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Fredrik Sandberg PhD student Linnaeus University School of
DesignFredrik Sandberg 2013 Global Service Jam 1 -3 mars 2013
Short introduction to mappingSome inspirational
mapsParticipatory mapping - tools and guidelinesFredrik Sandberg
2013 Global Service Jam 1 -3 mars 2013
Some thoughts that you can use in your mapping
activitiesFredrik Sandberg 2013 Global Service Jam 1 -3 mars
2013
Be creative- Feel free to mix different styles, media and
materialsFredrik Sandberg 2013 Global Service Jam 1 -3 mars
2013
Be creative- Feel free to mix different styles, media and
materials Involve people- Dont be afraid to invite people,
customers, clients, designers and otherstakeholders in the mapping
processFredrik Sandberg 2013 Global Service Jam 1 -3 mars 2013
Be creative- Feel free to mix different styles, media and
materials Involve people- Dont be afraid to invite people,
customers, clients, designers and otherstakeholders in the mapping
process The space between things- The things that you dont put on
the map are important- And the distance between things on the map
are also importantFredrik Sandberg 2013 Global Service Jam 1 -3
mars 2013
Be creative- Feel free to mix different styles, media and
materials Involve people- Dont be afraid to invite people,
customers, clients, designers and otherstakeholders in the mapping
process The space between things- The things that you dont put on
the map are important- And the distance between things on the map
are also important Remember that mapping is an ongoing process-
Reuse the maps during the entire projectFredrik Sandberg 2013
Global Service Jam 1 -3 mars 2013
Map Mapping Object/Artefact Process Start Middle End They can
be used differently during the design processFredrik Sandberg 2013
Global Service Jam 1 -3 mars 2013
Thoughts about mappingIt is the conceptual glue, linking the
tangible world of buildings, cities andlandscapes with the
intangible world of social networks and electronic com-munications.
Janet Abrams and Peter HallMapping is a collective enabling
enterprise, a creative act that describes andconstruct the space we
live in, a project that reveals and realizes hidden
po-tential.James CornerMapping is a core aspect of what designers
do.Janet Abrams and Peter HallFredrik Sandberg 2013 Global Service
Jam 1 -3 mars 2013
Mapping in Service Design Stakeholder Maps Costumer Journey
Maps Expectation Maps Customer Lifecycle Maps Context mapping
Service ecologyFredrik Sandberg 2013 Global Service Jam 1 -3 mars
2013
Persona/ Service Provider Touch Point Persona/ CustomerFredrik
Sandberg 2013 Global Service Jam 1 -3 mars 2013
InspirationFredrik Sandberg 2013 Global Service Jam 1 -3 mars
2013
Very often these mapping activities in Service Designare
graphically inspired by information and computersystemsFredrik
Sandberg 2013 Global Service Jam 1 -3 mars 2013
Fredrik Sandberg 2013 Global Service Jam 1 -3 mars 2013
But what happens if we go back to the beginning
ofCartography?Fredrik Sandberg 2013 Global Service Jam 1 -3 mars
2013
Mapping invisible digital information flowsFredrik Sandberg
2013 Global Service Jam 1 -3 mars 2013
Combination of different mapping stylesFredrik Sandberg 2013
Global Service Jam 1 -3 mars 2013
GIGA MAPPINGFredrik Sandberg 2013 Global Service Jam 1 -3 mars
2013
Hand made thinking mapsFredrik Sandberg 2013 Global Service Jam
1 -3 mars 2013
Cognitive mapsFredrik Sandberg 2013 Global Service Jam 1 -3
mars 2013
Participatory mappingFredrik Sandberg 2013 Global Service Jam 1
-3 mars 2013
This is how I have worked with participatory mappingTravel kit
with different mapping toolsFredrik Sandberg 2013 Global Service
Jam 1 -3 mars 2013
Participatory mapping is a group activityFredrik Sandberg 2013
Global Service Jam 1 -3 mars 2013
Fredrik Sandberg 2013 Global Service Jam 1 -3 mars 2013
Film from mapping activityFredrik Sandberg 2013 Global Service
Jam 1 -3 mars 2013
Components in the tool kit - Field and frame - Activity cards -
Actor cards - Problem cards - Strength cards - Dream cards - Ideas
cards - Communication cards All components are moveableFredrik
Sandberg 2013 Global Service Jam 1 -3 mars 2013
How to use the toolkit - Create a field - It can be a blank
field - It can be an existing map - It can be a hand drawingFredrik
Sandberg 2013 Global Service Jam 1 -3 mars 2013
- Create a frame Before During AfterFredrik Sandberg 2013
Global Service Jam 1 -3 mars 2013
Actor Activity: Activity: Activity: Activity: PROBLEMS
STRENGTHS Actor Activity: PROBLEMS Activity: PROBLEMS STRENGTHS
Actor Activity: Activity: Idea Idea Before During AfterFredrik
Sandberg 2013 Global Service Jam 1 -3 mars 2013
Thank youFredrik Sandberg 2013 Global Service Jam 1 -3 mars
2013