Report produced for the EC funded project INNOREGIO: dissemination of innovation and knowledge management techniques by Dr Vassilis Moustakis Ass. Prof., Director Management Systems Lab D. of Production and Management Engineering Technical University of Crete J A N U A R Y 2000 M M A A T T E E R R I I A A L L R R E E Q Q U U I I R R E E M ME E N N T T S S P P L L A A N N N N I I N N G G M MR R P P