ABSTRACTInsurance, a very well-known concept today and many
people could relate to in more than one ways. This is the influence
of the changing times that have changed the concept of insurance in
the minds of the young and the old. People have changed their
attitude towards insurance and accepted its new look from being an
entry of luxury to an investment and necessity. The number of
people taking insurance has increased considerably in the past few
decades due to the entry of private players in the market. One
knows that every coin has two sides. Similarly, insurance also has
two faces. One of which is investments and getting regular returns
from financial institutions for oneself and for loved ones. The
other, awfully, is of which people deceive insurance companies for
their undue advantage and cause intimidation to many others.
Though, there have been many laws and agencies all over the world
to impede such criminal activity, it is not a full proof solution
to all insurancefrauds. In a world today where every person seeks
their right to information and demands the same, it is very
difficult to scam them. One must know all the loop-holes of their
business to scheme someone. This could be the act of someone who is
carrying on criminal bustle on the vigor of his acute knowledge
about their business. Lack of knowledge and not knowing ones basic
rights on behalf of the prey could land them in scrambled scam
bisque. There have been many institutions and agencies formed all
over the world to detect fraud and penalize the one conscientious
for such mishaps. There is Division of Insurance Fraud,
International Association Of Insurance Fraud Agencies (Iaifa), etc.
through the enduring and conscious endeavor of these institutions
insurance fraud tempo has declined by an enormous amount. Several
have studied preceding and enduring market conditions to identify
with the diverse frauds that take place and the reasons behind
committing these frauds. One cannot diminish frauds, schemes,
swindles, scams but can positively be alert of them so as not to be
a victim of it themselves. Tumbling fraudulent situations is a
unremitting and collective effort of countless. One must be
sensitive and offer their helping as much as they can.One can
either grumble about how things are all going wide of the mark or
swallow the consequences. Or put their foot down and make an
attempt to change the immoral to the right. The wrong will change
and everyone will see the bright light of truth and right with the
revolution of knowledge, awareness, an attitude for change amongst
the humanity.
INTRODUCTION Fraud occurs when someone knowingly lies to obtain
some benefit or advantage to which they are not otherwise entitled
or someone knowingly denies some benefit that is due and to which
someone is entitled. Depending on the specific issues involved, an
alleged wrongful act may be handled as an administrative action by
the Department or the Fraud Division may handle it as a criminal
matter.In a broad strokes definition, fraud is a deliberate
misrepresentation which causes another person to suffer damages,
usually monetary losses. Most people consider the act of lying to
be fraud, but in a legal sense lying is only one small element of
actual fraud. A salesman may lie about his name, eye color, place
of birth and family, but as long as he remains truthful about the
product he sells, he will not be found guilty of fraud. There must
be a deliberate representation of the product's condition and
actual monetary damages must occur.Many fraud cases involve
complicated financial transactions conducted by 'white collar
criminals', business professionals with canalized knowledge and
criminal intent. An unscrupulous investment broker may present
clients with an opportunity to purchase shares in precious metal
repositories.For example, His status as a professional investor
gives him credibility, which can lead to a justified believability
among potential clients. Those who believe the opportunity to be
legitimate contribute substantial amounts of cash and receive
authentic-looking bonds in return. If the investment broker knew
that no such repositories existed and still received payments for
worthless bonds, then victims may sue him for fraud. Fraud is not
easily proven in a court of law. Laws concerning fraud may vary
from state to state, but in general several different conditions
must be met. One of the most important things to prove is a
deliberate misrepresentation of the facts. Some employees of a
large company may sell a product or offer a service without
personal knowledge of a deception.
DEFINITIONDefinition as per WikipediaInsurance fraud occurs when
any act is committed with the intent to fraudulently obtain some
benefit or advantage to which they are not otherwise entitled or
someone knowingly denies some benefit that is due and to which
someone is entitled. According to the United States Federal Bureau
of Investigation the most common schemes include: Premium
Diversion, Fee Churning, Asset Diversion and Workers Compensation
Fraud. The perpetrators in these schemes can be both insurance
company employees and claimants. False insurance claims are
insurance claims filed with the intent to defraud an insurance
provider.Definition of 'Insurance Fraud'An illegal act on the part
of either the buyer or seller of an insurance contract. Insurance
fraud from the issuer (seller) includes selling policies from
non-existent companies, failing to submit premiums and churning
policies to create more commissions. Buyer fraud includes
exaggerated claims, falsified medical history, post-dated policies,
viatical fraud, faked death or kidnapping, murder and much
more.Definition as per INVESTOPEDIA Insurance fraud is basically an
attempt to exploit an insurance contract. Insurance is meant to
protect against risks. It isn't meant to be a tool to enrich the
insured. Although insurance fraud by the policy issuer still
occurs, the majority of cases have to do with the policyholder
attempting to receive more money by exaggerating a claim. More
sensational instances such as faking one's own death or killing
someone for the insurance money are comparatively rare.Definition
as per www.Helpstopinsurancefruad.orgWhen someone provides false
information to an insurance company in order to gain something of
value that he or she would not have received if the truth had been
told theyve committed insurance fraud.Definition as per
www.businessdictioner.comThe defrauding of an insurer through false
and fabricated claims, which can range from minor exaggeration of
claims to the intentional causing of accidents.
HISTORY OF INSURANCE IN INDIAInIndia, insurance has a
deep-rooted history. It finds mention in the writings of Manu
(Manusmrithi), Yagnavalkya (Dharmasastra) and Kautilya
(Arthasastra). The writings talk in terms of pooling of resources
that could be re-distributed in times of calamities such as fire,
floods, epidemics and famine. This was probably a pre-cursor to
modern day insurance. Ancient Indian history has preserved the
earliest traces of insurance in the form of marine trade loans and
carriers contracts. Insurance in India has evolved over time
heavily. Insurance sector in India is one of the booming sectors of
the economy and is growing at the rate of 15-20 per cent annum.
Together with banking services, it contributes to about 7 per cent
to the country's GDP. Insurance is a federal subject in India and
Insurance industry in India is governed by Insurance Act, 1938, the
Life Insurance Corporation Act, 1956 and General Insurance Business
(Nationalization) Act, 1972, Insurance Regulatory and Development
Authority (IRDA) Act, 1999 and other related Acts. 1818 saw the
advent of Life Insurance business in India with the establishment
of the Oriental Life Insurance Company in Calcutta. This Company
however failed in 1834. In 1829, the Madras Equitable had begun
transacting life insurance business in the Madras Presidency. 1870
saw the enactment of the British Insurance Act and in the last
three decades of the nineteenth century, the Bombay Mutual (1871),
Oriental (1874) and Empire of India (1897) were started in the
Bombay Residency. This era, however, was dominated by foreign
insurance offices which did good business in India, namely Albert
Life Assurance, Royal Insurance, Liverpool and London Globe
Insurance and the Indian offices were up for hard competition from
the foreign companies. In 1914, the Government of India started
publishing returns of Insurance Companies in India. The Indian Life
Assurance Companies Act, 1912 was the first statutory measure to
regulate life business. In 1928, the Indian Insurance Companies Act
was enacted to enable the Government to collect statistical
information about both life and non-life business transacted in
India by Indian and foreign insurers including provident insurance
societies. In 1938, with a view to protecting the interest of the
Insurance public, the earlier legislation was consolidated and
amended by the Insurance Act, 1938 with comprehensive provisions
for effective control over the activities of insurers.
The Insurance Amendment Act of 1950 abolished Principal
Agencies. However, there were a large number of insurance companies
and the level of competition was high. There were also allegations
of unfair trade practices. The Government of India, therefore,
decided to nationalize insurance business.An Ordinance was issued
on 19th January, 1956 nationalizing the Life Insurance sector and
Life Insurance Corporation came into existence in the same year.
The LIC absorbed 154 Indian, 16 non-Indian insurers as also 75
provident societies245 Indian and foreign insurers in all. The LIC
had monopoly till the late 90s when the Insurance sector was
reopened to the private sector. The history of General Insurance
dates back to the Industrial Revolution in the west and the
consequent growth of sea-faring trade and commerce in the 17th
century. It came to India as a legacy of British occupation.General
Insurance in India has its roots in the establishment of Triton
Insurance Company Ltd., in the year 1850 in Calcutta by the
British. In 1907, the Indian Mercantile Insurance Ltd was set up.
This was the first company to transact all classes of general
insurance business. 1957 saw the formation of the General Insurance
Council, a wing of the Insurance Association of India. The General
Insurance Council framed a code of conduct for ensuring fair
conduct and sound business practices. In 1968, the Insurance Act
was amended to regulate investments and set minimum solvency
margins. The Tariff Advisory Committee was also set up then. In
1972 with the passing of the General Insurance Business
(Nationalization) Act, general insurance business was nationalized
with effect from 1st January, 1973.107 insurers were amalgamated
and grouped into four companies, namely National Insurance Company
Ltd., the New India Assurance Company Ltd., the Oriental Insurance
Company Ltd and the United India Insurance Company Ltd. The General
Insurance Corporation of India was incorporated as a company in
1971 and it commence business on January 1st 1973.
Present Scenario The Government of India liberalized the
insurance sector in March 2000 with the passage of the Insurance
Regulatory and Development Authority (IRDA) Bill, lifting all entry
restrictions for private players and allowing foreign players to
enter the market with some limits on direct foreign ownership.
Under the current guidelines, there is a 26 percent equity cap for
foreign partners in an insurance company. There is a proposal to
increase this limit to 49 percent. The opening up of the sector is
likely to lead to greater spread and deepening of insurance in
India and this may also include restructuring and revitalizing of
the public sector companies. In the private sector 12 life
insurance and 8 general insurance companies have been registered. A
host of private Insurance companies operating in both life and
non-life segments have started selling their insurance policies
since 2001. Nationalization of Life Insurance The nationalization
of life insurance is an important step in our march towards a
socialist society. Its objective will be to serve the individual as
well as the state. We require life insurance to spread rapidly all
over the country and to bring a measure of security to our people.
Jawaharlal NehruThe first step towards nationalization of life
insurance was taken on 19 January 1956 by the promulgation of the
Life Insurance (Emergency Provisions) Ordinance, 1956. In terms of
this Ordinance, the management of the controlled business of
insurers was vested in the central government. The period between
19 January 1956 and 31 August 1956 was utilized as a period of
preparation to facilitate the subsequent integration of the various
insurers into a single State-owned Corporation.Before
nationalization, the insurance industry was organized into 243
autonomous units, each with its own separate administrative
structure of office and field staff, its own separate set of agents
and of medical examiners. Their offices concentrated in the large
cities and their field of operation was confined to the major urban
areas. Out of 145 Indian insurance companies, as many as 103 had
their head offices in the four cities of Bombay, Calcutta, Delhi
and Madras.
When the Corporation was constituted on 1 September 1956, it
integrated into one organization, the controlled business of 243
different units, Indian and foreign, which were engaged in the
transaction of life insurance business in India.The total assets of
the above 243 units as on 31 August 1956 were about Rs 4,110
million and the total number of policies in force was over five
million assuring a total sum of more than Rs 12,500 million. The
total number of salaried employees was nearly 27,000. These figures
give a broad idea of the magnitude of the problem involved in
setting up an integrated structure.When parliament set up LIC as a
monopolistic public undertaking, it was argued and believed that
elimination of competition and the malpractice that competition has
given rise to, would lead to:a) Better and more economical
management of the Business of life Insurance.b) Reduction in
administrative expenses.c) Improvement in the quality of service.d)
Increase in volume of business.e) Maximization of social advantages
that insurance can provide through higher returns on investments of
life fund, consistent with safety and liquidity of the invested
funds.
WHY TO WORRY ABOUT FRAUD?Insurance crooks are picking your
pocket to line theirs. These thieves are committing insurance
fraud.Insurance fraud occurs every day, and in every state. People
of all races, incomes and ages are victimized. Insurance schemes
steal at least $80 billion a year, the Coalition Against Insurance
Fraud estimates.But look beyond the high-dollar costs... Honest,
hard-working consumers and businesses pay a steep price. Lives,
businesses, careers and families are damaged or even ruined by
insurance fraud crimes.People lose their savingsTrusting citizens
are bilked out of thousands of dollars, often their entire life
savings, by insurance investment schemes. The elderly are
especially vulnerable.Health is endangeredPeople's health and lives
are endangered by swindlers who sell non-existent health policies
or perform quack medical care to illegally inflate health insurance
claims.Premiums stay highAuto and homeowner insurance prices stay
high because insurance companies must pass the large costs of
insurance fraud to policyholders.Consumer goods cost morePrices of
goods at your department or grocery store keep rising when
businesses pass higher costs of their health and commercial
insurance onto customers.Honest businesses lose moneyBusinesses
lose millions in income annually because fraud increases their
costs for employee health coverage and business insurance.Innocent
people are killed and maimedPeople die from insurance schemes such
as staged auto accidents and arson including children and entire
families. People and even animals also are murdered for life
insurance money.
WHY FRAUD DOES TAKES PLACE?Insurers sometimes back off Most
insurance companies take a tough stand against fraud, but some
companies unwittingly encourage fraud by paying suspicious claims
too easily. These companies believe it's cheaper to pay some
smaller suspect claims than fight in court, and a quick payoff also
may avoid multimillion-dollar lawsuits for bad faith.
The health system is an easy targetThe health care systemsare
huge and vulnerable. The sheer number of patients and treatments
plus complexity of billing attract cons who are skilled at looting
our overworked health care system. The pressure to control costs
also encourages many doctors or health firms to cheat so they can
recoup lost profits or meet rigorous treatment quotas.
Immigrants are vulnerable Insurance cheats consider large and
growing immigrant groups easy targets. Asian and Hispanic
communities, for example, report extensive insurance fraud as con
artists prey on immigrants' trust, lack of English skills and
ignorance of how insurance works.
Low-Risk CrimeInsurance cheaters view insurance fraud as a
low-risk, high-reward game, and far safer than drug trafficking or
armed robbery. Courts are getting tougher on convicted schemers,
but too often jail sentences still are light, with courts often
reserving space in overcrowded prisons for people convicted of
more-violent crimes. Professional societies overseeing doctors and
lawyers often are reluctant to discipline peers convicted of
insurance fraud.
Low Legal PriorityProsecutors often give top priority to
combating drugs, violence and other high-profile crimes. Though
prosecutors are tackling more fraud cases than in the early 1990s,
too many prosecutors still believe insurance crimes often are too
complex and technical to successfully prosecute.
People Tolerate FraudToo many consumers believe insurance fraud
is justified. This environment of tolerance makes it much easier
for con artists to operate safely. Research by the Coalition
Against Insurance Fraud reveals: Two of three people tolerate
insurance fraud to varying degrees; Two of five people want little
or no punishment for insurance cheats; they blame the insurance
industry for its fraud problems because they believe insurers are
unfair.
WHY FRAUD PERSISTSDespite much progress in recent years, fraud
fighting still needs improving. Here are several holes in the
system that fraud fighters are working to close:
Health system an easy targetThe health insurance system is
vulnerable. Swindlers can skillfully exploit computerized billing
systems with large volumes of well-disguised claims. Low
reimbursements and pressure to control costs also encourage many
medical providers to cheat.
Low-Risk CrimeInsurance cheaters view insurance fraud as a
low-risk, high-reward gambit. Even drug dealers have entered
insurance fraud. They think fraud is safer and more profitable than
working street corners.Nine states lack fraud bureaus of any kind.
Fraud bureaus are agencies charged with investigating suspected
insurance schemes.Court sentences often are light, limited to
probation, restitution or short prison terms. Courts often reserve
overcrowded prisons for people convicted of more-violent
crimes.Professional societies overseeing doctors, chiros and
lawyers can be reluctant to revoke or suspend the licenses of peers
convicted of insurance fraud.
Insurers sometimes back offMost insurance companies actively
fight fraud. But some insurers may pay suspicious claims, believing
it's cheaper than fighting in court.
Low legal priorityProsecutors often give top priority to
combating drugs, violence and other high-profile crimes. Though
prosecutors have tried more fraud cases in recent years, many
prosecutors still believe some insurance crimes are too complex or
not serious enough to pursue.
Climate of toleranceThough most people are honest, too many
consumers think insurance fraud is a victimless crime, or that
insurers won't miss a few stolen dollars. Thus they justify
defrauding insurers or not reporting other people's scams. More
troubling, people's tolerance of fraud is growing, reveals research
by the Coalition Against Insurance Fraud.
Weak public outreachMost public outreach efforts by fraud
fighters are poorly funded and may have limited effectiveness. This
makes it harder to reverse people's lax attitudes about this
crime.
CLASSIFICATION OF FRAUDFraud claims are wide-ranging, from
misrepresented services, services not rendered and services
rendered to 'rented' patients, to a broad spectrum of
revenue-enhancement mechanisms.Internal and External:Internal
frauds are those perpetrated against an insurance company or its
policyholders by agents, managers, executives, or other employees.
External fraud schemes are directed against a company by
individuals or entities as diverse as medical service providers,
policyholders, beneficiaries, medical consumable vendors etc. Hard
and Soft:Hard fraud is a deliberate attempt either to stage an
event or an accident, which requires hospitalisation or other type
of loss that would be covered under a medical insurance policy.
Soft fraud, which is sometimes called opportunity fraud, occurs
when a policyholder or claimant exaggerates a legitimate claim.
Soft fraud may also occur when people purposely provide false
information with regard to the pre-existing illness or other
relevant information to influence the underwriting process in the
favour of the applicant. Provider and Consumer:Fraud can be
committed both by the insured member or the provider and at times
are a concerted effort of agents, brokers, insurance employees,
insured member and the provider of services and other stakeholders
of the healthcare system. One of the largest single sources of
fraud is the healthcare providers. They usually have the detail
knowledge of the policy condition, re-imbursement process which
makes it very difficult to detect such frauds.
TYPES OF INSURANCE FRAUDSInsurance fraud is not a victimless
crime. When people cheat insurance companies out of money, the
honest people that pay premiums pay through increased insurance
costs. Insurance companies lose anestimated $30 billion per yearin
insurance fraud costs that have to get passed on to bill-paying
consumers.
Stolen CarThere are two ways that criminals perpetrate thestolen
car insurance fraud scam. The first type of stolen car fraud is
when a car owner sells his car to a body shop to be cut up for
parts and then reports the car as stolen. The body shop is in on
the fraud, so the authorities are never told about the sale for
parts.The second most common way that criminals commit stolen car
fraud is to sell the car to an overseas buyer, make the transaction
without any paperwork, ship the car overseas and then report it
stolen.
Car AccidentIn most cases, the driver and accident victim are
the only ones in on the scheme. In other cases, the driver, victim,
insurance investigators and even some of the bystanders that give
statements are in on the fraud. The value of the vehicles is
greatly inflated and the insurance payoff is for two totalled
vehicles.
Car DamageAny form of insurance fraud is illegal and damaging to
the insurance company. Some people will report a small car
accident, get an estimate for damages, collect the insurance check
and then not get the car fixed. This is single most common form of
auto insurance fraud going on, and it happens constantly. The
people doing it see no harm in it, but the money the insurance
company pays out comes from premiums paid by other customers, which
will go up the more often this fraud is committed.
Health Insurance Billing FraudUnfortunately, health care
professionals will sometimes get in on the insurance fraud act. One
form of insurance fraud; is for health care providers to bill
health insurance companies a high fee for a standard procedure, or
to bill for services that were never rendered.For example, you may
go in for a regular check-up but your doctor decides to bill your
insurance company for an in-office surgical procedure that never
happened. The patient is the victim of fraud and does not even know
it.
Unnecessary Medical ProceduresIf it seems like your doctor is
ordering you to go for unnecessary testing, then you may be the
victim of insurance fraud. If you go to the doctor for a sore arm
but your doctor orders a series of blood tests that have nothing to
do with your arm, then that could be a common form of insurance
fraud.
Staged Home FiresHome owners insurance fraud costs insurance
companies and their customers billions of dollars each year. One of
the most common form ofhome owners insurance fraudis the staged
fire or act of vandalism. This can be done in one of two ways. The
homeowner either removes important family items before the fraud
takes place, or the homeowner makes sure that the insurance company
knows the value of the expensive items and then has them
destroyed.In almost every case of a staged home fire, the homeowner
is not home and can account for his whereabouts when the event took
place. Criminals are hired to set fire to the home, or break in and
vandalize the home to make it look like the homeowner was
victimized.
Storm FraudCriminals will take advantage of any situation to
commit insurance fraud, including a major storm. A common form of
fraud that happens in the wake of major storms is homeowners will
either enhance the storm damage to their home to get more of a
settlement, or the homeowner will take advantage of how busy the
insurance company is and call in a claim even if there was no storm
damage.
Abandoned House FireOne of the most common forms of home-owners
insurance fraud is the abandoned house fire. It can happen for a
variety of reasons, but the end result is always fraud. The
homeowner could have been transferred to a different city because
of his job and cannot sell his property, or a landlord owns a home
in a neighbourhood that is no longer popular and cannot get tenants
to help pay the mortgage.If you have ever been at the scene of an
abandoned house fire after the flames have been put out, you will
see at least one fire inspector for the insurance company on site.
This is an extremely common kind of insurance fraud that not only
causes premiums to go up, but it also puts the buildings next to
the abandoned home in jeopardy as well.
Faked DeathThis form of insurance fraud is so common that it has
been the plot of many movies, television shows and books. A
criminal will take out a life insurance policy on himself and make
his spouse the beneficiary. After the policy has been in effect for
several months, the insured criminal fakes his death and his spouse
is paid the death benefit. When the funeral is over, the spouse
suddenly disappears and the insurance company is out the death
benefit.
Renters InsurancePeople who rent homes or apartments will often
take out inexpensive renters insurance policies to cover the cost
of their possessions. Prior to moving out of the home or apartment
or when financial times get bad, the insured will sell their
possessions and then report them stolen to collect the insurance
money.Insurance fraud affects everyone in some form or another. If
you know of insurance fraud that has been committed, then you
should report it to your state department of insurance
immediately.
Contrived accidentsThese can be Submitting a claim for damage
sustained in a collision that did not occur as the result of an
accident i.e. transporting pre-damaged vehicles to an accident
black-spot to create the impression an accident has occurred.
Induced road traffic accidentsThe deliberately induced accident
or slam-on consists of organised criminals targeting innocent
motorists by provoking collisions to facilitate compensation
payment for this such as injury damage, hire vehicles, recovery and
storage. Commercial vehicles are particularly popular targets.
Phantom passengers claimsOpportunist and organised phantom
passenger claims can arise as a result of both genuine and staged
accidents. Many induced feature vehicles packed with claimants, all
of who claim to have been injured
Staged AccidentsDepending on the complexity of the fraud, two or
more individuals will deliberately crash their vehicles into each
other, potentially resulting in claims for: damage caused, injuries
sustained, car hire costs, vehicle recovery, storage etc.
Application FraudA policyholder dishonestly misrepresents or
fails to disclose material facts in order to lower the insurance
premium. This can include non-disclosure of claims history, points
on a driving licence, and/or car modifications.
FrontingA type of application fraud where a policy is purchased
using anothers details to gain more favourable terms
Opportunistic Fraud Opportunistic frauds can be committed on all
types of insurance, from motor or commercial liability personal
injury claims to property, pet or travel insurance and beyond. It
consists of an individual submitting a false claim either on a
single or multiple occasions.
Commercial Liability FraudEmployers Liability (EL) insurance is
compulsory and insures for injury, disease or death to employees
arising from their employment. Public Liability (PL) insurance
relates to bodily injury or death to members of the public or
damage to their property as a result of the companys business
activities. Claims can be made by both the insured company and
third parties. Some are highly organised with a large total value,
many are petty and opportunistic. Frauds include the exaggeration
of genuine injuries and / or the loss incurred as a result of a
genuine incident, or fictitious incidents.
Illegal Intermediaries (Ghost Brokers)Illegal Intermediaries are
described as an individual or group, who set up policies for
members of the general public, deliberately misrepresenting
themselves as an insurance broker, agent or insurer for profit.They
are a real threat to those in vulnerable communities such as
non-English speaking communities or students looking for cheaper
insurance. Illegal Intermediaries work by acting as a middle man
between the customer and other brokers/insurers. They provide a
fraudulent insurance policy by using incorrect information. Or give
a completely fake insurance policy.The customer will provide
correct information to the broker, but they alter information
provided to the insurer in order to reduce the price. The insurance
policy the customer pays for will be invalid because it will not
match their true details. They could be left uninsured without
knowing about it.Another tactic is to provide fake insurance
documents for an inflated price which leaves the customer
uninsured.
Professional EnablersProfessional enablers are the associated
professionals e.g. solicitors, engineers, doctors and vets, who are
complicit in submitting and progressing fraudulent claims, from
staged accidents to fictitious personal injury claims. Other
specialist service providers such as Accident Management Companies
(AMCs), recovery agents and engineers also come under this.
Internal FraudEmployees of insurers are in the unique position
of fully understanding insurance processes and the triggers which
may indicate insurance fraud. This knowledge can enable them to
submit fraudulent claims and remain under the radar or aide the
progress of false claims submitted by others.
Data TheftInformation illegally obtained from insurance
companies can be sold on to accident management companies or
personal injury solicitors. In turn, personal information is
misused to solicit and induce potential claimants into submitting
personal injury claims, sometimes with little regard for its
validity.
Fraudulent contractors.Homeowners should be wary when
contractors knock on doors after severe weather strikes, says Frank
Scafidi, spokesman for the National Insurance Crime Bureau.
Traveling contractors who request money upfrontcould be planning to
scam you. According to the Better Business Bureau, fraudulent
contractors were in the top 10 consumer cons for 2013.The
fraudulent contractors will urge you to get busy making repairs
before supplies disappear and will say your insurance covers the
repairs, Scafidi says.These con artists are also known as storm
chasers.And storm chasers can be very creative when they try to con
you. "They may gouge the tiles to make it look like real hail
damage or use shoddy materials to do repairs."
Fake car crashes.In urban areas, fake car crashes and
auto-injury claims add up to more than $5 billion per year
nationwide, says Jim Quiggle, director of communications for the
Washington, D.C.-based Coalition Against Insurance Fraud.Heres how
it works: Youre driving at a relatively low speed when the car in
front of you stops suddenly and you rear end it. The car is packed
with passengers who are coached how to lie about painful back and
neck injuries in order to pull in thousands of claim dollars in
chiropractic tests and treatment.
Many times, the cases are part of a "crash ring," which involves
fake witnesses, doctors and lawyers. Doctors bill insurance
companies using counterfeit medical records, and lawyers threaten
to sue the insurance companies unless they pay the bills."It puts
the insurance companies between a rock and a hard place to
challenge these dishonest bills or face the possibility of an
expensive civil suit in front of a potentially sympathetic
jury,
Health insurance and medical fraud.Medical fraud and fake health
insurance claims are some of the most lucrative fraud schemes,
particularly the "slip-and-fall" routine. This is when a consumer
falsely claims that he or she fell inside a business and should
receive reimbursement for medical bills. They may even sue for
emotional distress and lost earnings.Fortunately, many stores have
good surveillance cameras, and the video often shows the person
looking around and pretending to fall, which reveals the
scam.Medical fraud is so lucrative about $70 billion annually that
the National Insurance Crime Bureau began establishing medical
fraud task forces in 2002. Eight task forces now exist in the U.S.
Medical fraud is particularly common in Florida, New York and
Michigan and is extending into states such as Minnesota and
Kentucky.With the implementation of the Affordable Care Act, con
artists are playing on the misinformation about health insurance
requirements, Quiggle says."Crooks are cold-calling people and
saying the new law requires them to sign up for a new and
non-existent national Obama care card," he says. "Then they ask the
consumer for a Social Security number, bank number and credit card
number to get registered -- all the tools needed to steal your
identity and ruin you financially."
Business insurance fraud.Experts are seeing a trend of small
businesses carrying out workers' compensation fraud, where they try
to avoid paying fullstate-required workers compensation premiumsfor
their employees. Workers' compensation fraud is especially
prevalent in high-risk professions, such as contracting and
construction.Sometimes the businesses claim fewer workers or
classify workers under a different job title. High-risk jobs such
as roofers, for example, are sometimes classified as desk clerks
for the lower premiums, Quiggle says.In New York City alone, about
50,000 construction workers are paid off the books or misclassified
as independent contractors, according to the Coalition Against
Insurance Fraud. Nationwide, workers' compensation fraud adds up to
$500 million each year, the Coalition reports.The number of
employers involved in workers compensation fraud is difficult to
track because states generally audit less than 2 percent of
employers a year, according to the U.S. Government Accountability
Office.
Reporting Stolen Property that Is Not StolenRenters insurance is
a convenient way to protect your personal property if you are
renting your home or apartment. The policy pays for damage or theft
to any of your belongings while you are living on the premises.
Rental insurance fraud can occur when the insured sells their
possessions and later reports them stolen in order to collect
fraudulent funds.
METHODS OF FRAUD DETECTIONInsurance companies have many ways to
detect insurance scams, and most have full fraud detection
departments tasked with both preventing scams and recouping money
paid out for false claims.There are two main categories of
insurance fraud: false or inflated claims, and a too-high risk to
premiums ratio. The first is the major cause of insurance company
losses but the second is more insidious. Insurance premiums are set
based on the perceived risk of coverage to the insurer. When
clients hide risk factors in the application process, they pay less
in premiums than they should be. Here are four ways that insurance
companies track down fraudsters.
Whistle-BlowersThe insurance industry relies heavily on reports
of fraud from third parties. Most companies have
"whistle-blowerlines" set up to take anonymous calls.
Whistle-blowers are afforded legal protection against retaliation
in many cases if they report their company's fraudulent insurance
claims. Individuals can call hotlines to report what they know
about the potential insurance scams. If the fraud is perpetrated
against government insurance plans, such asMedicareor Medicaid, the
whistle-blower is awarded a portion of the amount recovered.
AnalysisAnother method of detecting fraudulent claims and scams
is through analysis of the claim compared to others. Claims for
certain groups of insured risks tend to fall within a range. Any
claims that are on the high side of the average are turned over to
insurance investigators for further review and analysis. If a claim
seems particularly high, the insurance company may require extra
proof of loss or may inspect the situation in person.
Claims HistoryExamination of a client's history of making claims
against an insurance policy can shed light on potentially
fraudulent activity. Many insurance companies only allow a certain
number of claims before the coverage is terminated, in order to
protect the company against risk. If a client has filed claims for
losses incurred in three home thefts in the past year, for example,
the insurance company will examine the details surrounding the
claims, and confer with police officers to determine whether the
client is inflating the theft claims or even inventing the entire
incident.
SurveillanceInsurance companies can also monitor clients
directly. This is most common with health ordisability
insuranceclaims, where the client is claiming injuries that prevent
them from working. The client usually fills out a questionnaire
when applying for benefits that asks to document daily activities
that they can perform after the illness or accident. The insurance
company will review the video surveillance tapes and compare them
to the questionnaire. If it appears that the client has more
mobility than the application would suggest, pay-outs will
cease.
CAUSES OF INSURANCE FRAUDThe chief motive in all insurance
crimes is financial profit. Insurance contracts provide both the
insured and the insurer with opportunities for
exploitation.According to the Coalition Against Insurance Fraud,
the causes vary, but are usually centered on greed and holes in the
fraud fight. Often, those who commit insurance fraud view it as a
low-risk, lucrative enterprise. Drug dealers who have entered
insurance fraud think its safer and more profitable than working
street corners. Compared to other crimes, court sentences for
insurance fraud can be lenient, so scammers may try to take
advantage of the system. Though insurers try to fight fraud, some
will pay suspicious claims, since settling such claims is often
cheaper than legal action.Another reason that this opportunity
arises is in the case of over-insurance, when the amount insured is
greater than the actual value of the property insured. This
condition can be very difficult to avoid, especially since an
insurance provider might sometimes encourage it in order to obtain
greater profits. This allows fraudsters to make profits by
destroying their property because the payment they receive from
their insurers is of greater value than the property they destroy.
Insurance companies are also susceptible to fraud because false
insurance claims can be made to appear like ordinary claims. This
allows fraudsters to file claims for damages that never occurred,
and so obtain payment with little or no initial cost.The most
common form of insurance fraud is inflating of loss.
THE IMPACT OF INSURANCE FRAUDMany states have enacted victims
rights laws that allow victims to make a statement in court either
during a trial or at sentencing. All victims of insurance fraud are
encouraged to take advantage of this opportunity to spread the word
to judges, juries and others in the courtroom including the news
media about the nature and severity of this crime. Below are facts
and figures that can be woven into a personal statement of how
fraud has affected you and/or your company.For a good example of a
statement used in court,Insurance fraud is a major crime that
imposes significant financial and personal costs on individuals,
businesses, government and society as a whole. Fraud is widespread
and growing. Insurance swindles victimize people from virtually
every race, income, age, education level and region of the U.S.At
one level, insurance fraud is an economic crime costing
individuals, business and government billions of dollars a year.
But fraud also is a violent crime that can involve murder, personal
injury and serious property damage. Insurance fraud also imposes
other personal costs such as disrupted lives and families,
humiliation and depression, lost jobs and bankruptcy.Overall
financial costNearly $80 billion in fraudulent claims are made
annually in the U.S., the Coalition Against Insurance Fraud
estimates. This figure includes all lines of insurance. Its also a
conservative figure because much insurance fraud goes undetected
and unreported.
Higher insurance premiumsFraud contributes to higher insurance
premiums because insurance companies generally must pass the costs
of bogus claims and of fighting fraud onto policyholders. This
contributes to a premium spiral that can price essential insurance
coverage, often required by state law, beyond the reach of many
consumers and businesses. For example:
Auto insuranceFalse injury claims involving deliberately staged
car accidents, for example, are a major reason auto insurance
premiums in New York, Florida and New Jersey are among the nations
highest.Workers compensationWorkers compensation premiums are
rapidly rising rapidly, in part because of fake injury claims by
employees and fraud by some employers to lower their premiums. Many
smaller businesses, especially, report that workers compensation
insurance is increasingly unaffordable. Rising cost of goods &
servicesBusinesses must pass the cost of rising insurance premiums
onto their customers by raising prices for goods and services. Many
larger corporations also spend millions of dollars a year for
investigation and fraud-prevention programs that aim. This cost
also is reflected in higher prices of products and services.
Jeopardize health, lives and propertyPeoples health, lives and
property are often endangered by insurance fraud schemes. Here are
several examples:Staged auto accidentsInnocent motorists lives are
jeopardized when they are maneuvered into car crashes staged by
crime rings to collect large pay-outs from auto insurers. One
family of three was burned to death when a staged accident went
awry after their car was hit by two large trucks at high speeds on
a California freeway.Murder for life insuranceA common
life-insurance scheme involves murdering a spouse, relative or
business associate to collect on the victims life insurance policy,
which often is worth $100,000 or more.
Health insurance swindlesThe safety of people is jeopardized
when they unknowingly buy fake health insurance. In addition to
having their premium money stolen, policyholders needing
chemotherapy and organ transplants have had to pay for life-saving
medical treatment themselves when they discovered their insurance
was fake. In other health schemes, medical providers often perform
potentially dangerous and unneeded surgery on healthy people solely
to increase their insurance billings. In many cases, the victims
are elderly, poor and homeless.ArsonHomes and businesses often are
burned down for insurance money. The lives of fire-fighters, family
members and nearby residents also are placed at risk. Numerous
people have died or been seriously injured in arson-for-profit
fires. Also, the property damage is often magnified because arson
fires frequently spread to nearby dwellings.
Lost personal income, savingsMany insurance fraud schemes steal
money directly from policyholders. The varied schemes can cost
people from a few dollars to their entire life savings. Here are
several examples:Phony health coverageSeveral hundred thousand
people, have unknowingly purchased phony health coverage. They lost
the premium money they paid, but many also faced catastrophic
losses when they became ill and had to pay large medical bills
themselves because their policy was worthless. Some people incurred
hundreds of thousands of dollars in personal debt.Fraudulent
viaticalsThousands of people also have lost money to viaticals, a
quasi-insurance product where people invest in the life-insurance
policies of dying people. Viaticals can be legitimate, but many
people have lost large investments in fraudulent viaticals. Some
have lost their life savings.
Dishonest agentsDishonest insurance agents will pocket client
insurance premium checks themselves, leaving the clients
dangerously uncovered. Dishonest insurance agents also increase a
policyholders premiums by secretly adding unwanted coverage to
clients policies. Agents often target the elderly with these
swindles. Ruined creditMany seriously ill people who purchased
phony health insurance found their credit ruined when they couldnt
pay large medical bills after their policy refused to pay. Lost
jobsSome fraud schemes can cost people their jobs. Convicted
swindler Martin Frankel gained control of a small life insurance
company called Franklin American and secretly siphoned the companys
assets into his own accounts. This sent the company into
bankruptcy, costing hundreds of employees their jobs.
Diverts government resourcesFighting insurance fraud is a major
expense for federal, state and local governments. This dilutes the
nations overall anti-crime efforts by diverting often-limited
government resources needed to fight other crimes. Here are several
examples of this:State fraud bureausStates conduct extensive
anti-fraud programs, funded by taxpayers and insurance
companies.Police and other law enforcementState, local and federal
law enforcement all are involved in investigating insurance-fraud
cases, often jointly.ProsecutionsTaxpayer funded prosecutors devote
considerable time and resources to pursuing fraud cases in court,
many of which are complex and require extensive time to build
viable cases.
Federal governmentThe federal government annually allocates
several billion dollars to fighting fraud.Personal costsInsurance
fraud also can impose large personal costs on its victims. Many
victims feel embarrassed, humiliated and even violated. Often their
lives and families also are disrupted for long periods of time.
Many must recover from serious financial losses or fraud-related
physical injuries. Victims also may have to recover or replace
property that was stolen, damaged or destroyed by schemes. Many
victims also must spend considerable assisting law enforcement and
prosecutors as material witnesses.Diverts from essential
servicesFederal and state government fraud-fighting efforts costs
taxpayers billions of dollars a year, thus diverting scarce tax
money from other essential public services.
FRAUD CLAIM TRIGGERSConsumerWith the increasing awareness of the
insurance benefits, many policy holders have got involved in
healthcare fraud. Consumer frauds mainly fall in three categories:
claims fraud, application fraud, and eligibility fraud.
Claims Fraud: Consumer claim fraud occurs when a consumer makes
an intentional misrepresentation in order to receive a benefit
payment he is not entitled to for such claims can be categorised
as:
(a) False claims: For instance, maternity claims which are not
covered under the policy benefit and member is making a claim of
hysterectomy with fabricated medical papers. Collusion with
providers: Both provider and the member collude to submit a false
claims where the physician receives the benefits from the false
claims. Insurance speculation: An insured applies for several
health insurance policies without revealing his/her other insurance
coverage. Insured makes a claim from all insurance companies.
(b)Fraud rings: A group involving consumers, agents, physicians,
provider, making a false claim
(c)Application Fraud: This is committed when material
misrepresentations are made on an application for insurance with
the intent to defraud. Application fraud differs from claim fraud
in that the perpetrator is not seeking to illegitimately obtain a
benefit payment-rather the perpetrator is seeking to illegitimately
obtain health insurance coverage itself.
Here, an applicant denies serious medical condition at the time
of taking the policy to obtain coverage that might have been denied
or excluded from the scope of coverage or to avoid additional
loading of premium. Another case is when the consumer is having
pre-existing disease, but does not declare at the time of filing a
claim. Also, in the case of corporate changing the joining date of
the employee by passing an endorsement from the insurance company
with falsified records.
(d)Eligibility Fraud:In such cases, the benefit is paid
illegitimately because the beneficiary was not truly eligible to
receive benefits because of non-disclosure from the insured.
Eligibility fraud most commonly involves misrepresentations of the
status of a dependent or of someone's employment status. For
instance, a member submitting claim of his
siblings/relatives/dependants, which are not covered under the
policy. Or, a business's group health plan covers all full-time
employees but not part-time workers. A part-time employee colludes
with another employee in human services to falsify records so that
it appears that he works full-time and is covered by the plan.Also,
if insurance staff members, agents, TPA's and brokers create false
documents and processing false claims against genuine member's
records. And, stakeholders involved in unfair trade practices to
clear non-payable claims.
NEW TRENDS, NEW DANGERDespite the encouraging progress,
insurance fraud will remain one of largest and costliest crimes for
years to come. Here are several trends:Troubled economyInsurance
schemes tend to spread when the economy hits a downturn. People
dump unwanted vehicles or torch their homes for insurance pay-outs.
Dishonest businesses try to cheat their workers compensation
insurers out of premium money. Fake insurers could sell bogus
health and liability coverage to small businesses.Newer schemes are
emergingInsurance schemes are fueling two rapidly spreading schemes
illegal diversion of addictive prescription drugs, and medical
identity theft.Large fraud ringsIncreasingly, organized criminal
enterprises are entering insurance fraud. They know insurer payment
systems well, and can loot insurers with large volumes of claims in
short periods of time. Staged accident and health-fraud rings are
especially active and spreading.Aging BoomersAs millions of Baby
Boomers approach retirement, seniors will remain major targets of
insurance swindles. Schemes in life insurance, long term care
coverage, Medicare and others likely will continue spreading. And
as more Boomers come to need increased medical care,
health-insurance fraud likely will continue spreading as the
nation's largest insurance crime.Immigrants vulnerableThe large and
growing immigrant groups are frequent fraud targets. Con artists
prey on immigrants' trust, lack of English skills and ignorance of
how insurance works. Most immigrants are honest, but many also are
recruited into fraud schemes themselves. Staged-accident and
health-fraud rings, especially, promise quick cash payments for
little effort.Fewer federal resources. The FBI has shifted
resources to anti-terrorism efforts and uncovering crime involving
the nation's financial meltdown. This has reduced federal resources
for fighting rampant health-insurance fraud.State budget crises.
Passing tough state fraud laws is becoming harder because many
legislatures are focusing their limited resources on solving
widespread budget crises in today's troubled economy.LOSSES DUE TO
INSURANCE FRAUDIt is hard to determine the exact value for the
amount of money stolen through insurance fraud. Insurance fraud is
designed by fraudsters to be undetectable, unlike visible crimes
such as robbery or murder. As such, the number of cases of
insurance fraud that are detected is much lower than the number of
acts that are actually committed. The best that can be done is to
provide an estimate for the losses that insurers suffer due to
insurance fraud. The Coalition Against Insurance Fraud estimates
that in 2006 a total of about $80 billion was lost in the United
States due to insurance fraud. According to estimates by the
Insurance Information Institute, insurance fraud accounts for about
10 percent of the property/casualty insurance industrys incurred
losses and loss adjustment expenses. The National Health Care
Anti-Fraud Association estimates that 3% of the health care
industrys expenditures in the United States are due to fraudulent
activities, amounting to a cost of about $51 billion. Other
estimates attribute as much as 10% of the total healthcare spending
in the United States to fraudabout $115 billion annually. Another
study of all types of fraud committed in the United States
insurance institutions (property-and-casualty, business liability,
healthcare, social security, etc.)put the true cost at 33% to 38%
of the total cash flow through the system. This study resulted in
the book title "The Trillion Dollar Insurance Crook" by J.E. Smith.
In the United Kingdom, the Insurance Fraud Bureau estimates that
the loss due to insurance fraud in the United Kingdom is about 1.5
billion ($3.08 billion), causing a 5% increase in insurance
premiums. The Insurance Bureau of Canada estimates that personal
injury fraud in Canada costs about C$500 million annually. India
forensicCentre of Studies estimates that Insurance frauds in India
costs about $6.25 billion annually.
ANTI-FRAUD PROGRAMSSeveral large insurance companies have joined
forces through the National Health Care Anti-Fraud association to
develop sophisticated computer systems to detect suspicious billing
patterns. The Federal Bureau of Investigation (FBI) and the Office
(OIG) each have assigned hundreds of special agents to health-fraud
projects. The Coalition, a public advocacy and educational
organization founded in 1993, includes consumers as well as
government agencies and insurers. The Omnibus Consolidated
Appropriation Act of 1997authorized a HealthCare Anti-Fraud, Waste,
and Abuse Community Volunteer Demonstration Program to further
reduce fraud and abuse in the Medicare and Medicaid programs. The
program enrolled thousands of retired accountants, health
professionals, investigators, teachers, and other community
volunteers to help Medicare beneficiaries and others to detect and
report fraud, waste, and abuse. The Inspector General's office has
recovered over a billion dollars through fines and settlements. Its
Operation Restore Trust, which began in 1995, was a joint
federal-state program aimed at fraud, waste, and abuse
inthreehigh-growthareasofMedicareandMedicaid:homehealthagencies,
nursing homes, and durable medical equipment suppliers. The
questionable activities included:Billing for advanced life support
services when basic life support was provided. Documentation may be
falsified to indicate a patient needed oxygen which a key indicator
in establishing medical necessity for is advanced life
support.Billing for larger amounts of drugs than are dispensed; or
billing
forbrand-namedrugswhenlessexpensivegenericversionsaredispensed.Billing
for more miles thantravelled for
transportation.Falsificationofdocumentationtosubstantiatetheneedforatransport
from a hospital back to the patient's home. Medicare will only
cover transport from hospital to home if the patient could not go
by any other means.
Insurers Antifraud MeasuresInsurance companies are not law
enforcement agencies. They can only identify suspicious claims,
withhold payment where fraud is suspected and to justify their
actions by collecting the necessary evidence to use in court.The
success of the battle against insurance fraud therefore depends on
two elements: the resources devoted by the insurance industry
itself to detecting fraud and the level of priority assigned by
legislators, regulators, law enforcement agencies and society as a
whole to eradicating it. Many insurance companies have established
special investigation units (SIUs) to help identify and investigate
suspicious claims; some insurance companies outsource their units
to other insurers. These units range from a small team, whose
primary role is to train claim representatives to deal with the
more routine kinds of fraud cases, to teams of trained
investigators, including former law enforcement officers,
attorneys, accountants and claim experts to thoroughly investigate
fraudulent activities. More complex cases, involving large scale
criminal operations or individuals that repeatedly stage accidents,
may be turned over to the National Insurance Crime Bureau (NICB).
This insurance industry-sponsored organization has special
expertise in preparing fraud cases for trial and serves as a
liaison between the insurance industry and law enforcement
agencies. In addition, it publicizes the arrest and conviction of
the perpetrators of insurance fraud to help deter future criminal
activities. Insurance company surveys confirm that SIUs
dramatically impact the bottom line of many insurance companies. In
the mid insurers said that for every dollar they invested in
antifraud efforts, including SIUs, they got up to $27 back, but
these returns have become harder to achieve as the more apparent
fraud schemes have been uncovered and more effort is necessary to
ferret out the sophisticated fraud that remains. A 2000 study by
Conning Research& Consulting suggests that results vary widely.
Using the ratio of claims exposure reduction to the expense of
running SIUs, the study found ratios ranging from a low of 3 to 1
to a high of 27 to 1, depending on the year and line of insurance.
Although some insurers are cutting back on fraud investigation by
outsourcing investigations and dissolving their fraud units,
advances in software technology, especially programs that sift
through the millionsof claims that large health insurers process
annually, are proving effective in fighting fraud. These data
mining programs can uncover repetitions and anomalies and analyze
links to fraudulent activities or entities. The consolidation of
insurance industry claims databases has put available new tool in
the hands of investigators. The Insurance Services Office Inc.'s
system, known as Claim Search, utilizes a data-mining program.
Claim Search is the worlds largest comprehensive database of claims
information. The NICB has developed a program called Predictive
Knowledge that collects and analyzes information which can be
disseminated to insurers and law enforcement agencies to detect,
investigate and prevent insurance fraud. In addition, the NICB, in
partnership with iMapData Inc., introduced CAT fraud, to identify
potentially fraudulent catastrophe/weather-related insurance
claims. A national fraud academy a joint initiative of the Property
Casualty Association of America, the FBI, NICB and the
International Association of Special Investigating Units was
designed to fight insurance claims fraud by educating and training
fraud investigators. It offers online classes under the leadership
of the NICB. An emerging issue for insurers using data sharing
services is their impact on privacy. Financial institutions,
including insurers, must respect the privacy of their customers and
protect their personal information, a practice that may deter
efforts to combat fraud. Insurers may also file civil lawsuits
under the federal Racketeering Influenced and Corrupt Organizations
Act (RICO), which requires proving a preponderance of evidence
rather than the stricter rules of evidence required in criminal
actions and allows for triple damages. Since 1997,some of the
largest insurers in the country, especially auto insurers, have
been filing and winning lawsuits against individuals and organized
rings that perpetrate insurance fraud.
Insurance Agent Fraud on the RiseTwo years ago, at the age of
90, Thomas Pickering was doing the twist. At the behest of his
trusted insurance agent, Pickering was buying and selling one
annuity after another in a deceitful industry practice called
twisting." That's when dishonest agents persuade clients to cash in
one investment for anotheragainst their clients' best interests and
for the agents' own financial gain. In Pickering's case, he
followed his agent's advice, sold investments before they matured
and lost 11,000/- in forfeited interest and penalties. He was about
to lose another 35,000/- cashing in one annuity to buy another,
netting his agent 20,000/- in commissions. When the company holding
the annuity intervened. It suspected Pickering was getting ripped
off and called the authorities. An investigation led Florida's
Department of Financial Services (DFS) to revoke agent Peter
Waldon's license for fraud. Barry Lanier of Florida's DFS says he's
fielding more complaints about greedy agents earning whopping
commissions upfront by pitching unsuitable investments like
annuities to older people. But Lanier and other experts say some
annuities are not considered to be wise investments for older
because they're based on life expectancy. Growing concern over the
sale of annuities to older people prompted the National Association
of Insurance Commissioners (NAIC) to adopt regulations that assure
that the annuities are suitable to the buyer's needsDivision of
Insurance
FraudTheDivisionofInsuranceFraudwasoriginallyformedin1976toinvestigateonlyfraudulentautomobiletortclaims.Intheearlyyears,
investigators had arrest powers but could not carry firearms.
Today, the division investigates all types of insurance fraud
crimes.Investigatorsareassignedtoworkgeneralfraudcases,workerscompensationfraud,medicalandhealth-carefraud,andagentand
company fraud. Areas of assignment may include:Insolvency - Fraud
committed by insurance companies that fail financially due to
internal fraud by owners and corporate officers.Unauthorized
Entities - fraud, both criminal and civil, committed by insurance
companies operating illegally in the state.Health Care Fraud -
focuses on organized medical and healthcare
scams.WorkersCompensation-investigatesemployersforworkers
compensation premium fraud.Public Employee Fraud - investigates
state and local government employees for workers compensation
claimantfraud.
Insurers respondAnti-fraud unitsMost insurers actively fight
fraud with Special Investigation Units or SIUs. The investigators
typically have strong law enforcement backgrounds, or come from
elsewhere in an insurer such as the claims department.Anti-fraud
softwareMany SIUs use sophisticated software to identify schemes,
especially large and complex fraud rings. One of the most powerful
programs, predictive analytics, even can forecast the likelihood of
certain schemes happening in the future.Educate consumersInsurers
educate consumers how to protect against being scammed. Insurers
also often sponsor toll-free fraud hotlines accept tips through
their websites.Train employeesMost insurers train employees such as
adjusters and claims staff how to spot fraud.Sue swindlersSome
insurers aggressively sue swindlers in civil court. These insurers
seek to bankrupt the swindlers and send a strong message to other
cheaters that cheating that insurer isn't worth the risk. Staged
accident and health fraud rings are frequent targets.Sponsor
national effortProperty-casualty insurers sponsor the National
Insurance Crime Bureau (NICB), whose agents help investigate
suspected schemes and refer the suspects for prosecution. NICB also
runs a national consumer fraud hotline. Health insurers formed the
National Health Care Anti-Fraud Association, which offers training
and data for investigating fraud.Investigations recoupHealth
insurers save more than $11 for every dollar spent fighting fraud,
says the Health Insurance Association of America.
Insurance fraud prevention trust. The section shall have the
powers necessary and convenient to carry out and effectuate the
purposes and provisions of this article and the powers delegated by
other laws, including, but not limited to, the power: (1) To employ
administrative, professional, clerical and otherpersonnel as may be
required and organize the staff as may be appropriate to effectuate
the purposes of this article. (2) To initiate inquiries and conduct
investigations when the section has reason to believe that
insurance fraud may have been or is being committed. (3) To respond
to notifications or complaints of suspected insurance fraud
generated by State and local police, other law enforcement
authorities, governmental units, including the Federal Government,
and the general public. (4) To review notices and reports of
insurance fraud submitted by authorized insurers, their employees
and licensed insurance agents or producers and to select those
incidents of suspected fraud as, in its judgment, require further
investigation and undertake such investigation. (5) To conduct
independent examination of insurance fraud, conduct studies to
determine the extent of insurance fraud, deceit or intentional
misrepresentation of any kind in the insurance process and publish
information and reports on such examinations or studies. (6) To
prosecute both on its own and in conjunction with other sections
and divisions within the Office of Attorney General any incidents
of insurance fraud involving more than one county of this
Commonwealth or involving any county of this Commonwealth and
another state disclosed by its investigations and to assemble
evidence, prepare charges, bring charges or, upon request of any
other prosecutorial authority, otherwise assist that prosecutor
authority having jurisdiction over such incidents. (7) To report
incidents of insurance fraud disclosed by its investigations to any
other appropriate law enforcement, administrative, regulatory or
licensing agency. (8) To pay over all civil and criminal fines and
penalties collected for violations and acts subject to
investigation and prosecution into the fund. (9) To undertake
programs to investigate insurance fraud and to meet, at least on a
quarterly basis, with the Insurance Fraud Prevention
Authority.PROTECT YOURSELF: STAY ALERTYou can protect yourself
against insurance scams: Stay alert, ask questions, and go slow or
back out if an insurance transaction seems suspicious. Never sign
blank insurance claim forms. Demand detailed bills for repair and
medical services. Check closely for accuracy. Make sure "free
services" aren't actually hidden in your insurance bill. Be wary of
buying insurance from door-to-door or telephone sales people. Be
suspicious if the price of insurance seems too low to be true.
Contact your state insurance department to make sure the agent and
company are licensed. Keep your insurance identification number
secret; insurance crooks can steal it and involve you in scams. Be
wary if a car suddenly pulls in front of you, forcing you to follow
dangerously close. You may be set up for a staged accident. After
an auto accident, be careful of strangers who offer you quick cash
or urge you to see a specific medical clinic, doctor or attorney.
They could be part of a fraud ring.
FIGHTING BACKInsurance companies respondFraud-busting unitsMost
insurers have made fighting fraud a priority, more than tripling
anti-fraud spending in recent years. Most insurers have created
special fraud-busting units, often staffed by former detectives and
police officers.
Educate consumersMany insurers actively educate consumers how to
detect and protect against fraud, and often sponsor active
fraudhotlinesso people can phone in tips.
Train employeesMost insurers train employees and alert insurance
agents to spot fraud.Track down cheatersInsurers also sponsor the
National Insurance Crime Bureau (NICB). The NICB is increasing the
number of fraud convictions by gathering detailed data about
suspected fraud crimes, and referring them for prosecution. The
NICB also runs a national consumer fraud hotline.States increase
pressure
More fraud bureausState insurance regulators have created 37
fraud bureaus in 45 states, whose job is to investigate and hunt
down fraud.
Closer scrutiny of companiesState regulators have created a
model law that makes it harder for con artists to set up fake
insurance companies. Many states also are scrutinizing insurance
company finances and market practices more closely.
Tougher fraud lawsIncreased crackdowns in the 1990s uncovered
far more insurance fraud than anyone realized existed. To give
prosecutors better legal tools to convict crooks, the Coalition
Against Insurance Fraud developed a toughmodel state fraud law.
Some 15 states have adopted or strengthened their insurance fraud
laws based on the Coalition's model. Among other provisions, this
model:- Creates state fraud bureaus that help hunt down fraud
artists and build strong cases against them. Many fraud bureaus
even have power to subpoena and fine crooks.- Requires insurance
companies to develop thorough plans for preventing and detecting
fraud.- Requires insurance applications and claim forms to warn
that fraud is a serious crime.- Provides immunity to insurers when
sharing fraud information with other insurers, investigators and
law enforcement.
INSURANCE FRAUD: THE CRIME YOU PAY FORInsurance crooks are
picking your pocket in order to line theirs. These thieves are
committing insurance fraud, one of Americas largest criminal
industries. Insurance fraud is a crime, and one way or another,
honest consumers and businesses pay the price. Insurance fraud
occurs every day and in every state. People of all races, incomes
and ages are victimized. Insurance fraud costs Americans at least
$80 billion a year, or nearly $950 for each family, the Coalition
Against Insurance Fraud estimates. But look beyond the high dollar
costs youll also see honest, hardworking Americans whose lives,
businesses, careers and families are damaged or even ruined by
insurance fraud crimes.1. People lose their savings:-Trusting
citizens are bilked out of thousands of dollars, often their entire
life savings, by insurance investment schemes. The elderly are
especially vulnerable.2. Premiums stay high:-Auto and homeowner
insurance prices stay high because insurance companies must pass
the large costs of insurance fraud to policyholders.3. Consumer
goods cost more:-Prices of goods at your department or grocery
store keep rising when businesses pass higher costs of their health
and commercial insurance onto customers.4. Honest businesses lose
money:Businesses lose millions in income annually because fraud
increases their costs for employee health coverage and business
insurance.5. Innocent people are killed and maimed:People die from
insurance schemes such as staged auto accidents and arson including
children and entire families. People and even animals also are
murdered for life insurance money.
CASE STUDIESSupreme Court of IndiaUnited India Insurance Co. Ltd
vs Rajendra Singh & Ors on 14 March, 2000Author: ThomasBench:
K.T. Thomas, Nd.P. MohapatraCASE NO.:Special Leave Petition (civil)
8479 of 1999PETITIONER:UNITED INDIA INSURANCE CO.
LTD.Vs.RESPONDENT: RAJENDRA SINGH &ORS,DATE OF JUDGMENT:
14/03/2000BENCH:K.T. THOMAS & nD.P.
MOHAPATRAJUDGMENT:THOMAS,J.Leave granted. If what the
appellant-Insurance Company now says is true, then a rank fraud had
been played by two claimants and wangled two separate Awards from
aMotor Accident Claims Tribunal for a bulk sum. But neither the
Tribunal nor the High Court ofAllahabad, before which the Insurance
Company approached for annulling the awards, opened thedoor but
expressed helplessness even to look into the matter and hence the
Insurance Company hasfiled these appeals by Special leave.Fraud and
justice never dwell together. (Frans et jus nunquam cohabitant) is
a pristine maxim whichhas never lost its temper over all these
centuries. Lord Denning observed in a language withoutequivocation
that no judgment of a Court, no order of a Minister can be allowed
to stand if it hasbeen obtained by fraud, for, fraud unravels
everything( (Lazarus Estate Ltd. Vs. Beasley 1956(1) QB702.) For a
High Court in India to say that it has no power even to consider
the contention that theawards secured are the byproducts of stark
fraud played on a Tribunal, the plenary power conferredon the High
Court by the Constitution may become a mirage and peoples faith in
the efficacy of theHigh Courts would corrode. We would have
appreciated if the Tribunal or at least the High Courthad
considered the plea and found them unsustainable on merits, if they
are meritless. But when theCourts pre- empted the Insurance Company
by slamming the doors against them, this Court has tostep in and
salvage the situation. Facts are these: One Rajendra Singh and his
son Sanjay Singh(first respondent in the respective appeals) filed
two separate claim petitions before the MotorAccident Claims
Tribunal, Bulandsahar (for short the Tribunal) in 1994 praying for
awardingcompensation in respect of an accident which happened on
9.11.1993. The claimants put forth-identical averments regarding
the accident which are in substance the following:Rajendra Singh,
the father was travelling on the pillion of a two wheeler
motorcycle which was thenridden by his son Sanjay Singh and an
Ambassador Car (DL 2C-9793) driven by Jai Prakash collidedwith the
motorcycle of the claimants and caused injuries to both of them.
The ambassador car wasowned by the second respondent.Rajendera
Singh made a claim for more than Rs. 4 lacs and Sanjay Singhs claim
was even above that(Rs.5.5 lacs). As the ambassador car was, at the
relevant time, covered by a policy of Insurance withthe appellant
Company, the claimants made the appellant Company also a party in
the claimproceedings before the Tribunal. Though the owner of the
Car as well as the Insurance Companyresisted the claims on the
premise that there was no negligence on the part of the driver of
the Car,the Tribunal found the driver guilty of negligent driving.
Hence, the owner was held vicariouslyliable for the damages payable
to the injured claimants. Accordingly, two awards were passed
on15.1.1998, one in favour of Rajendra Singh in a sum of
Rs.3,55,000/- and the other in favour ofSanjay Singh in a sum of
Rs. 1,52,000/-. Both the awards were to carry interest at the rate
of 12%per annum from the date of claim. An interim order was passed
already for covering no fault liabilityand we are told that the
amount towards that had been paid by the appellant Company. The
awards became final as neither the owner of the ambassador car nor
the Insurance Companyfiled any appeal thereon. Thus far, there was
no problem for the awardees. Hardly four monthselapsed after
passing the awards, a gentleman visited the Divisional Office of
the appellant Companyat Ghaziabad and delivered the photocopy of a
report prepared by the Assistant Sub-Inspector of Police, Subzi
Mandi, Police Station, Delhi on 9.11.1993 in which contained a
narration that SanjaySingh and Rajendra Singh received the injuries
in a different circumstance at a different placealtogether (i.e.
while they were operating their own tractor, it jutted into a ditch
and in the jerk theoccupants of the tractor slipped down and
sustained injuries). The gentleman who delivered the saidreport to
the company was prepared to disclose further details of the above
accident only on acondition that his identity would be kept in
anonymity.On receipt of the said information, the Divisional Office
of the appellant Company made freneticinquiries and they came
across statements attributed to the claimants and prepared by
theSub-Inspector of Police, Subzi Mandi Police Station, Delhi, on
9.11.1993. Such statements containedthe narration that the injuries
were sustained by Rajendra Singh and Sanjay Singh in the
accidentwhich happened when the trailor trolly had slipped into the
pit.Almost immediately after obtaining the above information, the
appellant Insurance Companymoved the Tribunal with two petitions
purportly under Section 151,152 and 153 of the Code of
CivilProcedure in which the appellant prayed for recall of the
awards dated 15.1.1998 on the revelation ofnew facts regarding the
injuries sustained by the claimants. Those applications were
resisted by theclaimants solely on the ground that the Tribunal has
no power of review except to correct anyerrorin calculating the
amount of compensation and hence the Tribunal cannot recall the
awards. Itappears that the Tribunal accepted the said stand of the
claimants and dismissed the application forrecalling the awards. It
was in the above background that the appellant Insurance Company
movedthe High Court of Allahabad with a Writ petition for quashing
the awards as well as the steps takenpursuant thereto.Learned
Single Judge of the Allahabad High Court who dismissed the Writ
petition as per a shortorder passed by him stated thus:Heard
learned counsel for the petitioner. The present Writ petition has
been filed against the orderrejecting review application. There is
no power of review in the Statute. Learned Counsel for
thepetitioner argues that fraud has been played. It is a question
of fact, for which writ jurisdiction is notthe proper forum. The
petitioner may avail himself of such legal remedy as may be
available to him.The writ petition is accordingly dismissed. There
will be, however, no order as to costs.(Underlining supplied) Thus
the Tribunal refused to open the door to the appellant Company as
theHigh Court declined to exercise its writ jurisdiction which is
almost plenary for which no statutoryconstrictions could possibly
be imposed. If a party complaining of fraud having been practised
onhim as well as on the court by another party resulting in a
decree, cannot avail himself of the remedyof review or even the
writ jurisdiction of the High Court, what else is the alternative
remedy for him? Is he to surrender to the product of the fraud and
thereby became a conduit to enrich the imposterunjustly? Learned
Single Judge who indicated some other alternative remedy did not
unfortunatelyspell out what is the other remedy which the appellant
Insurance Company could pursue with.No one can possibly fault the
Insurance Company for persistently pursuing the matter up to
thiscourt because they are dealing with public money. If they have
discovered that such public fund, in awhopping measure, would be
knocked off fraudulently through a fake claim, there is full
justificationfor the Insurance Company in approaching the Tribunal
itself first. At any rate the High Court oughtnot have refused to
consider their grievances. What is the legal remedy when a party to
a judgmentor order of court later discovered that it was obtained
by fraud?In S.P. Chengalvaraya Naidu (dead) by L.Rs. Vs. Jagnnath
(dead) by Lrs. & ors. {1994 (1) SCC 1} thetwo Judges Bench of
this Court held:Fraud avoids all judicial acts, ecclesiastical or
temporal- observed Chief Justice Edward Coke ofEngland about three
centuries ago. It is the settled proposition of law that a judgment
or decreeobtained by playing fraud on the court is a nullity and
non est in the eyes of law. Such ajudgment/decree- by the first
court or by the highest court-has to be treated as a nullity by
everycourt, whether superior or inferior. It can be challenged in
any court even in collateral proceedingsIn Indian Bank Vs. Satyam
fibres (India) Pvt. Ltd. {1996 (5) SCC 550} another two Judges
bench,after making reference to a number of earlier decisions
rendered by different High Courts in India,stated the legal
position thus:Since fraud affects the solemnity, regularity and
orderliness of the proceedings of the Court and alsoamounts to an
abuse of the process of Court, the Courts have been held to have
inherent power toset aside an order obtained by fraud practised
upon that Court. Similarly, where the Court is misled by a party or
the Court itself commits a mistake which prejudices a party, the
Court has the inherentpower to recall its order.It is unrealistic
to expect the appellant company to resist a claim at the first
instance on the basis ofthe fraud because appellant company had at
that stage no knowledge about the fraud allegedlyplayed by the
claimants. If the Insurance Company comes to know of any dubious
concoction havingbeen made with the sinister object of extracting a
claim for compensation, and if by that time theaward was already
passed, it would not be possible for the company to file a
statutory appeal againstthe award. Not only because of bar of
limitation to file the appeal but the consideration of the
appealeven if the delay could be condoned, would be limited to the
issues formulated from the pleadings made till then. Therefore, we
have no doubt that the remedy to move for recalling the order on
the basis of thenewly discovered facts amounting to fraud of high
degree, cannot be foreclosed in such a situation.No court or
tribunal can be regarded as powerless to recall its own order if it
is convinced that theorder was wangled through fraud or
misrepresentation of such a dimension as would affect the verybasis
of the claim.The allegation made by the appellant Insurance
Company, that claimants were not involved in theaccident which they
described in the claim petitions, cannot be brushed aside without
further probeinto the matter, for, the said allegation has not been
specifically denied by the claimants when theywere called upon to
file objections to the applications for recalling of the awards.
Claimants thenconfined their resistance to the plea that the
application for recall is not legally maintainable.Therefore, we
strongly feel that the claim must be allowed to be resisted, on the
ground of fraud nowalleged by the Insurance Company. If we fail to
afford to the Insurance Company an opportunity tosubstantiate their
contentions it might certainly lead to serious miscarriage of
justice.In the result, we allow these appeals, set aside the
impugned orders and quash the awards passed bythe Tribunal in
favour of the claimants. We direct the Tribunal to consider the
claims put forth bythe claimants afresh after affording a
reasonable opportunity to the appellant Insurance Company
tosubstantiate their allegations. Opportunity must be afforded to
the claimants also to rebut theallegations.We make it clear that
while disposing of the claims afresh the Tribunal shall not be
trammeled byany of the observations, if any, made by us on the
merits of the allegations.
CONCLUSIONInsurance fraud means many different things to
different people, & therein lies one of the biggest challenges
in measuring fraud. There is no universally understood definition
of insurance fraud.Any monies that are received wrongfully through
insurance fraud can be required to be repaid to the insurance
company, along with penalties, at the conclusion of a trial for the
insurance fraud activity. So not only will you be out the fines you
are assessed, but you will have to repay the money that you
received illegally by defrauding the insurance company. In extreme
cases, this type of repayment can enter tens of thousands of
dollars, depending on how much money was fraudulently received and
what sanctions the court imposes on the perpetrator of the
fraud.These fines vary depending on the severity of the crime, and
they also vary from state to state, as most insurance fraud crimes
are still considered to be state matters rather than federal
matters. In any case, you will be liable for a large sum of money
as a result of fines imposed due to an insurance fraud
activity.
BIBLIOGRAPHY:http://www.investopedia.com/terms/i/insurance-fraud.asphttp://www.helpstopfraud.org/What-is-Insurance-Fraud/Definitionhttp://en.wikipedia.org/wiki/Insurance_fraudhttp://www.businessdictionary.com/definition/insurance-fraud.htmlhttp://www.law.cornell.edu/wex/insurance_fraudhttp://www.businessinsurance.org/10-most-common-types-of-insurance-fraud/https://www.cityoflondon.police.uk/advice-and-support/fraud-and-economic-crime/ifed/Pages/Types-of-insurance-fraud.aspxhttp://www.netquote.com/auto-insurance/insurance-fraud.aspxhttp://www.mastersins.com/2014/01/30/4-types-insurance-fraud/http://www.investopedia.com/financial-edge/0212/how-insurance-companies-detect-insurance-scams.aspxhttp://www.investopedia.com/articles/pf/08/claim-raise-rates.asphttp://www.investopedia.com/articles/pf/05/insurescore.asphttps://www.irda.gov.in/admincms/cms/whatsNew_Layout.aspx?page=PageNo1871&flag=1http://www.insurancefraud.org/the-impact-of-insurance-fraud.htm#.VMkH2tKUcnYhttp://www.insurancefraud.org/statistics.htm#.VMkJOtKUcnYhttp://www.insurancefraud.org/fraud-why-worry.htm#.VMkLntKUcnY
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