Matthew W. Kreuter, PhD, MPH Washington University in St. Louis AIRS 36 th Annual Training and Education Conference June 2, 2014 Atlanta, GA Development.

Matthew W. Kreuter, PhD, MPH

Washington University in St. Louis

AIRS 36th Annual Training and Education Conference

June 2, 2014

Atlanta, GA

Development of a Data DashboardFor 2-1-1s and their Communities

- Catherine Penrod, CEO

- Jarred Wilson, Data Resource Specialist

- Marti Morris, Director

- Linda Brinkley, Resource Data Manager

2-1-1 Panelists

- Data collected by 2-1-1s are rich and unique.

- These data are currently underutilized.

- Better using them can have social impact.

Three key assumptions

- Raise awareness - Improve services

- Increase efficiency - Garner resources

What’s the value of 2-1-1 data?

- Improving lives - Strengthening communities

To what end?

- What are the most pressing problems? - Where are those problems felt the most?

- How are problems being addressed?

- Are we making a difference?

How can data do this?

- Municipalities - Government agencies

- Philanthropies

- Service providers

Who would use it?

- Community-specific data - Agency-specific interests

- Cross-community comparisons

- Changes and trends

What would they look for?

- Planning or projecting - Resource allocation

- Program improvement

- Evaluation

How would they use the information?

- Philanthropies: make decisions, set priorities - Leaders: emerging issues, affected communities - Service providers: improve quality, efficiency

- Organizations: applying “wisdom of crowds”

For example…

- User interface

- Taxonomy

- Programming

Three phases of design

2-1-1 leaders

- In person: 17 call centers (NC, FL, MO)

- Phone/web: 6 teleconferences

- United Way Worldwide

- 2-1-1 U.S. Steering Committee

- 2-1-1s in MI, IN, Cleveland, Orlando

Stakeholder input

Software vendors

- Bowman Systems

- RTM Designs

- VisionLink

- Northlight

- iCarol

Stakeholder input

2-1-1 data managers

- Sample data from 14 call centers (FL, NC)

Stakeholder input

User interface

- Display of data-based indicators

- Presented in usable form

- Multiple data sources at once

- Providing real-time, ever-changing data

Taxonomy

- 12 categories

- 68 sub-categories

- 708 codes from AIRS/2-1-1 LA

Taxonomy

Categories

• Food • Legal services

• Utilities • Housing & shelter

• Disaster • Clothing & household

• Education • Employment & income

• Health care • Child care & adult care

• Transportation • Mental health & addictions

Categories

• Food • Legal services

• Utilities • Housing & shelter

• Disaster • Clothing & household

• Education • Employment & income

• Health care • Child care & adult care

• Transportation • Mental health & addictions

Sub categories for Food

• Help buying food

• Food pantries

• Soup kitchens

• Feeding children

• Home delivered meals

• Holiday meals

Sub categories for Food

• Help buying food NL-6000, NL-6000.2000, NL-6000.2500, NL-6000.9500, BD-5000.5000, BD-5000.4500, BD-5000.2250, BD-1800.1500

• Food pantries BD-1800, BD-1850, BD-1800.2000.620, BD-1800.2000.640, BD-1800.2000, BD-1800.8000, BD-1800.8200, BD-1800.8200-250, BD-2400, BD-1800.1900

• Soup kitchens BD-5000.1470, BD-5000.1500, BD-5000.8300

• Feeding children BD-5000.5100, BD-5000.8000, BD-5000.8200, BD-5000.8500, BD-5000-0200; BD-5000.1450

• Home delivered meals BD-5000.3500, BD-2400.2590

• Holiday meals PH-2950.1500-120, PH-2950.8500-850, PH-2950.1500-200, PH-2950.1750-300, PH-2950.8500-870

Sub categories for Housing & Shelter

• Shelters

• Low-cost housing

• Rent/mortgage assistance

• Home repair & maintenance

Sub categories for Utilities

• Gas

• Water

• Electric

• Heating fuel

• Trash collection

• Utility payment plans

• Disconnection protection

• Utility deposit assistance

- Focus on high volume categories

- Describe in plain language

- Engender empathy

- Clear meaning to non-2-1-1 audiences

Goals for taxonomy

Computer programming

How it works

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d

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d

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2-1-1Your

Town

2-1-1My

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Softwarevendor

APIDashboarddatabase

server

2-1-1DashboardInterface

- Building data repository

- Calculating data elements

- Linking to 2-1-1 & user interface

- Launch date: September 2014

In progress

- Widespread use by stakeholders

- Better understanding of community needs

- Better coordination of services

- More data-informed giving and grant making

- More efficient allocation of public resources

What does success look like?

- Better lives for low-income families

- Fewer unmet basic needs

What does success look like?

• How do you anticipate using the 2-1-1 Data Dashboard?

• How do you see the Dashboard helping you and your community?

• What questions or concerns have you had about the Dashboard?

Questions for panel

Questions or comments?

• Perfect is the enemy of good

• Designing for local vs. national • Data challenges

• Hosting the dashboard

Discussion topics

• Nikki Caito, project manager

• Balaji Golla, lead programmer • Chris Casey, lead designer • Shaina Sowles, project assistant

Our team