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Management Information System

Subject Code: MB0047

Time 2 hrs Total Marks: 140

Credit: 4 credits

Section A- 1 Marks Questions- 50 Questions

1. During 1980s-1990s, which of the following system helped in providing top managementwith critical information at the right time in the right format?

a. Expert systems

b. Executive information systems

c. Strategic information systems

d. Decision support systems

2. ________ computer is the largest in size and the fastest in computing speed.a. Mini

b. Super

c. Mainframe

d. Micro

3. ________ is an online journal that a person stores, posts and publishes on the internet.a. Forums

b. Blogs

c. Wikis

d. RSS (Real Simple Syndication)

4. Which of following computers are kept on desks in various offices, residences, classrooms,departmental stores, showrooms, etc.?

a. Desktop personal computer

b. Notebook computers

c. Personal digital assistant (PDA)

d. Main frame computer

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5. ________ comes under functional classification of management Information systems.a. Providing aid in decision-making

b. Giving necessary support

c. Bringing competitive strategies

d. Generating management related information

6. ________ provides a natural language processing capability to the Knowledge BaseSystem (KBS).

a. Machine readable knowledge base

b. Knowledge base

c. User interface

d. Inference engine

7. Which of the following behavioural factors over expectation was observed in most of theearly intelligent systems implementation?

a. Decision styles

b. Organisational expectations

c. Organisational climate

d. Need for explanation

8. ________ is a very powerful means of managing and controlling various activities anddecision-making processes.

a. Inventory system

b. Control system

c. Information system

d. Manufacturing system

9. In which of the following Scott Morton levels of complexity, IS reconfigured withinbusiness function to reduce costs, improve service?

a. Internal integration

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b. Localised exploitation

c. Business process redesign

d. Business network redesign

10.Which of the following success and failure factors management must be sensitive to thereservations of the employees regarding BPR?

a. IT application

b. Training and education

c. Resistance to change

d. Collaborative environment

11.Which of these following systems facilitate the coordination of material, financial andinformation flows in the supply chain?

a. IS system

b. RFID systems

c. ERP systems

d. SIS system

12.Object modelling generates an ideal model of the business process and must be convertedto a ________ model.

a. Excellent

b. Strategic

c. Real

d. Abstract

13. In which of the following strategy, there can be a delay in fixing the problems leading todisruption of work and causing inconvenience to many?

a. Direct cutover strategy

b. Parallel strategy

c. Pilot strategy

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d. Phased approach strategy

14.________ feasibility measures the practicality of a specified technical solution.a. Operational

b. Economic

c. Technical

d. Schedule

15. In systems design ________ will list out the type of data input, the nature, and the sizeand source documents.

a. Development

b. Output design

c. Input design

d. Testing

16.________ information is used by section officers.a. Operational

b. Decision support

c. Functional Managerial Knowledge

d. Organisational

17. In ________ phase of system selection and acquisition, If the software requiresmodification to enable the business process then it is customised accordingly beforetesting.

a. Definition

b. Short listing of vendors

c. Build

d. Testing

18. ________ e-commerce applications use EDI over the secure virtual private network.

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a. C2C (Customer to Customer)b. C2B (Customer to Business Organisation)c. B2C (Business Organisation to Customer)d. B2B (Business Organisation to Business)

19. The ________ team is also responsible for planning and jointly testing theimplementation.

a. Developmentb. Consultingc. Testingd. Management

20.ERP's main goal is to ________ data and processes from all areas of an organisationa. Duplicateb. Manipulatec. Integrated. Create

21.________ system aids in tracking changes to inventory, activating order, invoices andother documents required for smooth business transactions.

a. Analytical CRM systemsb. Supply Chain Management (SCM)c. Enterprise Resource Planning(ERP)d. Electronic data interchange(EDI)

22.Which among the software modules of ERP system includes costing, billing, activitymanagement, time, and expense?

a. Projectb. Financialsc. Manufacturingd. Human resources

23.Which of the following function help an organisation go live with their new system, withproduct training, workflow and improve ERP's use in the specific organisation?

a. Support servicesb. Process preparationc. Consulting servicesd. Customisation services

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24.________ focuses on researching on how the human brain does work and how humanbeings imagine.

a. Cognitive scienceb. Roboticsc. Natural interfacesd. Artificial intelligence

25. The components of an ________ system include software modules and knowledge base.a. Expertb. Decision supportc. Neural Networksd. Artificial intelligent

26. ________ programme is concerned with processes of knowledge related to a specificproblem.

a. User interfaceb. Explanationc. Rapid restructuringd. Inference engine

27. ________ models are used to determine optimal resource allocation.a. Mathematicalb. Non-linear programmingc. Linear programmingd. Verbal28. In ________ business model a customer act as seller, a business firm act as buyer.a. C2C: Customer to Customerb. C2B: Customer to Business Organisationc. B2B: Business Organisation to Businessd. B2C: Business Organisation to Customer

29.Which of the following business model provides a marketing platform where buyers andsellers can meet to exchange information, negotiate and place order for delivery ?

a. Online Serviceb. Transaction Processc. Content Sellingd. Online Marketing

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30.The ________ is a website dedicated to a specified class of items where focus is oninformation about the items.

a. Forumsb. Blogsc. Wikisd. Portal

31.________ is conducted on telephone network using speaker phones.a. Voice conferencingb. Video conferencingc. Electronic meetingd. Mobile conferencing

32.________ makes use of groupware technology on Internet platform for faster responseprocessing.

a. E-Communicationb. E-businessc. E-commerced. E-collaboration

33.________ is responsible to make viewer analysis in terms of visits to website, areasvisited and business.

a. Web administratorb. Web analystc. Web developerd. Web designer

34.Which of the following decision are based on certain rules and methods guidelines?a. Programmed decisionb. Non-programmed decisionsc. Complex decisionsd. Rational decision

35.Which of the following analysis helps to understand the significance of variable in decisionmaking and improves the quality of decision making?

a. What if analysisb. Goal seeking analysis

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c. Sensitivity analysisd. Goal achieving analysis

36.The ________ systems are deterministic and rule based, therefore, the design needs tohave limited flexibility.

a. Openb. Expertc. Knowledge-basedd. Closed

37. In which of the following decision making model employed in organisations, supply anddemand should be met and cost associated with that also should be taken into account?

a. Assignment modelb. Transportation modelc. Linear programming modeld. Critical Path Method (CPM)

38.________ manager will always opt for the best and therefore will be enterprising in everyaspect of decision making.

a. Efficiency-orientedb. Achievement-orientedc. Task-orientedd. Quality-oriented39.Which of the following barrier is categorised under people in the organisation ?

a. Securityb. Loss of power of possessionc. Resistance to changed. Storing of knowledge

40. ________ models is used to find out whether the performance is as per the proposedplans and analyse the deviations.

a. Budgetingb. Break-even analysisc. Corporated. Cash budgeting41. In ________ business model a customer act as seller, a business firm act as buyer.

a. C2C: Customer to Customerb. C2B: Customer to Business Organisation

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c. B2B: Business Organisation to Businessd. B2C: Business Organisation to Customer

42.Which of the following business model provides a marketing platform where buyers andsellers can meet to exchange information, negotiate and place order for delivery ?

a. Online Serviceb. Transaction Processc. Content Sellingd. Online Marketing

43.Which of the following analysis helps to understand the significance of variable in decisionmaking and improves the quality of decision making?

a. What if analysisb. Goal seeking analysisc. Sensitivity analysisd. Goal achieving analysis

44.The ________ systems are deterministic and rule based, therefore, the design needs tohave limited flexibility.

a. Openb. Expertc. Knowledge-basedd. Closed

45.Which of the following barrier is categorised under people in the organisation ?a. Securityb. Loss of power of possessionc. Resistance to changed. Storing of knowledge

46. ________ models is used to find out whether the performance is as per the proposedplans and analyse the deviations.

a. Budgetingb. Break-even analysisc. Corporated. Cash budgeting

47.________ survey is the simplest, most inexpensive way to gather customer opinions andpreferences.

a. In-personb. Onlinec. Maild. Telephone

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48.Which among the following job is connected with the implementation of technology in theprojects and coping up with the back office functions?

a. Chief Information Officerb. Chief Executive Officerc. Chief Operating Officerd. Chief Technology Officer

49. ________ is in charge and solely responsible for effective implementation of informationsystem.

a. Chief Information Officerb. Chief Technology Officerc. Chief Executive Officerd. Chief Financial Officer

50. ________ is a way to build a well-rounded IT presentation.a. P2P benchmarkingb. Balanced scorecard methodologyc. Performance evaluation systemd. Off-site back up mechanism

Section B- 2 Marks Questions- 25 Questions

51.Which of the following are the reasons for the importance of MIS in business?1. Globalisation of businesses2. Strategic and end user support3. Business Intelligence4. Humongous amount of data processinga. Options 1 & 2b. Options 1 & 4c. Options 2 & 3d. Options 1 & 3

52.Consider the below mentioned statements.1. MIS assembles, processes, stores, retrieves, evaluates, and disseminates information.2. With the help of modern arithmetic, statistics or simulation, MIS can predict business

trends using historical data as a base.

State True or False:

a. 1-True, 2-Trueb. 1-False, 2-Falsec. 1-True, 2-Falsed. . 1-False, 2-True

53.Which of these following options are the special features of object modelling ?1. Polymorphism

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2. Inheritance3. Encapsulation4. Neural network

a. Options 1 & 2b. Options 1 & 4c. Options 2 & 3d. Options 1 & 3

54.Consider the below mentioned statements.1. Information system implementation involves several problems of different magnitudes.2. System implementation should be halted even while facing several problems.


a. 1-True, 2-Trueb. 1-False, 2-Falsec. 1-True, 2-Falsed. 1-False, 2-True

55.Consider the below mentioned statements.1. The use of IT in an organisations strategic planning and application increase the

coordination costs by increasing the costs of accumulating, storing and communicating

information.

2. The performance of an enterprise are affected by changes in the standard of the product,environmental controls, restrictions on entry to the market, and trade barriers.



56. Which of the following options are competitive advantages that an organisation can seek?

1. Sustainable2. Functional3. Profitable4. Contestable


57.Which of the following options are the tools used by organisations to reengineer businessprocess.

1. Technology enabled engineering2. Collaborative environment

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3. Clean state redesigning4. IT application


58.Consider the below mentioned statements.1. In re-engineering the existing IS analysed using its program code manually or using

software.

2. A business process is a set of activities undertaken by the organisation to accomplish aneconomic activity.



59.Consider the below mentioned statements.1. The strategic plan of the organisation is to be mapped to the MIS strategic plan.2. The choice of information technology is both a strategic business decision and a financial

decision.



60. In designing a system, the ________ and ________ needs are listed separately andclearly.

a. Resource, qualityb. Technical, informationc. Resource, informationd. Technical, quality

61.Which of these following are the major issues involved in organisation for development ofMIS?

1. Underestimating the complexity in the business systems.2. Maintenance of MIS service level at an appropriate level3. Lack of administrative discipline in following the standardised systems and procedures.4. Whether the MIS function should be centralised or a decentralised activity.

a. Options 1 & 2b. Options 2 & 4c. Options 2 & 3

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d. Options 1 & 362.Consider the below mentioned statements.1. The functional information generated yearly aids in understanding trends and facilitates

comparison with respect to time.

2. Organisations use functional managerial information in planning, budgeting, andcontrolling the operations of the function.



63.The major issue in organisation for development of MIS is allocation of ________ and________ resources.

a. Hardware, softwareb. Implementation, maintenancec. Software, maintenanced. Hardware, implementation

64.Consider the below mentioned statements.1. Many organisations outsource IS development to reduce development cost, acquire a

superior quality software and trim down the requirement for internal IS specialists.2. Operational information may cut across functional boundaries of the organisation.


a. 1-False, 2-Falseb. 1-True, 2-Truec. 1-True, 2-Falsed. 1-False, 2-True

65.An ERP system can be implemented by large manufacturing houses to ________ and________ enterprises .

a. Small, mediumb. Medium, startupc. Large, startupd. Small, large

66.Consider the below mentioned statements.1. CRM system is incapable of acquiring its customers interaction with competitors.2. Service oriented architecture decreases the organisations agility and flexibility to serve

quickly changing customer needs and face intense competition.


a. 1-True, 2-Trueb. 1-False, 2-False

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c. 1-True, 2-Falsed. 1-False, 2-True

67.Which among the following are the advantages of SCM System?

1. Improves speed to market2. Improved customer service3. Improves the accuracy of order processing4. Lower costs

a. Option 1 & 2b. Option 2 & 3c. Option 1 & 3d. Option 1 & 4

68.Expert system software package includes ________ programmes and ________programmes.

a. User interface, explanationb. Interface engine, rapid restructuringc. Explanation, testersd. Rapid restructuring, user interface

69.Consider the below mentioned statements.1. Software as a Service (SaaS) is software delivery model where the application including

database is installed on the data centre owned by the service providers.

2. If internet gets disconnected then SaaS application can be used.State True or False:


70. ________ and ________ are the basic subjects of robotics.a. Hardware, softwareb. Implementation, maintenancec. Software, maintenanced. Engineering, physiology

71.Consider the below mentioned statements:1. By examining how IT organisations allocate scarce resources, it is possible to infer what

their priorities are.

2. By comparing actual money spent versus the budgeted amount, along with the cost of full-time equivalents devoted to each process family, an enterprise can arrive at the

percentage of resources allocated to each group.State True or False:

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a. 1-True, 2-Trueb. 1-False, 2-Truec. 1-False, 2-Falsed. 1-True, 2-False

72.Which among the following does the CIO needs to do for the IT organisation to beeffective?

1. Deliver and implement new systems2. Managing IT assets and infrastructure3. Re-skill the IT organisation4. Delivering operational services


73.Consider the below mentioned statements:1. Attribute defines the object behaviour and is also referred to as procedures.2. The contents of distributed database are periodically copied into other locations.



74.Which among the following are the advantages of Database management system?1. Complex database2. Supports multiple views3. Includes hardware and software start-up costs4. Integrity can be maintained.


75.Consider the below mentioned statements:1. Software control is designed to assure that right data is being processed.2. Check points help in building an audit trial.



Section C

MQP Management Information System

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Applied Theory Questions

(Students need to answer all questions of this section)

Sl.

No.

Questions Marks

1. Elaborate Object Oriented BPRSection No. 4.5

( 10 Marks)

2. Explain the different information types with its users and suitable exampleSection No. 14.5.1

(10 Marks)

3. Read the following case study thoroughly and answer the following questions:Consider the below scenario on BUSINESS ETHICS

From the Greek work ETHOS, the word ETHICS comes into existence in English

language, which means the behavioural pattern of the general people which

includes conduct, character, etc.

The activities of the general people are governed by three laws namely:

a. Personal law or individual law

b. Society law

c. God`s law or nature`s law.

The people activity and the behaviour patterns are decided by any of the three laws

mentioned above and it is seen as right or wrong as per the laws.

However, in the case of business, ethics is referred to as behaviour of the business

people or business activities which should satisfy the society law.

Immoral activities of these business people will be viewed by the society and

recognition is ignored by the society.

Conducting a business with loyalty to the government, nation, society by not doing

any unfair activities such as tax evasion, exhibiting the secrecy of the business to

others which are confidential are some of the behavioural patterns of business

ethics.

Discussion Questions:

If you are a businessman how will you safeguard the secrets of the business? What

are the different types of approaches and explain with an example

Unit No. 15

10 Marks

4

There are two

investment plans in the market whose details are given below based on which you

Particulars Plan A Plan B

Investment in Rs. Million 2.1 2.6

Savings/ gain per year in Rs.

Million = S

0.5 0.75

No. of years savings or gain

would occur = T

7 7

Discount Rate = i 15% 15%

(10 Marks)

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need to decide which investment plan you need to select. Suggest which investment

plan you prefer and why?

Section No. 11.6.3

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FAQ/Unit 1-Understanding MIS/Management Information System

1

Pre Chat FAQs on Unit 1-MIS-MBF203

Prof. Ramya S Gowda

Lecturer, Management and Commerce, SMUDE- Bangalore

1. Necessity and importance of Systems Design in MIS?

-System design is a very important tool because when you are starting business

you are dealing with both monetary and legal aspects. Suppose take an example

of constructing Taj Mahal in the recent age if you dont design and straight away

construct it what =are the impacts of it. : Necessity of MIS is basically for

information which could be the main reason for success hence MIS is a necessity

2. How MIS plays an important role for any manufacturing company in shaping its

business processes? What are d recent developments in MIS?

A: necessity of MIS is basically for information which could be the main

reason for success hence MIS is a necessity

The recent developments of MIS are Electronic commerce M-commerce ERP

Expert systems end user computing systems work group collaborations.

3. What encapsulation?

encapsulation is to include behavior in the same container as data

to include data from an upper layer protocol in a lower layer as in networking

Management information systems provide the management of organization with

information which can be used by the management for decision making. This

deal with how to manage data and information in the organization. In MIS you will

study about. Planning and development, Organization structure, new trends in

MIS.

4. What Is the use of MIS?

It helps in Business process and operations. It helps in Decision making. and

also helps in planning strategies for the competitive advantage

5. Different types of MIS?

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FAQ/Unit 1-Understanding MIS/Management Information System

2

Example for decision support: Clinical decision support system for medical

diagnosis. Other examples include a bank loan officer verifying the credit of a

loan applicant or an engineering firm that has bids on several projects and

wants to know if they can be competitive with their costs.

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FAQ/Unit 2- MIS concepts/Management Information System


Prof. Ramya S Gowda


1. How to study for MIS subject since I am not aware how to go with multiple

question method

--- Mainly you plan on priority

---the major thing you have to do is read the SLM first

---Once you read the SLM or at least over by One unit

---try to attend the MCQs

2. which one of the roles of Information systems (IS) is more important in business

----All the roles of IS are important in business

-----supporting business processes and operations helps to the people to task theprocessing part for example, Big Bazaar, which is a pantaloon company there are

the Customer relations are automated which includes billing

---Decision support by its employees and managers is important because inputs

from the employees are very much important to the company based on which the

decision can be taken.

---Strategies for competitive advantage for the future increase in output and

success. New strategies have to be developed to withstand the growing market

need. So in this way all the three roles are important

3. What the m commerce and the expert systems?

M-Commerce is mobile commerce. where you do trading using your mobile

device or PDA

Expert systems are the knowledge database where automated decisions are

taken by the system. An expert system is software that attempts to reproduce

the performance of one or more human experts, most commonly in a specific

problem domain, and is a traditional application and/or subfield of artificial

intelligence. ex. problem solving area like machine diagnostics. Where mostly

the machine contains all the information about the disease. With little

interference of human experts it can diagnose the patient disease. like ultra

sound and CT scan

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FAQ/Unit 2- MIS concepts/Management Information System

4. What isthe diff between management level systems and strategic level systems?

the term MIS implies for ORDER ARRANGEMENTY and PURPOSE.

strategic information systems helps for support systems

5. is BPR & BPS the same?

Business process re engineering and business process systems its is

business process simplifications. And it is enterprise methodology. It provides

systematic methodology for analysis and design for reengineering A: example

for example management review team. will give what has to be done. The

Enterprise Method is the fundamental way to organize human activity to

accomplish specific tasks. for the next process and whether the work has to

be revamped or scraped and the project team will implement the process

based on the requirement. Different tasks to diff team with a specific goal.

6. management information is the recent development in management

- It was after the industrial revolution that the computers started slowly

replacing the manual labor. MIS plays vital role in our present life of

organization

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FAQ/Unit 3- Strategic Information System/Management Information System


Prof. Ramya S Gowda


1. What is process of product differentiation?

http://docs.google.com/View?id=dgs7q746_29c7gdtsfm

2. What is Strategic Information system?

- A strategic information system (SIS) Is a system that helps companies

change or otherwise alter their business strategy and/or structure. it is

typically utilized to streamline and quicken the reaction time to environment

changes and aid it in achieving a competitive advantage.

3. What is vertical quasi integration and quasi diversification

- Quasi diversification, whereby enterprises cooperate across markets or

across industries in order to leverage their key resources in new areas,

exploiting increased economics of scale and scope in those resources.

Relationships with other firms that were previously not possible due to high

coordination costs or high transaction risk may become feasible.

- Vertical quails-integration, whereby existing relationships with customers and

suppliers can become more tightly coupled

- Outsourcing, whereby activities previously performed with in one enterprise

due to high transaction risk may be shifted to third-party providers, in order to

benefit form the higher production economics, such as scale and

specialization, of those providers

4. What is value chain?

- Value chain is the activities that add certain extra value over and above the

factors and cost of production. It states the structural diversity on selection ofany product.

5. Which level does business scope redefinition belongs to?

- Revolutionary level
http://docs.google.com/View?id=dgs7q746_29c7gdtsfmhttp://docs.google.com/View?id=dgs7q746_29c7gdtsfmhttp://docs.google.com/View?id=dgs7q746_29c7gdtsfm

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FAQ/Unit 4- Business Process Re-engineering/Management Information System


Prof. Ramya S Gowda


1. What is BPR?

Business process reengineering (BPR) is the analysis and redesign of workflow withinand between enterprises.

2. What are the various methods to improve a process

- TQM

- Benchmarking

- Customer focus

- Shorter cycle time

3. What are the advantages of Object oriented methodology over conventional methods?

- Object Oriented Methodology closely represents the problem domain. Because of this, itis easier to produce and understand designs.

- The objects in the system are immune to requirement changes. Therefore, allows changesmore easily.

- Object Oriented Methodology designs encourage more re-use. New applications can usethe existing modules, thereby reduces the development cost and cycle time.

- Object Oriented Methodology approach is more natural. It provides nice structures forthinking and abstracting and leads to modular design.

4. What are the different concepts BPR?

- Database, data mining, and Data warehousing

5. What is OLAP?

Online Analytical processing

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FAQ/Unit 5- MIS Planning and Development Information System/Management Information System


Prof. Ramya S Gowda


1. What is planning

Planning of information systems involves three important steps which completes theprocess. They are Development of long range plans of the system, contents of the

MIS plan, and MIS goals and objectives.

2. What is the strategy for plan achievement?

The different strategic decision designer has to take for the achievement of MIS

goals and objectives have many strategies. They are development strategy, system

development strategy, resources for system development, and manpower

composition.

3. What is prototyping?

Prototyping is a process of progressively ascertaining the information needs,

developing methodology, trying I out on a smaller scale with respect to the data and

the complexity ensuring that it satisfies the needs of the user and assess the

problems of development and implementation.

4. Compare prototyping and life cycle approach

Prototyping approach Life cycle approach

Open system with a high

degree of uncertainty about

the information needs.

Necessary to try out the

ideas, application and

efficiency of the information

as a decision support.

Necessary to control the cost

of the design and

development before the

scope of the system and its

application is fully

determined. Experimentation

is necessary.

User of the system wants to

try-out the system before he

commits the specification and

the information requirements.

The system and application is

Closed systems with little or no

uncertainty about the information

needs. The system remains valid

for a long time with no significant

change. The design would remain

stable. No need to try out the

application of the information as it

is already proven.

Scope of the design and the

application is fully determined with

clarity and experimentation is| not

necessary.

The user is confident and confirms

the specifications and the

information needs.

The system and application is

universal and governed by the

principles and practices.

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FAQ/Unit 5- MIS Planning and Development Information System/Management Information System

highly custom oriented.

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FAQ/Unit 6- Planning and Development Alternatives/Management Information System


Prof. Ramya S Gowda


1. What is the significance of organization information?

We can define organizational information as organizations set up systems and services

that are designed to acquire, share and disseminate information of all kinds, from the

production data from factories to events in the market-place. Information required by a

individual, departments, divisions and functions.

2. Which are the examples of Functional managerial knowledge?

Purchases, sales, production, stocks, receivables, payables, plan performance and target and its

analysis

3. What are the different methods of handling uncertainty?Asking or interviewing, determining from the existing system, analyzing the critical success

factors and experimentation and modeling

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FAQ/Unit 7- MIS organization structure/Management Information System


Prof. Ramya S Gowda


1. What is the first step in planning?

Analysis

2. What is strategic level planning?

Strategic planning is an organization's process of defining its strategy, or direction, and making

decisions on allocating its resources to pursue this strategy, including its capital and people.

3. What is ERP?

ERP is an integration of business management practices and modern technology.

4. What is point of sale?

Point of sale is the physical location where a sale is completed. Usually used as "POS terminal"

to refer to the credit card terminal (equipment).

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FAQ/Unit 8- Trends in MIS/Management Information System


Prof. Ramya S Gowda


1. What are the trends in MIS?

DSS, Neural networks, Expert systems. Robotics, etc.

2. What is DSS?

Decision support systems constitute a class of computer-based information systems including

knowledge-based systems that support decision-making activities.

3. What is AI?

Artificial intelligence is the science and engineering of making intelligent machines, especially

intelligent computer programs. It is related to the similar task of using computers to understand

human intelligence, but AI does not have to confine itself to methods that are biologically

observable.

4. What is NLP?

Natural Language processing (NLP) is a field of computer science and linguistics concerned with

the interactions between computers and human (natural) languages. Natural language

generation systems convert information from computer databases into readable human

language.

5. What is the relation between AI and human intelligence?

* Artificial intelligence (AI), is the use of computers to model the behavioral aspects of human

reasoning and learning. http://www.reference.com/browse/columbia/artifInt
http://www.reference.com/browse/columbia/artifInthttp://www.reference.com/browse/columbia/artifInthttp://www.reference.com/browse/columbia/artifInt

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FAQ/Unit 9- E-Enterprise System/Management Information System


Prof. Ramya S Gowda


1. What is transformation of E-enterprise?

Domestic business to global business.

Industrial manufacturing economy to knowledge-based service economy.

Enterprise Resource Management to Enterprise Network Management.

Manual document driven business process to paperless, automated, electronically

transacted business process.

2. Comparison between conventional design and E-organization

3. What are business models?

Internet technology is creating a universal bench for trade. The business models that together

work in E-enterprise organization are E-business, E-communication, E-commerce, E-

collaboration.

4. What are the different types of E-commerce

B2C: Business Organisation to Customer

B2B: Business Organisation to Business

Conventional Organization Design E-enterprise

Top heavy organization structure Flat organization structure

Work & work place location at one

place

Separation of work from work

place location

Manual & document-based work

flows

Paperless work flows

High administrative & management

overheads

Low overheads

Inflexible, rigid and longer business

process cycles

Flexible agile and responsive

process cycles

Private business process systems

for self-use. They are barred for

usage to customers, vendors and

business partners

Public business processes

and systems for use by

customers, vendors and

business partners

Low usage of technology Use internet, wireless and

network technologies

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FAQ/Unit 9- E-Enterprise System/Management Information System

C2B: Customer to Business Organisation

C2C: Customer to Customer

5. Compare between paper document and E-document

Information on paper Information on E-docum ent

Product information brochure Product catalogue document database

Order on paper Electronic order

Confirmation letter E-mail

Payment cheque Electronic cash, credit card, E-cheque

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FAQ/Unit 10- Decision Making in MIS/Management Information System

Pre Chat FAQs on Unit 10--MIS-MBF203

Prof. Ramya S Gowda


1. What is rational decision making?

Systematic, step by step method in which 'hard' (quantitative) data obtained through

observation or mathematical (statistical) analysis or modeling is used for making long-term

decisions.

2. What are the problems in making rational decisions

They are ascertaining the problem, Insufficient knowledge, not enough time to be rational, the

environment to be rational, the environment may not co-operate, other limitations like

misappraisal of uncertainties and risk and inability to handle the available knowledge.

3. What are the methods of dealing with uncertainty

Method Explanation Example

Decide for

a limited

short

period,

and make

a provision

to correct

the

decision.

If the environment is reviewed

at short intervals, the

uncertainty impact can be

reduced providing a chance to

correct the previous decision.

Purchasing of smaller quantity

more frequently. Adopting the

policy of enhancement in place

replacement by new plants and

equipment.

Negotiated

decision-

making

with

limited

liability.

To reduce the impact of the

risk, the uncertainty is

converted to certainty by

making decisions binding,

though the negotiated

contracts.

International price agreements,

supply assurances and sharing

the risks.

4. What is the relationship between MIS and Decision making

the decision making approaches are mainly on optimization and OR models and these

models are static and dynamic and both can be used very well in MIS. Decision concepts are

significant in MIS design.

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FAQ/Unit 11- MIS-support Models and Knowledge Management /Management Information System


Prof. Ramya S Gowda


1. What are the different types of ratios?

The different types are

current assets

current ratio=

current liabilities

Quick or Assets

Quick ratio=

current liabilities

Assets

Asset to liability ratio=

liabilities

Sales

Stock Turnover ratio=

Closing stock

Gross Profit

Gross Profit ratio= X 100

Net Profit

2. What is Break Even Analysis?

It is useful for determining the volume of business activity at which there is no loss or profit. It is

used to decide the alternatives based on the cost, volume and price.

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FAQ/Unit 11- MIS-support Models and Knowledge Management /Management Information System

FC

BEP =

REV - VC

Where FC = Fixed cost

REV = Revenue per unit

BEP = Break even point

TC = Total cost

VC = Variable cost

N No. of units demanded.

3. What is knowledge management?

Knowledge Management (KM) comprises a range of strategies and practices used in an

organization to identify, create, represent, distribute, and enable adoption of insights and

experiences

4. What are the different tools for knowledge management?

Database management tools, Data warehousing data mart and data mining tools, process

modeling and management tools, work flow management tools, search engine tools, document

management tools, and document management tools

5. What is knowledge base?

It is a special kind of database for knowledge management, providing the means for the

computerized collection, organization, and retrieval of knowledge. Also collections of data

representing related experiences, their results are related to their problems and solutions.

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Prof. Ramya S Gowda


1. Differentiate LAN, WAN and MAN.

LAN WAN MAN

Local area network is a

computer network

covering a small

geographic area, like a

home, office, or group of

buildings.

Current LANs are most

likely to be based on

switched IEEE 802.3

Ethernet technology,

running at 10, 100 or

1,000 Mbit/s, or on IEEE

802.11 Wi-Fi technology.

Each node or computer

in the LAN has its own

computing power but it

can also access other

devices on the LAN

subject to the

permissions it has been

allowed. These could

include data, processing

power, and the ability to

communicate or chat

with other users in the

network

Wide Area Network

(WAN) is a computer

network that covers a

broad area (i.e., any

network whose

communications links

cross metropolitan,

regional, or national

boundaries

Contrast with personal

area networks (PANs),

local area networks

(LANs), campus area

networks (CANs), ormetropolitan area

networks (MANs) which

are usually limited to a

room, building, campus

or specific metropolitan

area (e.g., a city)

respectively

WANs are built for one

particular organization

and are private

a network that uses

routers and public

Metropolitan area

networks, or MANs, are

large computer networks

usually spanning a city.

They typically use

wireless infrastructure or

optical fiber connections

to link their sites.

A MAN might be owned

and operated by a single

organization, but it

usually will be used by

many individuals and

organizations They will often provide

means for

internetworking of local

networks.

As with local networks,

MANs can also depend

on communications

channels of moderate-

to-high data rates..

MANs might also be

owned and operated as

public utilities.

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communications links

WANs are used to

connect (LANs) and

other types of networks

together, so that users

and computers in one

location can

communicate with users

and computers in other

locations

2. Describe intranet and internet.

Intranet

An intranet is a private computer network that uses Internet protocols, network connectivity, and

possibly the public telecommunication system to securely share part of an organization's information or

operations with its employees. Sometimes the term refers only to the most visible service, the internal

website. The same concepts and technologies of the Internet such as clients and servers running on the

Internet protocol suite are used to build an intranet. HTTP and other Internet protocols are commonly

used as well, especially FTP and e-mail. There is often an attempt to use Internet technologies to provide

new interfaces with corporate 'legacy' data and information systems.

Briefly, an intranet can be understood as "a private version of the Internet," or as a version of the

internet confined to an organization.

Internet

The Internet is the worldwide, publicly accessible network of interconnected computer networks that

transmit data by packet switching using the standard Internet Protocol (IP). It is a "network of networks"

that consists of millions of smaller domestic, academic, business, and government networks, which

together carry various information and services, such as electronic mail, online chat, file transfer, and

the interlinked Web pages and other documents of the World Wide Web.

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FAQ/Unit 13- Management and organization IS/Management Information System


Prof. Ramya S Gowda


1. What is the role of CIO

CIO plays the role of Leader, Spokesman, Monitor, Liaison, Entrepreneur, Resource

Allocator..

2. What are the challenges of a CIO?

Major challenges include:

Transforming the IT function from tactical operations to more global strategic

Planning.

Redefining the appropriate training and background of the CIO to include more

business and financial experience in addition to a technical background.

Redefining the ideal skill set for the CIO.

Improving the communication between the CIO and the senior policy makers inthe organization.

Making sure that the value of the IT function is more fully understood by senior

management.

Understanding why the current CIO role remains largely out of sync with the

increasing importance of IT to a company's success.

Successfully managing the evolution of the CIO's role 'on the fly'.

Finding ways to deal with some of the most significant national differences in the

IT function in Europe as their economies become increasingly coordinated.

Learning how to harness the changing IT function to maximize corporate

competitiveness and growth.

To meet these challenges, companies will have to identify and overcome the key

barriers to this critical transformation of the IT function.

The CIO's lack of access to decision makers.

Persistent corporate instability due to takeovers, mergers, and acquisitions.

The outdated view of the CIO as only a high-class technician.

Poorly articulated or non-existent evaluation system for CIOs (in Europe).

Poor incentives in the CIO's remuneration package (particularly in Europe), including

the lack of deferred remuneration and inadequate salaries.

The CIOs' own ambivalence about their new role and their reluctance to change

the status quo.

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FAQ/Unit 14- Database Management System/Management Information System


Prof. Ramya S Gowda


1. Who are the different users of Database

Database Administrator [DBA]

Database Designers [DBD]

End Users

System Analysts and Application Programmers

DBMS System Designers and Implementers

Tool Developers

2. What re the different types of Databases?

Flat file

The Hierarchical database The network database

The relational database

3. Compare between file processing system and DBMS

Traditional File System Modern Database Management

Systems

Traditional File system is the

system that was followed before

the advent of DBMS i.e., it is the

older way.

This is the Modern way which has

replaced the older concept of File

system.

In Traditional file processing, data

definition is part of the application

program and works with only

specific application.

Data definition is part of theDBMS

Application is independent andcan be used with anyapplication.

File systems are Design Driven;

they require design/coding change

when new kind of data occurs.

E.g.:In a traditional employee the

master file has Emp_name,

Emp_id, Emp_addr, Emp_design,

Emp_dept, Emp_sal, if we want to

insert one more column Emp_Mob

number then it requires a complete

restructuring of the file or redesign

of the application code, even

though basically all the data except

One extra column (Attribute)can be added without anydifficulty

Minor coding changes in theApplication program may be

required.

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FAQ/Unit 14- Database Management System/Management Information System

that in one column is the same.

Traditional File system keepsredundant [duplicate] information inmany locations. This might result in theloss of Data Consistency.

For e.g.:Employee names might existin separate files like Payroll MasterFile and also in Employee BenefitMaster File etc. Now if an employeechanges his or her last name, thename might be changed in the pay rollmaster file but not be changed inEmployee Benefit Master File etc.This might result in the loss of DataConsistency.

Redundancy is eliminated to the

maximum extent in DBMS if

properly defined.

In a File system data is scattered invarious files, and each of these filesmay be in different formats, making itdifficult to write new applicationprograms to retrieve the appropriatedata.

This problem is completely solved

here.

Security features are to be coded inthe Application Program itself.

Coding for security requirements

is not required as most of them

have been taken care by the

DBMS.

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FAQ/Unit 15-Security and ethical issues/Management Information System


Prof. Ramya S Gowda


1. How can we control hazards?

By using different security techniques like physical and procedural security.

2. What are the different ethical values of human rights?

The right to healthy life and work safety.

The right to privacy.

The right to private intellectual property (Information & Knowledge).

The right to descent.

The right to fair treatment and no discrimination.

MB0047 Faq and MQP

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