A consistent real-time charging experience for prepay and post-pay MATRIXX Confidential – Do not distribute 1 Oisin O’Connor, Director Product Marketing Rob Edwards, Director Product Management ETIS – Smart Charging & Payments Working Group Zagreb, 13 Oct 2016
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A consistent real-time charging experience for prepay and post-pay
MATRIXX Confidential – Do not distribute1
Oisin O’Connor, Director Product MarketingRob Edwards, Director Product Management
ETIS – Smart Charging & Payments Working Group Zagreb, 13 Oct 2016
MATRIXX: Executive summary
Customer facing apps, real-time business applications and a unified customer database.
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MATRIXX provides a single, online platform for DSPs to create, market,
sell and service digital products and traditional network-based services.
MATRIXX Digital Commerce
Digital leaders lead with MATRIXX
Patented platform from the database up,
we are Oracle-free, unlike our competitors
Always on, end-to-end customer
experience for all customer interactions
Precise information to customers, on-
demand, 100% of the time
Uncompromising business agility, cloud-
based, configuration only solution
Proven Business Value
Digital Grade Technology
Complete Solution
Digital Experience
Call centre
complaints
ARPU
NPS
(customers in
data disputes)
Time to market
40% reduction
5% increase
23 point increase
90% reduction
Market Context
Prepay systems remain largely unchanged since their introduction in the late 1990’s
– Designed for voice & SMS, data was added later
– IVR and USSD were the primary channels for customer interaction
– Prepay system usually live in separate silo to post-pay billing platforms
The move to digital is creating challenges and opportunities
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Customers expect a Digital Experience
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Old world USSD interaction Mobile App led approach