MAX’S RESTAURANT Robert Rosko, Dave Herrbach, and William Fitch Courtesy photo-dictionary.com.

MAX’S RESTAURANTRobert Rosko, Dave Herrbach, and William Fitch

Courtesy photo-dictionary.com

About Max’s

80 Locations 24 Hour Service Respectful Atmosphere For Both

Customers and Employees Financial and Non-Financial

Compensation What’s Ahead? New Concept Restaurant

Business Ethics & ResponsibilityValues Statement Customer Satisfaction

Delivering value and quality Communication

Open door for customers and employees Environment

Importance of work environment Development

Helping employees grow

Workforce Diversity

Recruiting Equal Opportunity

Equal Consideration for all Qualified Applicants

Diversity Training & Celebration Diversity is an advantage

Evaluation on Job Performance Statement of Policy of Nondiscrimination

Internal Employee Relations

Employee Code of Conduct Progressive disciplinary actions

1st: Verbal warning 2nd: Written warning 3rd: Final warning 4th: Termination possible

Employee Complaint Procedure Management is open to comments from

employees

HR Planning and Job Design

Our Plan 4 order takers 8 cooks 4 supervisors 4 dishwashers More part time employees hired for busy

times/seasons

Employee Recruitment

Recruitment Sources Online and Print Advertising University Flyers & Communication Forums Social Media Internal Employee Referrals

Recruitment Ad Content Restaurant Description Job Benefits Qualifications and Responsibilities

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Employee Selection and Orientation Employee Selection

Application and Resume Review Selective Tests

Cognitive Aptitude Test Job Knowledge and Work Sample Test

Interviews Structured and Behavioral Interview

Background and Reference checks Job offer and New Hire Orientation and

Training

Training and Development

New Hire Orientation Introduction to organization, culture, and

employee expectations Training and Development

Instructor Led and Role-playing Behavior Modeling Eventual Job Rotation

Performance Feedback One week, 30 day, 60 day, and 90 day

intervals

Performance Management and Appraisal

Performance Management and Appraisal Behaviorally Anchored Rating Scale Method Goal directed Maximize productivity and efficiency

Performance Appraisal Criteria Traits, behaviors, and competencies Goal achievement and improvement potential

Performance Management and Appraisal Benefits Training and development and internal

employee relations

Direct Financial Compensation General Manager Position

Hired locally Meets experience qualifications

Hourly Employee Positions Hired locally Experience preferred, not required

Ranking Method Evaluation Jobs ranked for value and pay

Indirect Financial Compensation Benefits

Paid Time Off Health Coverage 401(k) Retirement Plan Meal Discounts

Nonfinancial Compensation Outstanding Working Conditions Job Satisfaction and Recognition Advancement Opportunities Scheduling Flexibility

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Labor Union Prevention

Communication Management Attitude Job Security Advancement Opportunities Fair Pay Working Conditions Social Opportunities

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Thank You!