Marketing environment, Information and research
Nov 10, 2014
Marketing environment, Information and research
The Marketing Environment
Marketing Environment
• The marketing environment consists of actors and forces outside the organization that affect management’s ability to build and maintain relationships with target customers.
• Environment offers both opportunities and threats.• Marketing intelligence and research used to collect
information about the environment.
• Includes:– Microenvironment: actors close to the company
that affect its ability to serve its customers.– Macroenvironment: larger societal forces that
affect the microenvironment.• Considered to be beyond the control of the
organization.
Marketing Environment
Actors in the Microenvironment
Types of Publics
The Company’s Macroenvironment
WhyInformation
IsNeeded
MarketingEnvironment
StrategicPlanning
Customer Needs
Competition
StrategicPlanning
What is marketing information system ?
Marketing information consists of people, equipment and procedures to gather,sort,analyze,evaluate and distribute needed, timely and accurate information to marketing decision makers.
Marketing decision makers use the data to identify and solve marketing related problems.
Marketing research is the “function which links the consumer, customer, and public to the marketer through information--information used to identify and define marketing opportunities and problems; generate, refine and evaluate marketing actions; monitor marketing performance; and improve understanding of marketing as a process.”
- American Marketing Association
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Marketing research is the systematic and objective identification collection analysis dissemination and use of information
For the purpose of improving decision making related to the identification of problems and opportunities and solution of problems and opportunities in marketing.
Marketing Research Defined
Marketing Information System
Recurrent Information
This is the data that an MIS supplies periodically about the market share of a specific product and customer’s awareness of company’s brands. The data may be supplied on weekly, monthly or yearly basis.
Monitoring Information This is the data obtained from the regular
scanning of certain sources. Marketing managers may need data related to competition or the industry. It is essential so that marketing managers can be alert and identify potential problems
Requested Information This information is developed in response to
some specific request by the marketing manager. Secondary data or primary data through survey research are collected in response to the specific request. The MIS supplies the requested information for decision making.
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Used to identify and define market opportunities and problems
Generate, refine, and evaluate marketing performance
Monitor marketing performance
Improve understanding of marketing as a process
Using Information….
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Assessing Marketing Information Needs
• The MIS serves company managers as well as external partners
• The MIS must balance needs against feasibility:– Not all information can be obtained– Obtaining, processing, sorting, and delivering
information is costly
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Developing Marketing Information
• Internal data is gathered via customer databases, financial records, and operations reports
• Advantages include quick/easy access to information
• Disadvantages stem from the incompleteness or inappropriateness of data to a particular situation
Internal data Marketing intelligence Marketing research
Sources of Info
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Developing Marketing Information
• Marketing intelligence is the systematic collection and analysis of publicly available information about competitors and trends in the marketing environment.
• Competitive intelligence gathering activities have grown dramatically.
• Many sources of competitive information exist.
Internal data Marketing intelligence Marketing research
Sources of Info
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Developing Marketing Information
• Marketing research is the systematic design, collection, analysis, and reporting of data relevant to a specific marketing situation facing an organization.
Internal data Marketing intelligence Marketing research
Sources of Info
The Marketing Research Process
Define the problem
Develop research plan
Collect information
Analyze information
Present findings
Step 2: Develop the Research Plan
Data Sources
ContactMethods
ResearchInstruments
SamplingPlan
Research Approach
Research Approaches
ObservationObservation
Focus GroupFocus Group
SurveySurvey
Behavioral DataBehavioral Data
ExperimentationExperimentation
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Research Approaches
Survey Asking individuals about attitudes, preferences or buying behaviors
(Descriptive)
Survey Asking individuals about attitudes, preferences or buying behaviors
(Descriptive)
Experimental Using groups of people to determine cause-and-effect relationships
(Causal)
Experimental Using groups of people to determine cause-and-effect relationships
(Causal)
Observational Gathering data by observing people, actions and situations (Exploratory)
Observational Gathering data by observing people, actions and situations (Exploratory)
Focus Group in Session
Research Instruments
QuestionnairesQualitative MeasuresTechnological Devices
Questionnaire Do’s and Don’ts
• Ensure questions are free of bias• Make questions simple• Make questions specific• Avoid jargon• Avoid sophisticated words• Avoid ambiguous words
• Avoid negatives• Avoid hypotheticals• Avoid words that could be misheard• Use response bands• Use mutually exclusive categories• Allow for “other” in fixed response questions
Question Types—Dichotomous
In arranging this trip, did you contact public transport?
Yes No
Question Types—Multiple Choice
With whom are you traveling on this trip?
No one
Spouse
Spouse and children
Children only
Business associates/friends/relatives
An organized tour group
Question Types—Likert Scale
Indicate your level of agreement with the following statement: Small airlines generally give better service than large ones.
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly agree
Question Types—Semantic Differential
American Airlines
Large ………………………………...…….Small
Experienced………………….….Inexperienced
Modern……………………….…..Old-fashioned
Question Types—Importance Scale
Airline food service is _____ to me.
Extremely important
Very important
Somewhat important
Not very important
Not at all important
Question Types—Rating Scale
Sri Lankan Airlines’ food service is _____.
Excellent
Very good
Good
Fair
Poor
Question Types—Intention to Buy Scale
How likely are you to purchase tickets on American Airlines if in-flight Internet access were available?
Definitely buy
Probably buy
Not sure
Probably not buy
Definitely not buy
Question Types—Completely Unstructured
What is your opinion about
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Sampling Plan
Who is to be surveyed?(Sampling
Unit)
How many should besurveyed?
(Sample size)
How should thesample be
chosen?(Sampl.procedure)
Probability orNon-probability
sampling?Sample -
representative segment of the
population
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Sampling Plan• Probability Sampling
– Simple random sample ğ every member of the population has an equal chance of selection
– Stratified random sample ğ the population is divided into groups, random samples are drawn from each group
– Cluster (area) sample ğ e.g. groups such as blocks
• Nonprobability Sampling– Convenience sample ğ The most accessible population members are
selected to obtain information– Judgement sample ğ The researcher uses judgement to select
population members who are good prospects for accurate information
– Quota sample ğ finds and interviews a prescribed number of people in each of several categories
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Strengths and Weaknesses of Contact Methods
Mail Telephone Personal Online
Flexibility Poor Good Excellent Good
Quantity of Data Collected
Good Fair Excellent Good
Control of Interviewer
Excellent Fair Poor Fair
Control of Sample
Fair Excellent Fair Poor
Speed of Data Collection
Poor Excellent Good Excellent
Response Rate Fair Good Good Good
Cost Good Fair Poor Excellent