SIKKIM MANIPAL UNIVERSITY - DDE Master of Business Administration – MBA Semester I MB0043 – Human Resource Management – 4 Credits (Book ID B1626) Model Question Paper Duration: 3 hours Total marks: 140 Section A ESSAY TYPE QUESTIONS (10 Marks each) [Please answer Any Fouressay type questions in a separate page answer sheet especially provided for the purpose] 1. Globalisation has resulted in making major economic and policy changes in most of the organisations across the world. In what ways have globalization impacted HRM in India? (Refer Unit 2) 2. Define Training. Explain the evaluation process of a Training programme.(Refer Unit 5) 3. Define Job Evaluation and discuss its techniques. (Refer Unit 9) 4. Explain the various types of Interviews. (Refer Unit 4) Case Study Solon solutions, was slowly gaining foothold as the preferred service provider for some well- known US based corporates. The company was a BPO in the medicare space an d this ma de it imperative for t he company to be working r ound the cl ock. Raghu, who had j oined Solon a month back found the going diff icult as the timings were erratic. He had previously worked at ATR bank as a driver on con tract and was lured by the attractive package and accomodation offered by Solon solutions. However the erratic timings took its toll on Raghu’s health. He had to take up night duties on certain days of the week and als o on days when other drivers were on leave. Some of the drivers who had night duties skipped work on the days they had to do night shift. There were days when he had to take up duties for almost 20 hours conti nuously. The accommodation offered by solon sol utions was a small r oom where the drivers could rest. The room was a 12 by 1 0 feet room a nd could accommodate only 3 drivers at a time. More often than not the rooms were congested as many drivers preferred staying back as the c ompany was located far away from the city.
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Master of Business Administration – MBA Semester I
MB0043 – Human Resource Management – 4 Credits
(Book ID B1626)
Model Question Paper
Duration: 3 hours Total marks: 140
Section A
ESSAY TYPE QUESTIONS (10 Marks each)
[Please answer Any Four essay type questions in a separate page answer sheet especially provided for the purpose]
1. Globalisation has resulted in making major economic and policy changes in most of the
organisations across the world. In what ways have globalization impacted HRM in India?
(Refer Unit 2)
2. Define Training. Explain the evaluation process of a Training programme.(Refer Unit 5)
3. Define Job Evaluation and discuss its techniques. (Refer Unit 9)
4. Explain the various types of Interviews. (Refer Unit 4)
Case Study
Solon solutions, was slowly gaining foothold as the preferred service provider for some well-
known US based corporates. The company was a BPO in the medicare space and this madeit imperative for the company to be working round the clock. Raghu, who had joined Solon
a month back found the going difficult as the timings were erratic. He had previously worked
at ATR bank as a driver on contract and was lured by the attractive package and accomodationoffered by Solon solutions.
However the erratic timings took its toll on Raghu’s health. He had to take up night duties on
certain days of the week and also on days when other drivers were on leave. Some of the
drivers who had night duties skipped work on the days they had to do night shift. There were
days when he had to take up duties for almost 20 hours continuously. The accommodation
offered by solon solutions was a small room where the drivers could rest. The room was a 12
by 10 feet room and could accommodate only 3 drivers at a time. More often than not therooms were congested as many drivers preferred staying back as the company was located far
Mythili, the HR Head had received complaints from her employees that the drivers were notdriving the vehicle properly. Her enquiries revealed that some of the drivers were drunk in
the evenings as they were away from their family. Very often the drivers complained to her
that the other drivers were deliberately taking leave on the days they had night duties. Theyhad also pointed out one instance of a driver taking up duties with another company on thenights they opted out.
Things came to a head when a physical fight erupted between Raghu and another driver infront of the main gate. Raghu was annoyed that he had to work extra hours without added
compensation and was almost never able to be with his family. He was unhappy with Sarvesh,
who took leave on the days he had night duties. He let lose all the pent up frustration that he
had been suppressing. When Mythili was informed of it, she immediately came running to the
gate and demanded an explanation from Raghu. Raghu broke down in front of everyonecrowded there, and retorted, “You ask for an explanation for what you could have prevented
long back.”
(Refer Unit 13 & 14)
Questions.
5. Analyse and list out the factors that caused grievance among the drivers. Also, from the case
given, describe the importance of employee welfare measures in organisations.
6.. If you were in Ms. Mythili’s position what disciplinary action would you take? In your opinion,
what steps should Raghu have taken to report his grievance?
Section B
Multiple Choice Questions (MCQ)
[Please answer all the following questions]
1. Which function in HRM includes performance appraisal, developing new skills and travelling
37. Employee welfare measures are one of the key inputs to bring about the desired level of
employee satisfaction, _____________ and productivity of the organisation.
a. Job responsibility
b. Job security
c. Motivation
d. Compensation
38. Who is empowered to make rules to protect the health, safety and welfare of the employees
working in factory premises?
a. Central government
b. State government
c. Employers
d. Trade unions
39. ________________ is a process of identifying key competencies for an organisation and/or a job and incorporating them throughout the various processes of the organisation.
a. Competency mapping
b. Job analysis
c. Competency analysis
d. Job evaluation
40. Under flexi time, there is normally a _________________ of the day when employees must
d. Health measures for workers, industrial health.
71. Consider the following statements with respect to components of HRIS.
1. One of the components of HRIS is to receive inputs in the form of data from different
sources.
2. Another component of HRIS is to develop and store data with the purpose of transformingthem into meaningful information and sharing it with other organisations.
State True or False.
a. 1- True, 2- True
b. 1- False, 2- False
c. 1- False, 2 - True
d. 1- True, 2- False
72. Consider the following statements:
1. Developing a job description is the first step in the process of job analysis.