Matrix Training Apprenticeship Pack

Welcome to Matrix Training and Development Matrix Training is an independent training and management consultancy. We have a passion for improving the performance of the organisations we work with and specialise in providing training and development programmes designed to meet the needs of individual businesses.

We deliver Apprenticeships, Vocational Qualifications, Bespoke Training and Commercial Training to a diverse range of organisations throughout England.

Our Mission is Simple Our mission is to improve the efficiency of UK organisations by creating partnerships to support and develop organisations through the development of their people.

Our aims are to make bottom line improvements in profitability, competitiveness and service through the development of people. To equip people with the skills, competence and qualifications for productive sustainable employment in a competitive modern economy.

Matrix Training deliver many qualification’s including:-

• Management• Team Leading• Business Administration• Customer Service• Sales and Telesales• Retail• Manufacturing• Food Manufacturing• Business Improvement Techniques• Warehouse and Storage

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Tel: 01952 608866 Email: [email protected] www.matrixtraining.org.uk

For ALL your Training Requirements

Matrix Training Apprenticeships

For over a decade Matrix Training has been delivering tailored apprenticeship training programmes and vocational-based courses for businesses of all sizes across the UK. The success of our programmes directly translates to our customers’ bottom-line profitability, competitiveness, employee satisfaction and business performance.

Investment in training with Matrix delivers measurable business benefitsThousands of young, ambitious minds have passed through our hands and have gone on to contribute to the growth and success of their respective companies and the broader economy. We understand that these employees are the organisation’s life-blood and the importance skills development plays in shaping the individual and the company’s culture. We make it our mission to complement workplace learning with first-class structured training to maximise the innate ability of each and every employee. As a result, we strive to produce confident and capable employees empowered to contribute to maximising the efficiency of your business through increased productivity and enhanced competency.

We are passionate about developing true partnerships with our clients as no two businesses are ever the same and adopt a consultative approach to the work we undertake. From initial engagement, we build a thorough understanding of the customer’s business to allow us to identify training needs and to develop holistic programmes that address skills requirements and shortages across the organisation.

Over the years we have gained a considerable amount of experience and knowledge around best practice. We see it as our duty to share this with our customers so that they too can benefit from this within their own operations.

As an independent training provider, approved by the Skills Funding Agency, we have gained many accolades some of which include gaining the Matrix Accreditation, which is the unique quality standard for organisations to assess and measure their advice and support services, which ultimately supports individuals in their choice of career, learning, work and life goals. Our Information, Advise and Guidance (IAG) service will provide learners with detailed information about the courses we offer to assist them in the making the right choice for their chosen objectives. We provide the IAG service throughout the learning programme and also provide guidance when learners complete their courses to assist them to gain further career progression.



Matrix Training for Apprenticeships

Matrix fully embraces apprenticeships and has developed its complementary training and support services to help the employer fill skills gaps or provide help when advice is sought. We offer a full end-to-end service, helping find and recruit the most suitable people or converting existing employees onto a qualification, providing consultancy around the training process, arranging funding and agreeing a training plan with the apprentice. We manage the training programme and evaluation procedure ensuring that quality standards are met.

Recruitment Process1. Employer writes a job description2. Matrix Advertise for position/s on The National Apprenticeship Website3. Matrix shortlist candidates based on desired criteria4. Matrix provide suitable interviewees and organise interview schedule5. Employer interviews potential apprentices6. Once selected Matrix arrange regular Assessor/Tutor visits

When the Apprentice starts the Apprenticeship• First meeting the Assessor will enrol the Apprentice onto the apprenticeship,

carry out an health and safety assessment on the employer and complete enrolment paperwork.• Regular meetings will then be agreed between the Assessor, Employer and Apprentice for the

training to be carried out.

Employers Responsibilities• An apprentice has equal employment rights • You employ the apprentice for the duration of the scheme on a fixed contract basis

for a minimum twelve months ( no probationary periods allowed)• All terms and conditions of general employment apply • 30 hours minimum paid employment • Minimum salary payable by the employer • Employment contract as apprentice • Health & Safety work prerequisites apply • The apprentice must be released for training • Training is carried out on customer’s premises

What does an Apprentice cost? Current rate (2014) 21 and over 18 to 20 Under 18 Apprentice* £6.50 £5.13 £3.79 £2.73

*Rate applies to apprentices aged 16 to 18 and those aged 19 or over in their first year. All other apprentices are entitled to the National Minimum Wage for their age.

Rates are usually updated every October, so the current rates apply from October 2014.



Workplace Apprenticeships Continued investment in workplace learning has resulted in the growth and success of apprenticeship schemes across the UK. They address the need for essential skills development and performance expectations in today’s modern business environments. In the UK, over 130,000 businesses offer apprenticeships.

According to the Skills Funding Agency (June 2014) there were 751,900 funded Apprentices registered between August 2013 to April 2014

So, what are the essential components that constitute an apprenticeship? Typically, 30 hours per week of paid employment, knowledge and competency-based elements and skills which are key or transferable. Employers are incentivised to take on apprentices through funding. Course content is designed in conjunction with the Sector Skills Council.

For many existing employees and youngsters looking to forge a career, an apprenticeship is a great alternative to traditional further or higher education routes to work. From an employer’s perspective it provides an opportunity to start with a ‘blank canvass’; introducing the individual to the workings and culture of the company in a planned and progressive way. Managed properly, apprentices can contribute to the stability of the business and that all important competitive edge.For the apprentice, there are significant benefits that include being paid to learn, paid holidays, skills acquisition and a valuable qualification at the end of the contract.

The employer is responsible for induction, wages and ensuring the Apprentice has on-the-job training for the duration of the scheme that can run from 12 months to four years depending on the qualifications sought. Other responsibilities include:

Business benefitsTalent acquisition and staff retention are major challenges for many businesses. The cost to hire and train suitable staff can be very high so the organic growth and development of apprentices provides the environment to shape young people over an extended period of time. This allows the apprentice to grow into the company’s culture and develop stronger bonds of loyalty whilst fostering desirable attitudes.

Apprentices also address the need for home-grown skill sets and vocational training qualifications that are essential for the company’s growth and sustainability. In addition, for businesses where specialist skill sets are required, these can be developed to ensure business risk is managed.

The results of a survey conducted by Populas on behalf of the Funding Agency revealed the majority of employers found that apprentices improved productivity

Balancing in-the-workplace training and off-the-job learning ensures that all your apprentices receive the skills training they need to support them and your business now and in the future.

Fast Facts• Around 130,000 employers offer apprenticeship schemes in the UK• One in five employers are hiring more apprentices• The Government funds training for 16-18 year old apprentices – the employer pays the salary• Apprentices receive a minimum wage of £2.73 per hour – many employers choose to pay more

Research findings*57% of companies say that many apprentices go on to fill management roles

59% of businesses report that training apprentices is more cost effective than new hires

59% said that apprenticeships lead to lower overall training costs

76% of businesses say that apprenticeships deliver higher overall productivity

77% of employers believe apprentices make them more competitive

80% said that apprentices reduce staff turnover

80% of companies employing apprentices consider they make their workplace more productive 81% of consumers favour companies that employ apprentices

83% of employers rely on apprentices for essential future skills development

88% of employers believe apprenticeships lead to more motivated and satisfied employees *Funding Agency

Tel: 01952 608866 Email: [email protected] www.matrixtraining.org.ukMaking the Difference…



Advanced Apprenticeship in ManagementThe Management Apprenticeship is a framework of qualifications for young people and adults who have a job that involves an integral role in supporting organisational objective through a wide range of functions, such as: planning, allocating and monitoring the work of a team, supporting team members, managing conflict, resolving problems, project management, agreeing budgets and managing customer service.

The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard. The qualifications include:

Level 3 Diploma in Management The Level 3 Diploma in Management includes both knowledge and competence units. To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course consists of five mandatory units:

Competence units 1 - Manage personal and professional development (3 credits)

2 - Manage team performance (4 credits)

Knowledge units3 - Principles of leadership and management (8 credits)

4 - Principles of people management (6 credits)

5 - Principles of Business (10 credits)

*A further 24 credits will be required from the optional units Level 2 Functional Skills in EnglishThe English qualification consists of written or online tests in reading and writing. In addition to these tests there is also an assessment of the learner’s speaking and listening skills. Workbooks and practice tests are available to help develop the learner’s skills in preparation for the tests.

Level 2 Functional Skill in MathsThe maths qualification consists of a single written or online test in which the learner will need to show they can use maths to solve a range of problems. Workbooks and practice tests are available to help develop the learner’s skills in preparation for the tests.

Level 2 Functional Skills in ICTThe ICT qualification consists of a written test in which the learner will need to show they can use a range of ICT skills. Workbooks and practice test are available to help develop the learner’s skills in preparation for the tests

Intermediate Apprenticeship in Team Leading The Team Leading Apprenticeship is a framework of qualifications for young people and adults who have a job that includes monitoring work, giving feedback, briefing teams, supporting team members, resolving problems, procuring supplies, project management and delivering and improving customer service.

The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.

The qualifications include:

Level 2 Diploma in Team Leading The Level 2 Diploma in Team Leading includes both knowledge and competence units. To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course consists of six mandatory units:

Competence units1 - Manage personal performance and development (4 credits)

2 - Communicate work-related information (2 credits)

3 - Lead and manage a team (5 credits)

Knowledge units4 - Principles of team leading (5 credits)

5 - Understand business (2 credits)

6 - Communicate work-related information (2 credits)

*A further 18 credits will be required from the optional units

Level 1 Functional Skills in EnglishThe English qualification consists of written or online tests in reading and writing. In addition to these tests there is also an assessment of the learner’s speaking and listening skills. Workbooks and practice tests are available to help develop the learner’s skills in preparation for the tests.

Level 1 Functional Skills in MathsThe maths qualification consists of a single written or online test in which the learner will need to show they can use maths to solve a range of problems. Workbooks and practice tests are available to help develop the learner’s skills in preparation for the tests.

Level 1 Functional Skills in ICTThe ICT qualification consists of a written test in which the learner will need to show they can use a range of ICT skills. Workbooks and practice test are available to help develop the learner’s skills in preparation for the tests.



Intermediate Apprenticeship in Business Administration The Business Administration Apprenticeship is a framework of qualifications for young people and adults who work in an administration environment. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Diploma in Business Administration


Competence units1 - Communication in a business environment (3 credits)

2 - Manage personal performance and development (4 credits)

3 - Develop working relationships with colleagues (3 credits)

Knowledge units4 - Principles of providing administrative services (4 credits) 5 - Principles of business document production and information management (3 credits)

6 - Understand employer organisations (4 credits)





Advanced Apprenticeship in Business AdministrationThe Business Administration Apprenticeship is a framework of qualifications for young people and adults who work in an administration environment. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 3 Diploma in Business Administration

The Level 3 Diploma in Business Administration includes both knowledge and competence units. To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.


Competence units1 - Communicate in a business environment (4 credits)

2 - Manage personal and professional development (3 credits)

Knowledge units3 - Principles of business communication and information (4 credits)

4 - Principles of administration (6 credits)

5 - Principles of business (10 credits)





The Level 2 Diploma in Business Administration includes both knowledge and competence units. To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.



Intermediate Apprenticeship in Customer Service The Customer Service Apprenticeship is a framework of qualifications for young people and adults who work in a Customer Service environment. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Diploma in Customer Service The Level 2 Diploma in Customer Service includes both knowledge and competence units. To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.


Competence units1 - Deliver customer service (5 credits)

2 - Manage personal performance and development (4 credits) Knowledge units3 - Principles of customer service (4 credits)

4 - Understand customers (2 credits)

5 - Understand employer performance and development (4 units)




Advanced Apprenticeship in Customer ServiceThe Customer Service Apprenticeship is a framework of qualifications for young people and adults who work in a Customer Service environment. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 3 Diploma in Customer Service

The Level 3 Diploma in Customer Service includes both knowledge and competence units. To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.


Competence units

1 - Manage personal and professional development (3 credits)

2 - Organise and deliver customer service (5 credits)

3 - Resolve customers’ problems (4 credits) Knowledge units4 - Principles of business (10 credits)

5 - Understand customers and customer retention (4 credits)

6 - Understand the customer service environment (5 credits)






Intermediate Apprenticeship in Sales and Telesales The Sales and Telesales Apprenticeship is a framework of qualifications for young people and adults who work in a Sales environment who are building rapport with customers, describing product and service benefits, negotiating and closing sales, gathering customer information, maintaining databases and processing orders The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Certificate in Sales

To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course consists of one mandatory unit: 1 - Time planning in sales (2 credits)

2 - Complying with legal, regulatory and ethical requirements in a sales or marketing role (2 credits)

3 - Deliver reliable customer service (5 credits)

*A further 13 credits will be required from the optional units Level 2 Certificate in Principles of SalesThis is a knowledge-based qualification and comprises of a set of short answer tests. The qualification is based on the knowledge required to work effectively in a Sales role.



ERR WorkbookThe ERR (Employee Rights and Responsibilities) Workbook contains a series of tasks and questions which, when completed, demonstrate a basic understanding of job role and responsibilities within an organisation. The Workbook is not a formal qualification but a required component of the apprenticeship framework.

Intermediate Apprenticeship in RetailThe Retail Apprenticeship is a framework of qualifications for young people and adults who work in Retail environment. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Certificate in Retail Skills To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course consists of one mandatory unit: 1 - Work effectively in a retail team (8 credits)


Level 2 Certificate in Retail KnowledgeThis is a knowledge-based qualification and comprises of a set of multiple choice tests. The qualification is based on the knowledge required to work effectively in an retail role






Intermediate Apprenticeship in Performing Manufacturing Operations The Performing Manufacturing Operations Apprenticeship is a framework of qualifications for young people and adults who work in a Manufacturing environment. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Diploma in Performing Manufacturing OperationsTo achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course includes two mandatory units out of the following: 1 - Complying with statutory regulations and organisational safety requirements

2 - Promoting effective working relationships (optional)

3 - Contributing to effective team working (optional) A further 3 optional units are also required to satisfy total credit requirements

EAL Level 2 Award in Industrial Environmental Awareness This is a knowledge based qualification and comprises of a self-study workbook and multiple choice online test. The qualification is based on the knowledge required to work safely and effectively in an industrial environment.




Intermediate Apprenticeship in Business Improvement Techniques The Business Improvement Techniques Apprenticeship is a framework of qualifications for young people and adults who work in a range of different environments that are mainly manufacturing or engineering based. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Diploma in Business Improvement TechniquesTo achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course includes five mandatory units: 1 - Complying with statutory Regulations and Organisational Safety .....requirements2 - Contribution to effective Team Working3 - Contributing to the application of workplace organisation .....techniques4 - Contribution to the application of continuous improvement ..... .....techniques5 - Contribution to the development of visual management systems

A further 1 optional unit is also required to satisfy total credit requirements

EAL Level 2 Certificate in Applying Business Improvement TechniquesThis is a knowledge-based qualification and comprises of practical activities. The qualification is based on the knowledge required to improve business performance. This qualification will be delivered during the training sessions.






Intermediate Apprenticeship in Warehouse and StorageThe Warehouse and Storage Apprenticeship is a framework of qualifications for young people and adults who work in a Warehouse environment. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Certificate in Warehouse and Storage

The course consists of two mandatory units:

Competence and knowledge Units

1 - Health, safety and security at work (3 credits)

2 - Develop effective working relationships with colleagues in logistics operations (4 credits)




Level 2 Award in Employee Rights & ResponsibilitiesThe ERR (Employee Rights and Responsibilities) Workbook contains a series of tasks and questions which, when completed, demonstrate a basic understanding of job role and responsibilities within an organisation.

Advanced Apprenticeship in Warehouse and StorageThe Warehouse and Storage Apprenticeship is a framework of qualifications for young people and adults who work in a Warehouse environment. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 3 Diploma in Warehouse and Storage The Level 3 Diploma in Warehouse and Storage includes both knowledge and competence units. To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course consists of four mandatory units:

Competence and knowledge Units

1 - Contribute to the provision of customer service in logistics operations (3 credits)

2 - Provide leadership for your team in logistics operations (4 credits)

3 - Supervise the receipt, storage or dispatch of goods (6 credits)

4 - Take responsibility for Health, Safety and Security in your team (3 credits)




Level 2 Award in Employee Rights and Responsibilities The ERR (Employee Rights and Responsibilities) Workbook contains a series of tasks and questions which, when completed, demonstrate a basic understanding of job role and responsibilities within an organisation.

The Level 2 Certificate in Warehouse and Storage includes both knowledge and competence units. To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.



Intermediate Apprenticeship in Food and Drink (Pathway 2: Baking) The Food and Drink Apprenticeship is a framework of qualifications for young people and adults who work in baking processes and production roles, confectionery and cake production, or sales/ service support in a bakery or manufacturing organisation. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Certificate for Proficiency in Baking Industry Skills To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course includes units such as:1 - Select weigh and measure bakery ingredients (3 credits)

2 - Prepare and mix dough (3 credits)

3 - Batch finish dough products (3 credits)

4 - Understand how to process dough based products (2 credits) To achieve the full level 2 Certificate, learners must achieve a minimum of 27 credits




Intermediate Apprenticeship in Food and Drink (Pathway 4: Food Industry Skills) The Food and Drink Apprenticeship is a framework of qualifications for young people and adults who work in roles such as processing control operative, facilities support, quality and testing roles, or sales/service support in a food industry organisation. The framework will give learners a set of valuable qualifications that show they can perform their job role to a national standard.


Level 2 Certificate for Proficiency in Food Industry Skills To achieve this qualification the learner will need to provide evidence which shows that they can perform their job role competently against a set of national vocational standards. Evidence can come from observations by the assessor, answers they have provided to verbal or written questions, testimony from their supervisor and copies of workplace documents that show they have completed work tasks.

The course includes units such as:1 - Contribute to optimising work areas in food manufacture (3 credits)

2 - Understand how to start up plant and equipment in food manufacture (2 credits)

3 - Understand how to shut down multi-stage operations in food manufacture (2 credits)

4 - Control mixing in food manufacture (3 credits)

To achieve the full level 2 Certificate, learners must achieve a minimum of 27 credits




Matrix Training Apprenticeship Pack

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