Mastering Digital Transformation From app delivery to a multi-channel customer experience: Are you ready? Consumer Demand The Capabilities Multi-device support App discovery Great experience Interaction Developer Challenges Capture user feedback Internal resource management Predicting user needs Brand engagement Infrastructure needs Time-to- market User/ device provisioning Performance & Quality Remote app management Service Virtualization Security Customers want a seamless experience in-store, online, or on the go Simplified purchase Secure billing Quick and easy Collaboration Quality Frequency DevOps Agile Development Continuous build and delivery Collaboration Parallel Development Social media integration Mobile enablement Resource management The Goal: Multi-channel connectivity Anywhere, anytime Community Collaboration Continuous Development Enhanced marketing Analytics & data visualization Continuity (device agnostic) CONSUMER DEVELOPER