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Expert on software development and startup technology businesses.
Proven offshore advisory capabilities.
Representative TPI clients include: British Petroleum, Bank of America, ING, International Paper, United Airlines, British Petroleum, Kraft Foods Global, General Motors and Motorola.
Previously, CEO of Offshore Development Group, assisting clients in leveraging global resources in strategic and emerging markets.
TPI and Telstra have worked together on initiatives to enhance and expand the use of offshore delivery resources and models.
Chris Walsh
Responsible for Telstra’s outsourcing strategies and relationship management
Operational scope for Shared Services, including BPO and ITO
Previously, led outsourcing and offshore operations for Qantas Airlines and Westpac
Industry experience in Retail, Financial Services, Telecommunications, Transportation
Peter Allen
Leads TPI’s Market Development – Research, Industry Relations, TPI Index
Innovation Agenda for the Global Outsourcing Industry
Provides counsel to Clients on complex change programs, including P&G, Wyeth, McDonalds, Starbucks, GMAC
Led TPI’s portfolio of BPO services
Previously, CEO of Data Dimensions, an offshore AD/M provider with operations in Ireland
Seminal Observation . . .Corporations that possess experience with offshoring are better prepared to evaluate the range of service delivery alternatives, all with an eye towards increasing competitiveness.
The Industrialization of Services
Information-based services today can be standardized, built to order, assembled from components, picked, packed, stored, and shipped.
Source: Offshoring research Network; Duke University Fuqua School of Business; 2006
Prevailing Motivations for Outsourcing & Offshoring
In contrast to the recent past, today’s reasons for evaluating alternative service delivery models are increasingly about competitive enhancements. Emphasis on Service over Process.