Matter of tech solution Pvt

Matter of Tech solution Pvt . Ltd

In partial fulfillment of the requirement MBA (GEN) Winter Batch

Presented by : Md. Habibur Rahman Shamsi

Enrollment No : 2014 – 502 - 019 Sessions : 2014 - 2015

IntroductionO Matter of Tech is a leading complete IT Services & Consultancy Company

based in Gurgaon (India). Matter of Tech was established in 2011 by our founders Mr. Archit Gupta and Mr. Ujjwal Bishnoi . It was his vision to a new way of business by combining IT innovations with current market business practice.

O Our main emphasis is to deliver best quality in every project we undertake .We believe Technology leadership is the most successful strategy to challenge competitors and consolidate our position since business and technology work hand in hand. We specialize in the education sector and have launched multiple successful IT products like Book Bazaar, VLE etc.

O With a rare mix of IT & project management experts, we bring the most complete team to bear on every project we take on. Business & technology experts, from the best universities in the world, bring invaluable insights and expertise into their areas of expertise. Industry veterans, form the backbone of our leadership team. In a business model where people are the growth drivers, we are endowed with one of the most enviable pool of talent from across the globe.

Sip Project

IntroductionO A unique idea to make Home Maintenance Easy and Simple.

It offers personalised services to the homemakers looking for handymen, or ‘bhaiya’ as we call them, to get maintenance jobs done at their homes, workplaces, etc.

O UpKeepers will work as an intermediary between the homemakers and bhaiyas, taking all the responsibility of finding the help they need and sending it to them with just one call or text.

OUpKeepers has an extensive panel of bhaiyas that you might require in the everyday routine maintenance of your home. Now, you can sit back and relax as we will do the findings for you and send them to you.

VisionTo produce excellent services in the field of Technical Services maximum efforts driven towards customer satisfaction.MissionTo build upon a reputation of being one of the most innovative Technical Services Solution and Service provider. We believe in doing our work in the most efficient way with our hard work put in our smart work culture. To safeguard our employees, visitors and company assets To create an environment of mutual trust, open communication and loyalty amongst the employees to attain both internal and external customer satisfaction.

Image

Service provides in Matter of Tech

Minor plumbing

Leaky faucets, repair/replace fixtures, sprinkler repair, minor drain problems, garbage disposal install, install ice maker lines.

Minor electrical

Ceiling fan repair and install, electrical plugs and switches, vanity lights, motion lights, cable and phone line installation.

Ac repair Window , Split , Ducting installation .,un installation, & servicingWindow, wall and door repairs

Small hole repair, door installation, window maintenance and repair.

Decks and patios

Deck repair and maintenance, chemical cleaning, pressure washing, wood replacement, handrail installation.

Painting Interior and exterior (short of an entire exterior of a house).Appliances All type of Ac ,microwave ,fridge , washing machine e.t.cFlooring Carpet and hard wood repair.Deep Cleaning

All types of cleaning like a washroom , bathroom , hotel, office,

Tiffin This work is process on start

ServicesAs a Handyman, will offer a wide range of home repair services. The services are generally fairly minor task , if the problem becomes major a contractor is best suited to solve the difficulty. Handy Man will offer the value-added feature to pre-screen a contractor when Technician is unable to perform the repair.

Service Quality

ServiceQuality

Reliability

Responsiveness

Assurance

Contact to Customer’s Customer calls Telle caller Executive

Vendor . Internal Management

Customer conformation to (customer’s)

callingcontact

contactReach

Calls

Calls

Offers/

Charges

Vendor Management

1.Salary base 2. Profit base Vendor mgmt Vendors Jobs Customer’s

Office Handyman (Reach)

CallsRch

Status

ERP Up Dates

ERP update Fill up to client Details Types Required Time

Assign Work Vendor Check

Conformation Call Vendor Check Status (client) ( Send to client )

ReqREq

Work

Status

Centli

Av on Vendor

Feed BackCall to client Ask Few que

Payment Satisfied /dis Satisfied

Payment MethodO Cash Payment

O Cheque Payment

Booking PartnerField Shop Stall/ Shop Pumphlet(given) Generate Id Calling BP Fill up details

Profit (comission) Payment

Calls Data Days wise Days Total Nos

CustomersCalls

Total Nos of satisfied

Total Nos of dis satisfied

CancelledCalls

IN completed Work

Monday 20 7 8 2 3

Tuesday 

10 2 1 4 3

Wednesday 18 8 6 

2 2

Thursday 9 4 3 1 1

 Friday

15 6 9 0 0

Saturday 21 10 6 3 2

Sunday 24 11 8 4 1

Graph

Total Number of Satisfied;

48; 41%

Total Number of Dis Satis-fied; 41;

35%

Cancelled Calls; 16;

14%

InComplete Work; 12; 10%

Total

Total Number of SatisfiedTotal Number of Dis SatisfiedCancelled CallsInComplete Work

ConclusionsO Barriers to Communication O Vendor management O Payment problemsO Billing problemsO AssuranceO Time adjustmentO Technician’s are shortages

Recommendation

O Identity card Provides to techO Contact to client ,Tech & communicate O Vendor/ Tech ManagementO Time arrangementO Bill provides to customer’sO Payment optionO Assurance to Customer’s O Numbers of technician increaseO Tracker feed on every Tech mobile

Performance Management

O For improving the value of marketing. O Various technologies help monitor, measure and

communicate marketing′s value, impact, perform.O Technologies that illustrate this category include

marketing analytics tools, marketing reporting and ERP , marketing models, alignment and accountability tools

O Repairing items is far less expensive for the consumer.

O Up keepers offers apps booking 20% discount for all of their work, if something goes wrong, Handyman will make it right.

Website & social Media

Contact Website & social

mediawww.upkeepers.inUp keepers AppsFacebookLinkdinTwitter

THANK

YOU