Top Banner
MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost Bonsen, Rich DeVaul, Nathan Eagle, & Mike Sung
66

MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Dec 27, 2015

Download

Documents

Alban Richard
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Page 1: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

MAS.966 / 15.970

Digital AnthropologySession TWO : Reality Mining & Experiment

Proposals

21 February 2003Instructor: Professor Sandy Pentland

TAs: Joost Bonsen, Rich DeVaul, Nathan Eagle, & Mike Sung

Page 2: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Experiment Proposals

Page 3: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Project Proposals

By Michael J. Osofsky

February 20, 2003

Page 4: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Self-Reflection

• Problem: Did I come on too strong? How did I look? Was I a bitch/jerk? In business school, we’re here to learn as much about commerce as our own selves. But we lack tools for self-monitoring though. How can we reflect on what we do not observe about ourselves?

– We can’t see ourselves in situations we’d like to be able to

– We can’t hear ourselves either

– We aren’t aware of our behavior

• Solution: Convenient devices for self-recording and analysis. For example, video recorders, voice recorders, bio recorders (heartbeat, sweat detection), attention-level detectors.

• Digital Artifact: Eye-aRe, Digital Mirror, What Was I Thinking?, Reflexion, The I Sensed Series, Various other COTS devices, plus Day-to-Day Monitoring for e-Health and Movement for Life: A Movement-Reflecting System for the Elderly

• Target Audience: Students interviewing for jobs, negotiating (i.e. nego classes), networking, socializing, working in groups, making presentations, etc..

Page 5: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Creativity Booster

• Hypothesis: We can stimulate creativity by juggling more ideas in our minds because creativity is proportional to the number of ideas we try to combine.†

• Experiment: Compare number of new ideas generated from brainstorming with and without goggles worn by participants which flash random images or keywords.

• Digital Artifact: MicroOptical glasses, Google images, Understanding Creative Acts, What Was I Thinking?

• Target Audience: MIT $50K brainstorming events, IdeaExchange, Ideas Competition.

† The Act of Creativity, Arthur Koestler

Page 6: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Elimination of “HUH?”

• Problem: Not being able to hear a housemate frustrates everyone in the house.

• Solution: People in the house wear earpiece / microphone devices.

• Digital Artifact: Impromptu or Networked Ear or Spatial Aspects of Mobile Ad Hoc Collaboration.

• Target Audience: Married students, roommates.

Page 7: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Boredom Detectors

• Problem: Some professors might reenergize their classes if they only knew when people were bored.

• Solution: In a classroom, display to all the level of concentration of each student. Grade class participation based on cumulative attention. Evaluate professor based on same.

• Digital Artifact: Eye-aRe (Blink Detection), Learning Companion

• Target Audience: A course XV core class taught by a dynamic, open-minded professor.

Page 8: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Name That Tune

• Problem: You stand in front of the jukebox humming the melody of the song you want to hear but you just don’t know what the song name is.

• Solution: A Jukebox enabled with “Melody Recognition System”

• Digital Artifact: Melody Retrieval on the Web and Kazaa on PC with quality sound system. Could be expanded to video by using talkTV. Also What Was I Thinking?

• Target Audience: Weekly Wednesday’s at the Muddy Charles.

Page 9: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Read Between the Lines

• Hypothesis: Team dynamics and politics prevent people from contributing good ideas in a group.†

• Experiment: Compare team effectiveness with and without these tools.

• Digital Artifact: Conductive Chat, Second Messenger, Spark, SaySee, Reality Mining

• Target Audience: Project teams.

† The Fifth Discipline, Peter Senge

Page 10: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Personal Projectors

• Hypothesis: Small wall projector digital devices (cameras, PDA’s) would facilitate collaboration, or meeting scheduling at the very least.

• Experiment: Analyze the effects of personal projectors.

• Digital Artifact: Personal Projection• Target Audience: Architecture students?

Page 11: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

MIT / Preschool Dual Degree in Show N’Tell

• Hypothesis: Preschoolers would learn something from some of the Media Lab’s projects.

• Experiment: Demonstrate a few projects at a local preschool and see what happens.

• Digital Artifact: Animal Blocks, Dolltalk, Learning Companion, Sam

• Target Audience: Cambridge Montessori

Page 12: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Easier GroupDecision Making• Problem: Professor Shiba’s tool for group

decision making (called “Language Processing”) is hard to use because of its heavy use of paper.

• Solution: A digital tabletop for collaborative Language Processing.

• Digital Artifact: Sensetable.• Target Audience: Students of 15.097

Breakthrough Management.

Page 13: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Sensors and Psicoanalysis

Juan Carlos Barahona

Page 14: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Sensors and Psicoanalysis

• An important principle in psicoanalysis is that the therapist should never show an emotional response to the pacient.

• Therapist are trained through supervision from senior psicoanalisys (ex-post ) and through their own experience as pacients

Page 15: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Sensors and Psicoanalysis

• Biometrics can provide complementary feedback in the process of training future therapists by informing them on their reactions toward different pacients or topics.

Page 16: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Evolving Implementations

By Leonardo Villarreal

[email protected]

February 20, 2003

Page 17: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Problems

• Credit Cards Stolen / Credit Card Fraud

• Lost Items/Property/Children

• Overall Home Security

Page 18: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Hypothesis

• There is a higher rate of technology acceptance when the end user makes no investment, but less acceptance as privacy decays.

Page 19: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Evolving Implementations• Instead of using Credit Cards

– Use fingerprints + pin numbers (or use all 3)• Electronic Labels on Items (I think it got developed here at MIT)

– Photograph Shopping– Label pets, children’s clothes (to be electronically found)

– Cars, so that pieces & components cannot be sold

– Weapons– FedEx buys labels for security, Labs too– Problems with privacy

Page 20: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Security

• Security Robots– Not Exhausted– Can be linked to house security systems

• Sensitive Floor (Project from Context Aware Computing Group)

Page 21: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Digital Anthropology

Ideas: Fede & Tim

Page 22: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Project Proposals• Digital transcription- what happens when

group conversations are automatically transcribed to text?– In team settings?– In ABP or the Sloan Lobby?– In a classroom?

An example project… assign a stenographer to a group area to record conversational snippets to show on a public wall for all to see. How do room dynamics change? What happens to team productivity – time/quality ratio?

Page 23: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Ubiquitous Projectors• How do team efforts change when team

meeting areas are equipped with projection equipment?

Page 24: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Mentoring Dynamics• Can people learn better with a ubiquitous

wireless chat session available with a mentor?

Page 25: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Remote Team Members

• Can teams with remote members bridge the performance gap using easy-to-use, free distance collaboration tools?

Page 26: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Brainstorming from 2/14• Powerful portable

devices• Hearing implants, audio

support systems• Medical intervention

support system• WiFi “cellphone”• Medical ailment

tracking, e.g. snoring• Combining Zaurus with

Senge’s “Left-Hand Column” – what’s really going on in mind

• Social anonymity

• Challenge of distinguishing multiple voices – one person’s voice in a cocktail party

• Trading desk application – talk at a distance without shouting – OmniPresent conversations

• Location ID with permission

• Accelerating team-formation & meeting-making

• Different medium provokes different messages

Page 27: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

More ideas• Audio-enabled IM for

class & social settings• Subtle-tech – minimally

intrusive artifacts• Enabling effective side-

conversations• Anti-blather bot• Negotiation class

enhancement• Handicapped-

experience enhancing – e.g. translating from one mode to another, sound to picture?

• Location-knowledge

• Custom-audio, personalized audio-environments

• Match-making – tags to connect with most useful folks; telling who knows what

• Recruiting faire, conference-wear

• Serendipity-maximization• Tightly linked,

geographically distributed teams

• Physio-connection w/ PDA, much more than heart monitor

Page 28: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Using Off-the-Shelfware

Page 29: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Palm & iPaq Variants…

http://www.compaq.com/products/handhelds/pocketpc/

http://www.palm.com/products/palmm515/3Ddemo/palmm515_3D.html

Page 30: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Combinatoric Form Factors

Page 31: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Wireless iPAQ Applications…

http://www.golfps.com/images/ipaq.gif

http://www.igisa.com/grafiken/ipaq.jpg

http://www.digital-doc.com/C2/images/wirele4.jpg

Page 32: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Sony clie w/ Camera!

http://www.sonystyle.com/home/item.jsp?hierc=9684x9744x9746&itemid=34011

Page 33: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Compaq eTablet

http://h40055.www4.hp.com/tabletpc/product-information/images/pic_TabletPC_mainImage.jpg

Page 34: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Vocera WiFi Voicewear

http://www.vocera.com/products/products.shtm

Actual Size: 4.2" tall x 1.4" wide

http://www.vocera.com/products/video.shtm

Page 35: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Using Badges & Custom Wearables

Page 36: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

MyPix ~ Welcome, David Merrill!Pick your favorite picture!

Page 37: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

MyPix ~ Welcome, David Merrill!Pick your favorite picture!

Page 38: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

MyPix ~ Welcome, David Merrill!This is your favorite picture!

Page 39: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Visualizing Recent Interactions…

Who have you

connected with

most recently,

& who have

they talked to?

David Merrill

Page 40: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Ted Selker

NicholasNegroponte

Joe Paradiso

Neil Gershenfeld

Diana Young

…Visualizing Recent Interactions

David Merrill

Inspired by MIT Sloan Prof Jonathan Cummings NetVis.org http://www.netvis.org/visualize.php

Page 41: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Ted Selker

NicholasNegroponte

Joe Paradiso

Neil Gershenfeld

Diana Young

Using the Googlizer…

David Merrill

Page 42: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Ted Selker

Nicholas Negroponte

Joe Paradiso

… Googlizer gets relevant info…

David Merrill

Neil Gershenfeld Diana Young

Page 43: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

…Spawning Timely Links

Page 44: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Sponsor Flux : Time 1

Page 45: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Sponsor Flux : Time 2

Page 46: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Sponsor Flux : Time 3

Page 47: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

SMaLcamera-EnabledDeluxe Badge

http://www.smalcamera.com/ultrapocketcamera.html

Page 48: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

iShades : Ultra-simplistic

http://www.rowing.co.uk/acatalog/black.hiintblue.jpg

Clock + SMS / Pagerhttp://www.ai.mit.edu/people/alvelda/goal.gif

Page 49: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Using Big Displays

Page 50: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Pulp-free Promos

Page 51: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.
Page 52: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Today’s Events

12noone51-345

TinyTech ClubSpeaker: Charlie Harris

Page 53: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Googleizer

Page 54: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Enhance the Commons

Page 55: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Muddy Charles Pub : 1

Page 56: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Muddy Charles Pub : 2

Page 57: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Hall of Heroes

Page 58: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Project Mercury• Case example of Tech Testbed “big-idea”• A Wireless “Project Athena”• Campus-wide broadband wireless networking

• Latest terminal devices– PDAs, padPC, wearable computers, watches

• Tracking Social & Applications Usage– Location, Communication, Collaboration, Games

• Multi-MIT Lab Collaboration• Social Systems Experiment

Page 59: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Go Dramatically Beyond Our Boilerplate IT Infrastructure

• We expect Laptops, Ethernet, WiFi 802.11b

• How about ReallyWiFi 802.11a, quivers of computers, wireless power, etc?

• Advanced applications

• Paperless workplace

Page 60: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Paper-Free Payments

Page 61: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

RF Payschemes

http://www.cardweb.com/graphic/mobil/windowtag_key.gif

Page 62: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

More Examples

• Pool Companion

• GameSpaces

• OmniPresent Conversations

• Minimalist Badges

• Kendall Conference Center

• Showcase Sloan

Page 63: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Brainstorming!

Brain!

Page 64: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Let’s make MIT the Premier Tech Testbed

Page 65: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

Benefits

(a)     Boosting MIT campus & student experience, (b)     Envisioning the future by experiencing it, (c)     Basis for cross campus research collaboration, (d)     Prototype testbed for inventive developers to fast

iterate the next generation artifacts, (e)     Experimental anthropology via predictive

microcosms, (f)      Inspiring entrepreneurial new product and venture

development, (g)     Capturing intellectual property for truly novel

Project-related inventions, and(h)     Great PR around this “really MIT idea”.

Page 66: MAS.966 / 15.970 Digital Anthropology Session TWO : Reality Mining & Experiment Proposals 21 February 2003 Instructor: Professor Sandy Pentland TAs: Joost.

References• Project Athena– http://wwwtech.mit.edu/V119/N19/history_of_athe.19f.html– http://web.mit.edu/newsoffice/tt/1991/feb27/24322.html

• Research on Human Subjects– http://web.mit.edu/policies/14.3.html

• Project Notebook– http://web.mit.edu/is/np/projects/wireless/

• Cisco/Radiata's 802.11a Promises– http://www.eetimes.com/story/OEG20000728S0021 – http://www.radiata.com/company/PDF/IEEE-802.11wp.pdf

• Project Oxygen– http://oxygen.lcs.mit.edu/

• MIT IS– http://web.mit.edu/is/

• Wearable Computing– http://www.media.mit.edu/wearables/

• Product Innovation– http://web.mit.edu/cipd/

• MIT Sloan Virtual Customer– http://mitsloan.mit.edu/vc/Pages/vc.html

• MIT CMS– http://web.mit.edu/cms/