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Mapping to Support Organizational Learning:
Integrating Multiple KM Practices
National Aeronautics and Space Administration
www.nasa.gov
Presented by Barbara Fillip, Ph.D.
Office of the Chief Knowledge Officer(OCKO)
NASA/Goddard Space Flight Center
June 21, 2010
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Mapping to Support Organizational Learning Mj
Integrating Multiple KM Practices at the local level Mj
Pilot Activity Mj(2009-present) Mj
Organizational MjSetting Mj
... to ensure the circulation of knowledge Mj
within and across project teams Mj
Lessons Mj
Questions Mj
& Demo Mj
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National Aeronautics and Space Administration
How do we learn at NASA?
Mapping to Support Organizational Learning 3
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What can the Goddard KM Office do to
support organizational learning?
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A call for help... a small project office reaching out to Mjthe
OCKO Mj
We need to ensure Mjthat... Mj
...project teams learn Mjfrom their experience Mj
as a team. Mj
...project teams Mjlearn from each Mj
other. Mj
How can you Mj[OCKO] help us? Mj
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Design a local learning loop... Mj
...to ensure the circulation of Mj
knowledge within and across Mjprojects Mj. Mj
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used in Mj
used in Mj
Learning Process & Integration across Projects Mj
Process for MjProject A Mj
KM MjOffice MjSupport Mj
Project team A Mjis assembled Mj
Milestone 1 Mjis reached Mj
Workshop MjPause & Mj
Learn Session Mj
Concept Mj
Map Mj
Repository Mjof Mj
"insights" Mj
Pause & MjLearn Session Mj
Concept Mj
Map Mj
Workshop Mj
Process for MjProject B Mj
Project Team B Mjis assembled Mj
Milestone 1 Mjis reached Mj
Milestone Mjn Mjis reached Mj
Project MjCompletion Mj
Pause & MjLearn Session Mj
Pause & MjLearn Mj
Session Mj
Concept Mj
Map Mj Concept Mj
Map Mj
Concept Mj
Map Mj
Concept Mj
Map Mj
Milestone Mjn Mjis reached Mj
Project MjCompletion Mj
Pause & MjLearn Mj
Session Mj
Pause & MjLearn Mj
Session Mj
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National Aeronautics and Space Administration
Contact Information
• Dr. Edward W. Rogers, Chief Knowledge Officer
Office of the Chief Knowledge Officer
NASA/Goddard Space Flight Center
[email protected]
• Dr. Barbara Fillip, KM Project Manager
Office of the Chief Knowledge Officer
NASA/Goddard Space Flight Center
[email protected]
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