCOMES

Learners will possess the knowledge and skills to:

Explain what marketing is and how it can be applied in the daily work environment of management by looking at the marketing mix elements—the four Ps of marketing.

Show that marketing management is an integral part of management practices with an intention of creating value for the organization.

Be able to apply marketing principles from a managerial perspective in formulating,

implementing and evaluating the organization’s strategies

3. ASSESSMENT

Mark Calculation: Year mark value 50% Examination 50%

Year mark composition: Test (20%)

Individual Assignment (15%)

Group Assessment (15%)

Examination: This module examination is a 4 hour open book paper

4. RECOMMENDED READING

4.1 Prescribed Textbooks:

Mullins, Walker, Boyd & Larreche. Marketing Management, A strategic Decision Making Approach

(5th Edition): McGraw-Hill, 2005, New York.

Additional reading list

McCarthy & Perreault. Basic Marketing, A global –managerial approach (15Edition): McGraw-Hill, 2005,

New York.

5. ASSIGNMENTS

Individual assignment

a) As a marketing manager of a new generation ozone friendly products company, investigate and

write a report on the effects of the legal challenges in the marketing of a new product in the South

African market.

b) Identify any product on the market which has been launched without the approval of the South

African Bureau of Standards (SABS) certificate and base your investigation and report on the

marketing activities of the company to promote the particular product in terms of communications

and consumer behaviour strategies.

Due Date: 20th March, 2008

Group Assignment

a) As a marketing team for any selected listed company on the JSE, develop a marketing plan for a newly launched product by the selected company.

b) In your report show financial performance projections with clear net present (NPV) indications showing the viability or non viability of the launching of the product. In your report outline and discuss strategies which could be applied in the launching of the product in the marketplace.

c) As a group prepare a 5 minutes presentation to be presented in class on a date to be announced. All members of the group must attend the presentation in order to get a mark allocation for both the written report and presentation.

Please note there will be no individual make up assignments to cover the missed marks for the group

work.

Due Date: 14th April, 2008

Test – 24 April 2008

Please note:

The School penalties will be applied for late submission of assignments as follows: 10% for the first week or part thereof and 15% for the second week or part thereof. Any later submissions will not be marked. Students who for valid reasons are unable to submit on time must supply proof for the late submission, the work will be marked subject to a maximum cap of 50%.

Any form of plagiarism, unacknowledged sources and cut and paste are offences and will incur mark penalties which may include a mark of zero, and possible disciplinary action.

6. DISCUSSION TOPICS

Text

Chapter

Topic

LECTURE 1 1 & 2 Introduction to the course, The marketing management

process; Market-oriented perspectives

LECTURE 2 3 & 4 Environmental analysis; Industry analysis and competitive

advantage

LECTURE 3 5 & 6 Consumer buying behavior; Organizational markets and buying

behavior

LECTURE 4 7 Marketing research and forecasting

LECTURE 5 8 Market segmentation; Target market selection decisions

LECTURE 6 9 & 10 Positioning decisions; Business strategies and their marketing

program implications

LECTURE 7 11 Product and service decisions

LECTURE 8 12 Pricing decisions

Group Presentations

LECTURE 9 13 Distribution decisions and channel relationships

LECTURE 10 14 Promotion decisions

Group Presentations

LECTURE 11 15 Marketing strategies for the new economy

LECTURE 12 16 Strategies for new and growing markets

LECTURE 13 17 Strategic choices for mature and declining markets

Group Presentations

LECTURE 14 18 Organizing and planning for effective implementation

LECTURE 15 19 Measuring and delivering marketing performance

Exam preparation information

HUMAN AND ORGANISATIONAL BEHAVIOUR

Date Time Lecture Topic / Related Mini Assignments

6-Feb 18:00 to 20:30 Welcome, Introduction, Course Outline,Tests, Assignments and Exams, Group formation

Chapter 1: Organizational Behaviour: The Quest for People Centred Organizations and Ethical Conduct

Chapter 2: Managing Diversity: Releasing Every Employee's Potential

Assignment 1: How would define HOB? Illustrate your definition and the relevance of HOB with a

tangible example from the work context. How is HOB similar to or different from other subjects you are

studying on your MBA programme. What are the practical implications of HOB for managers and leaders

in the workplace?

Assignment 2:What practical approaches are there to tackling diversity challenges in an organization.

How would you apply this in the South African context?

13-Feb

18:00 to 20:30 Chapter 3: Organizational Culture, Socialization and Mentoring

Chapter 4: International OB: Managing across cultures

Assignment 3:Use an accepted conceptual framework to analyse the culture of a given organization.

What would you suggest that could be done in practical terms to change the culture to ensure that it is

productive and healthy

Assignment 4: In todays global village, expatriate managers have a comparatively high failure rate on

foreign assignments. Why is this so? What can be done to alleviate this problem?

20-Feb

18:00 to 20:30 Chapter 5: Self-Concept, Personality, Abilities and Emotions

Assignment 5: Rate yourself on the following personality dimensions: self-esteem, self-monitoring,

proactive personality, locus of control, and emotional intelligence.

Provide at least one example to support your assessment for each of these personality concepts.

27-Feb

18:00 to 20:30 Chapter 6: Values, Attitudes and Job Satisfaction

Assignment 6 : Describe the model of Organizational Commitment. Using the criteria in the model

evaluate your commitment to the organization you work / worked for.

5-Mar 18:00 to 20:30 Chapter 7: Social Perception and Attributions

Assignment7 : What is Human Perception? In what way does it have a negative effect on productivity and

human relationships in the workplace? Referring to a model of Perception, how could one overcome these

negative effects.

12-Mar

18:00 to 20:30 Chapter 8: Foundations of Motivation

Assignment 8:Conditions of service and money are the prime motivators in South African industry

and commerce. Examine this statement and evaluate it against the requirements of an effective

motivation theory, then draw your own conclusions and recommendations from this evaluation.

19-Mar

18:00 to 20:30

Chapter 9: Improving Job Performance with Goals, Feedback, Rewards and Positive Reinforcement

Assignment 9 : Outline a model for improving individual job performance in the workplace. Using this

model, apply it to a performance management problem you have encountered in the workplace, with

recommendations for improving individual job performance

26-Mar

18:00 to 20:30 Chapter 10: Group Dynamics

Assignment 10: Apply Tuckman’s five-stage theory of group development to a group to which you belong.

Can you recognize these stages of group development?

2-Apr 18:00 to 20:30 Chapter 11: Teams and Teamwork

Assignment 11: Outline and apply an intervention for improving team and interteam effectiveness

in an organization

9-Apr 18:00 to 20:30 Chapter 12: Individual and Group Decision Making

Assignment 12 : Compare the decision making potential of individuals versus groups.

What are the advantages and disadvantages of each?

Individual Assignments Due

16-Apr

18:00 to 20:30 Chapter 13: Managing Conflict and Negotiation

Assignment 13: Conflict is necessary and desirable in an organization. Evaluate this statement and reach

your own conclusions about the role of conflict in organizational life

23-Apr

18:00 to 20:30 Chapter 14: Communication in the Internet Age

Assignment 14 : Outline a communication model and use it to assess and improve communication

problems that you have experienced in the workplace.

30-Apr

18:00 to 20:30 Class Test Moved to 23 April -- lecture of 23 will be held on 30 April

7-May

18:00 to 20:30 Chapter 15: Influence , Empowerment and Politics

Chapter 16: Leadership

Assignment 15 : What are the main kinds of power exercised by an individual.What influence, positive or

negative, could this have on individuals, groups, communication, relationships, leadership and

organizational goals

Assignment 16: Are leaders born or made? Provide evidence to support your response.

Group Assignments Due

BUSINESS MANAGEMENT

Module: Business Management Module Code: GSOB8BM Lecturer: Martin Challenor Contact: Tel: 082 4144 020 E-Mail:[email protected] ______________________________________________________________

1. MODULE OUTLINE The course introduces a range of issues managers face at the workplace. The course covers the responsibility of managers to shareholders, stakeholders, society and employees. The course offers an introduction to strategic management, leadership, globalisation, ethics, corporate social responsibility, corporate governance, the interpersonal skills of managers, entrepreneurship and the link to strategy, business aspects of the African Renaissance and the world of the chief executive officer. Other selected aspects of management are covered. The 2008 course will include a focus on Aids at the work place.

2. LEARNING OUTCOMES

Learners will possess the knowledge and skills to: • upholds the interests of shareholders, stakeholders, society and employees • participate in a strategic management initiative at their place of employment • offer leadership at their place of employment • initiate and sustain global trade

14-May

18:00 to 20:30 Chapter 17: Creating Effective Organizations

Assignment 17 :As a top manager, what would you do to prevent organizational decline? Be specific.

When should you start?

21-May

18:00 to 20:30 Chapter 18: Managing Change and Stress

Assignment 18: Kurt Lewin talks of unfreezing, change and refreezing. What does this mean and

outline in practical terms how you would apply these concepts to a practical work situation.

• manage their organisation and employees in a way that upholds business ethics, corporate social responsibility and corporate governance

• display interpersonal skills so as to understand staff, inspire staff and minimise staff problems • foster a sense of entrepreneurship at their place of work and in society generally • trade within the context of the African Renaissance • conduct themselves at work in a way befitting of a chief executive officer • effectively manage issues emanating from Aids at the work place. 3. ASSESSMENT

Mark Calculation: Year mark value 50% Examination 50%

Year mark composition: Test (40 %)

Individual Assignments (30%)

Group Assessment (30%)

Examination: This module examination is a 4 hour open book paper

4. RECOMMENDED READING

4.1 PRESCRIBED TEXT

Jones: Gareth R. and George: Jennifer M. Contemporary management Creating value in

organisations. Fourth edition. McGraw Hill International Edition. Boston 2006. ISBN 0-07-30764-3

IF YOU have not got this edition, please do not worry. Please acquire the latest edition.

Additional reading list

I DO not expect students to buy these books. These are the texts from which my lecturers are drawn.

2. Cronje: GJ de J; Du Toit: GS; Marais: A de K; Motlatla: MDC. Introduction to business management sixth edition. Cape Town 2004. Oxford Southern Africa 0 19578129 5

3. Hellriegel: Don; Jackson: Susan E; Slocum: John; Staude: Gavin and associates. Management, South African Edition. 2001. Oxford

Southern Africa. Cape Town. 0 19 571920 4

4. Hitt: Michael; Black: J Stewart; and Porter Lyman W. Management International edition. Pearson Prentice Hall. 2005 Isbn 0-13-124851-0

5. Kinicki: Angelo; and Williams: Brian. Management a practical introduction. McGraw Hill International Edition. New York 2006. Isbn 0-07-310051-X

6. Kirby; David A. Entrepreneurship. McGraw Hill. London 2003.

7. Luiz. John. Editor. Managing business in Africa. Practical management theory for an emerging market. Oxford Southern Africa. ISBN 019 576276 2 Cape Town 2006

8. MacLeod. Guy; and Terblanche: Barrie. Starting your own business in South Africa: 10 the edition. Oxford University Press. Cape

Town 2004.

9. ISBN0 19 578484 7

10. Marx S; van Rooyen DC; Bosch JK; and Reynders HJJ. (Editors) Business management. Second Edition. JL van Schaik. Pretoria

2004. ISBN 0 627 02319 3.

11. Meyer: Edgar; Ashleigh: Melanie; George: Jennifer M. and Jones: Gareth R. Contemporary Managements European edition.

McGraw-Hill Higher Education. London. 2007. ISBN 13 978-0-07-711115-1

12. Naylor: John. Management. Second Edition. Prentice Hall. Harlow. 2004. ISBN 0 273 67321 1

13. Robbins: Stephen P; and Coulter: Mary. Management. Eighth edition. Pearson Prentice Hall. Eighth edition. New Jersey 2005. isbn

0-13-127272-1

14. Robbins: Stephen P; and DeCenzo: david A. fundamentals of management. Essential concepts and applications. Pearson Prentice

Hall. Fifth edition. New Jersey 2005. isbn 0-13-196871-8

15. Rossouw: Deon. Business ethics in Africa. Second edition. Oxford Southern Afrrica. Cape Town 2002. ISBN 0 19 5780825

16. Rue: Leslie W, and Byars: Lloyd L. Management skills and application. McGraw-Hill international edition. Eleventh edition. Boston

2005. ISBN 0-07-111184-0

17. Smit: PJ, Cronje: GJ de J, Brevis: T, Vrba: MJ. Management Principles a contemporary Edition for Africa. Fourth Edition Juta. Cape Town 2007. ISBN.978 0 7021 7295 3

5. ASSIGNMENTS

There are three individual assignments, a group assignment and a test.

Individual assignments

Assignment one

Interview a manager to learn more about his/her world. The person must not be a friend or a relative, or a

business partner and not a customer. The person must not work for the government at any level, nor a

parastatal and must not be a student at the University of KwaZulu-Natal. I am not looking for a report on

the person interviewed, but your interpretation of their world.

Email submission only. 1 000 words maximum. No references, appendices or cross headings.

Submit: March 3

Assignment two

Interview an entrepreneur to learn more about his/her world. The person must not be a friend or a relative,

or a business partner and not a customer. I am not looking for a report on the person you interviewed, but

your interpretation of their world.

Email submission only. 1 000 words maximum. No references, appendices or cross headings.

Submit: April 23

Assignment three

Interview a person involved in international trade to learn more about his/her world. The person must not

be a friend or a relative, or a business partner and not a customer. I am not looking for a report on the

person you interviewed, but your interpretation of their world.

Submit: May 10

The interviews will be marked according to this schedule: Insight into their world 20

Reflection of their world 20 Business sense 20 Maturity 10 Thought 10 Martin’s discretion 20

100%

Group presentation

Choose a business that the group wants to buy or open. Write up an association of agreement

document. The agreement would set out the basis on which you work together in the business.

Cover such issues as people leaving the business, new people coming in, death, disputes, initial

contributions and purpose of the business. Also write out a supporting business plan. Explain the

steps you would undertake to select the business venture that suits your group. I am looking for

research on the industry, references to justify your decision, and how you would finance your

operation. Give an indication of staff, profits and losses, assets and liabilities. Many partnerships

fall apart. Tell me why your group would succeed.

Please do not list the benefits of a CC as opposed to a PTY LTD. Please be very wary of presenting me with

a business that one of the group members has already set up. I will argue that little learning took place. This

cannot be a business that is already trading, and cannot be a report on the experiences of a person in the

group.

Length: Approximately 20 A4 pages, apart from references, exhibits, financial statements. This is not an

academic assignment, but a business plan, but I still want a bibliography. Each member of the group must

include a one page CV.

Please consult the text by MacLeod.

In marking this work, I will sit partly as a bank manager and ask the question: would I lend this client the

amount of money they have asked for? My answer to this question will influence the mark you will get.

Bank managers look for viability and the personal qualities of the business people.

Marking schedule: Strength of association of agreement 30 Thought 10 Understanding of the industry 10 Appreciation of tasks 10 Feasibility 20 Visual and presentation quality 10 Martin’s discretion 10 100%

Please note:

The School penalties will be applied for late submission of assignments as follows: 10% for the first week or part thereof and 15% for the second week or part thereof. Any later submissions will not

be marked. Students who for valid reasons are unable to submit on time must supply proof for the late submission, the work will be marked subject to a maximum cap of 50%.

Any form of plagiarism, unacknowledged sources and cut and paste are offences and will incur mark penalties which may include a mark of zero, and possible disciplinary action.

6. DISCUSSION TOPICS

Week Topic Presenter/s

One Tuesday February 5

Introduction

Introduction to the course, assignments and goals

Two Tuesday February 12

A first look at strategic management

Three Tuesday February 19

Managers in society

Responsibilities of managers to shareholders, employees, customers,

stakeholders and society

the creation of meaning for managers

classes within a capitalist society

towards a definition of management

Four Tuesday February 26

A new interpretation

A new interpretation of the role of managers - the end of plan, lead,

organise and control

management in a changing environment

industry and product life cycle

Boston Consulting Group Matrix

Five March 4

At the top: where the CEO sits

A reflection on the view from the top: the world of the CEO

decision-making in management

Six March 11

Interpersonal demands on managers

Interpersonal skills of managers

emotional intelligence

organisational conflict and politics

political action within an organisation

communication

Seven March 18

Leadership

Eight March 25

Peters and Waterman: eight points

Managers of the future: autocratic or democratic

Nine April 1

Globalisation and management

Ten April 8

Entrepreneurship

The role of entrepreneurs, intrepreneurs and the link to strategy

Eleven April 15

Business with Africa

Twelve April 22

Back to strategy

Competitive Advantage

Thirteen April 29

Ethics, corporate social responsibility and

corporate governance

Fourteen May 6

Strategic cohesion - control

selected management topics Aids

Fifteen May 13

Group presentations

Sixteen May 20

Group presentations

ECONOMICS FOR MANAGEMENT

Module: Economics for Management

Module Code: GSOB8EM

Lecturer: Dr Mihalis Chasomeris

Contact: Tel: 031 260 25 75

E-Mail: [email protected]

Room 113, GSB, level 1

___________________________________________________________________________

1. MODULE OUTLINE

Economics is the study of scarcity, the continuous confrontation between unlimited wants and limited

resources. This module is designed for learners who have had modest or no exposure to economics –

“the science of choice”1. The primary aim of the course is to provide learners with a wide, and

sufficiently solid, foundation in economic principles, so as to enable learners to apply this theory within

a practical business setting. The module covers a broad spectrum of issues, ranging from firm level to

economy-wide concerns. The contact sessions provide guidance and enhance understanding of the

core economic concepts. Emphasis is placed on the application of economic theory to contemporary

domestic issues and policy formulation in South Africa.

2. LEARNING OUTCOMES

Learners will possess the knowledge and skills to:

use macroeconomic concepts and tools to measure the performance of an economy

be able to use microeconomic concepts and tools to measure the performance of markets

use economic concepts and tools to improve the performance and profitability of the firm

show how market structure affects market behaviour

contribute to policy debates on various contemporary economic issues

source, graph and interpret trends in economic data

use economic theory to improve decision making

3. ASSESSMENT

Mark Calculation: Year mark value 50% Examination 50%

Year mark composition: Test (40%)

Individual Assignment (30%)

Group Assessment (30%)

Examination: This module examination is a 4 hour open book paper

4. RECOMMENDED READING

4.2 PRESCRIBED TEXT

Essentials of Economics, 7th International Edition

Bradley Schiller, American University

ISBN: 978-0-07-128348-9

Copyright year: 2009

“Essentials of Economics is the market leader for the one-semester survey course. In just

about 400 pages, it provides a solid introduction to the core concepts of economics with an

emphasis on real-world examples and current events. Essentials has earned its popular

success because, unlike other books on the market, it is free of the abstract and complex

theory that requires more time than this course allows. Instead, the text is clean and concise,

with many examples of significance to students today, including Headlines and Policy Perspectives that use current events to help illustrate the topics discussed. This real-world

policy emphasis is a distinctive feature of Schiller’s text and is integral to its dominance of

the survey text market.”2

In addition to the prescribed text, short handouts (for example, statistical tables and readings

dealing with topical issues) may be provided at contact sessions. Be prepared for each contact

session. Prepare by completing the prescribed readings and any required written work. The topics

covered in the module, as well as the details of the prescribed reading, are set out below. All the

material is examinable.

5. ADDITIONAL READING AND RESOURCES

If you find a particular topic problematic, it might be helpful to try a different text for an alternative

approach or a different explanation. To this end, students may wish to consult:

Mohr, P., Fourie L., and Associates (2003) Economics for South African Students (3rd edition) Pretoria: JL van Schaik.

Haydam, N., (2002) The Principles of Macroeconomics (Second Edition) Pretoria: JL van Schaik.

Sloman, J. Economics (5th edition). New York: FT Prentice Hall.

In a module of this nature, it is a good idea to read business newspapers and magazines such as The

Economist, Forbes and Fortune. For a domestic perspective, it would be useful to read article from

the Weekly Mail and Guardian, FIN Week or Financial Mail. A wide range of publications can also be

accessed via the Internet. International sources include:

Resources for Economists (http://econwpa.wustl.edu/EconFAQ/EconFAW.html)

The Economist (http://www.economist.com)

CNN Financial News (http://cnnfn.com)

A good starting point for sites relating to domestic economic issues is:

South African Internet Resources (http://www.polity.org.za/lists/sanet.htm.#Research), which provides links ranging from Community-Based Organisations to the South African Reserve Bank.

Another good website dealing with domestic industrial and trade issues is: The South African Trade and Industrial Policy Secretariats website: (http://www.tips.org.za).

Statistics South Africa (http://www.statssa.gov.za)

Other potentially useful sites include:

The Mail & Guardian (http://www.mg.co.za)

Independent Newspapers (http://www.independent.co.za)

South African Financial Forum (http://www.finforum.co.za)

South African Government Sites (http://www.polity.org.za/gnuindex.html)

Financial Mail (http://www.fm.co.za)

A good website dealing with international trade, finance and development issues, is the United

Nations Centre for Trade and Development’s website:

(http://www.unctad.org).

6. ASSIGNMENTS

You will be expected to submit 1 individual assignment for this module.

Topic 1 Due date: Please see Assessment Calendar

South Africa suffers from the dual problems of considerable unemployment and shortage of skills at the

same time. Discuss the pros and cons of allowing skilled foreign immigrants to practice their professions in

South Africa, considering characteristics of the domestic labour market.

OR

Topic 2 Due date: Please see Assessment Calendar

Addressing South Africa’s high and persistent unemployment levels is among the government’s top

priorities (ASGISA, 2007). Discuss the characteristics of South Africa’s unemployment and two specific

policy measures that the government has adopted to deal with the problem.

Word limit: 1500 - 2000 words (excluding bibliography and appendix).

Show your word count on the assignment.

You will be expected to complete 1 group task for this module.

Topic 1. Monetary Policy Due date: Please see Assessment Calendar

(i) Compare and contrast the views of the Keynesian and monetarist schools of thought on monetary policy: its purpose in the economy, its effectiveness and the way it should be applied.

(ii) Present a structured argument concerning whether or not inflation targeting is an appropriate monetary policy framework for South Africa.

(iii) Compare the effects of inflation targeting in South Africa since its implementation with those in two other countries (one developing and one developed), which also use inflation targeting.

OR

Topic 2. General Macroeconomic Policy Due date: Please see Assessment Calendar

The five macroeconomic objectives that can be used to measure the performance of an economy are:

a) Economic growth b) Full employment c) Price stability d) Balance of payments stability e) Equitable or socially acceptable income distribution.

Analyse how these five macroeconomic objectives can be met most effectively using a combination of

monetary and fiscal policy in South Africa.

Word limit: 5000 words (excluding bibliography and appendix).

Show your word count on the assignment.

All assignment must be typed. A 12-point font size should be used with 1.5 spacing. You need to

show that you have at least made use of the library and the internet. Suggested outline:

Title

Introduction

Body:

a) Economic growth b) Full employment c) Price stability d) Balance of payments stability e) Equitable or socially acceptable distribution of income.

Conclusions

References

Appendix

Please note:

The School penalties will be applied for late submission of assignments as follows: 10% for the first week or part thereof and 15% for the second week or part thereof. Any later submissions will not be marked. Students who for valid reasons are unable to submit on time must supply proof for the late submission, the work will be marked subject to a maximum cap of 50%.

Any form of plagiarism, unacknowledged sources and cut and paste are offences and will incur mark penalties which may include a mark of zero, and possible disciplinary action.

7. DISCUSSION TOPICS

Dates TOPIC & PRESCRIBED READING

FROM SCHILLER, 2009

Presenter/s

INTRODUCTION TO ECONOMICS

24/07 (Thursday)

24/07 & 31/07

31/07

Chapter 1 The Challenge of Economics

Chapter 2 The US Economy (SA Economy)

Chapter 3 Supply and Demand

MICROECONOMICS

7/08

14/08

21/08

30/08

(Saturday 8:30-1pm)

(2 Lectures, Video)

4/09

Chapter 4 Consumer Demand

Chapter 5 Supply Decisions

Chapter 6 Competition

Chapter 7 Monopoly

Chapter 8 The Labour Market

Chapter 9 Government Intervention

(Please study Chapter 9 before the video on 30/08)

MACROECONOMICS AND INTERNATIONAL TRADE

11/09

18/09

25/09

2/10

9/10

16/10

23/10

30/10

Chapter 10 The Business Cycle &

Chapter 11 Aggregate Supply and Demand

Chapter 12 Fiscal Policy

Chapter 13 Money and Banks

Chapter 14 Monetary Policy

Chapter 15 Economic Growth

Test

Chapter 16 Theory and Reality

Chapter 17 International Trade

Exams 7-22 November

HUMAN RESOURCES AND INDUSTRIAL RELATIONS

HUMAN RESOURCE MANAGEMENT AND INDUSTRIAL RELATIONS COURSE: GSOB 8HR (MBA 1)

2008

General Information

Lecturers: Norman Adendorff Les Owen

Tel: (work) 031-7003151 (work) 031-7003151

(cell) 083-2597949 (cell) 083-4433143

Prescribed Human Resources Management

Textbooks:

Noe RA; Hollenbeck JR; Gerhart B & Wright PM:

Human Resource Management 6th Edition, McGraw-Hill

Industrial Relations

Erasmus, BJ; Nel PS

South African Employment Relations, Theory and Practice

6TH Edition Van Schaik Publishers

Optional Recommended Human Resources Management in South Africa by P. Grobler

Textbook: 3rd Edition - Thomson Cengage

Duration: 16th July 2008 to 29th October 2008 inclusive. (Timetable attached).

Time: Wednesday evenings: 18h00 to 20h30.

Attendance: Attendance is expected but please advise if unable to attend.

Evaluation:

Class Assessment Individual Assignment 30% IR

Group Assignment 30% HR

Class Test (Closed Book) 40% HR & IR

Year-end Examination: (open book)

This course is entitled “Human Resource Management and Industrial Relations”. Because of the

severe time limitations (40 hours only of contact time), it has been necessary to divide the

programme into two equal parts.

The first set of lectures will focus on the Industrial Relations (IR) component and the lecturers will

cover the key strategic issues such as the employment relationship, employment law, collective

bargaining, law of unfair dismissal, comparative IR systems and the effects of globalisation on the

South African labour market.

The Human Resources (HR) Management component will specifically cover:

The Role and Function of HR

The Acquisition and retention of Staff

Performance Management and Change Management

Leadership

Reward and Remuneration

Strategically Managing the H.R Function

The emphasis will be on a shift from operational to the strategic managing of the HR and IR

function within a rapidly evolving business environment.

Assignment Evaluation

There will be two (2) assignments; one an individual assignment, comprising a ten-page essay; the

second being a group assignment. The purpose of these assignments is intended to give the

student the opportunity to research, and read more widely, on the nominated topics.

Criteria used for evaluating assignments will include some or all of the following:

Content and depth/breadth of coverage.

Integration of material.

Grasp and insight.

Clarity and insight.

References

General – presentation, use of visual aids where appropriate, typing and overall

attractiveness.

Dates for the completion of these assignments will be as follows:-

Group Assignment Please see Assessment Calendar

Individual Assignment Please see Assessment Calendar

Class Test Please see Assessment Calendar

Please note: no extension on hand-in date will be considered for ANY reason

DEGREE OF LATENESS PENALTY TO FINAL MARK

Day 1 - Day 7 10% Subtracted

Day 2 – Day 14 15% subtracted

15 Days and Beyond At discretion of Lecturer, capped at 50%

COURSE TIMETABLE

Human Resources and Industrial Relations – GSOB 8HR (MBA1)

DATE LECTURE SUBJECT LECTURER

IINNDDUUSSTTRRIIAALL RREELLAATTIIOONNSS

July 16 1 IR Overview & the Employment Relationship NA

23 2 Labour Legislation NA

30 3 Broad Based Black Economic Empowerment LNO

August 06 4 BEE – 2 x Guest Speakers LNO

13 5 Employment Equity NA

20 6 Law of Unfair Dismissal NA

27 7 Case Law (Landmark Judgements) LNO

September 03 8 Collective Bargaining & Negotiation Skills LNO

HHUUMMAANN RREESSOOUURRCCEESS

10 9 The Role & Function of Human Resources NA

17 10 Reward and Remuneration NA

24 11 Public Holiday -

October 01 12 Pay Structuring – Guest Speaker NA

08 13 Performance Management LNO

15 14 Leadership LNO

22 15 Class Test NA/LNO

29 16 Strategically Managing the HR Function LNO

16 lectures x 2.5 hours = 40 hours

PRESCRIBED READING -

INDUSTRIAL RELATIONS

(South African Employment Relations – Theory and Practice)

P.S. Nel, B.J. Swanepoel et al

Chapter Compulsory

Y/N Title

Lecture

No. Lecturer

1 Y Introducing the Fundamentals of Employment

Relations 1 NA

2 Y The Employment Relations Role Players & Stake

Holders 1 NA

3 Y

2ND Part

The Development of Employment Relations in

South Africa – Sections 3. 5, 3.6, 3.7 1 NA

4 Y Core Labour Legislation 2 NA

5 Y Other Legislation in South Africa 2

5 NA

6 Y Collective Bargaining and Negotiations 8 LNO

7 Y Industrial Action and Strike Handling 2 NA

8 Y Organisation - Level Mechanisms and Processes 6 NA

9 Y Industrial Democracy, Participation &

Cooperation General -

10 Y Human Resource Perspective H/R

Section NA

PRESCRIBED READING -

HUMAN RESOURCE MANAGEMENT

(Gaining a competitive advantage)

Noe – Hullenbeck – Gerhart – Wright – McGraw Hill

Chapter Compulsory

Y/N Title

Lecture

No. Lecturer

1 Y HR Management – Gaining a Competitive

Advantage 8 NA/Guest

2 Y Strategic HR Management 8 NA/Guest

3 N The Legal Environment – equal employment

opportunity and safety 2

Covered in

IR

4 N The Analysis and Design of Work N/C -

5 Y Human Resource Planning and Recruitment 9 NA

6 Y Selection and placement 9 NA

7 Y Training N/C -

8 Y Performance Management 13 LNO

9 Y Employee Development N/C -

10 N Employee Separation and Retention N/C -

11 Y Pay Structure Decision 12 NA/Guest

12 Y Recognising Employee Contribution with Pay 10 NA

13 N Employee Benefits N/C -

14 N Collective Bargaining and Labour Relations 7 Covered in

IR

15 Y Managing HR Globally 16 LNO

16 Y Strategically Managing the HRM function 16 NA/LNO

INDIVIDUAL ASSIGNMENT – Choose one (1)

Topic only

Question 1

a) With the aid of a diagram, illustrate and discuss the main elements of the Labour Relations Act No. 66 of 1995

b) Thereafter with reference to the diagram you developed fully discuss the implications of the major elements on the employment relationship

OR

Question 2

Assume that you have just been appointed to the position of Human Resources Manager for a newly

established manufacturing business that will be producing component parts for the motor industry.

Develop a comprehensive RECRUITMENT, SELECTION AND PLACEMENT STRATEGY for the Company for

the following categories of staff

a) Unskilled and semi-skilled factory workers b) Skilled Artisan/Engineering staff, admin and office staff and mid management c) Senior Staff

Detail what processes, procedures and safeguards you will put in place in order to successfully recruit, select

and place into your company competent and qualified employees.

GGRRAADDUUAATTEE SSCCHHOOOOLL OOFF BBUUSSIINNEESSSS

MBA 1 Human Resources and Industrial

Relations

Course No.: GSOB8HR 200

GROUP ASSIGNMENT

Read the following two judgements:

Avril Elizabeth Home for the Mentally Handicapped v CCMA & Others [2006] JOL 17623 (LC)

and

Sidumo & another v Rustenburg Platinum Mines Ltd & Others (2007) 12 BLLR 1097 (LAC)

24 (2)

Now indicate the effect both judgements will have on the holding of disciplinary hearing at

the workplace.

GGrraadduuaattee SScchhooooll ooff BBuussiinneessss

MBA 1 Human Resources and Industrial

Relations

Course No.: GSOB8HR 2008

ASSIGNMENT INSTRUCTION

1) The group and individual assignments must be completed and submitted on the

dates as outlined in the Assessment Calendar.

PLEASE NOTE: No extension on the hand-in date, for whatever reason, will be

considered.

2) Late submission will incur the following penalties:

DEGREE OF LATENESS PENALTY TO FINAL MARK

Day 1 - Day 7 10% Subtracted

Day 2 – Day 14 15% subtracted

15 Days and Beyond At discretion of Lecturer, capped at 50%

3) Assignments should not be less than ten (10) and no more than fourteen (14) typed A4

pages.

4) Pages should be presented in 1½ line spacing in a common type font, such as Arial or

Times New Roman and a type size of 12 pt.

5) Assignments must include an Executive Summary and a full Bibliography, including all

Internet references.

6) All quotes are to be fully acknowledged!

7) The individual assignment will carry a weighting of forty percent (30%) towards the

attainment of a D.P. Certificate.

MANAGEMENT INFORMATION SYSTEMS

MIS COURSE OUTLINE 2008

WEEK DATE

TOPIC STUDY MATERIAL

GROUP RESEARCH

TOPICS/CASE STUDIES

1

15th July 2008

Introduction to Course.

Overview of Strategy

Concepts and

Framework

2

22nd July 2008

Information Systems in

Business

“Business Driven

Information Systems”

Chapter 1

The impact of IT on

traditional business location

paradigms in South Africa

Cases in Chapter 1

3

29th July 2008

Strategic Decision

Making

“Business Driven

Information Systems”

Chapter 2

The need for Business

Process Management in

South Africa

Cases in Chapter 2

4

5th

August 2008

E-Business

“Business Driven

Information Systems”

Chapter 3

Suggest how e-business can

revolutionise the business

model of a SA organization

Cases in Chapter 3

5

12th August 2008

Ethics and Information

Security

“Business Driven

Information Systems”

Chapter 4

Corporate Governance in

SA with particular reference

to IT

Cases in Chapter 4

6

19th August 2008

IT Architectures

“Business Driven

Information Systems”

Chapter 5

The state of open source in

South Africa

Cases in Chapter 5

7

26th August 2008

Data Resource

Management

“Business Driven

Information Systems”

Knowledge Management in

Chapter 6 South African organisations

Cases in Chapter 6

8

2nd September 2008

Networks,

Telecommunications &

Wireless Computing

“Business Driven

Information Systems”

Chapter 7

How could the use of RFIDs

assist in World Cup 2010?

Cases in Chapter 7

9

9th September 2008

Supply Chain

Management

“Business Driven

Information Systems”

Chapter 8

The role of SCM in time-

based competition

Cases in Chapter 8

10

16th September 2008

Customer Relationship

Management

“Business Driven

Information Systems”

Chapter 9

IT‟s contribution to

Relationship Selling in South

Africa

Cases in Chapter 9

11 23rd

September 2008 Enterprise Resources Planning & Collaboration Systems

“Business Driven

Information Systems”

Chapter 10

Best practice in ERP

systems – relevance for

South Africa

Cases in Chapter 10

12 & 13

30th

September 2008

7th

October 2008

Group Assignment

Presentations

14

14th October 2008

Systems Development

“Business Driven

Information Systems”

Chapter 11

Cases in Chapter 11

15 21st

October 2008 TEST

Chapters 1 to 11 of

“Business Driven

Information

Systems”/”Information

Systems Project

Management” Olsen

Open Book

16

28th October 2008

Project Management &

Outsourcing

“Business Driven

Information Systems”

Chapter 12/“Information

Systems Project

The relevance of Change

Management for IT Projects

in South Africa

Management” Olsen Cases in Chapter 12

Important Dates

1 18th August 2008

Individual Assignments

hand-in to Admin

Written document plus individual

PowerPoint presentation in electronic

format

2 29th September

Group Assignments

Hand-in to Admin

Written document signed by each

Group Member who participated plus

PowerPoint presentation in electronic

format

3 30

th September &

7th October

Group Assignment

Presentations

Presentation of Group Assignment

PowerPoints – each Group Member

to present a component of the

Assignment

4 21st October Test Open book

Assessment Weightings

1 Test Open Book 40%

2 Individual

Assignment

Document +

PowerPoint 30%

3 Group

Assignment

Document +

PowerPoint 30%

Individual Assignment

Background:

In his book “The Future of Management”, Gary Hamel discusses the new challenges of the volatile

environment facing 21st Century businesses:

As the pace of change accelerates, more and more companies are finding themselves on the wrong side of the change curve

Deregulation along with the de-scaling effects of new technology, are dramatically reducing the barriers to entry across a wide range of industries

Increasingly companies are finding themselves enmeshed in “value-webs” and “ecosystems” over which they have only partial control

The digitization of anything not nailed down threatens companies that make their living out of creating and selling intellectual property

The Internet is rapidly shifting bargaining power from producers to consumers

Strategy life cycles are shrinking

Plummeting communication costs and globalization are opening up industries to a horde of new ultra-low-cost competitors

Given this, Hamel suggests that organisations face three difficult challenges:

1) Dramatically accelerating the pace of strategic renewal in organisations, large and small (“Little can be said with certainty about the future except this: sometime over the next decade, your company will be challenged to change in a way for which it has no precedent”.)

2) Making innovation everyone’s job, every day. (“In a world where strategy life-cycles are shrinking, innovation is the only way a company can renew its lease on success”.)

3) Creating a highly engaging work environment that inspires employees to give the very best of themselves. (“There seems to be something in modern organisations that depletes

the natural resilience and creativity of human beings, something that literally leaches these qualities out of employees during daylight hours.”)

Required:

• Select a South African organisation with which you are familiar (or have access to), which has actively embraced management information systems/information technology.

• Using information where possible from personnel in the organisation, and other sources, including a study of the industry in which the firm operates, evaluate:

– How the organization rates on these challenges versus their major competitors – Unpack the issues contributing to the situation, using basic root cause analysis – Evaluate the effectiveness of the organisation‟s information technology/MIS in

contributing to the organisation‟s readiness to meet these challenges

Prepare a recommendation for the executive of this organization for utilizing IT/MIS as an enabler for meeting these challenges, and helping it remain competitive over the next decade.

Your assignment should be presented in the form of a written document, as well as an electronic

version of the document, and a PowerPoint presentation summarizing the top-line results of your

research together with your key recommendations.

Group Assignment

Background

Service delivery by Government has been criticized in recent months particular as it affects the poor and

lower income categories, living in rural, peri-urban and urban areas.

Although Government has articulated coherent strategies in many of these areas of concern, there

appear to be deficiencies in most caused by ineffective service delivery „on the ground‟ including the

areas of:

• job creation • health (particular focus on HIV/AIDS and provision of antiretrovirals) • education • crime • the justice system • housing • poverty relief • provision of social benefits • provision of basic infrastructure – power, water, sewerage etc.

Required

Your group is required to look holistically at these issues and their interrelationships, and evaluate the

limitations and root causes contributing to poor service delivery, in at least three of the above.

Then you are required to review latest developments in IT which could be leveraged to provide innovative

self-sustaining models to:

- enhance service delivery in terms of optimizing the supply chains involved. - create opportunities for employment - ensure that the value chain rewards participants in an equitable manner - enables services to reach the consumer at lowest cost and within significantly shortened

cycle times. Prepare recommendations for the design of these models, and a strategy going forward.

Develop a series of pilot projects that should be embarked on to give effect to your recommendations,

setting out the key activities for each, a projection of timeframes, and a broad-based analysis of

anticipated costs.

You should also do a risk analysis for each project, providing risk ratings and mitigating action plans for

each risk identified.

Your group assignment should be presented in the form of a written document, as well as an electronic

version of the document, and a PowerPoint presentation summarizing the top-line results of your

research together with your key recommendations.

Your Group will also be required to make a presentation to the class.