Matrix Organization Model at University of Minnesota.

Matrix Organization Model at

University of Minnesota

Organization Circa 2006

Associate Vice-President and

Chief information Officer (CIO)

Academic Services Administrative Services

Customer Support and Service Delivery Technology and Network Infrastructure Enterprise Applications Systems

Assurance and Security

External Planning and Initiatives

Planning

Finance and Human Resources

Application Management (Analysis, Configuration, Development, Vendor Interaction, Build, Test)

Operations & Infrastructure / Telecom(Architecture, System Admin, Data Base, Server, Storage, Network,

Telecommunications, Data Center)

Relationship / Service-Level Management(Requirements, Governance, Externally Focused)

Service & Support(Communications, Consultation, Help, Training, Installation, Desk-top Support)

Academic Technology(Technology-Focused Pedagogical Practices, Research, Grant, Faculty

Fellowship....)

Business Office(Finance, Human Resources,

Administration, Project Management, Measurement)

Information Security(Requirements, Governance, Externally Focused)

VP/CIO Office(Distributed and Central Technology leadership)

Organization Circa 2009

Explicit recognitionof the Demand role….

… from the traditionalSupply role of IT

Separation of Resource Management from….

Initiative and operational management…

Matrix Organizational ModelRACI

(Responsibility, Accountability, Consulted & Informed)

Challenges & Benefits• Initially understanding the model

•Spans and layers

•Resource managers & evaluations

•Healthy tension

•Duplication elimination

•Scalable