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MARKETING MIX OF EMIRATES AIRWAYS [email protected]
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Page 1: Marketing Mix of Emirates Airways

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MARKETING MIX OF EMIRATES AIRWAYS

Page 2: Marketing Mix of Emirates Airways

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FLEETS OF AIRLINES

THE EMIRATES A380BOEING 777-300ER BOEING 777-200LRBOEING 777-300BOEING 777-200AIRBUS A330-200AIRBUS A340-300 AIRBUS A340-500

PRODUCT STRATEGY

Page 3: Marketing Mix of Emirates Airways

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FIRST CLASS

PRIVATE SUITE

PERSONALIZED DINING SERVICES

ONBOARD SHOWER SPA ONBOARD LOUNGE

INFLIGHT ENTERTAINMENT

CHAUFFER DRIVE SERVICES

IN-FLIGHT SERVICES

Page 4: Marketing Mix of Emirates Airways

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ENTERTAINMENT SERVICES

ICE SERVICES WHICH STANDS FOR

INFORMATION

COMMUNICATION

ENTERTAINMENT SERVICES

Page 5: Marketing Mix of Emirates Airways

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INFORMATION

THIS ENABLES PASSENGERSTO GET IN TOUCH WITH NEWSAND SPORT HEADLINES FROMBBC NEWS.

THEY CAN ALSO TAKE VIEW OFFLIGHT'S EXTERNAL CAMERASOR FOLLOW THE PROGRESS OFTHE FLIGHT.

Page 6: Marketing Mix of Emirates Airways

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COMMUNICATION

THIS FEATURE ENABLES CUSTOMERS TO MAKE CALLS, SEND SMS VIA AERO MOBILE

CUSTOMERS CAN ACCESS INTERNET USING FLIGHTS ONBOARD WI-FI SERVICES ‘ONAIR’

THEY ALSO HAVE IN-SEAT SATELLITE TELEPHONE

Page 7: Marketing Mix of Emirates Airways

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ENTERTAINMENT

CUSTOMERS CAN ENJOY LIVE TV WITH THEIR OWN ‘ICE TV’ OVER 2000 ENTERTAINMENT CHANNELS

SEATS ALSO HAVE PSP’S TO PLAY FAVORITE GAMES

THEY ALSO HAVE LIST OF MAGAZINES OF EVERY CATEGORY

Page 8: Marketing Mix of Emirates Airways

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PRICE

USE OF PREMIUM PRICING STRATEGY

SEASONAL PRICING DISCOUNT

GREAT EMPHASIS ON SERVICE QUALITY

FREE TICKETS CHILDREN UNDER AGE OF THREE

Page 9: Marketing Mix of Emirates Airways

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PLACE

EMIRATES AIRWAYS USE GEOGRAPHY SPECIFIC STRATEGIES

ONLINE AND OFFLINE CHANNELS FOR RESERVATION

ONLINE SERVICES

-BOARDING PASS -HOTEL RESERVATION -CAR BOOKING -FLIGHT STATUS

Page 10: Marketing Mix of Emirates Airways

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PROMOTION

EMIRATES PUTS LOTS OF EFFORTS ON PROMOTION

IN STORE DISPLAYS

SPONSORSHIP'S

ADVERTISEMENTS

Page 11: Marketing Mix of Emirates Airways

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SOME OF THEIR TAGLINES USED IN ADVERTISEMENTS

EMIRATES, THE FINEST IN THE SKY

BE GOOD TO YOURSELF. FLY EMIRATES

FLY EMIRATES. KEEP DISCOVERING

FLY EMIRATES, HELLO TOMORROW

Page 12: Marketing Mix of Emirates Airways

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IN FLIGHTY ADVERTISEMENT'S

TV ADVERTISEMENT'S

IT OFFERS UNIQUE WAY TO ADVERTISE ON SINGLE CELL AVOIDING ALL OTHER FORMS OF MASS MEDIA

Page 13: Marketing Mix of Emirates Airways

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OPEN SKIES MAGAZINE

EMIRATES OWN OPEN SKIES MAGAZINE VOTED WORLD’S BEST BY EXECUTIVE TRAVEL.

FEATURES INTERESTING PROFILE OF PUBLIC FIGURES SECTION OF ARTICLES ON TRAVEL,TECHNOLOGY,HEALTH,BUSINESS.

Page 14: Marketing Mix of Emirates Airways

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SPONSORSHIP'S

EMIRATES AIRWAYS CREATES BRAND IDENTITY MAINLY BY SPONSORING MANY BIG EVENTS

Page 15: Marketing Mix of Emirates Airways

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PEOPLE

STRONG POSITIVE CULTURE IN TERMS OF CULTURAL DIFFERENCES TO PROMOTE COMMON GOAL AMONG EMPLOYEES

APPROPRIATE TRAINING TO EMPLOYEES

CONTINUITY OF MANAGEMENT TEAM SINCE ITS CREATION

Page 16: Marketing Mix of Emirates Airways

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PROCESS

CHECK IN COUNTERS

BAGGAGE SERVICES

Page 17: Marketing Mix of Emirates Airways

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BUSINESS CLASS LOUNGE

MILLENNIUM AIRPORT HOTEL

Page 18: Marketing Mix of Emirates Airways

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PHYSICAL EVIDENCE

COURTEOUS CABIN CREW AND EMIRATES SKILLED EMPLOYEES.

Page 19: Marketing Mix of Emirates Airways

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ICE SERVICES EMIRATES

UNFORGETTABLE DINNINGEXPERIENCE

Page 20: Marketing Mix of Emirates Airways

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FEEL OF LUXURY IN BUSINESS CLASS AND FIRST CLASS