MASTER CORPORATE version 2:Layout 2fs-fileshare-eu.s3.amazonaws.com/corby/imported...Welcome to the latest edition of the Council’s ‘One Corby’ Corporate Plan, covering the period

Corporate Plan ‘One Corby’

Building a bigger, better, brighter Corby 2008-2013

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Contents

Summary Corporate Plan Summary page 5

Section 1 Regeneration and Growth page 11

Section 2 Climate Change and Environment page 17

Section 3 Economic Development, Jobs and Skills page 18

Section 4 Safer, Stronger Communities page 27

Section 5 Health and Well-being page 35

Section 6 Customer First page 44

Glossary page 47

Foreword page 3

What we want to achieve Page 4

Welcome to the latest edition of the Council’s ‘One Corby’ Corporate Plan, covering the period 2008 to 2013. This sets out ourobjectives and priorities for the future of the Borough and states what we intend to do to achieve them. It is based on a veryextensive consultation exercise with local people and businesses, and reflects what you feel is needed to make Corby a great place tolive, learn, work ….. and play!

Our ambition remains the same – to regenerate and grow – but in response to your feedback and global imperatives, we have put amuch greater emphasis on tackling climate change, promoting healthier living and investing in facilities and services for families,children and young people.

By 2013, Corby will be the fastest growing Borough in the Country but we also aim to make it the fastest improving with rising levelsof income, skills and public satisfaction with the quality of life and the delivery of local public services.

The ‘One Corby’ approach is designed to make this happen. It involves working together with all our partners in the public, private,voluntary and community sectors to achieve common aspirational goals.

Already we are over halfway towards the £4billion investment target we set in 2003, but there’s far more to come. We refer to ourapproach as `putting the 'Cor(e)’ back into Corby’, which means that as the Town expands into new urban extensions we intend toreinvest the wealth generated to revitalise our older housing areas and renew our infrastructure, Town Centre, major cultural andsporting amenities. This will ensure that everyone can share in the benefits of growth!

We look forward to working with you all to make Corby a Bigger, Better, Brighter Place!

Best wishes,

Yours sincerely

Foreword from the Leader and Chief Executive

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Cllr Pat FawcettLeader

Chris MallenderChief Executive

What we want to achieve

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Our Ambition is....“To double the population of Corby by 2030,

with a complementary increase in jobs, prosperity and public services that rank

with the very best!”

Our Mission is....“Working together for the future to improve

the quality of life for the people in the Borough”

Corporate Plan SummaryObjectives and Priorities 2008-2013

1. Regeneration and Growth

Priorities

1.1 Regularly exceed the Government’s housing growth targetsin terms of both quality and quantity of new housing

ObjectiveTo double the Borough’s population by 2030, with a

complementary increase in jobs, prosperity and the quality oflocal public services

1.2 Put the ‘Cor(e)’ back into Corby by revitalising areas ofpoorer housing

1.3 Promote the provision and use of public transport, walkingand cycling as healthy, climate friendly means of travel

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2.1 Encourage environmentally sustainable regeneration andgrowth

2.2 Reduce the impact our actions have on climate change

Priorities

2. Climate Change and EnvironmentObjective

Provide leadership in tackling climate change and enhancingCorby’s environment

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3. Economic Development, Jobs and Skills

Priorities

3.1 Accelerate economic growth to create 30,000 new jobs ofmixed skills by 2030

3.2 Create an internationally competitive labour force andimplement the National Skills Charter

3.3 Complete the transformation of the Parkland GatewayCultural Quarter in partnership with NNDC, EnglishPartnerships, emda and Northamptonshire County Council

3.4 Promote culture as a catalyst for successful regeneration

ObjectiveFulfil Corby’s potential as a dynamic, fast growing and

increasingly prosperous Borough, distinguished by the qualityof its built and rural environment and the calibre of its retail,

cultural and sporting facilities

4. Safer, Stronger Communities

Priorities

4.1 Improve levels of public satisfaction with their community asa place to live

4.2 Reduce the All Crime and Comparator Crime indexes forCorby to the average, or below, of our ‘family’ group of 15local authorities

4.3 Celebrate Corby’s growing diversity and tackle thechallenges and opportunities posed by large scale economicmigration

4.4 Improve the use of anti-social behaviour measures,including targeted support to families and individuals

4.5 Reduce the harm caused by the misuse of alcohol

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ObjectiveImprove perception locally and nationally of Corby as a

desirable and safe place to live, and reduce crime

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5. Health and Well-being

Priorities

5.1 Increase participation in sport and active recreation,especially among women, older people, the economicallydisadvantaged and people with disabilities

5.2. Promote healthier living and reduce health inequalities

5.3 Support the independence of older and vulnerable peopleand assist them to live healthy, fulfilling lives

5.4 Drive regeneration and improve the quality of life for localresidents by delivering international class cultural and sportsfacilities

5.5 Empower children and young people to make a positivecontribution to their own and Corby's future

5.6 Create opportunities for every school child in Corby toparticipate in the sporting and cultural Olympiad

ObjectiveCreate a healthier, more physically active community and

encourage sport as a catalyst for regeneration and improvedquality of life for all Corby residents

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6. Customer First

Priorities

6.1 Increase resident satisfaction with Council services to topquartile level by 2012

6.2 Deliver top class services through effective performancemanagement and a well trained and motivated workforce

6.3 Ensure ‘Best in Class’ frontline customer services

6.4 Improve access to services for all sections of the community,with a particular focus on disadvantaged, ethnic minorityand other hard to reach groups

6.5 Ensure that all services provide Value for Money andresources are directed towards community priorities

ObjectiveProvide efficient, effective and responsive services

that rank with the very best

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Objective: Double the Borough’s population by 2030, with a complementary increase in jobs,

prosperity and the quality of local public services

Priorities

1.1 Regularly exceed theGovernment’s housinggrowth targets in termsof both quality andquantity of newhousing

Actions

1.1.1 Successfully complete thedevelopments of OakleyVale and Little Stanion;bring forward Priors Hall asan exemplar community ofmodern green living

Bring forward Masterplansfor the Western Extension(4,000 homes) and NorthEastern Extension (1,000)homes

When

Oakley Vale completedby end of 2012 (3,000homes)

Showhome launch ofLittle Stanion May 2008(1,000 homes by 2011)

New housing underconstruction at PriorsHall in 2009 (4,100homes by 2021)

Who

Corporate Director(Operations)

Targets/Outcome

NI 154 – Netadditional homesprovided

16,800 new homesoverall 2001 to 2021

680 per year to 2011

1,060 per year after2011

Comments/Evidence

Milton Keynes/SouthMidlands (MKSM)Annual MonitoringReport

1.1.2 Work with developmentpartners to ensure 30% ofnew homes are delivered ataffordable levels to buy orat low social rent levels

Ongoing Corporate Director(Operations)

NI 155 – Number ofaffordable homesdelivered (gross)

Previously approvedlevels of 0% OakleyVale, 20% Priors Hall(10% on-site, 10%off-site), 20% on-siteLittle Stanion

Milton Keynes/SouthMidlands (MKSM)Annual MonitoringReport

Section 1 Regeneration and Growth

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Priorities

1.2 put the ‘Cor(e)’ backinto Corby byrevitalising areas ofpoorer housing

Actions

1.2.1 Complete the ongoingregeneration of thehousing priority areas at:

● Lincoln Way/Kingswood

● Arran Way/Lodge Park

● Finland Way/Danesholme

When

Phases 1a & 1bKingswood complete 2011

Arran Way complete 2011

Finland Way complete 2012

Who


Targets/Outcome

NI 154 and 155 (see above)

160 new homes 29 affordable

Arran Way/FinlandWay subject todesign/planning

Comments/Evidence

Three communities re-invigorated

Regeneration of areasunderway

New options to rentand buy for thoseentering/movingwithin the housingladder

Reduced Councilhousing waiting list

1.2.2 Create a partnership/jointventure to build affordablehomes for rent

Feasibility Study by March2009

Heads ofNeighbourhoodPride and CBProperty Services

NI 155 – Number ofaffordable homesdelivered (gross)

Further progresssubject to outcome offeasibility study

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Priorities

1.3 Promote the provisionand use of publictransport, walking andcycling as healthy,climate friendly meansof travel

Actions

1.3.1 Support NNDC, EP andNetwork Rail in theprovision of a newstation/infrastructure anddevelop this as a focalpoint for the Corby CentralTechnology Park

Pursue northerly servicesvia Oakham during the lifeof the franchise

When

Contract let February 2008

Station completed byDecember 2008

Service commencesDecember 2008

Who

Corporate Director(Operations) plusHead ofRegeneration andGrowth

Targets/Outcome

Hourly London railservice by December2008

Northerly service by2015

Comments/Evidence

Land/budgets securedby EP/NNDC

CBC taken outCompulsory PurchaseOrder (CPO) powersin case of difficultiesin acquiringStagecoach bus depotfor Phase 1b

1.3.2 Create the CorbyWalk/Central Avenue as afocal point of Corby’sregeneration aspirations,linking the new stationwith the Town Centre,Parkland Gateway and newhealth complex atWillowbrook

Masterplanning/designSpring/Summer 2008

Detailed design by end of2008

Planning and construction2009-11

Corporate Director(Operations)/Headof Regenerationand Growth

Subject to feasibilitywork/studies byEDAW and Atkins(Spring 2008)

Land largely held byCBC/partners

Growth area andS106 monies availablefor initialmasterplanning/design works

1.3.3 Facilitate the introductionof extended evening andweekend bus services


NI 176 – Workingage people withaccess toemployment bypublic transport (andother specifiedmodes)

Financialcontributionsearmarked from S106Agreements at OakleyVale, Little Stanion,Priors Hall etc

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Objective: Provide leadership in tackling climate change and enhancing Corby’s environment

Priorities

2.1 Encourageenvironmentallysustainableregeneration andgrowth

Actions

2.1.1 Implement CBC ClimateChange Strategy andreduce carbon emissions

When

Ongoing, assisted byadmission into the CarbonTrust Programme

Who

Assistant ChiefExecutive andHeads of Service

Targets/Outcome

10% by 2010

17.5% by 2015

25% by 2020

Comments/Evidence

Exceeds Governmenttarget of 20% by2020

2.1.2 Ensure future Town Centreand other majordevelopments meetBREEAM ‘verygood’/’excellent’ standardsin keeping with theexample set by the CivicHub/Corby Cube

Ongoing Head ofRegeneration andGrowth

NI 188 – Adapting toclimate change

BREEAM Certification

2.1.3 Develop, with partners, oneof the country’s firstcommercially financedcarbon neutral ‘Eco-Villages’ at Corby Central

Land disposal –Spring 2008

Consultation/OutlinePlanning –Summer/Autumn 2008

Detailed plans –Winter 2008/9

Construction –2009 onwards

Heads of CBProperty Services,and Regenerationand Growth withAssistant ChiefExecutive

NI 188 (see above) Energy PerformanceCertification

Section 2 Climate Change and Environment

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Priorities

2.2 Reduce the impact ouractions have on climatechange

Actions

2.2.1 Establish an AffordableWarmth Strategy

When

Spring 2012

Who

Assistant ChiefExecutive

Comments/Evidence

2.2.2 Purchase low carbondioxide emitting ‘pool’vehicles for staff incl. bikes,scooters and electric cars(replace Council Rover andJaguar!)

Spring 2009 Assistant ChiefExecutive

Reduce transportemissions from dayto day Council dutiesin pursuit of ouroverall carbonreduction target

2.2.3 Reduce emissions from CBCbuildings in pursuit of ouroverall carbon reductiontarget

Establish 2007/8 baselineemissions by September2008 and set a reductiontarget by December 2008

Head ofEnvironmentalQuality/AssistantChief Executive

Targets to be refinedthrough work withthe Carbon TrustProgramme

Targets/Outcome

Reduction in fuelpoverty and anincrease inhouseholds’ energyefficiency

Home Energy Conservation Act(HECA) target of30% improvementby 2012

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Priorities Actions

2.2.4 Increase municipalrecycling by including thekerbside collection of:

● glass

● food waste

When

September 2008

2009/10 subject tofeasibility

Who

Head ofEnvironmentalQuality

Comments/Evidence

2.2.5 Introduce a commercialwaste recycling service

Spring 2009 Head ofEnvironmentalQuality

Increase the amountof waste frombusinesses which isrecycled anddiverted from landfill

Reduce tonnes ofcommercial wastesent to landfill by20% by 2010

Examination of wasterecords followingimplementation ofadditional schemes

Targets/Outcome

NI 191 – Residualhousehold waste perhead

Increase the amountof waste which isrecycled to 50% by2010

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Section 3 Economic Development, Jobs and SkillsObjective:

Corby will fulfil its potential as a dynamic, fast growing and increasingly prosperous Borough, distinguished by the quality ofits built and rural environment and the calibre of its retail, cultural and sporting facilities

Priorities

3.1 Accelerate economicgrowth to create30,000 new jobs ofmixed skills by 2030

Actions

3.1.1 Secure construction of the£7.5m Corby EnterpriseCentre in partnership withNorth NorthamptonshireDevelopment Company,(NNDC), East MidlandsDevelopment Agency(emda) andNorthamptonshireEnterprise Limited (NEL)

When

Outline planning approvalSummer 2008

Detailed approval end2008

Construction 2009

Opening 2010

Who

Head of CBProperty Services

Targets/Outcome

NI 151 – Overallemployment rate

NI 171 – VATregistration rate

Jobs created: 101

Jobs safeguarded: 187

New companies: 64

4,000 sq m EnterpriseCentre

Comments/Evidence

Annual monitoring ofmanagement contractwith Angle plc

3.1.2 Facilitate construction ofthe Cockerell RoadIndustrial and DistributionCentre in partnership withQuadrant Estates

Planning permissionSummer 2008


NI 151 and 171(see above)

Jobs created: 600(excluding CEC)

26,900 sq m office,industrial anddistribution spaceand 4,000 sq mEnterprise Centre,2,250 sq m carshowrooms

Annual monitoring ofLocal DevelopmentFramework

Milestones inContract for Sale

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Priorities Actions

3.1.3 Construction of a ResourceRecovery Park working withprivate partners

When

NEL feasibility studycompleted November 2007

Project development 2008

Who


Targets/Outcome

NI 151 and 171 (seeabove)

Comments/Evidence

Project developmentsubject to PolicyCommittee approval

3.1.4 Secure development of aTechnology Quarter inCorby Central adjacent tothe new Railway Station, inpartnership with NNDC,NEL, emda,Northamptonshire CountyCouncil and TreshamInstitute

Incorporate a Universitypresence

Feasibility study Q1 2008/9by EDAW

Railway Servicecommences December2008

First phase complete end2011


To be defined inFeasibility Study


3.1.5 Secure construction of the3.5m sq ft Rail FreightTerminal at StanionPlantation working withPro Logis

First phase complete mid-2010



Jobs created: 1,600Phase 1 (3,100 total)

Milton Keynes SouthMidlands (MKSM)Annual MonitoringReport

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Priorities

3.2 Create aninternationallycompetitive labourforce and implementthe National SkillsCharter

Actions

3.2.1 Facilitate construction of anew Tresham Institutecampus at Corby Central(see 3.1.4 above)

When

Business Plan and Fundingapplication by June 2008

Construction 2009/10

Completion 2011

Who


Targets/Outcome

c.£42m CollegeCampus

Training outcomes tobe defined inBusiness Plan

Comments/Evidence

3.2.2 Replace the Corby TrainingAcademy and LinwoodSkills Centre with adedicated ConstructionAcademy, in partnershipwith Tresham Institute

Feasibility study in 2008/9 Corporate Director(Operations)

3.2.3 Establish a LogisticsAcademy to complementthe Rail Freight Terminal atStanion (see 3.1.5)

Mid 2010 Corporate Director(Operations)

3.2.4 Prioritise training andrecruitment at the Councilamong young people andhard to reach groups to actas an exemplar to otheremployers


NI 79 (see above)

Number ofapprenticeships inplace

% of employees atCBC who hold NVQLevel 2 qualifications

NI 79 – Achievementof a Level 2qualification by theage of 19

60 training placesfor 14-19s at risk ofexclusion

60 NVQ1/Diplomasper year

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Priorities

3.3. Facilitate the renewalof the retail centre inpartnership with LandSecurities and boostCorby into the top 250centres nationally by2013

Actions

3.3.1 Upgrade George Street/Corporation Street PublicRealm in partnership withLand Securities and NNDC/Growth Area Funding

When

Feasibility Study by AtkinsSpring 2008

Design by end 2008/9

Construction 2009/10

Who


Targets/Outcome

To be determined inFeasibility Study

Comments/Evidence

3.3.2 Facilitate the opening of amultiplex cinema complexby 2010

Consultation early/mid-2008

Detailed proposal mid-2009

Opening by end of 2010



Five screens, fourrestaurants

3.3.3 Acquire new/refurbishedcentral offices for CorbyBorough Council

Consultation early/mid-2009

Finalise plans by end 2010

Construction/opening byend 2011

Head of PropertyServices

3,500 sq mrefurbished officespace

10% carbonreduction gain

Improved and moreefficient back-officeworkingenvironment

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Priorities Actions

3.3.4 Secure Corby Evolution –Retail Phase 2, by end of2012

When

Outline plans approvedmid-2008

Detailed plans approvedmid-2009

Construction commenceslate 2009

Opening of development2012

Who


Targets/Outcome


340,000 sq ft retailfloorspace

350 apartments

1,600 extra carspaces

Comments/Evidence

3.4. Complete theregeneration of theParkland GatewayCultural Quarter inpartnership withNNDC, EnglishPartnerships, emda andNorthamptonshireCounty Council

3.4.1 Complete/openInternational Pool

June 2009

Marketing from Autumn2008/9

Head of SpecialProjects/Head ofCulture and Leisure

New membershipscheme promoted

Target 2,000members

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Priorities Actions

3.4.2 Achieve SwimmingDevelopment and BusinessPlanning Milestones

When

2009/10 and annuallythereafter

Who

Head of Cultureand Leisure

Targets/Outcome

Preparation for newpool fullyimplemented

Over 100,000 extraswims per year

Comments/Evidence

New swimming andcoaching scheme inplace

Regional swimmingcentre of excellenceestablished

3.4.3 Construct/open CorbyCube, Theatre, Library, OneStop Shop and Civic Centre

June 2010 Head of SpecialProjects/Head ofCulture and Leisure

Cube opens on timeand is fullyfunctional from dayone

3.4.4 Implement TheatreManagement and FacilitiesManagement Structuresand Plans, and achieveBusiness Milestones

Theatre Plan approvedmid-2008

Trust created by end 2008– Chief Executive/Teamappointed by mid-2009

Theatre opens Spring 2010

Business Plan monitoring/review 2010/11 andannually thereafter


Theatremanagement andprogramme ofevents both in place

77,000 theatre visitsper annum

Managementstructure in place

Marketing andprogrammingsuccessfully attractingaudiences

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Priorities Actions

3.4.5 Agree/implementredevelopment plan forWillow Arts Centre and oldSwimming Pool sites tocomplete ParklandGateway RegenerationProject

When

Feasibility study andproject planning 2008/9

Contractual commitmentfor developing these keytown centre sites by end of2009

Who

Head of CBPropertyServices/Head ofSpecial Projects

Targets/Outcome

Contributing to thetown’s ‘gateway’approaches

Consideration ofHub and Pool withina wider commercialsetting

Comments/Evidence

Contract exchange

Developmentprogramme securingtenants

3.4.6 Boating Lake Café andVisitor Centre

2010/11 feasibility/design

2011/12 planning

2012/13 construction/opening

Head of Cultureand Leisure/ Headof Special Projects

Enhanced visitorattractions (extravisitor numbers tobe defined)

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Priorities

3.5. Promote culture as acatalyst for successfulregeneration

Actions

3.5.1 Capitalise on Corby’sdesignation in 2007/8 as anational ‘Priority Place’

When

Develop programme in2008/9

Who


Targets/Outcome

To be determined

Comments/Evidence

3.5.2 Develop a significantprogramme of Public Art asa centrepiece of the CorbyCentral renaissance project

Completion with Cube/Pool Head of Cultureand Leisure/Head ofSpecial Projects

‘Blink’ and ‘Shimmer’installations installedfor Cube andInternational Pool

Ongoing Corby Candlesculpture designapproved forParklandGateway/WillowPlace

Spring 2008 ‘Connect’ publicinvolvement projectfor ParklandGateway – artistselection April 2008

2008/9 Funds in place andModus Operandiappointed tocommissionintervention forStation Gateway

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Priorities Actions

3.5.7 Develop the Manor Houseas a creative industriescentre

Who


Comments/Evidence

Tenancies in place

Refurbishmentprogramme agreed

Masterplan forTechnology Quarter

3.5.8 Secure Green Pennant/Flagstatus for Corby’s mainparks on a rolling basis

By March 2011 Head of Cultureand Leisure

Applications to besubmitted and GreenFlag status awardedfor East Carlton Park,West Glebe,Thoroughsale/Hazelwood, WeldonWoodland Park andCoronation Park byMarch 2011

Green Pennant/Flagsachieved

3.5.9 Develop a Heritage Centrewithin Corby, located in theoldest residential propertyin Corby Old Village

Heritage lottery fundingsecured

Building work to startAutumn 2008


Building opened asHeritage CentreSummer 2010

When

Acquire March 2008

Refurbish Summer 2008

Lease to Trust Autumn2008

Manage start-up/growthAutumn 2008 onwards

Targets/Outcome

8,000 sq ftrefurbishedcommercial space,bringing ManorHouse back intoproductive use andcontributing to thedevelopment of theTechnology Quarter

Section 4 Safer, Stronger Communities

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4.1.2 Encourage communities tobecome more activelyinvolved in theirneighbourhoods throughthe JAGs, CommunityPanels, Taras andNeighbourhood WatchSchemes

Ongoing Head ofNeighbourhoodPride

NI 5 – Overall/generalsatisfaction with thelocal area Baseline = 56.7%Target to be achieved60.8%

Increasedparticipation of localresidents

Increased feeling ofwell-being andsatisfaction

Priorities

4.1 Improve levels of publicsatisfaction with theircommunity as a placeto live

Actions

4.1.1 Continue to develop theNeighbourhoodManagement approach,ensuring eachmanagement area iscovered by a communityplan and devolved budgets

When

Community plans andgovernance structures inplace by March 2009

Who

Head ofNeighbourhoodPride

Targets/Outcome

NI 3 – Civic participationin the local area

NI 4 – % of people whofeel they can influencedecisions in theirlocality

NI 5 – Overall/generalsatisfaction with thelocal area Baseline = 56.7%Target to be achieved60.8%

Comments/Evidence

Place Survey, localsurveys

Objective: Improve perception locally and nationally of Corby as a desirable and safe place to live, and reduce crime

4.1.3 Increase opportunities forevery adult to becomeinvolved as a volunteer,ambassador or coach


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Priorities Actions

4.1.4 Enhance the quality of lifefor our local communitiesby:

● Reducing incidences of graffiti, fly-tipping and other low level environmental nuisance

● Developing a rolling 2008/9 onwards programme of weeks of action in each of the Neighbourhood Management Areas (funds secured from Home Office/LAA)

When

Ongoing

Who

Heads ofNeighbourhoodPride andEnvironmentalQuality

Targets/Outcome

NI 195 – Improved street andenvironmental cleanliness (levels ofgraffiti, litter, detritus and fly posting)

NI 196 – Improved street andenvironmental cleanliness – fly tipping

Comments/Evidence

Place Survey

Increasedparticipation of localresidents

Increased feeling ofwell-being andsatisfaction

4.1.5 Improve safety in the homein Corby

March 2008 –April 2011


Reduction in accidentaldwelling fires

To undertake an analysis ofaccidental injuries in Corbyand develop a plan to reducethese

Arson Taskforcerecords

4.1 .6 Reduce domestic burglaryby implementing targethardening initiatives anddeliver forensic coding toidentified/at risk properties

April 2011 Head ofNeighbourhoodPride

NI 16 – Serious acquisitivecrime rate.

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Priorities

4.2 Reduce the All Crimeand Comparator Crimeindexes for Corby tothe average, or below,of our ‘family’ group of15 local authorities

Actions

4.2.1 Play a pro-active role in theCorby Community SafetyPartnership and thereduction of its CrimeReduction Strategy

When

Ongoing

Who


Targets/Outcome

Contained in Crime ReductionStrategy

Comments/Evidence

Increasedaccountability andgreaterempowerment oflocal communities

COMPASS Team –produces monthlyperformanceimprovementbulletins

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4.3.2 Create better links withnew communities byworking with otherstatutory and third sectorpartners

Ongoing Head of Cultureand Leisure

NI 1 and 2 (see above) Place Survey

4.3.3 Develop effectivemechanisms for identifyingand responding tocommunity tensions, hatecrimes and incidents

Support the work of theCountywide Hate Crimeforum

Funding earmarkedfor 2008/9


NI 1 and 2 (see above) Grant contributionearmarked forNorthamptonshireRacial EqualityCouncil

Priorities

4.3 Celebrate Corby’sgrowing diversity andtackle the challengesand opportunitiesposed by large scaleeconomic migration

Actions

4.3.1 Develop and deliver aCommunity Cohesionpolicy

When

2008/9

Who

Assistant ChiefExecutive

Targets/Outcome

NI 1 – % of people whobelieve people from differentbackgrounds get on welltogether in their local areaBaseline = 60.2%Target to be achieved 65.1%

NI 2 - % of people who feelthat they belong to theirneighbourhood

NI 23 – Perceptions thatpeople in the area treat oneanother with respect anddignity

Comments/Evidence

Place Survey

304.4.2 Implement:

● S106 community safety projects and incorporate Better by Design principles in new Urban Extensions

● Introduce talking CCTV units at key locations

April 2008 –March 2011

Heads of Legal andDemocraticServices,NeighbourhoodPride, Regenerationand Growth

Head ofNeighbourhoodPride/Head ofCulture and Leisure

NI 21 – Dealing with localconcerns about anti-socialbehaviour and crime by thelocal council and p olice

NI 25 – Satisfaction of differentgroups with the way the policeand local council dealt withanti-social behaviour

NI 27 – Understanding of localconcerns about anti-socialbehaviour and crime by thelocal council and police

Reduction in incidents (to beagreed through CommunitySafety Partnership)

Introduce five talking CCTV units

Priorities

4.4 Improve the use ofanti-social behaviourmeasures, includingtargeted support tofamilies andindividuals

Actions

4.4.1 Adopt a zero toleranceapproach to criminaldamage

When

April 2008 –March 2011

Who

Heads ofNeighbourhoodPride and Legal andDemocratic Services

Targets/Outcome

NI 17 – Perceptions of anti-social behaviour Baseline = 39% Target to be achieved 35.2%

Comments/Evidence

31

4.4.4 Introduce a familyintervention project towork with the most at riskfamilies in partnership withNational Children’s Homes(NCH)

April 2008 – March 2011

Start-up 1st Quarter2008/9

Head ofNeighbourhood Pride

NI 116 – Proportionof children inpoverty

Six interventions peryear

Contract monitoringreturns

Priorities Actions

4.4.3 Reduce anti-socialbehaviour and criminaldamage in identified hotspot areas by increasingthe number of positiveactivities for young peopleand ensuring the activitiesare accessible and wellpromoted

When

Ongoing

Who


Targets/Outcome

NI 17 – Perceptionsof anti-socialbehaviour Baseline = 39%Target to beachieved 35.2%

% stating thatteenagers hangingaround on thestreets is a problemin their areaBaseline = 67.5%Target to beachieved 63.3%

Comments/Evidence

32

Priorities Actions

4.4.5 Improve the perception ofyoung people in Corby withan emphasis on reducinganti-social behaviour

When

April 2008 – March 2011

Who


Targets/Outcome Comments/Evidence

Surveys of localcommunities toanalyse perceptionsthey have of youngpeople

4.5 Reduce the harmcaused by the misuseof alcohol

4.5.1 Implement DesignatedPublic Place Orders (DPPOs)

March 2008 – April 2011 Head ofNeighbourhoodPride

NI 39 – Alcohol-harm relatedhospital admissionrates

NI 41 – Perceptionsof drunk or rowdybehaviour as aproblemBaseline = 40%Target to beachieved 35.6%

Implementation ofDPPOs in priorityareas

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4.5.3 Expand PubWatch Schemeto include all eligiblemembers

Undertake an annualprogramme of initiatives totackle alcohol related crimeand anti-social behaviour inconjunction with licensees

March 2009 Head ofEnvironmentalQuality

NI 20 (see above)

Reduction of 15% to be achieved

Increase amount of ‘ActiveMembers’ of PubWatch by fivebusinesses per year

Provision of two campaigns ayear designed to combat alcoholrelated crime and anti-socialbehaviour

PubWatch records ofmembership andattendance records

Details of campaignstrategies andmaterials used

Priorities Actions

4.5.2 Target and engage withlicensed premises wherethere are links toalcohol/drug related crimeand disorder

When

March 2008 –April 2011

Who


Targets/Outcome

NI 20 – Assault with injury crime rate

Reduction of 15% to be achieved

NI 41 – Perceptions of drunk orrowdy behaviour as a problemBaseline = 40%Target to be achieved 35.6%

Reduction in alcohol relateddisorder

Eight Multi-Agency EnforcementVisits to high risk licensedpremises per year

Comments/Evidence

Completed Multi-Agency Inspectionpaperwork

Section 5 Health and Well-being

34

Priorities

5.1 Increase participationin sport and activerecreation, especiallyamong women, olderpeople, theeconomicallydisadvantaged andpeople with disabilities

Actions

5.1.1 Extend the life of the CorbyActive Project and deliver aCommunity Sport andPhysical ActivityProgramme

When

April 2008 to 2011

Who


Targets/Outcome

NI 8 – Adultparticipation in sport

579 extra adults peryear exercising 3 x 30 minutes perweek, in line withLAA2 target

Comments/Evidence

Successful Sport EnglandCommunity InvestmentFund (CIF) Bid

£100,000 match fundingfrom Primary Care Trust

Monitoring Evidence fromexisting facilities/activitiesSport England Survey

5.1.2 Renew and updateconcession schemes atLodge Park, the pool andother Council facilities toincrease participation bythe priority groups

Relaunch GP activityreferral scheme

By January 2009

Spring 2008


NI 8 (see above)

5.1.3 Extend the reach/frequency of communitysport provision in schoolholidays and beyond

April 2008 onwards Head of Cultureand Leisure

NI 57 – Children andyoung people’sparticipation in high-quality PE and sport

Increased number ofsports opportunitiesavailable withinBorough

Monitoring Evidencecollected from SportsDevelopment SummerSports Programme, CorbyTown Football Club (CTFC),Corby Zone/Manor House

Objective: Create a healthier, more physically active community and encourage sport as a catalyst for regeneration and improved

quality of life for all Corby residents

35

Priorities Actions

5.1.4 Develop and implement aplan to encourage urbansports and other morediverse forms of activerecreation to attract groupsnot interested in traditionalsports

Support the relocation ofAdrenaline Alley into worldclass premises

When

April 2008 onwards

Alley feasibility study2008/9

Planning/design2009/10

Construction2010/11

Who


Targets/Outcome


Comments/Evidence

Grant funding andpartnership working withAdrenaline Alley

5.1.5 Develop a cycle strategy forCorby in partnership withdevelopers, Cycle Englandand Sustrans to promoteand increase cycling inCorby

March 2010 Head of Cultureand Leisure

NI 8 (see above)

Network of cycle tracksplanned

Increased participationby physical activity

Strategy adopted and plansin place

Marketing and promotioncampaign

5.2. Promote healthierliving and reducehealth inequalities

5.2.1 Free smoking cessationcourses/clinics in everypriority neighbourhood

Ongoing Head ofEnvironmentalQuality

Reduced smoking prevalenceand improved health outcomes

300+ long term quitters peryear

30 stop smoking programmesheld each year

15 people attending each stopsmoking programme

75% of attendees of each stopsmoking programmes quit

Monitoring Evidence

36

Priorities Actions

5.2.2 Ensure that regularSmoking, Weight, Activityand Practical HealthyEating (SWAP) programmesare held in every area ofneed

When

Ongoing

Who


Targets/Outcome

12 SWAPprogrammes held inpriority areas

500 peopleattending the SWAPprogramme per year

Comments/Evidence

Monitoring Evidence

5.2.3 Implement Smoke FreeHomes initiative with allschools, focussing on areasof greatest need


10 primary schoolsto implement SmokeFree Homes initiativeby July 2009

2,000 Teen LifeChecks by July 2009

Monitoring Evidence

Mobile training classcomputer basedquestionnaire

5.2.4 Work with the Primary CareTrust (PCT) to provideaffordable health/fitnessfacilities and healthcoaches in every area ofneed


NI 121 – Mortalityrate from allcirculatory diseasesat ages under 75

NI 122 – Mortalityfrom all cancers atages under 75

NI 123 – 16+current smoking rateprevalence

Monitoring Evidence

Mobile Health MOT Unit

5.3.2 Support the AutumnCentre and facilitate anetwork to ensure olderpeople have access tosupport and socialactivities

Ongoing

Spring 2008


NI 139, 141 and 142 (see above)

Reintroduce volunteer-runcommunity bus service,supported by grant

Grant support to AutumnCentre in partnership withNCC and related agencies(thematic partnership)

Quarterly monitoringreports to be collected fromthe Autumn Centre

37

Priorities Actions

5.2.5 Implement newHeartbeat Awardcriteria and increasenumber of awards by10% per year

When

March 2009

Who

Head of EnvironmentalQuality

Targets/Outcome

12 companies visited byDecember 2008

40 companies in 2009

60 companies in 2010

Comments/Evidence

Monitoring Evidence Mobile Health MOT Unit

5.2.6 Implementcomprehensiveprogramme of StaffHealth Checks withlocal employers

Ongoing from September 2008


10 company visits by July 2009

1,000 health MOTs by July 2009

Records from Health Busdatabase

5.3 Support theindependence of olderand vulnerable peopleand assist them to livehealthy, fulfilling lives

5.3.1 Refurbish all shelteredhousing with sharedbathing facilities toprovide modern, selfcontained flats

Donald GreavesHouse 2009/10

Velbert House2010/11

Sykes Court2011/12


NI 139 – People over 65 who saythat they receive the information,assistance and support needed toexercise choice and control to liveindependently

NI 141 – Number of vulnerablepeople achieving independentliving

NI 142 – Number of vulnerablepeople who are supported tomaintain independent living

38

Priorities Actions

5.3.3 Develop an activityprogramme for olderresidents

When

Action plan to bedeveloped by March2009

Who


Targets/Outcome

NI 139, 141 and 142(see above)

Comments/Evidence

Partnership working withAge Concern to developactivity programme

5.3.4 Develop programmes toreduce isolation for olderpeople and carers such asGet Set Go

Ongoing Head of Cultureand Leisure

NI 139, 141 and 142(see above)

5.3.5 Ensure that access to targethardening of propertiesand security advice isavailable for older people

Ongoing Head ofNeighbourhoodPride

Ensure targethardening servicesare offered to allvulnerable victims

Target hardening tobe set at 50properties

5.4 Drive regeneration andimprove the quality oflife for local residentsby deliveringinternational classcultural and sportsfacilities

5.4.1 Construct and open aninternational 50m pool andleisure facility

June 2009 Head of SpecialProjects/Head ofCulture and Leisure

NI 8 – Adultparticipation in sport

Target is non activepersons

579 extra adultsparticipating inregular exercise 3 x30 minutes per week

39

Priorities Actions

5.4.2 Undertake a majorrefurbishment ofRockinghamTriangle SportsComplex

When

Consultation/planning –Spring/Summer 2008

Contract tenderingby end of 2008

Phase 1 – opening2009

Construction ofPhase 2/openingseason 2010/11

Who


Targets/Outcome


Phase 1: provide a base for CorbyKingswood, the Borough’s largestjunior club

Phase 1: provide six floodlit outdoorcourts at Corby Tennis Centre

Phase 2: create a new stadium forCorby Town Football Club and aprivate Football Academy Business

50 trainees per season supported

Comments/Evidence

5.4.3 Market Corby as atraining venue forthe 2012 OlympicGames

Spring/Summer 2008 Head of Cultureand Leisure

Rockingham Triangle and newSwimming Pool included in handbookfor Olympics – March 2008 and Paralympics – May 2008

Post Beijing (August 2008)

Spring/Summer2009 – 2012

Research target nations

Implement marketing programme inpartnership with NEL, NSport, emda.(Secure partner Nations)

August 2012 London Games

Post-2012 Secure Corby Legacy

40

Priorities

5.5 Empower children andyoung people to makea positive contributionto their own andCorby's future

Actions

5.5.1 Provide traditional playfacilities in everyneighbourhood andparish

When

April 2008 – 2013

Who


Targets/Outcome

Six new inclusive playopportunities (Buddyswings)

Comments/Evidence

Strategic approachdeveloped for all play areasin the Borough

Swings in place

5.5.2 Provide support for ayouth club/appropriatefacilities in everyneighbourhood andparish, working with NCCand other partners

April 2008 – March2013


NI 110 – Young people’sparticipation in positiveactivities

Grant support toNorthamptonshireAssociation of Youth Clubs

Accountable body forMoney4Youth funding

5.5.3 Facilitate the provision ofdetached youth andoutreach workers servingevery neighbourhood/parish



NI 110 (see above) Members’ CommunityLeadership Fund grants

Grant support toGroundwork

41

5.5.5 Sponsor the Corby 'Voice'project for children andyoung people

Yearly Head of Cultureand Leisure

NI 110 (see above) Annual survey of pupils inpartnership with theExcellence Cluster

£21,000 support over threeyears

5.5.6 Create a formal YouthCouncil and encourageaspirants to seek electionto the County and NationalYouth Parliaments

Yearly Assistant ChiefExecutive/Head of Cultureand Leisure

Target is to have one electedMember for Corby on bothCounty and National YouthParliaments

£1,000 core funding fromCBC per year

Priorities Actions

5.5.4 Deliver new Corby PlayRangers Project

When


Who


Targets/Outcome

Provide accessible playopportunities for 3,000children in the Borough

Comments/Evidence

Quarterly evaluations

42

Priorities

5.6 Create opportunitiesfor every school child inCorby to participate inthe sporting andcultural Olympiad

Actions

5.6.1 Maximise free/affordableaccess to sports andleisure facilities for everychild and young person,especially in schoolholidays

When

Yearly

Who


Targets/Outcome

NI 57 – Children and youngpeople’s participation inhigh-quality PE and sport

13,000 per yearparticipants

5% per year growth

Comments/Evidence

Monitoring from SHAPEProgramme and SportsDevelopment Programme

5.6.2 Incorporatefree/affordablecoaching/eventsprogrammes as acondition of allpeppercorn Council leasesand grants for cultureand sport

April 2008 Heads of Cultureand Leisure/CBProperty Services

NI 57 (see above)

Rockingham Triangle

Football and Athletics

Corby Zone/Manor House

Creative Industries Centre

Number of events and leaseand grant funding in place

5.6.3 Maximise affordableaccess to all youngpeople, out of term time,to theatre, arts, heritage,dance, music and othercreative activities

Yearly Head of Cultureand Leisure

NI 57 (see above)

Corby Zone – see above

43

Section 6 Customer First

Priorities

6.1 Increase residentsatisfaction withBorough Councilservices to top quartilelevel by 2012

Actions

6.1.1 One Council/One Corbyapproach to servicedelivery

When

2009 – satisfactionabove median for allDistricts/Boroughs

2012 – satisfactiontop quartile

Who

All staff

Targets/Outcome Comments/Evidence

Place Survey

6.2 Deliver top classservices througheffective performancemanagement and awell trained andmotivated workforce

6.2.1 Continue to improveservice outcomes in orderto meet/exceed localaspirations and nationaltargets

Ongoing Assistant ChiefExecutive/AllHeads ofService

CPA Re-categorisation September 2008 = Good

Future service inspections =2* + (good/excellent)

Use of Resources score of 3(consistently exceedingminimum standards)

Audit CommissionInspection/AssessmentReports

6.2.2 Renew Investors in Peopleaccreditation

March 2009 Human ResourcesManager

IIP achieved

Objective: Corby Borough Council will provide efficient, effective and responsive services that rank with the very best

44

Priorities

6.3 Ensure ‘Best in Class’frontline customerservices

Actions

6.3.1 Enhance frontlinecustomer services atCorby Borough Council’sOne Stop Shop to includeall customer facingservices

When

2008+

Who

Head of CustomerFirst

Targets/Outcome

Top quartile performancefor NI 14

250,000 customers servedper annum with 80% seenin 15 minutes (2009)

85% seen in 15 minutes(2010), target and maintain95% customer satisfactionlevels

Comments/Evidence

Customer ServiceNI 14 Performance Audit

6.3.2 Enhance the Council’s Electronic customerprogramme website toensure information andinteractions are up todate and relevant, andelectronic access toservices is maximised

August 2008 Head ofCustomer First

% of customer contactsreceived electronically –

25% (2009)35% (2010)50% (2011)

Customer Service‘dashboard’ – electronicmonitoring system

6.3.3 Incorporate keyNorthamptonshire CountyCouncil services in themove to the Corby Cube

Spring 2010 onwards Head ofCustomer First

Move OSS provision to newCivic Hub facility (Spring2010)

Civic Hub/Corby Cube Action/Project Plan

6.3.4 Implement new CustomerFirst Strategy 2008/11

October 2008+ Head ofCustomer First

NI 14 – Avoidable contact:the average number ofcustomer contacts perreceived customer request

100% coverage of corporatecustomer awareness

Customer Service

Dashboard and NI 14Performance Audit

45

Priorities Actions

6.3.5 Obtain National CharterMark Accreditation forfrontline customerservices

When

2009

Who

Head of CustomerFirst

Targets/Outcome

Recognised nationalstandard achieved

6.4 Improve access toservices for all sectionsof the community, witha particular focus ondisadvantaged, ethnicminority and otherhard to reach groups

6.4.1 Maximise take-up ofbenefits entitlementthrough effectivetargeting/promotion andtimely processing ofclaims

Ongoing Head ofFinancialServices

NI 181 – Time taken toprocess HousingBenefit/Council Tax Benefitnew claims and changeevents

6.4.2 Ensure that all servicesare accessible to allresidents andcommunities,undertakingcomprehensive equalityimpact assessments

Ongoing All Heads ofService

NI 140 – Fair treatment bylocal services

6.5 Ensure that all servicesprovide Value forMoney and resourcesare directed towardscommunity priorities

6.5.1 Undertake analysis ofcosts and activity levelsfor all service areas,identify non-priorityservices/functions anddisinvest

October 2008 CorporateDirector(Resources)with all Headsof Service

Resource allocationdecisions reflect CorporatePlan priorities and Value forMoney (VFM)

Comments/Evidence

Charter Mark workprogramme

Dashboard and NI 14Performance Audit

46

Priorities Actions

6.5.2 Identify further efficiencysavings in line with thetargets set out in theMedium Term FinancialStrategy (MTFS)(recognising thosealready achieved)

When

Ongoing – reportedannually

Who

Corporate Director(Resources)

Targets/Outcome

NI 179 – Value for money – total net value ofongoing cash-releasingvalue for money gains thathave impacted since thestart of the 2008/9 financialyear

2008/9 - £1.05m2009/10 - £1.3m2010/11 - £1.55m

Comments/Evidence

6.5.3 Continue to developopportunities for sharedservice delivery with otherlocal authorities

Financial services golive April 2008

Procurement – July2008

ICT infrastructure –April 2008

CorporateDirector(Resources)

Improved service delivery,resilience and efficiency

Savings to be calculated ona case by case basis

6.5.4 Develop improvedmechanisms for publicinvolvement in Councilpriority setting and thebudget process

October to December2008 and annuallythereafter

Assistant ChiefExecutive andHead ofFinancialServices

36% of people in 2006/7who feel they can influencedecisions in their localityTarget 65% by 2012

Place Survey

47

emda – East MidlandsDevelopment Agency is one ofnine Regional DevelopmentAgencies in England, set up in1999 to bring a regional focus toeconomic development

EP – English Partnerships is the UKgovernment’s nationalregeneration agency

HECA – Home EnergyConservation Act

IIP – Investors in People is therecognised national standard forpeople management and itscontribution to businessachievement

JAG – Joint Action Group wherethe police, council, communitygroups progress communitypriorities set by the localcommunity

LAA – Local Area Agreement. Thisis a three–year agreementbetween a local area and centralgovernment. The LAA describeshow local priorities will be met bydelivering local solutions. LAA2 isthe 2nd Local Area Agreement

MKSM – Corby is part of theMilton Keynes/South MidlandsGrowth Area promoted by theGovernment through itsSustainable Communities Plan

NCC – Northamptonshire CountyCouncil

NEL – NorthamptonshireEnterprise Ltd – a partnershipbetween the public, private andvoluntary sectors whose purpose isto develop the Northamptonshireeconomy and support job creation

NI – National Indicator – one ofthe Audit Commission's NationalPerformance Indicators which thegovernment uses to monitorperformance of local councils andpartnerships

NNDC – North NorthantsDevelopment Company is anUrban Regeneration Company,and was created in May 2006 bythe merger of Catalyst Corby andthe North Northants Togetherpartnership

NSport – Northamptonshire Sportis the name given to a collectionof organisations working togetherto provide opportunities forpeople to participate in and enjoysport and or physical activity

OSS – One Stop Shop – acustomer service centre for CBCservices

PCT – Primary Care Trust. TheNorthamptonshire TeachingPrimary Care Trust is responsiblefor health and health services forCorby residents

SHAPE – Sport, Health, Arts, Play,Education and Environment. Thisis the Council's summer holidayactivity scheme for young people,with SHAPE dance running the restof the year

SWAP – Smoking, Weight,Activity, Practical Healthy Eatingprogramme run by the Council

TARA – Tenants and ResidentsGroup

GlossaryBREEAM – Building ResearchEstablishment’s EnvironmentalAssessment. BREEAM is the world'smost widely used environmentalassessment method for buildings

CBC – Corby Borough Council

CPA – Comprehensive PerformanceAssessment is how the AuditCommission assesses theperformance of the council and theservices it provides for local people

CPO – Compulsory Purchase Ordersare notices issued by thegovernment or a local authority toacquire land or buildings for publicinterest purposes

DPPO – Designated Public PlaceOrders are a tool that can be usedby local authorities to deal with theproblems of anti–social alcoholdrinking in public places

Corby Borough Council, Grosvenor House, George Street, Corby, Northamptonshire NN17 1QB

Telephone: 01536 464002 Fax: 01536 464029 Email: [email protected] Website: www.corby.gov.uk

If you would like to become a member of thePeople’s Panel, please contact:

The Policy and Strategy Unit Corby Borough Council Freepost KZ 14/4 CorbyNorthamptonshireNN17 1BR

Telephone: 01536 464008

Fax: 01536 464657

Email: [email protected]

How you can be involved

Building a bigger, better, brighter Corby 2008-2013

Photos by Corby Community Arts

and Paul Debois

MASTER CORPORATE version 2:Layout 2fs-fileshare-eu.s3.amazonaws.com/corby/imported...Welcome to the latest edition of the Council’s ‘One Corby’ Corporate Plan, covering the period

Documents