Total No. of Questions : 6] [Total No. of Pages : 4 [3775] - 104 M.B.A. 104 : STATISTICAL & QUANTITATIVE METHODS (Sem. - I) (2008 Pattern) Time : 3 Hours] [Max. Marks : 70 Instructions to the candidates : 1) Hand writing should be neat & clear. 2) Question No. 1 & Question No. 4 are compulsory. 3) Answer any one question from Question No. 2 and 3 and answer any one question from Question No. 5 and 6. 4) Use of electronic calculators and statistical tables are allowed. 5) Figures to the right indicate full marks. Q1) a) State the merits and demerits of Median. [5] b) For the data about the heights of boys and girls studying in a college [5] Boys Girls Number 375 85 Avg. height 67.5 64 Variance 10 6 i) Which group has more consistent heights? ii) What is combined standard deviation of the heights? c) Probability that a man will be alive 5 years hence is 0.35 and probability that his wife will be alive 5 years hence is 0.42. Find the probability that 5 years hence [5] i) Only wife is alive. ii) Exactly one of them is alive. iii) None of them is alive. d) In a certain factory turning out rator blades there is a small chance 1 400 for any blade to be defective. The blades are supplied in a packet of 10. In 100 packets find the expected number of packets containing [5] i) No defective. ii) Atleast 2 defectives. P583 P.T.O.
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Total No. of Questions : 6] [Total No. of Pages : 4
[3775] - 104M.B.A.
104 : STATISTICAL & QUANTITATIVE METHODS
(Sem. - I) (2008 Pattern)Time : 3 Hours] [Max. Marks : 70Instructions to the candidates :
1) Hand writing should be neat & clear.2) Question No. 1 & Question No. 4 are compulsory.3) Answer any one question from Question No. 2 and 3 and answer any one
question from Question No. 5 and 6.4) Use of electronic calculators and statistical tables are allowed.5) Figures to the right indicate full marks.
Q1) a) State the merits and demerits of Median. [5]
b) For the data about the heights of boys and girls studying in a college [5]
Boys Girls
Number 375 85
Avg. height 67.5 64
Variance 10 6
i) Which group has more consistent heights?
ii) What is combined standard deviation of the heights?
c) Probability that a man will be alive 5 years hence is 0.35 and probabilitythat his wife will be alive 5 years hence is 0.42. Find the probability that5 years hence [5]i) Only wife is alive.
ii) Exactly one of them is alive.
iii) None of them is alive.
d) In a certain factory turning out rator blades there is a small chance 1400
for any blade to be defective. The blades are supplied in a packet of 10.In 100 packets find the expected number of packets containing [5]i) No defective.
ii) Atleast 2 defectives.
P583
P.T.O.
Q2) a) Estimate X2 when X
1 = 58 & X
3 = 52.2 for the data given below. [8]
X1 = 55.9 X2 = 51.48 X3 = 56.1
σ1 = 2.25 σ 2 = 4.3 σ3 = 4.4
r12
= 0.578 r13
= 0.581 r23
= 0.974
b) Give various measures to find association of attribute and find associationbetween tea drinkers & smokers. 73 are tea drinkers out of 88 people.Out of 43 smokers 3 are non tea drinkers. [7]
Q3) a) A set of examination marks is approximately normally distributed witha mean of 75 marks & standard deviation of 5. If top 5% of the studentsget grade A and bottom 25% get grade F. What is the marks of lowest Aand highest F. [8]
b) Find correlation between husbands age (Y) and wife’s age (X) from thefollowing data
X 29 18 22 27 27 28 21
Y 36 23 28 28 31 35 25 [7]
Q4) a) The wholesale company has three warehouses from which supplies aredrawn for four retail customers. The company deals in a single product,the supplies of which at each warehouse are [8]
Ware house No Supply (units) Customer No. Demand units
1 20 1 152 28 2 193 17 3 13
4 18Conveniently total supply at the ware houses is equal to total demandfrom the customer. The following table gives the transportation costsper unit shipment from each ware house to each customer.
Ware house Customer
1 2 3 4
1 3 6 8 5
2 6 1 2 5
3 7 8 3 9
Determine the allocation to minimize overall transportation cost.
[3775] -104 2
b) Solve the following game [7]
Player B
b1
b2
b3
b4
b5
a1
3 5 4 9 6
Player A a2 5 6 3 7 8
a3
8 7 9 8 7
a4
4 4 8 5 3
c) Modern Bakery keeps the stock of the popular brand of cake. Previousexperience indicates the daily demand as given below.
Daily demand 0 10 20 30 40 50
Probability 0.02 0.19 0.16 0.45 0.13 0.05
Estimate average balance stock, if the owner of the bakery descides tomake 30 cakes every day. Use following random numbers
47, 88, 15, 91,57, 67, 11, 54, 60, 89 [5]
Q5) a) The past experience shows that the number of copies of a book in demandare between 25 and 30 copies. Some agency purchases such unsold copiesfor Rs. 35. The vendor purchases the copies at Rs. 83 each and salesthem at Rs. 110 each.
Find the number of copies to be kept in stock using EMV criteria ifprobability of demand are known as
Demand 25 26 27 28 29 30
Probability 0.05 0.10 0.30 0.32 0.16 0.07 [8]
b) Find the quantity of each type of chair to be produced to maximize profit
x → Quantity of chairs of type A
y → Quantity of chairs of type B.
using following constraints
6x + 4y ≤ 3600, 2x + 4y ≤ 2000, 4.6x + 4y ≤ 3600, x ≤ 500, y ≤ 400x, y ≥ 0. [7]
[3775] -104 3
Q6) a) In a railway marshalling yard goods train arrive at a rate of 30 trains perday. Assuming that the inter arrival time follows an exponentialdistribution and the service time distribution is also exponential with anaverage 36 minutes calculate the following
i) Mean queue size
ii) Average time the train spends in yard.
iii) Probability that queue size exceeds 10.
iv) Probability that system is idle. [8]
b) The Head of the department has five jobs A, B, C, D, E & fivesubordinates V, W, X, Y, Z. The number of hours each man would taketo perform each job is as follows.
V W X Y Z
A 3 5 10 15 8
B 4 7 15 18 8
C 8 12 20 20 12
D 5 5 8 10 6
E 10 10 15 25 10
Find the optimum allocation of jobs to the subordinates. [7]
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[3775] -104 4
Total No. of Questions : 7] [Total No. of Pages : 1
[3775] - 105M.B.A. - I
105 : LEGAL ASPECTS OF BUSINESS
(2008 Pattern)Time : 3 Hours] [Max. Marks : 70Instructions to the candidates :
1) Q.No. 1 is compulsory.2) Attempt any 3 questions from remaining questions.3) Figures to the right indicate full marks.
Q1) a) Define contract. Explain essentials of valid contract. [15]b) Explain the meaning of Free consent and explain the circumstances when
the consent is not free. [10]
Q2) Explain in detail legal provisions relating to rights of unpaid seller. [15]
Q3) What is negotiable instrument? What are the various types of NegotiableInstrument. [15]
Q4) What is Memorandum of Association? Explain the contents of Memorandumof Association. [15]
Q5) Define Consumer. Explain rights of consumers. [15]
Q6) Define Digital signature. Explain its importance in todays world. [15]
Q7) Write short notes (Any 3) [15]
a) Trade mark & designs.
b) Caveate Emptor.
c) Holder & Holder in due course.
d) Duties & liabilities of Agent & principal.
����
P584
Total No. of Questions : 7] [Total No. of Pages : 1
[3775] - 106M.B.A.
(106) BASICS OF MARKETING
(Sem. - I) (2008 Pattern) (Backlog)Time : 3 Hours] [Max. Marks : 70Instructions to the candidates :
1) All questions carry equal marks.2) Solve any five questions.
Q1) Discuss various approaches to marketing in detail. Also explain the concept -“Marketing Myopia”.
Q2) Explain the significance of Segmentation, Targeting and Positioning (STP)strategies in marketing.
Q3) “Buyers behaviour is unpredictable, yet it is worth studying” - Give youropinion. Also discuss various factors that influence Consumer BuyingBehaviour.
Q4) Describe various types of Marketing Organisations in detail & explain theirsuitability.
Q5) Define marketing. Compare traditional marketing & modern marketingconcepts & explain any 2 core concepts of marketing.
Q6) What is the significance of designing right marketing mix & altering it fromtime to time? Explain with the help of suitable examples.
Total No. of Questions : 6] [Total No. of Pages : 2
[3775] - 404
M.B.A.
SERVICES MARKETING
(404 A) : Marketing Specialization
(2008 Pattern) (Sem. - IV)Time : 3 Hours] [Max. Marks :70Instructions to the candidates:
1) Q.1 is compulsory.2) Attempt any Three questions out of remaining questions.
����
Q1) a) Motivating Employees to Care for the Customer : The Case ofHospitals
Hospital patients have enough problems with their illness not toconfront poor service as well. Bernard J Lachner, president of Evanston(III). Hospital, underscored the problem.
Whether the physician, the house staff or the nurse, the waiter, x-ray or emergency room, the admitting clerk is rude; the maid whobumps the bed while cleaning: the parking-lot attendant who is lessthan helpful when the lot is full; the cafeteria that turns away visitors;the pharmacy that has limited hours for outpatients - all of this suggeststhat hospitals operate for their own convenience and not that of thepatient, his family and friends.
Hospitals today are turning to guest-room programs to train andmotivate Physicians, nurses and other employees in hospitality. Radford(III). Community Hospital is among the latest of several hospitals toadd a further wrinkle-a “guaranteed services” program. Radford set upa fund of $10,000 out of which they pay patients who have a justifiedcomplaint ranging from cold food to overlong waits in the emergencyroom. The “hook” is that any money not paid out of the fund at theend of the year is divided among the hospital’s employees. This planhas added a tremendous incentive for the staff to treat the patients well.If there are one hundred employees and no patients have to be paid bythe end of the year, each employee gets a $100 bonus. In the first sixmonths, the hospital had to pay out only $300 to patients. [15]
������
Questions :1) Explain the role of service Employees in achieving better customer
satisfaction in Hospital Marketing.2) Discuss the concept of ‘Service Profit Chain’ with the help of
above mentioned example.3) Discuss some important issues related to Hospital/Healthcare
marketing.b) Explain ‘SERVQVAL’ model of service quality. [10]
Q2) a) Compare Goods & services. [5]b) Give classification bases for services. [5]c) Explain the concept ‘Goods-Services Continuum’. [5]
Q3) a) “Pricing of services is more challenging than pricing of goods” Do
you agree? Justify your answer. [8]b) Suggest some techniques to manage demand variations in ‘Public
Transport Services’. [7]
Q4) a) Explain the role & importance of Physical Evidence in Services
Marketing. [8]b) How will you design Servicescape (Physical Evidence) for Travel &
Tourism office? [7]
Q5) Explain the process of ‘Complaints Handling’. Can this process be used as
a tool to improve the customer satisfaction? Quote suitable examples. [15]
Q6) Write short notes on (any two) : [7.5 Marks Each]a) Waiting Time Management.
b) Online channels for service delivery.
c) Self-service Technologies.
d) Services Marketing Triangle.
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���������
Total No. of Questions : 7] [Total No. of Pages : 1
[3775] - 408
M.B.A. (Sem. - IV)
LABOUR WELFARE (404 E)
(HRM Specialisation)
(2008 Pattern)Time : 3 Hours] [Max. Marks :70
Instructions to the candidates:
1) Question No. 1 is compulsory.
2) Attempt any three questions from the remaining.
����
Q1) a) Describe the various theories of labour welfare [15]b) “There is close relationship between labour welfare and productivity”.
Do you agree with the statement? Justify your stand. [10]
Q2) Describe the structure and functioning of ILO. [15]
Q3) Critically examine the need and importance of WPM in labour Welfare.[15]
Q4) Explain the role of Non-statutory welfare agencies in labour welfare withexample. [15]
Q5) Discuss in detail the impact of Industrialisation on countries like India.[15]
Q6) Describe the health and welfare provisions under the Factories Act 1948.[15]
Q7) Write short notes on any three : [15]a) Local self-government and labour welfare.b) Concept of workers education.c) Industrial Hygiene.d) Corporate social responsibility.e) ILC.
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Total No. of Questions : 7] [Total No. of Pages : 1
[3775] - 409
M.B.A.
404 F : INTERNATIONAL BUSINESS OPERATIONS
(2008) (Sem. - IV)Time : 3 Hours] [Max. Marks :70
Instructions to the candidates:
1) Attempt any 5 questions.
2) Figures to the right indicate full marks.
����
Q1) Explain the advantages and limitations of Inhouse manufacturing &outsourcing manufacturing. [14]
Q2) What is Benchmarking? What are the different provisions regardingBenchmarking in international operations. [14]
Q3) ‘Global logistics plays a very crucial role in international operations’. Justify.[14]
Q4) Explain the various factors that must be considered for location ofinternational business unit. [14]
Q5) How does technology get transferred at global level? How it is beneficial ininternational operations? [14]
Q6) Explain the impact and influence of international operations on the R&Dactivities of an enterprise. [14]
Q7) Write notes on (any 2) : [14]a) Planning in international operations.b) The Toyata way.c) HR practices in international operations.
����
Total No. of Questions : 9] [Total No. of Pages : 2
[3775] - 410
M.B.A.
(405 A) MARKETING STRATEGY AND RELATIONSHIP MARKETING
Time :3 Hours] [Max. Marks : 70Instructions to the candidates:
1) Answer any five questions.3) All questions carry equal marks.
P575
Q1) Define strategy. Explain corporate, business and functional level strategies.
Q2) Explain strategic HRM. What strategies should be adopted for stability andgrowth of any organisation.
Q3) Elaborate, in detail on line recruitment and quality of work life.
Q4) Write a detailed note on “Executive compensation”.
Q5) Explain the process of competency mapping. Define key terms involvedthere in.
Q6) “Voluntary Retirement Scheme”––––– A boom or a curse to employees.Discuss.
Q7) Write short notes on : (Any two)
a) Campus placement.
b) Work-Force Diversity.
c) Human side of mergers and acquisition.
d) WTO and Labour standards.
e) Turn around strategies.
# # # #
Total No. of Questions : 7] [Total No. of Pages : 2
[3775] - 66M. B.A. - IV
(408 C) COMPUTER SPECIALIZATION - BUSINESS APPLICATIONS (2005 Pattern)
Time :3 Hours] [Max. Marks : 70
Instructions to the candidates:1) Questions 1 & 7 must be answered.2) Attempt any 4 from remaining.3) Draw neat diagrams. Neat diagrams carry marks.4) State your assumptions clearly.
P576
Q1) a) A Trading Company is engaged in selling electronic goods, State wide.Company proposes to computerise Marketing activities and needsfollowing reports using computer database.
i) Productwise sales analysis - area wise.
ii) Customer wise sales analysis - area wise.
iii) Productwise sales analysis - State level.
The company has 5 areas in the State, for the purpose of productsdistribution. Draw report layouts, and Explain how to prepare thesereports. [15]
b) State the importance of sales analysis. [5]
Q2) Explain importance of material rejection analysis in a factory. [10]
Q3) Draw a DFD to describe the process of monthly salary computation in acompany. [10]
Q4) Discuss how to maintain inventory of food and other consumables in a 3 Starhotel. [10]
P.T.O.
Q5) State the process of preparing P&L account report using computer database.[10]
Q6) Design a layout of patient’s bill, to be given to the IPD patient, at the time ofdischarge. Give the list of files required to process the bill. [10]
Q7) Write short notes : (any two) [10]
a) FIFO.
b) Expense analysis.
c) Capacity requirement planning for equipment.
d) Employee appraisal.
# # # #
[3775]-66 -2-
Total No. of Questions : 3] [Total No. of Pages : 3
Time :3 Hours] [Max. Marks : 70Instructions to the candidates:
1) Answer any Two cases.2) All questions carry equal marks.
P577
Q1) Case - 1HANSA TRACTOMOTIVE LTD.
The Hansa tractomotive Limited at Delhi contracted with Kay JeeHydraulics Ltd. Bombay for the supply of two filtering and transfer machines.The following terms and conditions were agreed upon between therepresentives:Price per unit = Rs. 12,500 F.O.R. BombayDelivery = 10-12 weeks after receipt of buyer’s confirmed order.Payment = 60 days after despatch of material under the New Bill Marketing
scheme.Accordingly, Hansa raised a purchase order and sent two copies of the
same to Kay Jee which the latter acknowledged without any change.The machines were completed by Kay Jee within the stipulated delivery
period and sent to Hansa but instead of shipping via Rail, Hansa’s designatedcarrier, Kay Jee despatched the consignment by Express Roadlines by truck.As per terms of contract, the hundi was raised for the invoiced amount byKay Jee which was signed/accepted by Hansa.
En-route to Delhi, the truck collided with an incoming tractor trailer androlled over an embankment resulting in total loss of the consignment.
When Malhotra, the buyer with Hansa contacted Naik, the sales managerwith Kay Jee regarding the loss-in-transit, the former was told by the later,“the machines were sold F.O.R. Bombay and the title passed to Hansa at thattime. The responsibility of filing claim with the carrier, therefore, is certainlynot ours (Kay Jee’s).
“But you did not route the consignment by the carrier designated by us”argued Malhotra.
“Our intention was to save Hansa freight cost and provide delivery bythe faster mode of transport” Justified Naik.
P.T.O.
“And you had no approval from us” stressed Malhotra.“The very fact” explained Naik, “that you (Hansa) signed the Hundi and
accepted the lorry receipt from our representative implies that you acceptedthe change”.“Signing the hundi does not mean we altered the terms of delivery. Terms ofpayment and terms of delivery are two separate issues” pleaded Malhotra.“Yes”, interrupting said Naik, “but they are related........”(The discussion went on each side trying to justifying their action without anyultimate result).a) How do you react to the situation cited above?b) Whose responsibility is to file claim with the carrier?c) What are the merits and demerits of the F.O.R. (place of despatch) and
F.O.R. (destination) point? [35]
Q2) Case - 2DECKOR INDIA LIMITED
“Here is a list of our suppliers sir”. said Marwha while pushing the sourceregister infront of Mr.R.P.Singh, the newly joined purchase executive.Mr. Marwha, the purchase officer had been looking after the purchase forquite some time as the post of purchase manager had not been filled. Thereasons for this were not known in the department.
Singh went through the names and instructed Marwha to call the suppliersone by one so that he could talk to them. He gave Marwha a week to arrangemeetings @ 3 to 4 suppliers a day.
“Some of these you can meet just now, sir!” said Marwha.“Just now!”“Yes, Sir! The owners/proprietors/partners of many firms are also our
own employees. I have only to run around the shops and offices and getthem here”.
“Are you serious”?“Very much sir. Here are few examples : Out requirements of auto-
parts are being met by the supervisor working in our autoshop. A unionleader owns workship and does the subcontract work for us. Stationery isbeing supplied by our head clerk. An accountant owns two four wheelerswhich are regularly retained by the company to collect and deliver materialsfrom/to suppliers’ plants and transporters’ godowns. Gaskets and plasticcaps are being supplied by an employee in the grinding section. A purchaseassistant has put up a plating shop in the name of his brother and invariablyjobs are routed to him for surface treatment. Same way a number of other
[3775]-67 -2-
examples can be given. Should I call some of them now?”Interrupting “My God!”“Why sir! what happened”?“Things seem to be in more mess than, I imagined. Don’t you know,
Mr. Marwha that buying from the employees is against the basic principles ofscientific purchasing”?
“But this has been buying policy all along” argued Marwha.“Please leave this register here Mr. Marwha” said Singh, “and I shall let
you know what is to be done!”(Marwha leaves)
Singh studied the register in details and wrote a long confidential memoto the Managing Director.a) Do you, like the purchase executive, subscribe to the views that employees
should not be the suppliers of the company?b) Draft a memo to M.D. against the current policy?c) How can the existing policy be reversed without causing bitterness?
[35]Q3) Case - 3
ARCTIC INDIA LIMITEDMr. Mullick, is a material manager with Arctic India Limited, a medium
sized engineering firm engaged in the manufacture of domestic appliances.Over the last few years, Mr. Mullick has developed very intimate relationswith his suppliers. On the day of marriage of his sister, one of his supplierspresented to him a costly gift, a VCR. The policy regarding the gifts in thepolicy manual of the company reads, “Gifts beyond Rs 200 should not beaccepted”. His plea with the supplier that can’t accept the gift makes thesupplier snub him “Is Malti only your sister. She is my sister as well. And Iam giving this gift to my sister.” Mr. Mullick is confused. If he does notaccept the gift, the supplier will create a scene. And if he accepts, there isof course going to be the problem.a) Analyse the situation and suggest the best course of action for Mr.Mullick
to follow.b) Is the policy on gifts properly framed?c) What course of action on the part of Mr.Mullick would have prevented
this? [35]
# # # #
[3775]-67 -3-
Total No. of Questions : 5] [Total No. of Pages : 1
[3775] - 68M.B.A.
(408 E) LABOUR LAWS & OTHER LAWS (2005 Pattern)
Time :3 Hours] [Max. Marks : 70]
Instructions to the candidates:1) Question No. ‘1’ is compulsory.2) Attempt any three questions from the rest.3) Figures to the right indicate max marks for that question.
P578
Q1) a) Explain in detail the procedure for registration under contract labourAct. [15]
b) Enumerate the provisions for working hours for shops under shops Act.[10]
Q2) Describe the procedure for certification of standing orders. [15]
Q3) What are the provisions regarding constitution of District Forum and itsjurisdiction under consumer Protection Act? [15]
Q4) What are the Principles of Natural Justice? Explain any three in detail. [15]
Q5) Write short notes on any three : [15]
a) TDS.
b) Out worker.
c) Shop Act License.
d) Applicability of IE (so) Act.
# # # #
Total No. of Questions : 7] [Total No. of Pages : 1
Instructions to the candidates:1) Question No. 1 is compulsory.2) Attempt any FOUR out of remaining.3) All questions carry equal marks.
P579
Q1) Niramay Industries (P) Ltd. is engaged in the production of a range of Fruitjuices. Because of stiff competition in the market, it is facing lot of problems.Design a suitable promotion mix for its revival.
Q2) Discuss various factors influencing pricing decision.
Q3) What is packaging? Give its purpose and types.
Q4) Discuss the various types of wholesalers and the functions that they perform.
Q5) Write a detailed note on Extended P’s of marketing.
Q6) What are the different stages of Product Life Cycle (PLC)? Describe suitablemarketing strategies for various stages of PLC.
Q7) Write short notes : (any two)
a) Online marketing.
b) Warehousing.
c) Retailing.
d) Advertising.
# # # #
Total No. of Questions : 8] [Total No. of Pages : 2
Instructions to the candidates:1) Answer any five questions.2) All questions carry equal marks.
P588
Q1) State the scope of Operations Management and explain contributions madeby crossby and Taguchi in the development of Production Management.
Q2) Describe the characteristics of Project Production and Batch Production.Q3) a) Explain the strategic importance of location decisions.
b) Discuss the principles of layout.
Q4) a) Explain the importance of production planning and control in amanufacturing organization.
b) Describe with example how a Project Network is crashed.Q5) a) Explain the importance of maintenance Management.
b) Describe the concept of TPM.Q6) A manufacturer of perfume has automated process of sealing the filled bottle
with cap. To monitor quality of the process, samples are drawn and a countis made of number of defective caps per batch. The table below providedetails of number of defective caps in the last ten batches. Assume the batchsize is 100.Batch Number Number of defects
1 122 83 114 145 126 237 078 109 1610 6
P.T.O.
a) What type of control chart would you recommend for controlling qualityof cap fitting process.
b) Compute the relevant parameters for the chart and plot the data in thechart.
c) Is the process in control? If not revise control chart by recomputing thechart parameters.
Q7) Explain the concept of standard time. Describe how standard time can bedetermined by carrying out work sampling study.
Q8) Write notes on any two of the following :
a) Mass customization.
b) PERT.
c) Theory of constraint.
d) Process mapping.
# # # #
[3775]-204 -2-
Total No. of Questions : 7] [Total No. of Pages : 2
[3775] - 302M.B.A.
(302) MANAGEMENT CONTROL SYSTEMS (2008 Pattern) (Sem. - III)
Time :3 Hours] [Max. Marks : 70
Instructions to the candidates:1) Question no. 7 is compulsory.2) Attempt any four questions from the remaining.3) All questions carry equal marks.
P591
Q1) “The Balanced score card fosters a balance between otherwise disperatestrategic measures in an effort to achieve goal congruence”. Discuss andbring–out the cause and effect relationship among measures.
Q2) What is a Budget? What are the types of Budget? Explain the importance ofBudgetary Control as a Management Control Tool.
Q3) What do you understand by Responsibility Centre? Describe various typesof Responsibility Centres giving relevant examples.
Q4) What do you understand by Goal Congruence? Give examples and explainproblem of Goal congruence faced by multidivisional companies at differentlevels.
Q5) Explain the concept of ‘Audit’. Discuss various methods and functions ofaudit with suitable examples.
Q6) Write short notes : (Any two)
a) Management Audit.
b) Profit Centres.
c) Grissinger’s Cybernetic Paradigm.
d) Strategic Planning.
P.T.O.
Q7) A business unit produces and sells 3 products viz. P, Q and R. Annual datafor the products is as follows :-
Product P Q R
Quantity (Units) 10,000 25,000 35,000
Units Selling Price – Rs 18 10 30
Unit Variable Cost – Rs 16 6 22
Total Annual Fixed Costs are Rs. 2,10,000. When these costs are apportionedon the basis of total quantity, product P shows a loss of Re. 1 per unit.You are required to advise the management –a) Should product P be discontinued?b) If Product P is discontinued, how many more units of Product Q should
be sold to maintain the same amount of aggregate profit?c) If profit of Rs. 2.50 per unit is desired on product P, What should be its
selling price?
# # # #
[3775]-302 -2-
Total No. of Questions : 7] [Total No. of Pages : 2
[3775] - 303M.B.A.
MARKETING MANAGEMENT SPECIALISATION(303 A) : MARKETING RESEARCH
(2008 Pattern) (Sem. - III)Time :3 Hours] [Max. Marks : 70Instructions to the candidates:
1) All questions carry equal marks.2) Question no. 7 is compulsory.3) Answer any 4 questions from Q. 1 to Q. 6.4) Use of non programmable electronic calculator is allowed.
P592
Q1) Define Marketing Research. State its applications in marketing mix.
Q2) Discuss with examples various types of Research Designs.
Q3) What is secondary data? Explain its merits and demerits. State varioussources of secondary data.
Q4) Discuss following tools of data analysis with their application in MarketingResearch:
a) Conjoint Analysis.
b) Multidimentional scaling.
Q5) The car manufacturer has collected data regarding three different cars andhousehold income of car owners. The data is presented in the table shownbelow. The manager wants to test whether the preferences of buying a cardiffer according to the house hold income.
a) State the Null & Alternative Hypothesis.b) Calculate the expected frequencies.
P.T.O.
[3775]-303 -2-
c) Test the Hypothesis and draw the inference.Table : Car Income Group (Rs. Lakhs) Model 3-4 4-5 5-6 6-7 7 onward Total Nano 23 24 33 23 12 115 Wagon–R 11 17 35 15 10 88 i 20 7 12 15 7 6 47 Total 41 53 83 45 28 250(Given Chi-square value for g d.f. at 5% level of significance is 15.5)
Q6) Write short notes : (Any two)
a) Ethics in Marketing Research.
b) Marketing Intelligence system.
c) Factor Analysis.
Q7) “LOOK GOOD” is planning to launch its new concepts centres targeted atthe urban population. The company offers complete make-over services. Asthe concept is new in the Indian context the company wishes to assess thefeasibility and acceptance by the prospects. Prepare a “Marketing ResearchProposal” to be submitted to the C. E. O. of “LOOK GOOD”. (Make andstate the necessary assumptions).
# # # #
Total No. of Questions : 7] [Total No. of Pages : 1
[3775] - 307M.B.A.
(303 E) LABOUR LAWS - I(2008) (Sem. - III)
Time :3 Hours] [Max. Marks : 70
Instructions to the candidates:1) Answer any five questions.2) All questions carry equal marks.3) Support your answers with suitable examples if necessary.
P595
Q1) Explain Welfare Provisions under Factories Act, 1948.
Q2) Elaborate Health and Safety provisions under Shop and EstablishmentsAct,1948.
Q3) Explain the procedures for fixing and revising of minimum wages underM. W, Act, 1948.
Q4) Define ‘Wage’ and explain any five deduction under P. W. Act, 1936.
Q5) Elaborate on ‘Available surplus’ ‘Allocable surplus’, ‘Set-ON’ and ‘Set-OFF’under Payment of Bonus Act, 1965.
Q6) Explain salient provisions and objectives of Gratuity Act, 1972.
Q7) Write short notes on : (Any two)
a) Health provisions under factories Act.
b) Objectives of minimum wages Act,1948.
c) Eligibility for gratuity.
d) Concept of Bonus.
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Total No. of Questions : 7] [Total No. of Pages : 1
[3775] - 313M.B.A.
INDUSTRIAL RELATIONS(304 E) (2008) (Sem. - III)
Time :3 Hours] [Max. Marks : 70
Instructions to the candidates:1) Attempt any five questions.2) All questions carry equal marks.
P599
Q1) Define term Industrial Relations and explain various approaches to IR.
Q2) Explain various functions of Trade Union and impact of globalization on T.U. Movement in India.
Q3) Discuss Government machinery to resolve Industrial disputes.
Q4) What is ‘Workers participation in management’ and, what are its pre-requisiteand benifits?
Q5) Discuss in detail the impact of globalization and Info Technology on IR inIndia.
Q6) a) What is collective Bargaining.
b) What are the essential conditions for success and causes for failure ofcollective Bargaining.
Q7) Write short notes :
a) Salient features of Ind. Emp, Act, 1946.b) Works committee and structures of T. U.c) Types.d) Industrial Relations Democracy.
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Total No. of Questions : 8] [Total No. of Pages : 1
[3775] - 315M.B.A.
MARKETING MANAGEMENT SPECIALIZATION(305 A) : Distribution and Retail Management
(2008 Pattern) (Sem. - III)
Time :3 Hours] [Max. Marks : 70Instructions to the candidates:
1) Attempt two questions from Section - I and Three questions from Section - II.2) All questions carry equal marks.
P600
SECTION - I
Q1) Define “Marketing Channel”. Discuss intensive selective & exclusivedistribution strategies with the help of suitable examples.
Q2) Discuss the concept, importance and functions of wholesaling.Q3) Explain the need and functions of distribution channels. Compare the channels
used for Consumer products and Industrial products with the help of suitableexamples.
SECTION - II
Q4) Discuss the concept, Importance and Functions of retailing. In brief compareIndian vs. Global Retail Senario.
Q5) Explain the salient features of store administration, with special reference tostore inventories and display.
Q6) “The success of retail chain is mainly depend on their efficient supply chainmanagement”. Justify with suitable example.
Q7) Discuss the different factors affecting store layout.Q8) Write short notes on any two :
a) Electronic Payment System.b) Channel Performance Evaluation.c) Retail Location.
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Total No. of Questions : 7] [Total No. of Pages : 2
[3775] - 40M.B.A. (Sem. - III )
COMPUTER SPECIALISATION(304 C) : Relational Database Management Systems
Time :3 Hours] [Max. Marks : 70
Instructions to the candidates:1) Question No. 1 is compulsory.2) Solve any five from Q No. 2 to Q No. 7.3) Figures to the right indicate full marks.
P850
Q1) Normalise the following upto 3NF. [20]ABC India Ltd
Sales Invoice
Customer Code : Inv. No. : _______ Customer Name : Date : Address :
Query –1) Find all suppliers who supply ‘Notebooks’.2) Find all suppliers from ‘Nagpur’ who supply ‘Spring Files’.3) Find out all suppliers with qty more than 500.4) Find out all items supplied by supplier with supplier no. ‘S01’.5) Find out total weight of consignment of shipment no. ‘1256’.
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[3775]-40 -2-
Total No. of Questions : 8] [Total No. of Pages : 1
[3775] - 55M.B.A.
404 B : INDIRECT TAXATION (2005 Pattern)
Time :3 Hours] [Max. Marks : 70
Instructions to the candidates:1) Attempt any five questions.2) All questions carry equal marks.
P851
Q1) Explain the following terms under The Central Excise Act, 1944.a) Self removal procedure.b) Physical control procedure.c) Duty payment under protest.d) Job work.
Q2) Define the term Assessable value based on normal price under the Excise Actand also discuss its various components.
Q3) What do you mean by show cause notice? Discuss the importance of showcause notice.
Q4) a) Briefly discuss the provisions relating to exemptions available for smallscale units under The Central Excise Act, 1944.
b) Discuss the provisions under the Service Tax Act regarding payment oftax and filing of returns.
Q5) Discuss with the help of suitable illustrations the following taxable services :a) Construction (Residential & Industrial).b) Renting of commercial property.c) Travel agent.d) Cost Accountant.
Q6) Explain the salient features of Levy of Service Tax.Q7) a) Discuss the procedure of registration of dealer under VAT.
b) Discuss the provisions of Tax Audit under VAT.
Q8) Discuss the impact on VAT liability in following cases.a) Works contract.b) Form E–1 not obtained.c) C–Form not received.
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Total No. of Questions : 8] [Total No. of Pages : 1
Time :3 Hours] [Max. Marks : 70Instructions to the candidates:
1) Answer any five questions.2) All questions carry equal marks.
P852
Q1) Explain all functions of Materials Management from Forecasting to Scrapdisposal. State the relation of Materials Management with Supply ChainManagement.
Q2) State the basis of ABC, VED and FSN analysis. Explain with an illustrativeexample, how FSN analysis is carried out in an Organization and benifits fromthe analysis.
Q3) a) Explain the advantages of Material Requirement planning system overEOQ method.
b) State the meaning and basis of Master Production Schedule. Explain inbrief role of Master Production Schedule in MRP system.
Q4) What is negotiation in context of purchasing. Describe generic steps involvedin negotiation process for purchase of high value capital equipment from alocal supplier.
Q5) a) Explain how does global saurcing helps in efficient management of thesupply chain.
b) Outline an approach to increase inventory turnover ratio with an example.Q6) Explain the importance and functions of stores from logistics perspective.Q7) a) Explain a methodology to carry out value analysis.
b) Discuss the relationship between stores layout and material handlingsystem.
Q8) Write notes on any two of the following :a) EOQ with discounts.b) Trade off between customer service and cost.c) Concept of ERP.d) Components of Supply Chain Management.
2) Attempt any two questions from Section I and Section II each.
3) Figures to the right indicate full marks.
4) Use of simple calculator is allowed.
Q1) What are the accounting concepts and conventions? Name them and explainany two accounting concepts in detail. [10]
SECTION - I
Q2) "Cost may be classified in a variety of ways according to their nature andthe information needs of management". Explain and discuss the statementgiving examples of classifications required for different purposes. [15]
Q3) Define standard costing. Discuss budgetary control and distinguish it fromstandard costing. [15]
Q4) Distinguish between : [15]
a) Normal and abnormal idle time.
b) Time keeping and time booking.
c) Avoidable and Unavoidable cause of labour turnover.
Q5) Write short notes on (any three) : [15]
a) Management Accounting.
b) Subsidiary books.
c) Overheads.
d) Break even analysis.
e) Flexible budget.
P581
P.T.O.
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[3775]-102 - 2 -
SECTION - II
Q6) A factory engaged in manufacturing plastic buckets is working at 40%capacity and produces 10,000 buckets per month. The present cost breakup per bucket is as under.
Materials – Rs.20
Labour – Rs.6
Overheads – Rs.10 (60% fixed)
Selling price – Rs. 40
If it is decided to work the factory at 50% capacity, the selling price falls by3%. At 90% capacity, the selling price falls by 5% accompanied by a similarfall in the price of materials. Prepare a statement showing the profits at 50%and 90% capacities and determine the break even points at each of theseproduction levels in sales value and sales volume. [15]
Q7) The following transactions occur in the purchase and issue of material.
April 02 Purchased 40,000 units @ Rs. 4 p.u.
April 20 Purchased 5,000 units @ Rs. 5 p.u.
May 05 Issued 20,000 units.
May 10 Purchased 60,000 units @ Rs. 6 p.u.
May 12 Issued 40,000 units.
June 02 Issued 10,000 units.
June 05 Issued 20,000 units.
June 15 Purchased 45,000 units @ Rs. 5.50 p.u.
June 20 Issued 30,000 units.
Prepare stores ledger account [15]
a) by FIFO method.
b) by LIFO method.
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Q8) The following trial balance was extracted from the books of Mr. Anant ason 31.3.2008.
Particulars Debit CreditRs. Rs.
Capital Account - 1,00,000
Machinery 78,000
Furniture 2,000
Sales 1,27,000
Purchases 60,000
Returns 1,000 750
Opening Stock 30,000
Discount 425 800
Debtors 45,000
Creditors 25,000
Salaries 7,550
Wages 10,000
Carriage Outward 1,200
Provision for bad debts – 525
Rent 10,000
Advertisement 2,000
Cash 6,900
2,54,075 2,54,075
i) Closing stock was valued at Rs. 34,220.
ii) Allow interest on Capital at 10% p.a.
iii) Depreciate Machinery @ 10% p.a.
iv) Provision for bad debts is to be kept at 5%.
v) Mr. Anant has taken goods worth Rs. 5,000 for personal use anddistributed goods worth Rs. 1000 as free samples. [15]
4
Q9) A company has 3 production and 2 service departments. The following arethe totals of overheads of production and service departments.
Total OverheadsRs.
Production departments – A 96,000
B 84,000
C 60,000
Service departments X 28,080
Y 36,000
3,04,080
The expenses of service departments are to be apportioned as follows:
Production dept. Service dept.
A B C X Y
Service dept. X 20% 40% 30% – 10%
Service dept. Y 40% 20% 20% 20% –
Calculate overheads of production departments after distributing theoverhead costs of service departments by both -
a) Repeated distribution method.
b) Simultaneous equation method. [15]
[3775]-102 - 4 -
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Total No. of Questions : 7] [Total No. of Page : 1